February 2025

We will announce new features as they become available.

January 2025

No new features this month. Explore the ' Coming Soon' section for upcoming features or browse previous releases for past updates.

December 2004

Enhanced Pinned Message Display for iOS and Android

We've optimized the display of pinned messages for mobile users:

• On smaller screens, priority is given to showing message content or file names.
• On larger devices, such as iPads and tablets, you'll see the message content followed by the sender's name, date, and time.
• Pinned messages that are no longer available due to your organization's retention policy will be removed.

November 2024

Support for Personal Call Routing (Personal Assistant)—iPhone, iPad, and Android

We’ve added a new availability option of Away. You can set up personal call routing rules when you’re away from work and want to forward your calls or send them to voicemail. Callers hear a greeting with the reason you’re away and when you’ll be back.

See Webex App | Set up call routing for when you're away.

October 2024

We've no features to list this month, check out the coming soon section for upcoming features, or look through earlier releases below for features.

September 2024

Make call forwarding indicator more obvious—Windows and Mac

Previously, you may not have known that call forwarding was set, which could result in missed calls. With this update, a call forwarding banner is displayed across all tabs in the app, allowing you to quickly edit the forwarding destination or turn off call forwarding.

August 2024

Updated: Highlight to call from anywhere—Windows and Mac

We’ve added a new keyboard shortcut that you can use when you highlight a number and you can then make the call in Webex App. Customize the shortcut at Settings > Keyboard Shortcuts > Highlight to call. Choose the keys used for the shortcut or to use this shortcut when Webex is minimized or in the background, select Global.

Flexible External Caller ID Selection

Provides users the flexibility to choose from configured callers IDs when making outbound calls. Supported on Webex Desktop and mobile apps.

Enable Voicemail in MS Teams connector

This integration allows users to retrieve their voicemails directly through Microsoft Teams, enhancing the overall user experience. If not configured users will get an error message. For more information, see: Enabling Voicemail for Microsoft Teams Integration.

July 2024

Distinctive ringing & priority alert for call queues

Distinctive ringing sets different ring tones for various call queues. This can be particularly useful in differentiating between calls from other queues.

Priority alert allows users to set up a unique ringtone based on predefined criteria set. This is helpful when a user wants to be quickly notified that a specific phone number is calling them.

Support for LLDP with Emergency (E911) location tracking—Windows and Mac

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider.

This depends on LLDP support and is supported with Redsky, Intrado, or 9Line.

June 2024

APIs

Partner Admin APIs for managing MS Teams configuration settings for presence sync and Hide Webex App at the organization level. Details can be found on developer.webex.com

Email Customization for Activation Emails

Allows partners to include their own 'reply to' link in the activation emails. This is only applicable where the partner is using Webex Authentication.

May 2024

Rewrite your message using our AI-powered writing assistant—Windows and Mac

Enhance and improve your communication and collaboration with your team, with AI-powered message rewrites. AI Assistant analyses your message and provides options to adapt the style, tone, and content quality, to help you communicate more effectively.

Space and thread summaries—Windows and Mac

When you're busy, or you've been away from the office, catching up with all your spaces and threads can be challenging. AI Assistant generates space and thread summaries to help you quickly catch up on missed messages and conversations in a space. Stay informed on decisions, and key points, and get up to date with the discussion

Translate messages—Windows and Mac

Break down communication barriers and promote more effective conversation with message translation. Select your preferred language and choose to either live translate all messages in a space or translate an individual message .

April 2024

Pro Pack Available

Pro Pack will be included with the Standard or Premium Package for newly provisioned customers. For a pro pack to be applied to the organization, at least one user in an organization must be provisioned with at least one Standard or Premium Package.

Webex Suite Meetings Platform

Webex is enhancing the meeting platform to the Webex Suite meeting platform. This platform improves and simplifies hybrid work across the entire Webex Suite, and incorporates AI-based experiences, with common architecture, administration, and integrations. The new platform converges the meeting experience across Webex applications and devices and delivers continuous collaboration before, during, and after the meeting. To check if you are on this new platform and read about key changes, and new, and forthcoming features. For more information, see Webex Suite meeting platform.

Enhancements for multi-call window—Windows

We're renaming the multi-call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications. For more information, see Webex App | Manage all your phone calls in one place.

March 2024

Email Customization for Activation Emails

Allows partners to include their own Terms of Service and Privacy Statement links in the activation emails. Webex CI Authentication Only.

Custom Tags

Partner admins with >1000 customer organizations can leverage custom labels to easily identify and group customers of interest, subscription, or partner OSS/BSS native identifiers.

February 2024

Spam Call Indication in Call History

Visual indication in Webex App call history that the call was suspected SPAM.

Slido

Slido is now on by default for all customers (except in Canda & Japan due to data residency restrictions). Users can now login user their user credentials and use Slido as their polling and Q&A tool in meetings.

BroadWorks Password expiration notification at login

Improved user experience for customers who are using BroadWorks Authentication and have BroadWorks password expiration in place. Users will be notified on the login screen that their password will expire in 'x' number of days.

January 2024

Partner APIs for Customer Management (group contacts)

Allows partners to manage contacts in the Webex Cloud, which will help address the need to manage group contacts better.

December 2023

Automatic hold for transfer

This enhancement will place calls on hold as soon as a user initiates a transfer, preventing the caller from hearing background noise as the user is making the transfer.

Multi-line Hold Resume across users

Allows users who have shared line functionality to put a call on hold and have it resumed by another user on the same shared line.

October 2023

MNO: Attended Transfer Support

Ability to complete the attended transfer using a native dialer.

September 2023

Transfer calls to an active call—Windows and Mac

When you’re juggling lots of calls, you’ll have an option to transfer a call to somebody you’ve put on hold.

Meetings associated with a space - Windows, Mac, Linux, VDI, iPhone, iPad, and Android

Meetings associated with a space have been improved! We’ve enriched your meetings experience in a space. Now, when you join or schedule a meeting in a space, you have access to all the features you’ve come to enjoy in Webex Meetings. You can leverage this new experience in every meeting you schedule or join from here on in. To schedule or start a meeting in a space, you must have a Webex Meetings license and be in the same organization as the person who created the space. Without a license, you only have the capability to join meetings.

For more information, see Webex App | Improved meetings associated with a space.

August 2023

Automated Cisco to BYOPSTN migration

Provides the ability to move existing customer orgs from Cisco PSTN to BYOPSTN and keep all other existing meeting site configurations.

Directory Search Service Support for MPP

Enables searching Webex contacts on MPP devices .

July 2023

Partner APIs for Customer Management

Allows partners to manage contacts in the Webex Cloud, will help address the need to better manage organizational contacts.

June 2023

Show active calls as an option to transfer (Mobile, Desktop)

When transferring a call you will now have the option to transfer to another active call that is on hold.

May 2023

Country Specific call-in number for Webex Meetings

The provisioning API will automatically set a default Dial In a number which matches the country defined in the API payload.

April 2023

Monitor Busy Lamp Field (BLF) list with Call Pickup Support

Intended for power users that need to see the Busy Lamp Field list open at all times and use one-click operations like call user or pick up a call from this list. Will display both Webex and calling only users and their hook status.

Directory Search Service Support for RoomOS

Enables searching Webex contacts on RoomOS devices.

Unified Call History on RoomOS

RoomOS device call history displays call made from the user's Webex Devices and Webex App.

March 2023

Mobile Calling Widgets for Mobile Network Operator (MNO) Deployments

The new mobile calling widgets provide iOS and Android users with quick access to key calling features: Do Not Disturb, Call Forwarding, Call History, and Call Queue settings for agents. Available on iOS and Android.

February 2023

Group Level Contacts

Increase group level contact limits from 1,500 to 30,000.

Partner SSO Enhancement Options

Add support for oAuth/OpenID Connect IDP to the Partner SSO options. This is in addition to the currently supported SAML IDP.

Billing support for BYoPSTN

Provides enhancement to BroadWorks CDRs that includes information that will allow partners to bill customers for usage of the “call back” feature in meetings.

Move Call to Meetings for Mobile Network Operator (MNO) Deployments

This feature adds the ability for users to easily move an active 1 on 1 call on a mobile network to a meeting. Once moved to a meeting, add video, sharing, participants, and utilize full meetings functionality.

Support Cisco MPP 8875 on Webex for Broadworks

The new MPP 8875 video phone has these features:

• Rich Webex Calling feature support.

• Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT.

• Initial Webex Meetings integration with One button to join and view the participant list.

For more information, see Cisco Video Phone 8875.

Webex Unified Call History for Webex Aware MPP Devices

MPP device call history displays calls made from the user's Webex Devices and Webex App.