Webex for BroadWorks is a new offering from Cisco that provides your BroadWorks calling customers with Webex collaboration features. Subscribers use a single Webex app for chatting, making calls, and hosting and joining meetings.

As a Webex for BroadWorks partner, we want to make sure you know about the latest administration features being released. Subscribe to this article to receive notifications for future releases.


This article is intended for Service Provider administrators managing Webex for BroadWorks on behalf of your customers. For end-user features, see What's New in Webex.

For technical documentation, see the Webex for BroadWorks Knowledge Portal.

November 2022

We will announce new features as they become available.

October 2022

Call Queue Outbound CLID (Desktop)

This feature allows call center agents to select their Caller ID to be one of the call queues they are a part of for making follow-up calls.

August 2022

Support Language Locales

During provisioning, the language that was assigned in BroadWorks to the first provisioned administration user gets assigned automatically as the default locale for that customer organization. This setting determines the default language used for activation emails, meetings, and meeting invites under that customer organization.

Native Call Queue Login

This feature lets users access their call queues with fewer clicks. Users can join or unjoin call queues and change their queue status right from the footer of the Webex App. Support is for Windows and Mac.

Pre-provisioning System Check

Run this API before provisioning to ensure that provisioning succeeds with no issues. The API checks the customer setup and highlights potential issues such as domain issues and email issues, before you provision customers and subscribers.

July 2022

Unified Presence for Room OS

This feature adds the following benefits:

  • Webex for BroadWorks users who enable the RoomOS integration can see the presence status of people in RoomOS

  • Users can see their own presence as well. This presence view is consistent across the Webex App and other Cisco Webex devices and phones.

  • The Room OS device is included in Do Not Disturb Sync. DND updates sync between the RoomOS device, the Webex App and the BroadWorks backend.

Remote Control by External Application

Extend calling capabilities for third-party applications.

If you're deploying Contact Center, Receptionist thin client, or a third-party app that doesn't have calling, users can use the Webex App to add calling capability. Users can place calls, answer calls, and put calls on hold using the third-party application, all while the Webex App runs in the background. For this feature to work, the Webex App must be the primary calling device. Support is for Windows and Mac.

To use this feature, you must set the %ENABLE_REMOTE_CONTROL_EVENTS_WXT% tag to true (the default value is false). For details, see the Webex for Cisco BroadWorks Configuration Guide.

Partner Read-only Administrator

This new role provides users in a partner organization with read-only access to Partner Hub settings, and to Control Hub settings for customer organizations that the partner manages. However, the administrator does not have edit access to either portal. This role helps in situations where a user may need basic access for tasks such as viewing analytics or upsell opportunities, but their position does not require them to manage settings. For more information, see the following article: https://help.webex.com/en-us/article/2y8qmt/Partner-Administrator-Roles-for-Webex-for-BroadWorks-and-Wholesale-RTM

June 2022

Multi Call Window

The new Multi Call Window shows all calls in the Webex App from a single window. This feature helps users who handle several calls at the same time or who use the Executive-Assistant service and can monitor an assistant’s or executive’s calls. The feature provides a summarized view of all their calls from a single window. This feature is supported as of Release 42.6 of the Webex App. See Webex App | Manage all your phone calls in one place for an article that users can follow to configure the feature on the Webex App.

May 2022

Device Integration for Room OS and MPP Devices

Webex for Cisco BroadWorks introduces device integration with Room OS and MPP devices:

  • Room OS—This solution lets Room OS Webex Devices (shared and personal) register with both Webex and BroadWorks using a single activation code that you provision on BroadWorks. The solution combines optimized meeting experiences along with SIP calling. Device support includes the current Room OS portfolio (Room and Room Kit series, Desk series, and Board series).

  • MPP—This solution lets Webex-capable MPP devices connect with the Webex cloud and access Webex services. The solution provides a consistent and intuitive user experience across the Webex App and MPP Phones for Webex for Cisco BroadWorks users. Support is for Cisco 88xx series phones.

In addition to onboarding, the enhanced serviceability feature lets administrators service Room OS and MPP devices from Control Hub directly. Administrators can open a device view that includes device status information along with options to reboot the device remotely or send a problem report for troubleshooting.

As part of this new integration, we are introducing the Device Integration Guide for Webex for Cisco BroadWorks. This guide contains procedures that describe how to onboard and service Room OS and MPP devices for Webex for Cisco BroadWorks.

Disable Screen Sharing in Webex App

Partner administrators can now disable screen sharing within calls that use the Webex App. Webex App users will not be able to share their screen, or receive a screen share from other users. You can disable screen sharing by setting the %ENABLE_SCREEN_SHARE_WXT% configuration tag to false (the default setting is true). For more information, see the Webex for Cisco BroadWorks Configuration Guide.

Remove Participant from Conference

This feature lets a Webex App user who starts an ad hoc conference remove any participant from the conference. The Webex App user can view the participant list, select any user, and then remove that user from the conference. See Webex App | Remove someone from a conference call for a procedure that users can follow.

April 2022

Partner-Level Release Management

Partners can use Release Management to control the Webex App release frequency for desktop. The release frequency options are:

  • Automatic—Follows Cisco release schedule

  • Latest (Every Month)—Deferral of up to four weeks

  • Slow (Every Quarter)—Deferral of up to 12 weeks

Partner administrators have a number of options:

  • Partners can apply a schedule to all of their customer organizations.

  • Partners can allow customer organizations to override the partner-level setting.

  • With custom schedules, administrators can allow individual users to follow the Cisco latest schedule.

For details, see Release Management Customizations.

Do Not Disturb (DND) Sync

DND Sync aligns Webex DND functionality with telephony DND from BroadWorks. Whether you set DND from the Webex App or from a desk phone, the DND status syncs to the other platform. DND Sync ensures that DND functionality remains consistent across all devices and platforms.

For details, see Do Not Disturb (DND) Sync in the Webex for Cisco BroadWorks Solution Guide.

March 2022

Directory Sync API Improvements

API improvements give partner administrators more flexibility in managing Directory Sync and in triggering on-demand syncs. Following are the updates:

  • Administrators can now run an API sync simultaneous to a scheduled sync from the same BroadWorks. This update means that an administrator can trigger an on-demand sync via the API knowing that it won't conflict with a scheduled sync. However, note that you still cannot run more than one scheduled sync or more than one API sync from the same BroadWorks at the same time.

  • Directory sync now includes a public API that lets you sync individual directory entries for non-Webex subscribers.

  • Mobile phone numbers are now included in the sync.

Mobile Number Sync

This feature update adds the syncing of mobile numbers from BroadWorks to Webex. Once synced, the mobile number is available in the user contact profile or via contact search in the Webex App. Support includes both Webex-enabled users and calling-only BroadWorks users. Mobile numbers are synced in the following scenarios:

  • Flowthrough Provisioning

  • Self-Activation

  • API Provisioning

  • Directory Sync

Midcall Features for Mobile Network Operator (MNO) Deployments

This feature adds the following midcall features for Mobile Network Operator (MNO) deployments:

  • Hold/Resume

  • Blind Transfer

The following config tags support this feature. For information on these tags, see Webex for Cisco BroadWorks Configuration Guide.

  • %ENABLE_XSI_CALL_CONTROL_WXT%

  • %XSI_CALL_CONTROL_DEPLOYMENT_TYPE_WXT%

  • %DEPLOYMENT_DEVICE_TYPE_1_WXT%, %DEPLOYMENT_DEVICE_TYPE_2_WXT%, %DEPLOYMENT_DEVICE_TYPE_3_WXT%

  • %ENABLE_XSI_HOLD_CALLS_WXT%

Update Location Controls for RedSky E911 Integration

A new configuration tag, %EMERGENCY_REDSKY_USER_LOCATION_PROMPTING_WXT%, lets administrators configure how often users get prompted to update their location information. By default, users will be prompted to enter their location information only when logging in at an unknown location. However, you can configure the tag such that users get prompted to update their location for every network change at an unknown location. For details on the RedSky integration, see E911 Emergency Calling with RedSky.

Control Hub Partner Analytics

Control Hub improvements make it easy for partner administrators to view and update package information on behalf of their users. This feature provides the ability for partners to get an aggregated view across all customers and includes the following details:

  • Total users by package (Softphone, Basic, Standard, Premium)

  • User by package trend (Daily/Weekly/Monthly)

  • Customers with # of packages assigned

For full details on how to use Partner Analytics, see the Webex article Analytics for Webex for Wholesale and Webex for Broadworks packages in Partner Hub.

Busy Lamp Field (BLF) / Call Pickup Notification

This feature leverages the Busy Lamp Field (BLF) and Directed Call Pickup features. Users in a group (for example, members of a sales team) can monitor the BLF call status of other group members and answer each other's calls. Group members receive an audio and visual indicator on the Webex App of ringing calls for other group members. In addition, they can use the Directed Call Pickup feature to answer the calls of other group members.

This feature is especially useful in situations where the group members are working remotely, or in different locations, and can't hear each other's phones ringing.

The following configuration tags are required to use this feature:

  • <busy-lamp-field enabled="%ENABLE_BUSY_LAMP_FIELD_WXT%">

  • <display-caller enabled="%ENABLE_BLF_DISPLAY_CALLER_WXT%"/>

For more details on this feature, see BLF / Call Pickup Notification in the Webex for Cisco BroadWorks Solution Guide.

February 2022

Package Improvements for Standard Users

The Standard Package has been updated as follows for both new and existing users:

  • Meeting capacity is now 100 participants per meeting (for either Webex Meetings or PMR meetings)

  • Local recording is now supported for Standard users

Dark Mode Available with Advanced Branding

Advanced Branding options are expanded to include new Dark Mode customizations, which are added to the existing Light Mode customizations. Administrators can now enable users with the ability to deploy the Webex App in either Dark Mode or Light Mode and can assign logos and color schemes that are specific to the mode. The Webex App displays the appropriate color scheme and logo that is assigned to the mode that the user sets. For details, see Configure Advanced Branding Customizations.

January 2022

Restricted by Partner Mode Updates

This feature is updated with additional restrictions. In addition to the pre-existing restrictions, this feature now prevents customer administrators from editing the following Control Hub settings:

  • Organization Settings > Domains—Settings are read-only.

  • Organization Settings > Email—The Suppress Admin Invite Emails and Email Locale settings are read-only.

  • Under SERVICES the Connected UC and Migrations options are hidden.

  • Calling > Location > PSTN Connection—The Local Gateway and Cisco PSTN options are hidden.

For more detail on Restricted by Partner Mode, see the Webex for BroadWorks Solution Guide.

We're sharing details about our planned releases for the next 60 days, but keep in mind that we may need to make changes to the features themselves.

Disable Callback for Existing Organizations

This feature gives Service Providers that deploy the Bring Your Own PSTN solution the option to request disabling the Meeting Callback option for existing meeting organizations. Organizations that deploy this option will retain the Meeting Call-in option as well as VoIP (computer audio).

Noise Removal for PSTN Calls

This feature lets Webex callers cancel any noise coming from external callers with the click of an icon in the calling window enhancing the call experience and allowing for clear communications.​

Provision and Display both the Primary phone number and extension for a user

Enhance the provisioning methods to support both primary and extension numbers for a Subscriber. Webex App displays both the Phone number and extension in the user profile, contact cards, and calling actions.

Group Level Contacts

Removes limitation for group level contacts.

Unified Call History

Incoming calls originating from a call queue, hunt group, or executive assistant will be clearly displayed in the call history.

Shared Line Appearance

Users can make and receive calls and use most mid-call features on any line they are configured to use.

Call Queue Login/Logout Native on Webex Mobile Apps

Agents can quickly set the status and join queues available to them.

This page contains important announcements for partner administrators. For example, this includes non-feature updates that can affect network connectivity.

July 25, 2022

A new IP address range is now available for incoming connections to your network from the Webex cloud. The new 170.72.0.0/16 range with ports 8012 (TCP) and 443 (TLS) is available for ingress connections for both USA and EMEA regions. Refer to USA Ingress Rules and EMEA Ingress Rules within the Webex for Cisco BroadWorks Solution Guide for the current list of available IP ranges and update your firewall settings accordingly.

July 19, 2022

There is a minor correction to the "Internet-Facing XSP Servers" DNS configuration example in the "Architecture" topic of the Webex for Cisco BroadWorks Solution Guide. Check the example and update your settings, if necessary.

July 18, 2022

Certificate requirements are updated for the Session Border Controller with the Bring Your Own PSTN Solution. You are now required to use the IdenTrust Commercial Root CA certificate. QuoVadis certificates are no longer supported. For details, see Bring Your Own PSTN Solution for Webex for Cisco BroadWorks.

June 20, 2022

Updated EMEA Egress Rules in the Webex for Cisco BroadWorks Solution Guide. The updated destination URL is for the Webex Common Identity service egress connection from the NPS server. The new destination URL is https://idbroker.webex.com. Please check settings and update your network settings accordingly.

March 01, 2022

Some port requirements for network connections were updated on December 14. Make sure to check the Network Requirements for Webex Services article to ensure that your connections are still accurate.

December 03, 2021

Updated Webex Call Routing Domains for Bring Your Own PSTN—The Webex Call Routing domains were updated on October 29 in the Bring Your Own PSTN Solution for Webex for Cisco BroadWorks. Note that the previous domains still work for now, but we recommend that you update your DNS settings to point to the new domains as soon as possible.

November 19, 2021

The BroadWorks Redundancy DNS Configuration examples that appear in the Webex for Cisco BroadWorks Solution Guide are updated to provide additional clarity to Service Providers when configuring DNS for Webex Cloud Services and the Webex App. Please check the Solution Guide against your configuration to ensure that you don't run into connectivity issues in the event of a failover.