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Feedback?With Webex Calling, there are three license options available, Professional, Standard, and Workspace.
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Professional license (User)—Built for individual user Calling
needs. The User Professional license includes support for soft clients, including the
Webex App. Virtual Line and Group Voicemail are entitled to a 1:1 ratio for
every Professional license.
You can't downgrade from a professional to a standard license without loss of all provisioning and configuration information for all affected users. We recommend this option to only be considered in extreme circumstances where all other options have been exhausted.
For Webex online customers, only the Professional license (User) license is supported and workspaces are not supported.
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Professional license (Workspace)—Built for workspace Calling
needs. Workspace supports device end points only.
The Professional license (Workspace) isn’t applicable for Dedicated Instance.
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Standard license (User only)—Built for the individual user’s needs with standard telephony features
You can't downgrade from a Professional to a Standard license without loss of all provisioning and configuration information for all affected users. We recommend this option to only be considered in extreme circumstances where all other options have been exhausted.
A Standard licensed user can have either a physical device (Cisco collaboration device, Cisco phone, ATA, or third-party device) or all soft client(s) (Webex App, desktop, tablet, mobile), but not both. AI Assistant for calling support is not offered for Standard licenses.
Here is a description of key terms referred in this article:
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Assigned Devices—A Professional workspace can have up to five assigned devices. Each assigned device uses the same primary line. This device limit is separate from the total number of shared lines supported by the license. Even with five assigned devices, the workspace's primary line can still be shared with up to 30 additional multiline endpoints.
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Workspace license (Workspace only)—Built for shared use and common area locations, Cisco phones, and ATAs. Limited to a single device. Not intended for an individual user’s Calling needs.
The following features aren’t a comprehensive list of the capabilities of the Webex Calling service.
| Feature | User link | Professional (User) | Professional (Workspace) | Standard | Workspace |
|---|---|---|---|---|---|
| Device Count Entitlement | N/A | 5 | 5 | 1 (device or soft client) | 1 |
| Soft Clients (Webex App, Desktop, Mobile, Tablet) | How-to | Y | N | Y (if using soft clients) | N |
|
Enables assigned lines to be shared with other users or workspace devices. | How-to | Y (35) | Y (35) | N | N |
|
Enables users or workspace devices to host shared lines and virtual lines on their devices or in the Webex App. | How-to | Y | Y | Y | Y |
|
Virtual Line (1:1 ratio per Pro license) Enables users or workspace devices to host virtual lines. | How-to | Y | Y | N | N |
| Hot Desking User | How-to | Y | N | Y | N |
|
Hot Desking Device (88xx, 98xx, RoomOS) | How-to | N | Y Hot Desking isn't supported for a workplace with multiple devices. | N | Y |
| Voicemail | How-to | Y | Y | Y | N |
| Microsoft Teams Integration | How-to | Y | N | Y | N |
| How-to | Y | Y | Y | N | |
|
Call Recording Partner | How-to | $ | $ | N | N |
| How-to | $ | N | N | N | |
| How-to | $ | N | N | N | |
| Paging | How-to | Y | Y | Y | Y |
|
Nomadic E911 (US-only) | How-to | Y | Y | Y | Y |
|
Conference (N-Way) Calling up to 6 | How-to | Y | Y | Y | N |
|
Conference (3-Way) Calling | How-to | Y | Y | Y | Y |
| User Portals | User Hub | Y | N | Y | N |
|
Monitoring (BLF) | N/A | Y | Y | Y | Y |
| N/A | Y | Y | Y | Y | |
|
Visual Voicemail | How-to | Y | N | Y | N |
| How-to | $ | N | N | N | |
| Alternate Numbers with Distinctive Ring | N/A | Y | Y | Y | N |
|
Announcement Language | How-to | Y | Y | Y | Y |
| Anonymous Call Rejection | How-to | Y | Y | Y | N |
| Barge-In Exempt | How-to | Y | Y | Y | N |
|
Basic Call Logs | N/A | Y | Y | Y | Y |
| How-to | $ | N | $ | N | |
| Call Block | How-to | Y | N | Y | N |
| Call Bridge Warning Tone | How-to | Y | Y | Y | N |
| Call Forwarding Always | How-to | Y | Y | Y | Y |
| Call Forwarding When Not Reachable (Business Continuity) | How-to | Y | Y | Y | Y |
| Call Forwarding Busy | How-to | Y | Y | Y | Y |
| How-to | Y | Y | Y | Y | |
| Call Forwarding Selective | How-to | Y | Y | Y | N |
|
Call History | How-to | Y | Y | Y | Y |
|
Call Hold and Resume | How-to | Y | Y | Y | Y |
| Call Intercept | N/A | Y | Y | Y | Y |
| How-to | Y | Y | Y | N | |
| Call Queue | How-to | Y | Y | N | Y |
|
Call Redial and Return | How-to | Y | Y | Y | Y |
|
Call Transfer | How-to | Y | Y | Y | Y |
| How-to | Y | Y | Y | Y | |
| How-to | Y | Y | Y |
Y | |
|
Calling Timezone | How-to | Y | Y | Y | Y |
|
Compression Options | How-to | Y | Y | Y | Y |
|
Connected Line ID Restriction | N/A | Y | Y | Y |
Y |
| How-to | Y | N | Y |
N | |
| How-to | Y | Y | Y |
Y | |
| N/A | Y | Y | Y | Y | |
| How-to | Y | N | N |
N | |
| Executive Assistant | How-to | Y | N | N |
N |
| N/A | Y | Y | Y |
Y | |
| External Calling Line ID Delivery | How-to | Y | Y | Y | Y |
|
Incoming Fax Messaging | N/A | Y | Y | Y | N |
|
Digital Fax Messaging | N/A | $ | $ | $ | $ |
|
Mass Notification (Multicast) Alerts | N/A | $ | $ | $ | $ |
|
Feature Access Codes | How-to | Y | Y | Y |
Y |
| How-to | Y | Y | Y |
Y | |
|
Hoteling Guest | How-to | Y | N | Y |
N |
| Incoming Call Permissions | N/A | Y | Y | Y | Y |
| Internal Calling Line ID Delivery | How-to | Y | Y | Y | Y |
| How-to | Y | N | Y |
N | |
| How-to | Y | Y | Y |
Y | |
| N/A | Y | Y | Y | Y | |
|
Organizational Contact List | N/A | Y | Y | Y | Y |
|
Group Contact List | N/A | Y | N | Y | N |
|
Personal Contact List | How-to | Y | N | Y |
N |
| Priority Alert | How-to | Y | Y | Y |
N |
| N/A | Y | Y | Y |
N | |
| N/A | Y | Y | Y |
N | |
|
User-defined Schedules | Y | N | Y | N | |
| How-to | Y | Y | Y |
N | |
| How-to | Y | Y | Y |
N | |
| How-to | Y | Y | Y | N | |
| Sequential Ring | How-to | Y | Y | Y |
N |
| Simultaneous Ring | How-to | Y | Y | Y |
N |
|
Site survivability for Webex Calling You can configure Site Survivability only on the supported devices listed in the Site survivability for Webex Calling article. | N/A | Y | Y | Y | Y |
|
Video (Point to Point) | N/A | Y | Y | Y |
Y |
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Webex for Government doesn’t support these features: Call Recording, Call Recording Partner, Webex Go, Webex Go Mobile Operator, Attendant Console, Business Texting, and Digital Fax Messaging.
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For Webex Calling Dedicated Instance License usage and subscription details, view Dedicated Instance License Usage.
Calling services become unavailable for users who run Webex Calling versions 44.3 or earlier.
Webex Calling with Webex
You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.
Click to Download Webex for Windows, Mac, iPhone, iPad, and Android. To learn more about the Webex App and how to configure it, visit Webex App.
Location features and services
Each location is provisioned with a standard package of group services as defined in the following table:
|
Included location features | ||
|---|---|---|
|
Call Queue (agents based on user license) |
DECT Network | |
|
Single Number Reach Portal |
Announcement Repository | |
|
Call Park Extension |
Location Intercept | |
|
Virtual Extensions | ||
Route List Calls License
Webex Calling also offers Route List Calls license. This is an add-on license for the organizations who have users on On-Premises PBX like CUCM and want to use Cloud Connected PSTN using Route List Calls feature.
The maximum route list calls volume for an individual subscription is 10,000 calls. During trial, you get 10 concurrent Route List Calls licenses.
If you have Webex Calling Dedicated Instance subscription, you already have Route List Calls feature. Hence, additional license is not required.
For more details about Route List license, see PSTN trunking for hybrid Webex Calling deployments.
