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Troubleshoot your Cisco Headset 320 Series
Try these steps if you're having trouble with your 320 Series.
First steps
Try these solutions first if you experience issues with your Cisco Headset 320 Series.
- Unplug your headset and reconnect it to your intended device.
- Make sure that your headset firmware is up to date.Your headset won't work if the upgrade process is interrupted for any reason. If your upgrade does inadvertently stop, simply restart and finish the upgrade.
- Make sure that your headset isn't muted.
- Check your device settings to make sure that your headset is the selected audio device.
- Test a different headset with your device to determine if the problem is with your headset or your device.
- Make sure you have the latest headset firmware.
- If the issue persists and none of the above solutions work, visit Cisco Headset Warranty Overview to find your headset’s warranty terms and open a TAC case for more assistance.
Upgrade your Cisco Headset 320 Series in Cisco Accessory Hub
Before you begin
1 |
Connect your headset to a USB port on your computer. |
2 |
In Google Chrome or Microsoft Edge, go to https://upgrade.cisco.com/accessories. |
3 |
Click Next and select your headset in the pop-up window. |
4 |
Do one of the following:
|
5 |
Click Start Upgrade. After the upgrade, your headset reboots and you'll be prompted to select your headset again in the pop-up window. |
Upgrade your headset on the Webex App
Cisco Unified Communications Manager (Unified CM) administrators can restrict headset upgrades to Unified CM sources. Check with your administrator if you aren't able to upgrade your headset through Webex App.
1 |
Open the Webex App. |
2 |
Connect your headset to your computer. If new firmware is available, an upgrade prompt appears on your screen. |
3 |
Click Update. The window shows your upgrade progress. |
Clean your headset
To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.