First steps

Try these solutions first if you experience issues with your Cisco Headset 320 Series.

  • Unplug your headset and reconnect it to your intended device.
  • Make sure that your headset firmware is up to date.
    Your headset won't work if the upgrade process is interrupted for any reason. If your upgrade does inadvertently stop, simply restart and finish the upgrade.
  • Make sure that your headset isn't muted.
  • Check your device settings to make sure that your headset is the selected audio device.
  • Test a different headset with your device to determine if the problem is with your headset or your device.
  • Make sure you have the latest headset firmware.
  • If the issue persists and none of the above solutions work, visit Cisco Headset Warranty Overview to find your headset’s warranty terms and open a TAC case for more assistance.

Update your headset in Accessory Hub

Firmware updates improve your audio experience or add new functionality to your headset. We recommend that you always install the latest software version to your headset when possible. The Accessory Hub Desktop app alerts you whenever there is new software available.

1

Connect your headset to your device by using the USB port on your device.

2

Open the Accessory Hub Desktop app or web app.

3

Follow the on-screen prompts.

Upgrade your headset in the Webex App

When you connect your headset, the Webex App checks the firmware version and notifies you if there is a new firmware version to install. After the upgrade, the app notifies you that the upgrade is complete. the app won't begin the upgrade process if your headset is already upgrading through another Cisco client.

Cisco Unified Communications Manager (Unified CM) administrators can restrict headset upgrades to Unified CM sources. Check with your administrator if you aren't able to upgrade your headset through Webex App.

1

Open the Webex App.

2

Connect your headset to your computer.

If new firmware is available, an upgrade prompt appears on your screen.

3

Click Update. The window shows your upgrade progress.

Clean your headset

For instructions on how to clean your headset, see Clean your headset.