Izveštaji za vaš portfolio saradnje u oblaku

Previously, you could only view reports generated by you. Now, you can view all reports generated by you and other admins in your organization.

Using reports, you can see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Cisco devices are used, onboarding information, and more.

Reports is a part of the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

You can generate a CSV-formatted report immediately or schedule reports to run automatically in a daily, weekly, or monthly format. When you download a report, the report uses the following naming format for the file:

Default report template—Default Template Name_alphanumeric characters_Download Date
Custom report template—Custom Template Name_alphanumeric characters_Download Date

Da biste generisali ove izveštaje pomoću API-ja, pogledajte stranicu API za izveštaje ili API projektante predložaka izveštaja. You must have Pro Pack in order to generate reports with an API.

UI tooltips are shown for features that are only available with Pro Pack.

The following table shows types of reports available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Prijavi	Standardna licenca	Licenca za Pro Pack	Latest Data Available to Generate on Current Date	Opseg dostupnih datuma podataka	Standardno – ograničenje opsega datuma po preuzimanju	Pro Pack – ograničenje opsega datuma po preuzimanju
Izveštaj o aktiviranju korisnika i detaljima licence	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Meetings Embedded Apps Report	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Meetings In-Meeting Feature Usage Report		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o rezimeu korišćenja sastanaka	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Sastanaka visokog CPU izveštaja	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Izveštaj aktivnih domaćina sastanaka	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Izveštaj o neaktivnim korisnicima sastanaka	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Meetings Active User Rolling Average Report**	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Enterprise Agreement Report**	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Izveštaj o detaljima sastanaka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj učesnika sastanaka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o korišćenju zvuka sastanaka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o telefoniji sastanaka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Meetings License Consumption Report**		✔	Juče	N.P.		N.P.
Webinar Izveštaj*	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Messaging External Domain Report		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o aktivnostima botova za razmenu poruka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o aktivnostima korisnika poruke		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o rezimeu aktivnosti botova za razmenu poruka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o rezimeu korisničke aktivnosti razmene poruka		✔	Juče	13 meseci od tekućeg datuma		31 dan
Izveštaj o verziji aplikacije za razmenu poruka		✔	Juče	13 meseci od tekućeg datuma		N.P.
Izveštaj o budućim rasporedima sastanaka		✔	NA (future 90 days)	N.P.		90 dana
Calling Media Quality Report	✔	✔	Juče	13 meseci od tekućeg datuma	31 dan	31 dan
Pozivanje izveštaja o angažovanju	✔	✔	Juče	13 meseci od tekućeg datuma	31 dan	31 dan
Pozivanje izveštaja o kvalitetu	✔	✔	Juče	13 meseci od tekućeg datuma	31 dan	31 dan
Pozivanje detaljne istorije poziva	✔	✔	Juče	13 meseci od tekućeg datuma	31 dan	31 dan
Pozivanje detaljnog izveštaja istorije poziva	✔	✔	Juče	13 meseci od tekućeg datuma	31 dan	31 dan
Call Queue Stats Report	✔	✔	Danas	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Call Queue Agent Stats Report	✔	✔	Danas	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details	✔	✔	Danas	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Izveštaj o detaljima soba i stolova*	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
VIMT izveštaj o licenci*	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
VIMT izveštaj o korišćenju*	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci
Devices Power Consumption Report*	✔	✔	Juče	13 meseci od tekućeg datuma	3 mjeseca	13 mjeseci

* Ovi izveštaji nisu dostupni u Webex-u za vladine organizacije.

** These reports are only available for subscriptions that bill based on the number of license usage.

Lista izveštaja

Ova kartica prikazuje listu izveštaja koji su spremni za preuzimanje. You can subscribe to a report when scheduling one, you get an email notification when the report is ready to download.

Only the administrator or the user authorized to generate the reports in the Control Hub can view them in the Report List page.

Kada izveštaj generiše, kolona statusa se menja u "U toku". Kada izveštaj bude spreman za preuzimanje, kolona statusa se menja u "Dovršeno". Generisanje izveštaja može potrajati do 24 sata, u zavisnosti od veličine izveštaja i broja izveštaja koji su u redu. Generated reports are available in the Report list tab.

Planirani izveštaji

This tab shows a list of reports that are set to run recurringly. You can view the details of each report, such as report name, organization name, frequency of generating the report, day on which the report generates, last generated time, status of schedule, and notification subscription.

Ova kartica prikazuje listu fiksnih obrazaca koje možete da koristite za planiranje izveštaja, zajedno sa kratkim opisom za svaki izveštaj.

These reports are for your general use and shouldn't be used for billing purposes.

Da biste prikazali više informacija o ovim izveštajima, možete proširiti sledeće odeljke:

Izveštaji Webex sastanaka

Dostupnost podataka

Data capture is based on the UTC time zone. Potrebno je otprilike osam sati da se podaci poslednjeg dana pojave narednog dana, što je oko 8:00 UTC. Different time zones may affect the updates of certain reports with new data.

Na primer, ako generišete izveštaj za isti dan, izveštaj može da sadrži samo delimične podatke. If you include the previous day and the same day in the time range, the report may include partial data, depending on your time zone.

We recommend that you generate same-day reports in the afternoon of your time zone. You can include the previous day data along with the same day data in your reports.

Meetings Embedded Apps

This report provides detail about the different types of Webex embedded apps that a participant uses in a meeting.

Ime kolone	Opis
Conference_ID	Jedinstveni ID sastanka.
Meeting_Name	Tema sastanka.
Meeting_Type	Type of meeting that took place. Moguće vrednosti su: MC – Webex sastanci EK –Webex događaji (klasični) TC – Webex obuka Podrška za SC – Webex Webinar —Webex Webinars Webcast – Webex Webinars u prikazu webcast-a
E-pošta	Email address of the participant who attended the meeting.
User_Name	Name of the participant who attended the meeting.
App_Name	Name of the embedded app used by the participant in the meeting.
Datum	A date on which the embedded app is used by a participant in the meeting.

Meetings In-Meeting Feature Usage

This report provides detail about which collaboration features are used by a user during meetings in your organization.

We recommend that you use latest Webex Meetings client (WBS 42.7 or above), or at least the latest lockdown version (WBS 42.6), to accurately capture data for this report. If you're using an older client version, some data may not get captured in the report.

Poznata ograničenja

Data isn't captured for a user if:

The user joined with a device that doesn't support in-meeting features.
The user didn't leave the meeting normally, such as dropping out of the meeting due to a lost network connection or their app crashed.

Ime kolone	Opis
BROJ SASTANKA_	9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.
IME SASTANKA_	Tema sastanka.
CONFID	Jedinstveni ID sastanka.
KORISNIČKO_IME	The name of the user who attended the meeting.
E-MAIL	The email address of the user who attended the meeting.
DATUM PRIDRUŽIVANJA_	Datum sastanka (GMT).
VREME POČETKA_	Kada je sastanak počeo (GMT).
VREME ZAVRŠETKA_	Kada se sastanak završio (GMT).
NETWORK_BASED_RECORDING	The user recorded the meeting in the cloud.
APPLICATION_SHARING	The user shared an application while sharing their screen.
DOCUMENT_SHARING	The user shared a document while sharing their screen.
CHAT	The user opened the chat panel and sent a message.
QUESTION_ANSWER	The user accessed or utilized a question and answer session.
CLOSED_CAPTION	The user turned on automated closed captions.
WHITEBOARD	The user shared a whiteboard.
DESKTOP_SHARING	The user shared their desktop.
WEB_BROWSING_SHARING	The user shared their screen when they joined the meeting through a browser.
VIDEO_SETTINGS	The user turned on their video.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared application during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
ANNOTATION	The user accessed annotation features during the meeting.
FILE_TRANSFER	The user transferred a file during the meeting.
DESKTOP_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
APPLICATION_REMOTE_CONTROL	The user remotely controlled another participant's shared desktop during the meeting.
WEB_BROWSER_SHARING_REMOTE_CONTROL	The user remotely controlled another participant's shared web browser during the meeting.
BREAKOUT_SESSION	The user started or joined a breakout session. This field only applies to users who join meetings on the Webex Suite meeting platform. The value for users who aren't on this platform show as `N` even if they joined a breakout session.
SIMULTANEOUS_TRANSLATIONS	The user enabled the simultaneous translation feature.
REACTIONS	The user selected a reaction during the meeting.
RAISED_HAND	The user selected the raise hand feature during the meeting.
MOVE_MEETING_TO_MOBILE	The user moved their meeting to a mobile device during the meeting.
VIRTUAL_BACKGROUND	The user enabled a virtual background during the meeting.
REAL_TIME_TRANSLATION	The user enabled the real time translation feature during the meeting.
WEBEX_ASISTENT	The user enabled Webex Assistant during the meeting.

Detalji sastanaka

This report provides detail about meetings that are started within the selected date range. You can see host of the meeting, start and end time of the meeting, number of attendees, if the meeting is recorded, and more.

Ime kolone	Opis
BROJ SASTANKA_	9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.
IME SASTANKA_	Tema sastanka.
ID_KONFERENCIJE	Jedinstveni ID sastanka.
TIP SASTANKA_	Tip sastanka koji se odigrao. Moguće vrednosti su: MC – Webex sastanci EK –Webex događaji (klasični) TC – Webex obuka Podrška za SC – Webex Webinar —Webex Webinars Webcast – Webex Webinars u prikazu webcast-a
IME GLAVNOG RAČUNARSKOG_RAČUNARSKOG PROGRAMA	Ime korisnika koji je kreirao ili zakazao sastanak.
HOST_USERID	Jedinstveni ID domaćina.
HOSTEMAIL	E-adresa domaćina.
VREME POČETKA_	Kada je sastanak počeo (GMT).
VREME ZAVRŠETKA_	Kada se sastanak završio (GMT).
TRAJANJE	Dužina sastanka za nekoliko minuta.
UKUPAN_UČESNIK	Broj učesnika sastanka.
NARODNI_MINOVI	Ukupan broj u minutima koliko su svi učesnici bili na sastanku. Na primer, ako je sastanak imao po 3 učesnika i pridružili su se 10 minuta, ukupan broj je jednak 3 učesnika x 10 minuta svaki = 30 minuta.
JE_VOIP	Najmanje jedan učesnik je pozvao sastanak koristeći audio vezu preko računara.
JE DELJENJE_	Najmanje jedan učesnik je podelio svoj ekran na sastanku.
JE_ZAPIS	If the meeting is recorded or not.
KORISNICI VIDEO_ZAPISA	Broj učesnika koji su se pridružili klijentu Webex sastanaka i uključili video zapis tokom sastanka.
VIDEO_MINS	The total number in minutes that participants are sending video.
SAMO_AUDIO (PCN)	Sastanak na koji su svi učesnici pozvani koristeći PSTN.
TRACKING_CODE_1-10	Kôd za praćenje povezan sa korisnikom. Izveštaj prikazuje samo podrazumevana imena kodova za praćenje.
KORIŠĆENA INTEGRACIJA_	This field shows if a meeting is scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.
WEBEX_ASISTENT	This field shows if the Webex Assistant for Meetings is used in the meeting. Moguće vrednosti su: Y—Webex Assistant is used during the session. N—Webex Assistant isn't used at all.
KORIŠĆENI PROBOJ_	This field shows if a breakout session is started during the meeting. Moguće vrednosti su: Y—A breakout session is created. N—No breakout sessions are used.
IS_E2EE	This field shows if the meeting is scheduled using end-to-end encryption (E2EE). Moguće vrednosti su: Y—The meeting is end-to-end encrypted. N—The meeting isn't end-to-end encrypted.
SI USED_	Ovo polje prikazuje da li je domaćin imao istovremeno tumačenje koje je omogućio. Moguće vrednosti su: Y– Domaćin je omogućio istovremenu interpretaciju sastanka. N – Domaćin nije omogućio istovremeno tumačenje sastanka.

Učesnici sastanaka

This report provides detail about every participant who attended a meeting within the selected date range. Možete da saznate više o podacima o kvalitetu medija učesnika tokom sastanka i informacijama o tome kako su se pridružili sastanku.

Media quality data and hardware information of participants are only available if the meeting's duration is more than two minutes.

Ime kolone	Opis
BROJ SASTANKA_	9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.
IME SASTANKA_	Tema sastanka.
ID_KONFERENCIJE	Jedinstveni ID sastanka.
KORISNIČKO_IME	Imena učesnika koji su prisustvovali sastanku.
E-POŠTA	E-adrese učesnika koji su prisustvovali sastanku.
LOCATION (DEPRECATED)	This field has been deprecated. For similar information, use the COUNTRY, STATE, and CITY fields.
DATUM PRIDRUŽIVANJA_	Datum sastanka (GMT).
VREME POČETKA_	Vreme kada su se učesnici pridružili sastanku (GMT).
VREME ZAVRŠETKA_	Vreme kada su učesnici napustili sastanak (GMT).
TRAJANJE	The number of minutes the participants remained connected in a meeting.
OS	Operativni sistemi uređaja koje su učesnici koristili za pridruživanje sastanku.
PREGLEDAČA	Veb pregledači koje su učesnici koristili za Webex sastanke za Web da bi se pridružili sastanku.
LOKALNI_IP	IP adrese klijenata koji su se koristili za pridruživanje sastanku. Ove IP adrese možda nisu spoljno usmeravane adrese ako stoje iza zaštitnog zida.
JAVNI_IP	IP adrese klijenta koje su spolja usmeravane. This can be the same as `LOCAL_IP` if the client is connected directly to the internet without using a VPN.
VOIP PRIJEM_PROSEČNOG_GUBITKA_PAKETA_	The average audio packet loss during the meeting from the Webex cloud to the client direction, in percentage. Gubitak paketa prijema se izračunava nakon oporavka webex paketa gubitka.
VOIP_PROSEČNO_KAŠNJENJE	The average audio latency during the meeting, in milliseconds.
PRIDRUŽIVANJE VREMENU_SASTANKA_	JMT = (vreme od klika na vezu za sastanak do učitavanja prozora za pregled) + (vreme od klika na dugme "Pridruži se" u prozoru za pregled do povezivanja sa sastankom). JMT ne računa vreme koje korisnik provodi u pregledanju menija, pravljenju izbora u prozoru za pregled ili čekanju u holu.
TCP PROCENAT_	Procenat učesnika trajanja je koristio TCP vezu za VoIP poziv.
UDP_PROCENAT	Procenat učesnika trajanja koristio je UDP vezu za VoIP poziv.
JE_CMR	Ako se učesnik pridružio sastanku koristeći Webex sobu ili Desk uređaj,
JE DELJENJE_	Bez obzira na to da li je učesnik delio ekran tokom sastanka.
JE_ZAPIS	Bez obzira na to da li je učesnik kliknuo na dugme "Snimi" ili ne.
VIDEO_MINUTI	The total number of minutes that video is enabled by the participant in the meeting.
KLIJENT	Tip mekog klijenta koji se koristio za pridruživanje sastanku.
VERZIJA KLIJENTA_	Verzija mekog klijenta koja se koristila za pridruživanje sastanku.
MEDIA_NODE	The data center or region of the media node that the client is connected to. For cloud-based media nodes, this field shows a general region name such as "San Jose, USA". For video mesh-based media nodes, this field have more specific name that matches the video mesh cluster name that is provisioned by the customer.
VEZU	Tip mrežne veze koju je klijent koristio za razmenu medija. Moguće vrednosti mogu biti "wifi", "ethernet", "cellular" ili "unknown". Ovo se ne prati po tipu medija. Moguće je (i relativno uobičajeno) da se to promeni tokom sastanka. Ovde je zapisana samo početna veza.
HARDVER	Hardverska naprava i model uređaja koji se koristi za pridruživanje sastanku. Za računare ovo može biti "Lenovo Thinkpad p60". Za telefone ovo može biti "Samsung Galaxy S7". Za sobne uređaje ovo može biti "Cisco Webex Room Kit".
KAMERA	The brand name and model information for the camera that is used during the meeting. To se može promeniti tokom sastanka, međutim, prijavljena je samo početna kamera koja se koristi.
MIKROFON	The brand name and model information for the microphone that is used during the meeting. To se može promeniti tokom sastanka, međutim, prijavljen je samo početni mikrofon koji se koristi.
GOVORNIK	The brand name and model information for the speaker that is used during the meeting. To se može promeniti tokom sastanka, međutim, izveštava se samo inicijalni govornik koji se koristi.
AUDIO_PROSEČNO_KAŠNJENJE	The average audio latency during the meeting, in milliseconds.
AUDIO_MAX_LATENCY	The highest value of audio latency during the meeting, in milliseconds.
AUDIO_PRIJEM PROSEČNOG_GUBITKA_PAKETA_	The average end-to-end audio packet loss during the meeting, in percentage.
AUDIO_PRIJEM MAX_PAKETA__GUBITAK	The highest value of end-to-end audio packet loss during the meeting, in percentage.
AUDIO SLANJE_PROSEČNOG_GUBITKA_PAKETA_	The average audio packet loss during the meeting, in percentage.
AUDIO SLANJE_MAKSIMALNOG_GUBITKA_PAKETA_	The highest value of audio packet loss during the meeting, in percentage.
AUDIO_PRIJEM PROSEČNE__TREME	The average audio jitter during the meeting, in milliseconds.
AUDIO_PRIJEM MAX__TREME	The highest value of audio jitter during the meeting, in milliseconds.
AUDIO SLANJE_PROSEČNE__TREME	The average audio jitter during the meeting, in milliseconds.
AUDIO_SLANJE_MAX_JITTER	The highest value of audio jitter during the meeting, in milliseconds.
VIDEO PROSEČNA__KAŠNJENJA	The average video latency during the meeting, in milliseconds.
VIDEO_MAX_LATENCY	The highest value of video latency during the meeting, in milliseconds.
VIDEO PRIJEM_PROSEČNOG_GUBITKA_PAKETA_	The average video packet loss during the meeting, in percentage.
VIDEO_PRIJEM MAKSIMALNOG_GUBITKA_PAKETA_	The highest value of video packet loss during the meeting, in percentage.
VIDEO SLANJE_PROSEČNOG_GUBITKA_PAKETA_	The average video packet loss during the meeting, in percentage.
VIDEO SLANJE_MAKSIMALNOG_GUBITKA_PAKETA_	The highest value of video packet loss during the meeting, in percentage.
VIDEO_PRIJEM PROSEČNE__TREME	The average video jitter during the meeting, in milliseconds.
VIDEO_KOJI PRIMA_MAX_TREMU	The highest value of video jitter during the meeting, in milliseconds.
VIDEO SLANJE_PROSEČNE__TREME	The average video jitter during the call, in milliseconds.
VIDEO_SLANJE MAX__TREME	The highest value of video jitter during the meeting, in milliseconds.
PROSEK CPU__APLIKACIJE	The average CPU usage for the Webex app during the meeting, in percentage.
CPU_APLIKACIJA_MAX	The highest CPU usage value for the Webex app during the meeting, in percentage.
PROSEK PROCESORSKOG__SISTEMA	The average system CPU usage during the meeting, in percentage.
CPU_SISTEM_MAX	The highest system CPU usage value during the meeting, in percentage.
KORIŠĆENA_VIRTUELNA POZADINA_	Ovo polje prikazuje da li su učesnici omogućili virtuelnu pozadinu tokom sastanka. Moguće vrednosti su: Y—A virtual background is enabled once during the meeting. N—A virtual background isn't used.
INDIKATOR DOMAĆINA_	This field shows if the participant is a host or attendee. Moguće vrednosti su: TRUE—The participant is a host. FALSE—The participant is an attendee.
IS_COHOST	This field shows if the participant is a cohost for the meeting. Moguće vrednosti su: Y—The participant is a cohost. N—The participant is not a cohost.
Client_Type	Client that the participant used to join the meeting.
Sub_Client_Type	Method that the participant used to join the meeting.
Client_Browser_Details	App or browser that the participant used to join the meeting.
VIDEO_QUALITY	This field shows the video quality of the participant during the meeting. Video quality is calculated as the participant's average value of video packet loss and latency from their total video minutes per meeting. Moguće vrednosti su: Good—If the average video packet loss is less than or equal to 5% and the average video latency is less than or equal to 400ms, then video quality is counted as good. Bad—If the average video packet loss is more than 5% and the average video latency is more than 400ms, then video quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then video quality is counted as unknown.
VOIP_QUALITY	This field shows the participant's VoIP quality during the meeting. VoIP quality is calculated as the participant's average value of audio packet loss and latency from their total audio minutes per meeting. Moguće vrednosti su: Good—If the average audio packet loss is less than or equal to 5% and the average audio latency is less than or equal to 400ms, then VoIP quality is counted as good. Bad—If the average audio packet loss is more than 5% and the average audio latency is more than 400ms, then VoIP quality is counted as bad. Unknown—If video or audio data isn't available for at least a minute, then VoIP quality is counted as unknown.
COUNTRY	Zemlja iz koje su se učesnici pridružili sastanku.
DRŽAVA	The state of where the participants joined the meeting from.
GRAD	The city of where the participants joined the meeting from.

Rezime korišćenja sastanaka

This report provides detail about the total number of meetings hosted within the selected date range.

Ime kolone	Opis
Broj sastanaka	Ukupan broj sastanaka domaćina tokom izabranog vremenskog perioda.
Ukupno minuta sastanka	Ukupan broj minuta za sve sastanke tokom izabranog vremenskog perioda. Na primer, ako su tri sastanka trajala po 30 minuta, broj je 90 minuta sastanka.
Broj učesnika	The total number of participants or devices join from all Webex meetings over the selected time period. Na primer, ako je učesnik ili uređaj prekinuo vezu sa sastankom, a zatim se ponovo pridružio, broj je 2.
Ukupno minuta učesnika	The total number of minutes that all participants are in a meeting. For example, if a meeting has three participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).
Učesnik koji šalje video minute	Ukupan broj minuta za koji su učesnici omogućili video zapis. Na primer, na sastanku koji traje 30 minuta sa pet učesnika, ali su samo dva učesnika omogućila video zapis za ceo sastanak, brojanje je 60 video minuta.
VoIP minuti učesnika	Ukupan broj minuta za učesnike koji su se pridružili sastancima pomoću funkcije VoIP.
Audio minuti učesnika	Ukupan broj minuta za učesnike koji su se pozivali na sastanke koristeći PSTN.

Aktivni domaćini sastanaka

This report provides detail about how many meetings a host scheduled and started within the selected date range.

Ime kolone	Opis
ID korisnika	E-adresa domaćina.
Broj sastanaka koji su domaćini	The number of meetings scheduled and hosted by this user within the reported time period.
Organizator	The name of the user who hosted the meeting, or the name of the device if the meeting is hosted on a device.

Sastanci neaktivni korisnici

This report provides detail about users who haven’t hosted or attended meetings within the selected date range.

Ime kolone	Opis
IME_	Ime korisnika.
PREZIME_	Prezime korisnika.
KORISNIČKO IME	E-adresa korisnika.
ID_KORISNIKA	Jedinstveni ID korisnika.
E-POŠTA	E-adresa korisnika.
JE_DOMAĆIN	Bez obzira na to da li korisnik ima licencu domaćina Webex sastanaka ili ne.
IS_SITEADMIN	Bez obzira na to da li korisnik ima administratorsku ulogu za Webex lokaciju ili ne.
DANI OD_POSLEDNJEG_AKTIVNOG_	Broj dana od poslednjeg hostovanja ili prisustvovanja sastanku putem aplikacije Webex App ili Webex sastanaka.
POSLEDNJI_AKTIVNI_DATUM	Datum poslednjeg hostovanja ili prisustvovanja sastanku putem aplikacije Webex App ili Webex sastanaka. Korisnici PSTN poziva se ne računaju kao aktivni.

Korišćenje zvuka sastanaka

This report provides detail about the different types of audio that participants used during a meeting.

Ime kolone	Opis
CONF ID	Jedinstveni ID sastanka.
BROJ SASTANKA	9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.
TIP ZVUKA	Tip zvuka koji su učesnici koristili za pridruživanje sastanku. Tipovi zvuka su: CCA In – Učesnici koji su se pozvali da se pridruže sastanku putem cloud connected audio zapisa. CCA Out – Učesnici koji su koristili povratni poziv da bi se pridružili sastanku putem cloud connected audio zapisa. PSTN In – Učesnici koji su se pozvali da se pridruže sastanku preko PSTN-a. PSTN Out – Učesnici koji su koristili povratni poziv da bi se pridružili sastanku putem PSTN-a. VoIP – Učesnici koji su se pridružili sastanku koristeći Internet za audio zapis. Edge Audio – učesnici koji su pozvali ili koristili povratni poziv da bi se pridružili sastanku putem edge audio zapisa. Povratna informacija – Ako poziv ne uspe kada učesnici pokušavaju da se pridruže sastanku putem edge audio zapisa, Webex ponovo poziva putem PSTN-a.
KORISNIČKO IME	Imena učesnika koji su prisustvovali sastanku.
E-POŠTA	E-adrese učesnika koji su prisustvovali sastanku.
BROJ TELEFONA	Telefonski broj za učesnike koji su se pridružili sastanku preko CCA, PSTN, VoIP, Edge Audio ili Fallback. Telefonski brojevi za učesnike koji se pridruže sastanku putem voIP-a se prikazuju kao NA.
KRAJNJI SASTANAK	Datum završetka sastanka.
VREME POČETKA	Kada je sastanak počeo (GMT).
VREME ZAVRŠETKA	Kada se sastanak završio (GMT).
AUDIO MINUTI	Ukupan broj audio minuta koji koristi svaki učesnik.
IME SASTANKA	Tema sastanka.

Izveštaj o telefoniji sastanaka

This report provides detail about the different types of audio that participants used during a meeting. Ovaj grafikon možete da koristite da biste dobili osećaj sa kojim uslugama pozivanja učesnici radije da se povežu za sastanke i pozive.

Ime kolone	Opis
BROJ SASTANKA_	9- ili 10-cifreni pristupni kod za sastanak koji se koristi za pridruživanje sastanku.
ID_KONFERENCIJE	Jedinstveni ID sastanka.
TIP_SESIJE	Tip zvuka (u numeričkoj vrednosti) koji su učesnici koristili za pridruživanje sastanku. Mogući tipovi zvuka su: PSTN (5-9999)— Učesnici koji su se pridružili sastanku preko PSTN-a. CCA (100000 do 20000)– Učesnici koji su se pridružili sastanku preko Cloud Connected Audio. Edge Audio (preko 20000)– Učesnici koji su se pridružili sastanku putem edge audio zapisa.
COUNTRY_CODE	Alphabetic or numeric geographical code that the participants used to dial in to the meeting.
IME SASTANKA_	Tema sastanka.
VREME POČETKA__SASTANKA_	Datum i vreme (u GMT) kada je sastanak počeo.
VREME DATUMA_ZAVRŠETKA_SASTANKA_	Datum i vreme (u GMT) kada se sastanak završio.
TRAJANJE SASTANKA_	Trajanje (u GMT) o tome koliko je sastanak trajao.
KORISNIČKO_IME	Prikažite imena učesnika koji su prisustvovali sastanku.
E-POŠTA	E-adrese učesnika koji su prisustvovali sastanku.
VRSTA USLUGE_POZIVA_	Tip usluge poziva koji su učesnici koristili za pridruživanje sastanku. Moguće vrste usluga poziva su: Povratni poziv domaći Međunarodni povratni poziv Pozovi putarinu Call in Toll-free Međunarodni poziv u naplatnoj rampi International Call in Toll-free VoIP Premium putarina
BIRAJ TELEFONSKI___BROJ	Telefonski broj koji su učesnici koristili za pozivanje sastanka.
TELEFONSKI BROJ POVRATNOG_POZIVA_	Telefonski broj koji su učesnici zahtevali da se pridruže sastanku putem povratnog poziva.
ANI	Automatska identifikacija broja telefonskog broja koji je učesnik koristio za pozivanje na sastanak.
VREME POČETKA_UČESNIKA__	Datum i vreme (u GMT) kada je učesnik povezao svoj zvuk na sastanku.
TRAJANJE UČESNIKA_	Duration (in GMT) of how long the participant's audio is connected for in the meeting.
TRACKING_CODE_1-10	Kôd za praćenje povezan sa korisnikom. Izveštaj prikazuje samo podrazumevana imena kodova za praćenje.

Budući rasporedi sastanaka

Ovaj izveštaj nema izbor opsega datuma. Sastanke koji dolaze za Webex lokaciju možete videti u narednih 90 dana od datuma kada pokrenete izveštaj. You can also see meetings that are scheduled within the previous 30 days.

Ovaj izveštaj prikazuje predstojeće sastanke za izabranu Webex lokaciju. Koristite ovaj izveštaj da biste stekli uvid u to koliko korisnika zakažu sastanke na Webex lokaciji i razumeju jačinu zvuka i vremenski raspored predstojećih sastanaka. Ovi detalji vam mogu pomoći da upravljate vremenskim rasporedom migracije lokacije ili nadogradnjom lokacije koja može da utiče na korisnike. Takođe možete da identifikujete kritične sastanke ili događaje da biste u skladu sa tim planirali podršku.

Sastanci zakazani sa Webexa su uključeni u ovaj izveštaj. Ako domaćini zakažu sastanke sa URL adresom pozivnice lične sobe, ti sastanci neće biti uključeni u izveštaj.

Ime kolone	Opis
Broj sastanka	9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.
Tip usluge	If the meeting is scheduled as a Webex Meeting, Webex Event, Webex Training session, or Webex Webinar (WB).
Ime glavnog računarskog sistema	Ime korisnika koji je zakazao sastanak.
E-adresa	E-adresa korisnika koji je zakazao sastanak.
Ime sastanka	Tema sastanka.
Vreme početka	Datum i vreme početka sastanka (GMT).
Vreme završetka	Datum i vreme završetka sastanka (GMT).
KreiranoOn	The date and time of when the meeting is scheduled (GMT).
Broj pozvanih	Broj korisnika pozvanih na sastanak.
Skup lozinki	Ako sastanak zahteva lozinku za pridruživanje.
Tip grupe	Ako je sastanak jednovremeni sastanak ili serija koja se ponavlja.
Datum prestanka važenja	Datum i vreme završetka serije sastanaka (GMT).
PoslednjimodifikovaniDatum	The date and time of when the meeting invitation is last updated (GMT).
IzuzeciMeeting	If one of the meetings in a series is rescheduled for a different time.

Sastanci visoki CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. Da bi optimizovao resurse, Webex smanjuje brzinu protoka i rezoluciju svih video zapisa kada korisnik dostigne prosečnu upotrebu CPU-a sistema od 95% za pet uzastopnih sekundi.

Ovaj izveštaj možete koristiti da biste pomogli korisnicima kako mogu da smanje upotrebu CPU-a sistema da bi imali bolje iskustvo u radu sa sastankom.

Ime kolone	Opis
E-adresa korisnika	E-adresa korisnika koji je imao visoku upotrebu CPU-a sistema.
Ukupno video minuta	Broj snimljenih video minuta za e-adresu svakog korisnika tokom izabranog opsega datuma.
Video minuti sa visokom iskorišćenoљжu PROCESORA	The number of recorded video minutes where the average system CPU usage is at 90% or higher.
% video minuta sa visokim CPU-om	The percentage of video minutes where the average system CPU usage is at 90% or higher.

Prosek aktivnog korisnika sastanaka

This report provides detail about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu koja ispunjava uslove unapred.

Ime kolone	Opis
Datum	Kalendarski datum u okviru perioda. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.
ID pretplate	Jedinstveni ID pretplate.
Proizvod	Ime proizvoda za prijavljene licence.
Obezbeđena količina licence	Ukupan broj licenci obezbeđenih za pretplatu i proizvod.
Dodeljena količina licence	Broj dodeljenih licenci korisnicima na prijavljeni datum.
Jedinstveni aktivni domaćini dnevno	Prebrojavanje jedinstvenih aktivnih domaćina na kalendarski datum. Jedinstveni aktivni domaćini su domaćini koji su započeli najmanje jedan Webex sastanak na prijavljeni datum.
Jedinstveni aktivni domaćini sastanka u proteklih 30 dana	Kumulativni broj jedinstvenih aktivnih domaćina u poslednjih 30 dana, uključujući i tekući dan. Jedinstveni aktivni domaćini su domaćini koji su započeli najmanje jedan Webex sastanak na prijavljeni datum.
90 Day Rolling Average Unique Active Meetings Hosts	Prosečan broj jedinstvenih aktivnih domaćina za prethodnih 90 dana prijavljenog datuma, zaokružio je na najbliži ceo broj. Ako u pretplati imate manje od 90 dana, prosek se zasniva na broju dana za koje je pretplata aktivna.
Količina potrošnje	Ovaj broj odražava poravnatu vrednost koja se koristi za identitet "True Forward". IT administratori mogu da prate ovu vrednost tokom perioda ugovora, mnogo pre perioda u kojem pretplata dospeva za potencijalnu promenu. Ovaj broj se podudara sa istim brojem kao i 90-dnevni "Rolling Average Unique Active Meetings Hosts".

Izveštaj o potrošnji licenci za sastanke

This report provides detail about how many licenses are being used in a subscription. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu na naplatu zasnovanu na uslužnom programu.

Ovaj izveštaj nije dostupan u Webexu za vladine organizacije.

Ime kolone	Opis
Datum	Period u kojem se pretplata nalazi. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.
ID pretplate	Jedinstveni ID pretplate.
Proizvod	Ime proizvoda za prijavljene licence.
Obezbeđena količina licence	Ukupan broj licenci obezbeđenih za pretplatu i proizvod.
Dodeljena količina licence	Broj dodeljenih licenci korisnicima na prijavljeni datum.

Webex Webinar izveštaji

Izveštaj o Vebinaru

This report provides information about Webex webinars that are hosted within the selected date range. You can use this report to view details such as who is the host of webinar, type of webinar, and number of attendees.

Ime kolone	Opis
ID sastanka	Jedinstveni ID vebinara.
ID organizatora	Jedinstveni ID domaćina.
Webinar Topic	Tema o vebinaru.
Tip webinara	If it is scheduled as a Webinar or Webcast.
E-adresa organizatora	E-adresa domaćina.
Ime glavnog računarskog računarskog programa	Ime domaćina.
Prezime glavnog računarskog računarskog programa	Prezime domaćina.
Datum događaja	Datum kada je webinar poиeo.
Vreme početka	Vreme kada je webinar poиeo (GMT).
Vreme završetka	Vreme kada se webinar završio (GMT).
Trajanje	Broj minuta koji je trajao vebinar.
Ukupan broj registratora	The total number of users that registered for the webinar before it started.
Ukupno učesnika	The total number of users that joined the webinar.

Webex App reports

Webex App version

This report shows data on all platforms and versions that a user signed in to the Webex App on over the last 90 days. For example, if a user signs in to Webex App on both the Windows and Mac client, the report will display two separate entries for that user.

For tips on how to best use this report, you can take a look at the best practices for using the Webex App report article.

Ime kolone	Opis
E-adresa	Email address of the user that signed in to the Webex App client.
Tip aplikacije	Type of Webex App client installed on the user's operating system.
Platforma	Details about the machine and its operating system. Apple machines may show as a different model because those machines are reported using Apple's own internal device code convention.
Verzija	Latest detected version of the Webex App client.
Datum poslednjeg poznatog	Date of when the app version was last validated, when the user last signed in, or when the Webex App version was last updated.
InstallationId	Unique identifier for the Webex App client installation event.

Webex izveštaji o razmeni poruka

Messaging External Domain

This report provides information about external domains and external users collaborating in your organization. Takođe možete da vidite kako korisnici iz vaše organizacije sarađuju sa spoljnim domenima u spoljnim prostorima.

Ime kolone	Opis
Spoljni domen	Ime spoljnog domena.
Broj spoljnih korisnika	Number of users from the external domain in your organization spaces.
Brojevi razmaka sa spoljnim korisnicima	Broj razmaka u vašoj organizaciji koji ima najmanje jednog korisnika iz spoljnog domena. For example, if Bob@external.com is in three different spaces in your organization, then this column shows 3 as the value.
Poslednji datum pročitane poruke	Poslednji poznati datum kada je korisnik sa spoljnog domena pročitao poruku u prostoru u vašoj organizaciji.
Datum poslednje poslate poruke	Poslednji poznati datum kada je korisnik iz spoljnog domena poslao poruku u prostoru vaše organizacije.
Poslednji datum deljene datoteke	Poslednji poznati datum kada je korisnik iz spoljnog domena delio datoteku u prostoru u vašoj organizaciji.
Poslednji spojeni datum	Poslednji poznati datum kada se korisnik iz spoljnog domena pridružio prostoru u vašoj organizaciji.
Broj korisnika iz vaše organizacije u spoljnim prostorima	Total number of users from your organization that are part of external spaces.
Broj spoljnih prostora sa korisnicima iz vaše organizacije	Total number of external spaces that includes users from your organization. For example, if Alice@example.com is in three different external spaces of the external domain, then this column shows 3 as the value.

Aktivnost botova za razmenu poruka

Ovaj izveštaj prikazuje podatke za svaku aktivnost svakog bota dnevno tokom opsega datuma koji izaberete. Svaki odabrani datum ima svoj skup podataka. For example, you have run messaging bots activity report for June 1, 2020 to June 5, 2020. The report displays every activity of the bot within the selected date range.

Ako bot nije imao nikakvu aktivnost tokom određenog datuma, onda se ti datumi ne pojave u izveštaju.

Podaci za ovaj izveštaj su samo za botove iz vaše organizacije. If your organization uses external bots, then data doesn't show for those bots.

Ime kolone	Opis
Ime bota	Ime bota.
ID bota	Jedinstvena ID bota.
Datum	Datum aktivnosti bota.
Broj aktivnih razmaka	Broj razmaka u kojima je bot poslao poruku ili delio datoteku.
Broj poruka	Broj poruka koje je poslao bot.
Deljene datoteke	Broj fajlova koje deli bot.
Pridruženi novi prostori	Broj mesta kojima se bot pridružio.
Izašli prostori	Broj mesta koje je bot ostavio.
Broj korisnika botova	Broj jedinstvenih korisnika koji su pomenuli bota.
Bot pominje grofa	The number of times a user mentions about the bot.

Aktivnost korisnika razmene poruka

Ovaj izveštaj prikazuje podatke za svaku aktivnost svakog korisnika dnevno tokom opsega datuma koji izaberete. Svaki odabrani datum ima svoj skup podataka. For example, you have run messaging user activity report for June 1, 2020 to June 5, 2020. The report shows you every activity of the user within selected date range.

Ako korisnik nije imao nikakvu aktivnost tokom određenog datuma, ti datumi se ne prikazuju u izveštaju.

Ime kolone	Opis
ID korisnika	Jedinstveni ID korisnika.
Ime	Ime i prezime korisnika.
E-adresa	E-adresa korisnika.
Datum	Datum aktivnosti korisnika.
Poslate poruke	Broj poruka koje je korisnik poslao.
Pozivi	Broj upućenih poziva i sastanaka koje je korisnik pridružio webex App klijentu.
Deljene datoteke	Broj datoteka koje korisnik deli u svim razmacima.
Broj razmaka	The number of spaces that the user has sent a message, called, or shared a file in.
Kreirani novi prostori	Broj razmaka koje je korisnik kreirao.
Pridruženi novi prostori	Broj razmaka kojima se korisnik pridružio.
Izašao prostor	Broj razmaka koje je korisnik ostavio.

Rezime aktivnosti botova za razmenu poruka

Ovaj izveštaj prikazuje zbirne podatke za svaku aktivnost svakog bota tokom opsega datuma koji izaberete.

Podaci za ovaj izveštaj su samo za botove iz vaše organizacije. If your organization uses bots that aren't part of your organization, then data isn’t shown for those bots.

Ime kolone	Opis
Ime bota	Ime bota.
ID bota	Jedinstvena ID bota.
Vlasnik botova	Ime korisnika koji je stvorio bota.
E-pošta vlasnika botova	Email adresa korisnika koji je kreirao bota.
Datum početka	Prvi datum izabran za opseg datuma izveštaja.
Datum završetka	Poslednji datum izabran za opseg datuma izveštaja.
Prosečan broj aktivnih razmaka	Prosečan broj razmaka u kojima je bot poslao poruku ili delio datoteku.
Broj poruka	Broj poruka koje je poslao bot.
Deljene datoteke	Broj fajlova koje deli bot.
Spojeni prostori	Broj mesta kojima se bot pridružio.
Izašli prostori	Broj mesta koje je bot ostavio.
Prosečan broj korisnika botova	Prosečan broj jedinstvenih korisnika koji su pomenuli bota.
Bot pominje grofa	The number of times a user mentions about the bot.

Rezime korisničke aktivnosti razmene poruka

Ovaj izveštaj prikazuje zbirne podatke za svaku aktivnost svakog korisnika tokom opsega datuma koji izaberete.

Ime kolone	Opis
ID korisnika	Jedinstveni ID korisnika.
Ime	Ime i prezime korisnika.
E-adresa	E-adresa korisnika.
Datum početka	Prvi datum izabran za opseg datuma izveštaja.
Datum završetka	Poslednji datum izabran za opseg datuma izveštaja.
Poslate poruke	Broj poruka koje je korisnik poslao.
Pozivi	Broj upućenih poziva i sastanaka koje je korisnik pridružio webex App klijentu.
Deljene datoteke	Broj datoteka koje korisnik deli u svim razmacima.
Kreirani novi prostori	Broj razmaka koje je korisnik kreirao.
Spojeni prostori	Broj razmaka kojima se korisnik pridružio.
Izašao prostor	Broj razmaka koje je korisnik ostavio.

Verzija aplikacije za razmenu poruka

This report only captures the latest Webex App client version when users send a message. If users only sign in to the Webex App, but they don't send any messages, then the latest client version isn't captured.

This report doesn't have a date range or Webex site selection, it shows data from all Webex sites in your organization and the last known date when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on March 1, 2020.

The report shows data on all platforms that a user signed in to the Webex App on. For example, if a user signs in to Webex App on the Windows and Mac client, there are two separate entries in the report for this user.

Ime kolone	Opis
Verzija	The latest version of the Webex App client.
Platforma	Operativni sistem za Webex App klijent.
User_ID	Jedinstveni ID korisnika.
E-adresa	E-adresa korisnika koji se prijavio na Webex App klijent.
Ime	Ime i prezime korisnika.
Datum poslednjeg poznatog	The date of when the Webex App platform and version number are last detected for a user during the last message sent. For example, if a user isn’t sending a message after a Webex App version update, then the report shows the Webex App client version used on the update date.

Webex izveštaji o pozivanje

Calling Media Quality Report

This report shows details about each call leg that had an established media session using Call on Webex or Webex Calling.

Ograničenja

Media quality metrics aren’t available for the following devices:

Analog phones
Uređaji nezavisnih proizvođača
IPv6 krajnje tačke

Ime kolone	Opis
Korisničko ime	First and last name of the user.
E-adresa	E-adresa korisnika.
Vreme početka	Call start time (GMT).
Krajnja tačka	Application used for making or receiving calls.
Device Used	Physical device used for making or receiving calls. For example, a Cisco IP Phone 8865.
Kvalitet poziva	Media quality of the call. Grane poziva se kategorizuju kao dobre ako video i audio striming imaju vrednost treperenja manju od 150 ms, vrednost kašnjenja manju od 400 ms i gubitak paketa manji od 5%.
Duration (s)	Duration of call lasted, in seconds.
Max Audio Jitter (ms)	The maximum value of audio jitter during the call, in milliseconds.
Average Audio Jitter (ms)	The average value of audio jitter during the call, in milliseconds.
Audio Packet Loss (%)	The maximum value of audio packet loss during the call, in percentage.
Audio Latency (ms)	The maximum value of audio latency during the call, in milliseconds.
Samo audio	This field shows if the call leg only used audio.
Max Video Jitter	The maximum value of video jitter during the call, in milliseconds.
Average Video Jitter	The average value of the video jitter during the call, in milliseconds.
Video Packet Loss (%)	The maximum value of video packet loss during the call, in percentage.
Video Latency (ms)	The maximum value of video latency during the call, in milliseconds.
ID poziva	Jedinstveni ID poziva.
Local Session ID	Unique local ID of the call.
Remote Session ID	Unique remote ID of the call.
Lokacija	Location of the user defined in the Control Hub.
Zemlja	Country of the user defined in the Control Hub.
Connection Used	Type of connection used to connect to the call.
Lokalna IP adresa	Local IP address of the user. IP addresses are partially masked to show 3 octets instead of 4 to preserve the personal identity of users.
Audio kodek	Audio media encoding and decoding format used during the call.
Video kodek	Video media encoding and decoding format used during the call.
Optimizacija putanje	Path optimization is used during the call. Dostupni tipovi optimizacije putanje su: Interactive Connectivity Establishment (ICE)—Used to enable devices to send media directly to one another, which reduces latency and bandwidth usage. Private Network Connect (PNC)—Used to enable Webex Calling customers to extend their private network to the cloud over a dedicated VPN. No Optimization—When none of the ICE or PNC path optimization is used.
Tip poziva	The type of call that the user called with. Possible values are Webex Calling or Call on Webex.
Trajanje video zapisa	Vreme u sekundama kada je korisnik uključio video zapis.
Pozivalac	This field shows if the user is the one who initiated the call. Moguće vrednosti su: Y – Korisnik je inicirao poziv. N – Korisnik nije inicirao poziv. NA—Data isn't available. You can get NA value for calls made from and to Cisco devices.
Verzija UA	The Webex Calling or Webex App desktop version of the user.

Pozivanje izveštaja o angažovanju

Ovaj izveštaj prikazuje podatke za noge poziva koje su korisnici napravili ili primili pomoću Webex aplikacije koristeći Call on Webex i Webex Aplikaciju za pozivanje.

Ime kolone	Opis
Ime	Ime i prezime korisnika.
E-adresa	E-adresa korisnika.
Vreme početka	The time (GMT) of when the call is made.
Trajanje	Vreme u sekundama koje je poziv trajao.
Trajanje video zapisa	Vreme u sekundama kada je korisnik uključio video zapis.
Krajnja tačka	Uređaj ili aplikacija sa kojima je korisnik napravio ili primio poziv.
ID poziva	Jedinstveni ID poziva.
Pozivalac	This field shows if the user is the one who initiated the call. Moguće vrednosti su: Y – Korisnik je inicirao poziv. N – Korisnik nije inicirao poziv. NA—Data isn't available. You can get NA value for calls made from and to Webex devices.

Pozivanje izveštaja o kvalitetu

Ovaj izveštaj prikazuje podatke o kvalitetu poziva koje su korisnici upućeni ili primili pomoću Webex aplikacija za pozivanje i Webex radnu površinu.

Kvalitet poziva koji se upućuju ili primaju iz Webex aplikacije i uređaja registrovanih u oblaku nije uhvaćen u ovom izveštaju.

Ime kolone	Opis
Ime	Ime i prezime korisnika.
E-adresa	E-adresa korisnika.
Vreme početka	The time (GMT) of when the call is made.
Trajanje	Vreme u minutima koje je poziv trajao.
Krajnja tačka	Uređaj ili aplikacija sa kojima je korisnik napravio ili primio poziv.
Gubitak audio paketa	Prosečan gubitak audio paketa u procentima.
Audio latencija	Prosečno audio kružno kašnjenje milisekunde.
Zvučna trema	Prosečna trema u milisekundama.
Gubitak video paketa	Prosečan gubitak video paketa u procentima.
Video latencija	Prosečno video kružno kašnjenje milisekunde.
Verzija UA	Webex pozivanje ili Webex verzija aplikacije za radnu površinu korisnika.
ID poziva	Jedinstveni ID poziva.

Call Queue Stats Report

This report shows details of call queues that have been set up in your organization. You can use this report to see the number of incoming calls to call queues and the status of those calls.

Ime kolone	Opis
Red za čekanje poziva	Name of the call queue.
Lokacija	Location assigned to the call queue.
Br. telefona	A phone number assigned to the call queue.
Lokal	Extension number assigned to the call queue.
Total Hold Time	Total time that calls are place on hold by agents.
Avg Hold Time	Average time that calls were placed on hold by agents.
Total Talk Time	Total time that agents were actively talking on calls.
Avg Talk Time	Average time that agents were actively talking on calls.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanja	Average time that agents spent handling calls.
Total Wait Time	Total time that callers spent waiting for the next available agent to answer the call.
Pros. vreme čekanja	Average time that callers spent waiting for the next available agent to answer the call.
Calls Answered	Number of calls answered by agents.
% Answered Calls	Procenat poziva na koje odgovaraju agenti.
Calls Abandoned	Number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Time	Average time where callers hung up or left a message before an agent became available.
Abandoned Time	Amount of time where callers hung up or left a message before an agent became available.
Ukupni pozivi	Total number of incoming calls.
Calls Overflowed	Number of calls that overflowed because the queue limit is met. This is the same data as `Overflow - Busy`.
Calls Timed Out	Number of calls that overflowed because the wait time exceeded the maximum limit. This is the same data as `Overflow - Timed out`.
Calls Transferred	Number of calls that were transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Call Queue agent stats report

This report shows details of all the agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Ime kolone	Opis
Agent/Workspace Name/Virtual Line	Name of the agent, workspace, or virtual line.
Red za čekanje poziva	Name of the call queue.
Lokacija	Location assigned to the call queue.
Total Answered Calls	Number of calls that were presented to the agent and answered by them.
Odbijeni pozivi	Number of calls that were presented to the agent but went unanswered.
Total Presented Calls	Number of inbound calls to the agent that were distributed by the call queue.
Total Talk Time	Total time that the agent spent actively talking on calls.
Avg Talk Time	Average time that the agent spent actively talking on calls.
Total Hold Time	Total time that the agent put calls on hold.
Avg Hold Time	Average time that the agent put calls on hold.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanja	Average time that agents spent handling calls.

Rezime statistike automatskog čuvara

Obezbeđuje detalje o pozivima usmerenim ka automatskim prisutnima u vašoj organizaciji.

Ime kolone	Opis
Automatski pomoćnik	Ime automatskog pomoćnika, kao što je obezbeđeno.
Ph. No. / Extn.	Proširenje dodeljeno automatskom pomoćniku.
Lokacija	Lokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj poziva	Ukupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
Odgovoreno	Broj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
Neodgovorenih	Broj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
Zauzeto	Broj poziva gde su pozivaoci dostigli prometan ton.
Ostali	Broj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorio	Procenat poziva na koje odgovaraju agenti.
Ukupno trajanje	Total time that callers were on the line with the auto-attendant when first answered until the call is routed or terminated.

Ključni detalji o radnom vremenu auto-prisutnih

Pruža detalje o pozivima usmerenim ka automatskim prisutnima tokom redovnog radnog vremena.

Ime kolone	Opis
Automatski pomoćnik	Ime automatskog pomoćnika, kao što je obezbeđeno.
Taster pritisnut	Opcija tastera koju su na tastaturi pritisli pozivaoci
Ph. No. / Extn.	Proširenje dodeljeno automatskom pomoćniku.
Lokacija	Lokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj poziva	Ukupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
Odgovoreno	Broj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
Neodgovorenih	Broj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
Zauzeto	Broj poziva gde su pozivaoci dostigli prometan ton.
Ostali	Broj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorio	Procenat poziva na koje odgovaraju agenti.
Trajanje	Dužina vremena koje su pozivaoci bili na vezi sa auto-dežurnicima.
Odredište	The phone number of the terminating call detail record.
Meni tastera	Opcija ključnog menija dodeljena tasteru pritisnutom na tastaturi.
Opis ključa	Opis opcije tastera koju su na tastaturi pritisli pozivaoci.

Automatsko čuvar posle radnog vremena ključni detalji

Obezbeđuje detalje o pozivima usmerenim ka automatskim čuvarima nakon redovnog radnog vremena.

Ime kolone	Opis
Automatski pomoćnik	Ime automatskog pomoćnika, kao što je obezbeđeno.
Taster pritisnut	Opcija tastera koju su na tastaturi pritisli pozivaoci
Ph. No. / Extn.	Proširenje dodeljeno automatskom pomoćniku.
Lokacija	Lokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj poziva	Ukupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
Odgovoreno	Broj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
Neodgovorenih	Broj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
Zauzeto	Broj poziva gde su pozivaoci dostigli prometan ton.
Ostali	Broj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorio	Procenat poziva na koje odgovaraju agenti.
Trajanje	Dužina vremena koje su pozivaoci bili na vezi sa auto-dežurnicima.
Odredište	The phone number of the terminating call detail record.
Meni tastera	The key menu option is assigned to the key pressed on the keypad.
Opis ključa	Opis opcije tastera koju su na tastaturi pritisli pozivaoci.

Hunt Group Stats

Provides details about call activities for a hunt group.

Ime kolone	Opis
Ciljana grupa	Name of the hunt group.
Lokacija	Location assigned to the hunt group.
Phone No	Phone number assigned to the hunt group.
Lokal	Extension number assigned to the hunt group.
Total Talk Mins	Total number of minutes that hunt group members were actively talking on calls.
Avg Talk Mins	Average number of minutes that hunt group members were actively talking on calls.
Total Handle Mins	Total number of minutes that hunt group members spent handling calls. Časovi rukovanja se izračunavaju kao Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that hunt group members spent handling calls.
Total Wait Mins	Total number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Avg Wait Mins	Average number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Total Abandoned Mins	Number of calls answered by agents.
Avg Abandoned Mins	Total number of minutes where callers hung up or left a message before a hunt group member became available.
Calls Answered	Average number of minutes where callers hung up or left a message before a hunt group member became available.
% Calls Answered	Percentage of calls answered by hunt group members.
Calls Abandoned	Number of calls where the caller hung up or left a message before a hunt group member became available.
% Calls Abandoned	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Hunt Group Agent Stats

Provides details of all the agents who are assigned to hunt groups in your organization. You can use this report to see which agents get the most calls and information about their calling stats.

Ime kolone	Opis
Agent/Workspace/Virtual Line Name	Name of the agent, workspace, or virtual line.
Ciljana grupa	Name of the hunt group.
Lokacija	Location assigned to the hunt group.
Total Answered Calls	Total number of calls that were presented to hunt group members and answered by them.
Total Presented Calls	Total number of calls that were presented to hunt group members.
Total Talk Mins	Total number of minutes that hunt group members spent actively talking on calls.
Avg Talk Mins	Average number of minutes that hunt group members spent actively talking on calls.
Total Handle Mins	Total number of minutes that hunt group members spent handling calls. Časovi rukovanja se izračunavaju kao Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that hunt group members spent handling calls.

Webex Calling detailed call history report

Ovaj izveštaj prikazuje detaljne podatke istorije poziva. Use this information to view trends at a high level or drill down to specific call types, for understanding the calling behavior.

Pro pack users have access to 400 days of past data for this report. Standard users have access to 89 days of past data. The maximum date range that you can select each time you generate this report is 31 days.

Ime kolone	Opis
Vreme početka	This is the start time of the call, in UTC. The answer time may be slightly after this value.
Vreme je za odgovor	Displays the time when the call is answered in UTC.
Trajanje	The length of the call, in seconds.
Pozivni broj	Za dolazne pozive, to je broj telefona poziva. Za odlazne pozive, to je broj telefona korisnika.
Pozvani broj	Za dolazne pozive, to je broj telefona korisnika. Za odlazne pozive, to je broj telefona pozvane stranke.
Korisnik	Represents the display name for the type of user who made or received the call. Primer: Display name for real or virtual user types like (User, Workspace, Virtual line, Auto attendant, Call queue, and so on).
ID linije za pozivanje	Za dolazne pozive, to je ID pozivne linije pozivne strane. Za odlazne pozive, to je ID linije za pozivanje korisnika.
Pozvani ID linije	Za dolazne pozive, to je ID linije za pozivanje korisnika. Za odlazne pozive, to je ID pozivne linije pozvane stranke.
ID korelacije	ID korelacije za vezivanje više pozivnih nogu iste sesije poziva.
Lokacija	Webex lokacija poziva korisnika za ovaj zapis.
Dolazni prtljažnik	Inbound trunk may be present in the Originating and Terminating records. Originating—Identifies the trunk for inbound calls from an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”). Terminating—Identifies the trunk for inbound calls from premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).
Izlazni prtljažnik	Izlazno prtljažnik može biti predstavljen u zapisima porekla i prekidanja. Originating—Identifies the trunk for outbound calls routed through a trunk (not a route group) to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension). Terminating—Identifies the outbound trunk for calls to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).
Grupa usmeravanja	Ako postoji, ovo polje je prijavljeno samo u zapisima koji potiču. Route group identifies the route group used for outbound calls routed through a route group to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).
Smer	Whether the call is inbound or outbound. Moguće vrednosti su: PREKIDANJE – dolazni POREKLO – odlazni
Tip poziva	Tip poziva. Primeri: SIP_MEETING—Integrated Audio for Webex Calling. A call in or callback to a Webex Meeting using a Webex Calling app or device. SIP_NATIONAL—An outgoing domestic call within the user's region. SIP_INTERNATIONAL—An outgoing call made to another region from the user's home region. SIP_SHORTCODE—Shortcode feature/service call. Short numbers are premium or free, depending on region and service. SIP_INBOUND—Inbound or Incoming call This type covers all inbound calls from PSTN or another external trunk. SIP_EMERGENCY—Emergency calls. For example, dialing 911 in the U.S.. SIP_PREMIUM—Calls that use enhanced or extended Toll Premium Services, premium rate, or special rate number. Sometimes barred. SIP_ENTERPRISE—Inter or intra-location dialing within the same organization. SIP_TOLLFREE—Toll-free based arriving (incoming) calls. Freephone numbers. SIP_MOBILE—A mobile/cell call is when the user originated the call with their mobile number, or received the call when called on their mobile number. SIP_URI—Generic URI dialing Example: bob@company.com SIP_OPERATOR—Network operator services. Primer: To start any call that requires an operator's assistance. UNKNOWN—Unable to determine the call type. ZTN—Zero touch meeting Whenever the PSTN calls are routed using a dial plan pattern, this causes a miscategorization of the call type. In such cases, it’s not considered as a PSTN call. Primer: Using TEHO to route the call to the right country and then using the PSTN connection for the local cluster in that country.
Tip klijenta	Tip klijenta koji korisnik (kreiranje ovog zapisa) koristi za upućivanje ili prijem poziva. Primeri: SIP—Calls that are made to or from a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins through SIP. WXC_CLIENT - Webex Calling App WXC_THIRD_PARTY - Third-party device TEAMS_WXC_CLIENT - SIP client running in the Webex App client application TEAMS_CLIENT - mobile or desktop or web based clients TEAMS_DEVICE - Cloud registered room or board TEAMS_SHARE - Teams share-only device CLOUD_AWARE_SIP - Cloud aware SIP device sending diagnostics events WXC_DEVICE - MPP desk phone devices WXC_SIP_GW - Local Gateway
Verzija klijenta	Verzija klijenta koju korisnik (ovog CDR-a) koristi za pozivanje ili prijem.
Tip sub klijenta	If the call is TO or FROM a mobile phone using Webex Go, the `Client type` display as SIP, and the `Sub client type` display as `MOBILE_NETWORK`.
Tip OS-a	The operating system that the app is running on, if available.
Mac računar uređaja	MAC adresa uređaja, ako se zna.
Model	The device model type the user is using to make or receive the call. Primeri: 8865-3PCC—Cisco IP Phone 8865 IOS—Cisco's SIP Gateway Cisco-Board 70—Cisco Webex Board series 70 ATA192-XX—Cisco ATA 192 Analog Telephone Adapter DBS-210-3PC—Cisco IP DECT Base Station 210 Series, and so on.
Odgovoreno	Indicates whether the particular call leg is answered or not. Primeri: In a hunt group case, the agent who didn’t pick the call has Answered = FALSE. And the agent who picked the call has Answered = TRUE, UserType=HuntGroup. Calls answered by voicemail hasAnswered = TRUE, but User Type = VoicemailRetrieval
Međunarodna zemlja	Zemlja biranog broja. This field is only displayed for international calls.
Originalni razlog	Call redirection reason for the original called number. Primeri: Unconditional—Call Forward Always (CFA) service, Group night forwarding NoAnswer—The party wasn’t available to take the call. CF/busy or Voicemail/busy Deflection—Indication that a call is redirected. Possible causes are Blind transfer, Auto attendant transfer, Transfer out of a call center and so on. TimeOfDay—Automated redirection based on the time of the call. Call Forwarding Selective, Call Forwarding mode-based, or Group Night. UserBusy—DND enabled or the user willingly declined the call. CF/busy or Voicemail/busy. FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office. CallQueue—A call center call to an agent or a user (a member of the call queue). HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group). ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” part is the digits collected from the caller, identifying the target mailbox (Extension or DN). ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal. Unavailable—To a Voicemail (VM), when the user has no App or device. Unrecognized—Unable to determine the reason. Unknown—Call Forward by phone with no reason.
Srodni razlog	Indicates a trigger that led to a change in the call presence. The trigger could be for this particular call or redirected through a different call. Primeri: Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto-attendant transfer, Transfer out of a call center, user's App/device redirection and so on. ConsultativeTransfer—While on a call, the call is transferred to another user by announcing it first. This means that the person is asked if they're interested in taking the call and then transferred. CallForwardSelective—Call Forward as per the defined schedule. It’s based on factors like a specific time, specific callers or to a VM. It always takes precedence over Call Forwarding. CallForwardAlways—Calls are unconditionally forwarded to a defined phone number or to a VM. CallForwardNoAnswer—The party wasn’t available to take the call. CallForwardBusy—The user willingly declined the call, or the user's DND is active which redirected the call to a defined phone number or voice mail. CallForwardNotReachable—Hunt group redirection for an agent who is Not Reachable CallForwardModeBased—Calls are forwarded using the mode-based management feature option. CallRetrieve—The user triggered the call retrieve option to pick up a call that is parked. CallRecording—The User initiated the call recording service that triggered Start, Pause, Resume, or Stop recording options. DirectedCallPickup—Indicates that this user belonged to a call pickup group who answered the call or answered when another member of the call pickup group in a location is busy. Executive—The user is configured using the Executive/Executive assistant service who is allowed to handle calls on someone else's behalf. Also known as Boss-admin ExecutiveAssistantInitiateCall—The user configured as an Executive assistant who placed or initiated the call on someone else’s (Boss admin's) behalf. ExecutiveAssistantDivert—The user is configured as an Executive assistant who had call forwarding enabled to a defined phone number ExecutiveForward—The Executive (Boss-admin) had a call forward setting enabled to a defined number. This call is triggered when an ExecutiveAssistant didn’t pick a call. ExecutiveAssistantCallPush—The user configured as an Executive assistant who received a call and pushed that call out (using #63) to the Executive’s (Boss-admin's) number Remote Office—Indicates the call made to reach the remote location of the user. RoutePoint—Indicates an incoming and queued call to an agent. (For the incoming calls to the route point) SequentialRing—Indicates that this user is in the list of phone numbers, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. SimultaneousRingPersonal—Indicates that this user is in the list of multiple destinations that are to ring simultaneously when any calls are received on their phone number. (The first destination to be answered is connected). CCMonitoringBI—The indication that a Call Queue supervisor invoked silent monitoring. CallQueue—A call center call to an agent or a user (denotes a member of the call queue) HuntGroup—A hunt group-based call to an agent or a user (denotes a member of the hunt group). CallPickup—The user is part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension CallPark—An ongoing call is parked, assigned with a parked number (It's not the user’s phone number). CallParkRetrieve—Callpark retrieval attempt by the user, either for a different extension or against the user’s own extension FaxDeposit—Indicates that a Fax is deposited to the Fax service. PushNotificationRetrieval—Push notification feature usage indication. Means that a push notification is sent to wake up the client and get ready to receive a call. BargeIn—Indicates the user barged-in to someone else’s call. VoiceXMLScriptTermination—Route Point feature usage indication AnywhereLocation—Indicates call origination towards the single number reach (Office Anywhere) location. AnywherePortal—Indicates call origination towards the “user” identified by the single number reach (Office Anywhere) portal. Unrecognized—Unable to determine the reason
Razlog preusmeravanja	Call Redirection Reason for the redirecting number. Primeri: Unconditional—Call Forward Always (CFA) service NoAnswer—The party isn’t available to take the call. CF/busy or Voicemail/busy Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto attendant transfer, Transfer out of a Call center and so on. TimeOfDay—Automated redirection based on the time of the call. Call Forwarding Selective, Call Forwarding mode-based, or Group Night UserBusy—DND enabled or a user willingly declined the call. CF/busy or Voicemail/busy FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office CallQueue—A Call center call to an agent or a user (a member of the call queue) HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group). ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” parts are the digits collected from the caller, identifying the target mailbox (Extension or DN). ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal Unavailable—To a Voicemail, when the user has no App or device. Unrecognized—Unable to determine the reason Unknown—Call Forward by phone with no reason
Glavni broj lokacije	The main number for the user's site where the call is made or received.
Vremenska zona lokacije	Default setting—Displays the Site/Location's time zone offset value between a particular time zone and UTC in minutes. If the calling timezone is modified from Control Hub, then it displays the particular User/Service calling timezone offset value.
Tip korisnika	Tip korisnika (korisnika ili radnog prostora) koji je primio ili primio poziv. Primeri: AutomatedAttendantVideo—Automated Attendant Video IVR group service BroadworksAnywhere – Single number reach (Office anywhere) service. VoiceMailRetrieval—Voice Mail group service HuntGroup—A hunt group-based service GroupPaging—one-way call or group page made for target users User—The direct user who made or received the call. LocalGateway—A local gateway-based user who made or received the call. VoiceMailGroup—shared voicemail or inbound fax box for users CallCenterStandard—A call queue-based service VoiceXML—Call added back to the Route Point queue after script termination RoutePoint—Route Point call to an agent (for incoming call to the route point) Place—A workspace-based user who made or received the call. Anchor—Webex Calling user number made or received is integrated with Webex Contact Center. An "anchor" is created to facilitate the call routing flow for WxC <->WxCC. VirtuaLline—Call made or received by a virtual line user using the Multi-line option in Webex Calling
ID poziva	ID SIP poziva koji se koristi za identifikaciju poziva. ID poziva možete da delite sa Cisco TAC-om da biste im pomogli da utvrde poziv ako je potrebno.
Local SessionID	The Session ID comprises a Universally Unique Identifier (UUID) for each user-agent participating in a call. It can be used for end-to-end tracking of a SIP session in IP-based multimedia communication systems in compliance with RFC 7206 and draft-ietf-insipid-session-id-15. Each call consists of four UUIDs known as Local Session ID, Remote Session ID, Final Local Session ID, and Final Remote Session ID. The Remote SessionID is generated from the Terminating user agent. The existing Local and Remote Session ID fields provide the initial session ID values of the call. These session IDs act as a global call identifier and helps with tracking even when midcall transfer or other feature interaction occurs that involves Webex Calling and Remote call control, such as Unified CM using a Local Gateway.
Remote SessionID
Korisnički UUID	Jedinstveni identifikator za korisnika povezanog sa pozivom. Ovo je jedinstveni identifikator u svim Cisco proizvodima.
Org UUID	A unique identifier for the organization that called. Ovo je jedinstveni identifikator širom Cisco-a.
ID izveštaja	Jedinstveni ID za ovaj zapis. Ovo se može koristiti prilikom obrade zapisa za pomoć u deduplikaciji.
ID odeljenja	Jedinstveni identifikator za ime korisničkog odeljenja.
UUID lokacije	Jedinstveni identifikator lokacije povezane sa pozivom. Jedinstven je po Cisco proizvodima.
Oslobađanje zabave	Označava koja strana je prva objavila poziv. Moguće vrednosti su: Lokalno – Koristi se kada lokalni korisnik prvi objavi poziv. Daljinski – koristi se kada krajnje strana prva objavi poziv. Nepoznato – Koristi se kada poziv ima delimične informacije ili nije u mogućnosti da prikupi dovoljno informacija o stranci koja je objavila poziv. To može biti zbog situacija kao što je zaključavanje sile ili zbog otkazivanja revizije sesije.
Redirecting number	When the call is redirected one or more times, this field reports the last redirecting number. Pomaže da se identifikuje ko je poslednji preusmerio poziv. Primenjuje se samo na scenarije poziva kao što su prenos, pozivi prosleđeni pozivi, istovremena zvona i slično.
ID poziva povezanog sa prenosom	Transfer-related call ID is used as a call identifier of the other call leg that's involved in the transfer. Ovaj ID možete da delite sa Cisco TAC-om da biste im pomogli da utvrde strane koje su uključene u prenos poziva.
Biraj broj	Cifre na tastaturi koje je korisnik birao pre prevođenja. Kao rezultat toga, ovo polje prijavljuje više mogućnosti biranja poziva, kao što su: Feature access codes (FACs) are used for invoking features, such as Last Number Redial or a Call Return. An extension that got dialed and a misdialed keypad digit from a device or app. When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, and the digits dialed thereafter. Kada prevođenja nemaju efekta, polje biranih cifara sadrži iste podatke kao i pozvano polje broja. This field is only used for originating (outgoing) Calls and isn’t available for terminating (incoming) Calls.
Šifra autorizacije	The administrator creates the authorization code for a location or site for users to use. It's collected by the Account/Authorization Codes or Enhanced Outgoing Calling Plan services.
Call transfer time	Indicates the time at which the call transfer service is invoked during the call. The invocation time is shown using the UTC/GMT time zone.
Korisnički broj	Represents the E.164 number of the user generating a CDR. If there is no number assigned to the user, their extension number displays.
ID lokalnog poziva	A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with: Remote call ID—To identify the remote CDR of a call leg. Transfer related call ID—To identify the call transferred leg.
ID daljinskog poziva	A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with `Local call ID` to identity the local CDR of a call leg.
ID mrežnog poziva	A unique identifier that shows if other CDRs are in the same call leg. Two CDRs belong in the same call leg if they have the same `Network call ID`.
Povezani ID poziva	Call identifier of a different call that is created by this call because of a service activation. The value is the same as the `Local call ID` field of the related call. You can use this field to correlate multiple call legs connected through other services.
Ishod poziva	Identifies whether the call is set up or disconnected normally. Moguće vrednosti su: Success—Call is routed and disconnected successfully. Includes `Normal`, `UserBusy`, and `NoAnswer` scenarios. Failure—Call failed with an internal or external error. Refusal—Call is rejected because of call block or timeout. You can find more information in the Call outcome reason field.
Razlog za ishod poziva	Additional information about the Call outcome is returned. Possible reasons are: Uspelo je Normal—Call is completed successfully. UserBusy—Call is a success, but the user is busy. NoAnswer—Call is a success, but the user didn't answer. Refusal CallRejected—Call attempt rejected at the recipient's end. UnassignedNumber—The dialed number isn't assigned to any user or service. SIP408—Request timed out because couldn’t find the user in time. InternalRequestTimeout—Request timed out as the service couldn’t fulfill the request due to an unexpected condition. Q850102ServerTimeout—Recovery on timer expiry/server timed out NoUserResponse—No response from any end-user device/client NoAnswerFromUser—No answer from the user. SIP480—Callee or called party is currently unavailable. SIP487—Request is terminated by bye or cancel. TemporarilyUnavailable—User is temporarily unavailable. AdminCallBlock—Call attempt is rejected due to the organization's call block list. UserCallBlock—The call to user is rejected because the number is on the user's block list. Unreachable—Unable to route the call to the desired destination. LocalGatewayLoop—Loop detected between the local gateway and Webex Calling. UserAbsent—User is temporarily unreachable or unavailable. Neuspeh DestinationOutOfOrder—Service request failed as the destination can’t be reached or the interface to the destination isn’t functioning correctly. SIP501—Invalid method and can’t identify the request method. SIP503—Service is temporarily unavailable so can’t process the request. ProtocolError—Unknown or unimplemented release code. SIP606—Some aspect of the session description wasn't acceptable. NoRouteToDestination—No route available to the destination Internal—Failed because of internal Webex Calling reasons. MaxConcurrentTerminatingAlertingRequestsExceeded—The number of simultaneous unanswered calls to a local gateway, for the same calling and called number, exceeded the limit.
Final Local Session ID	Each call consists of four UUIDs known as Local Session ID, Remote Session ID, Final Local Session ID, and Final Remote Session ID. The Local SessionID is generated from the Originating user agent. The Remote SessionID is generated from the Terminating user agent. The Final Local Session ID is the value of the Local SessionID at the end of the call. The Final Remote Session ID is the Remote Session ID at the end of the call. The existing Local and Remote Session ID fields provide the initial session ID values, whereas the Final Local and Remote Session IDs bring a more complete picture of the call. These session IDs act as a global call identifier and helps with tracking even when midcall transfer or other feature interaction occurs that involves Webex Calling and Remote call control, such as Unified CM using a Local Gateway.
Final Remote Session ID
Answer indicator	When a call is answered, this indicator identifies if the call is answered at a post-redirected location (such as voicemail or a call forward destination) rather than at the called service or user's phone number. Moguće vrednosti su: Da Ne Yes-PostRedirection
Ring duration	The length of ringing before the call is answered or timed out, in seconds.
Release time	Indicates the time when the call is released by the system in UTC time. This time does not always mean the call is released as sometimes refers to time when either one caller hangs up (for example, Emergency/911 calls) Omit this field for long duration calls and use the Report time.
Report time	It is same as the Release time usually and is generated only when the call ends. In error conditions, you observe the following changes: If the release time is not present, the report time can be answer time. If the release time and answer time are not present, the report time can be start time.
PSTN Legal Entity	Displays the regulated business entity registered for providing PSTN service in that particular country. The field is exclusively for Cisco Calling Plans. The regulated entity name in region and across regions can be different.
PSTN Vendor Org ID	Displays the Cisco Calling plan's org UUID. It’s unique across different regions
PSTN vendor name	Displays the vendor’s name from whom the PSTN service is purchased for the respective country.
PSTN Provider ID	Represents an immutable Cisco defined UUID attribute for a PSTN provider, which uniquely identifies the entity that has provided PSTN in that country.
Caller ID number	Displays the calling party's presentation number. It follows the applicable E.164 normalization and can appear in either E.164 or non-E.164 format. The number can be a direct line/extension, location number, custom option from an organization. The Caller ID number may be a SIP URI instead of a phone number, an extension or a location routing prefix combined with an extension for location or organization-specific calls, a non-E.164 phone number, or an E.164 phone number displayed in the national format based on the orgnizations calling phone number format settings, a number selected by the user, and so on. For redirected calls, this number represents the caller ID number provided to the redirected party.
External caller ID number	It's only set when the Control Hub External caller ID phone number setting is either location number or any other number from an organization . Also, it is not set when the Direct line/Ext options has been selected. Only included in originating CDRs (not present in terminating CDRs). Not set for calls that are redirected
Device owner UUID	When calls are made using multi-line or shared line options, it represents the unique identifier of the device owner (that is, accountable for). This field holds the value of the UUID contained in the Cisco Common Identity associated with a user. Primer: If Alice has a device assigned, where multiline is configured or Bob and makes/receives a call from Bob's line, then Bob's CDR for the call will have Alice UUID as the device owner. Only set when the device owner is different than the owner of the device who made/received the call.
Call Recording Platform Name	Call recording platform name and the recording platform can be "DubberRecorder", "Webex" or "Unknown" if the call recording Platform Name could not be fetched. Other supported vendors include Eleveo, ASCTech, MiaRec, and Imagicle.
Call Recording Result	The status of the recorded media can be successful neuspešno successful but not kept
Call Recording Trigger	This field indicates the user's recording mode for this call. The values for this field are: always always-pause-resume on-demand on-demand-user-start
Redirecting party UUID	Whenever call is redirected one or more times, this field indicates the unique identifier of the last redirecting party user or service (that is, accountable for) this CDR. This field holds the value of the UUID contained in the Cisco Common Identity associated with a user or service.
Public Calling IP Address	Indicates the public IP address of the device or application making a call in India locations. This field values are captured for all number types for India locations.
Public Called IP Address	Indicates the public IP address of the terminating device or application in India locations. This field values are captured for all number types for India locations.

Final local and remote session ID example:

Call transfer with consultation:

Alis zove Boba.
Bob se odazove pozivu.
Bob then does a consult transfer to Carol.
Alice and Carol talk.

The following table shows how the local and final session IDs for Alice, Bob, and Carol differ (in bold) when a call transfer happens.

Detailed call history record (CDR)	Local SessionID	Remote SessionID	Final localsessionID	Final remote sessionID
Alice Originating	X	Y	X	W
Bob Terminating	Y	X	W	X
Bob Originating	Z	W	X	W
Carol Terminating	W	Z	W	X

Answer indicator with multiple redirections example:

Alis zove Boba.
Bob enabled a Call Forward Always option to Carol’s number.
Carol enabled a Call Forward Busy option to Dave’s number.
Dave finally attends the call.
Alice and Dave talk.

The following table shows what the record looks like for the given example:

Detailed call records example for Yes-Postredirection field.

The original called party here is Bob. But, as the call is answered elsewhere as both Bob and Carol had redirections, their Terminating detailed call history records have Answer Indicator = Yes-Postredirection.

Point-to-Point call:

Alis zove Boba.
Bob se odazove pozivu.
Obe strane završavaju poziv.

Webex Calling generates two CDR data. The following table explains the CDR field names and data representations (CDR1, CDR2)

CDR field names	Alice ↔ Bob call leg
	CDR1	CDR2
Smer	`ORIGINATING`	`TERMINATING`
Odgovoreno	`TRUE`	`TRUE`
Pozivni broj	+12814659802	+442030577002
Pozvani broj	+12814659802	+442030577002
Birane cifre	77002	N.P.
Korisnik	Alisa	Bob
ID linije za pozivanje	N.P.	Alisa
Pozvani ID linije	Bob	N.P.
Called ID	SSE064225663310323-826219063@10.71.100.219	BW064226180310323-1351546003@10.21.1.45
Vrsta korisnika	Korisnik	Korisnik
ID korelacije	9d52512d-0e59-4cb6-9de6-bda7d5b1185e	9d52512d-0e59-4cb6-9de6-bda7d5b1185e
Local SessionID	b6230eee00105000a000e069ba481bcd	d0bcbad800105000a000e069ba481ba6
Remote SessionID	d0bcbad800105000a000e069ba481ba6	b6230eee00105000a000e069ba481bcd

Alice’s Originating record (CDR1) would be User = Alice, Called line ID = Bob.
Bob’s Terminating record (CDR2) would be User = Bob, Calling line ID = Alice.
Correlation ID remains the same for both Alice and Bob.
Alice’s Local Session ID = Bob’s Remote Session ID AND
Bob’s Local Session ID = Alice’s Remote Session ID.

Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field. Webex Calling generates Terminating CDR with Bob's UUID in the Local Session ID field and Alice's UUID in the Remote Session ID field.

PSTN call to a Webex Calling user:

Alis zove Boba. (Alice is the PSTN caller and Bob is a Webex Calling user).
Bob se odazove pozivu.
Obe strane završavaju poziv.

Webex Calling generates only one CDR record for Bob (CDR1=Terminating).

Alice = PSTN Caller (Originating) don’t have any CDR entries.

CDR field names	No CDRs created for Alice PSTN caller	CDR 1 for Bob Webex Calling registered user
Smer	-	`TERMINATING`
Odgovoreno	-	`TRUE`
Pozivni broj	-	+91638076xxxx
Pozvani broj	-	+1346298xxxx
Birane cifre	-	N.P.
Korisnik	-	N.P.
ID linije za pozivanje	-	N.P.
Pozvani ID linije	-	N.P.
Called ID	-	BW101135692160523343591672@10.155.7.148
Vrsta korisnika	-	Korisnik
Srodni razlog	-	N.P.
Razlog preusmeravanja	-	N.P.
Redirecting number	-	N.P.
ID korelacije	-	e156cd56-f3c9-4455-bea6-174ac975cfec
Local SessionID	-	0816529e00105000a0000242be17dcaa
Remote SessionID	-	N.P.

Blind Transfer Call:

Slepi ili nenadzirani prenos vam omogućava da prenesete pozive na alternativno proširenje ili broj telefona bez čekanja na odgovor ili potvrde dostupnosti prijemne strane.

Alis zove Boba.
Bob blind transfers the call to Carol. Alice goes on hold.
Carol answers the call.
Bob se ispraznio.
Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The table below explains the CDR field names and data representations (CDR1 to CDR4)

CDR field names	Alice ↔ Bob call leg		Alice ↔ Carol call leg (post blind transfer)
	CDR1	CDR2	CDR3	CDR4
Smer	`ORIGINATING`	`TERMINATING`	`ORIGINATING`	`TERMINATING`
Odgovoreno	`TRUE`	`TRUE`	`TRUE`	`TRUE`
Pozivni broj	+12814659802	+12814659802	+12814659802	+12814659802
Pozvani broj	+442030577002	+442030577002	+35391111632	+35391111632
Birane cifre	77002	N.P.	11632	N.P.
Korisnik	Alisa	Bob	Bob	Carol
ID linije za pozivanje	N.P.	Alisa	N.P.	Alisa
Pozvani ID linije	Bob	N.P.	Carol	N.P.
ID poziva	SSE06265895710052371 1826737@10.21.0.147	BW062659522100523 2103886723@10.21.1.45	BW06265952210052 32103886723@10.21.1.45	BW062855359100523- 1346020832@10.21.1.45
Vrsta korisnika	Korisnik	Korisnik	Korisnik	Korisnik
Srodni razlog	N.P.	Skretanje	Skretanje	N.P.
Razlog preusmeravanja	N.P.	N.P.	Skretanje	Skretanje
Redirecting number	N.P.	N.P.	+442030577002	+442030577002
ID poziva povezanog sa prenosom	N.P.	417887153:0A	417887153:0	N.P.
ID korelacije	3631b2a8-a7ba- 414b-8737-46dd30289cd6	3631b2a8-a7ba-414b- 8737-46dd30289cd6	3631b2a8-a7ba-414b- 8737-46dd30289cd6	3631b2a8-a7ba-414b -8737-46dd30289cd6
Local SessionID	fb8ed91e00105000a 000e069ba481bcd	2247175900105000a 000e069ba481ba6	fb8ed91e00105000a 000e069ba481bcd	e54d9c6300105000a 000c4c603f1c9e8
Remote SessionID	2247175900105000a0 00e069ba481ba6	fb8ed91e00105000a 000e069ba481bcd	e54d9c6300105000a 000c4c603f1c9e8	fb8ed91e00105000a 000e069ba481bcd

Redirecting number = Bob’s number who did the blind transfer (CDR3, CDR4).
Related reason = Deflection on CDR2. CDR3 indicates that it’s a blind transfer.
The transfer related Call ID provides the call identifier of the other call involved in the transfer, populated only on CDR2 and CDR3.
Correlation ID remains the same for all four CDR call legs (CDR1 through CDR4).
Call ID for CDR2 and CDR3 is unique.
For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
Post blind transfer, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol’s call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call Park and Retrieval:

Alice called Bob and talked.
Bob parks the call to Carol’s extension and hangs up.
Carol Unparks the call using the Unpark option or by dialing the FAC *88 <extension where the call got parked> and retrieves the call.
Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The following table explains the CDR field names and data representations (CDR1 to CDR4)

CDR field names	Alice ↔ Bob call leg		Bob parking the call	Carol unpark / retrieving parked call
	CDR1	CDR2	CDR3	CDR4
Smer	`ORIGINATING`	`TERMINATING`	`ORIGINATING`	`ORIGINATING`
Odgovoreno	`TRUE`	`TRUE`	`FALSE`	`TRUE`
Pozivni broj	+12814659802	+12814659802	+442030577002	+35391111632
Pozvani broj	+442030577002	+442030577002	*6811632	*8811632
Birani broj	7702	N.P.	*6811632	*8811632
Korisnik	Alisa	Bob	Bob	Carol
ID linije za pozivanje	N.P.	Alisa	N.P.	N.P.
Pozvani ID linije	Bob	N.P.	N.P.	N.P.
ID poziva	SSE114440280110523-750048880@10.21.0.147	BW114441007110523-418027819@10.21.1.45	SSE114910189110523-234181851@10.23.0.4	SSE114942533110523-1051117950@10.23.0.4
Vrsta korisnika	Korisnik	Korisnik	Korisnik	Korisnik
Srodni razlog	N.P.	N.P.	`CallPark`	`CallParkRetrieve`
Razlog preusmeravanja	N.P.	N.P.	N.P.	N.P.
Redirecting number	N.P.	N.P.	N.P.	N.P.
ID poziva povezanog sa prenosom	N.P.	N.P.	N.P.	N.P.
ID korelacije	6a7156c8-fe9a-41bf- 8790-73cdf58c5f95	6a7156c8-fe9a-41bf- 8790-73cdf58c5f95	a6ccd315-99ad-42f7- 88d7-01a7f4a40699	1a4be593-5329-47ce- 9972-367a7c5452fd
Local Seccion ID	6313d03900105000a 000e069ba481bcd	b7f18c4a00105000 a000e069ba481ba6	b7f18c4a00105000 a000e069ba481ba6	323ebde800105000 a000c4c603f1c9e8
Remote Session ID	b7f18c4a00105000a 000e069ba481ba6	6313d03900105000a 000e069ba481bcd	N.P.	6313d03900105000a 000e069ba481bcd

Related reason = CallPark on CDR3 indicates that Bob did a CallPark.
Related reason = CallParkRetrieve on CDR4 indicates that Carol did the Unpark or CallParkretrieval.
Answered indicator = FALSE for CDR3 parked leg. Answered indicator = TRUE for rest of the call legs.
The correlation ID remains the same for Alice ↔ Bob. Bob parking the call and Carol unparking would have a different correlation ID.
For Alice ↔ Bob. Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
When Bob parks the call to Carol’s extension, only an ORIGINATING CDR3 is created that retains Bob’s Local Session ID, Remote Session ID = NA.
By the time Carol Unparks the call, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol's call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call with multiple redirection flows:

Alis zove Boba. Bob has Call forward Busy enabled to Carol.
Carol has Call forward always enabled to Dave.
Dave picked up the call, Alice and Dave talked and either party ends the call.

Webex Calling generates six CDR records. The following table explains the CDR field names and data representations (CDR1 to CDR6).

Call with multiple redirection flows table in Calling Detailed Call History report.

The calling number always conveys the actual calling party, and it’s not modified by any redirections.
CDR3, CDR4 (CallForwardBusy), Redirecting number = Bob’s number. Related reason=CallForwardBusy and Redirect reason=UserBusy.
CDR5, CDR6 (CallForwardAlways), Redirecting number = Carol’s number. Related reason=CallForwardAlways and Redirect reason=Unconditional.
For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
For Bob ↔ Carol’s (CallForwardBusy) and Carol ↔ Dave’s (CallForwardAlways), Local Session ID and Remote Session ID from Alice’s call leg are retained and propagated.
For the final call leg from Alice ↔ Dave, Alice’s Local Session ID = Daves’s Remote Session ID. Dave’s Local Session ID = Alice’s Remote Session ID.

Call Timeline

Alis treba oko 20 sekundi da pozove Boba.
Bob places Alice on Hold and blind transfers the call to Charlie which takes about three seconds before Charlie answers the transferred call.
Bob se isprazni i Alis zavrљi poziv sa Иarli, љto traje oko 23 sekunde.

Na osnovu prethodnog slučaja, ukupna dužina poziva je oko 46 sekundi.

For reference, the spreadsheet captures the Blind Transfer Call Details:

Primer unakrsne tabele sa detaljima poziva slepog prenosa

Neki zapisi izveštavaju o posebnoj funkcionalnosti. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification is sent to wake up the client and get ready to receive a call.

Customer Assist reports

Statistika reda čekanja

This report provides details of call queues that are set up in your organization. You can use this report to see the number of incoming calls that are in call queues and the status of these calls.

Column name	Opis
Red za čekanje poziva	Name of the call queue.
Lokacija	Location assigned to the call queue.
Phone NO.	A phone number assigned to the call queue.
Lokal	Extension number assigned to the call queue.
Total Hold Time	Total time that calls are placed on hold by agents.
Avg Hold Time	Average time that calls are placed on hold by agents.
Total Talk Time	Total time that agents are actively talking on calls.
Avg Talk Time	Average time that agents are actively talking on calls.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanja	Average time that agents spent handling calls.
Total Wait Time	Total time that callers spent waiting for the next available agent to answer the call.
Pros. vreme čekanja	Average time that callers spent waiting for the next available agent to answer the call.
Pozivi na koje je odgovoreno	Number of calls answered by agents.
% Answered Calls	Procenat poziva na koje odgovaraju agenti.
Abandoned Calls	Number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Time	Average time where callers hung up or left a message before an agent became available.
Total Abandoned Time	Time where callers hung up or left a message before an agent became available.
Ukupni pozivi	Total number of incoming calls.
Calls Overflowed	Number of calls that overflowed because the queue limit is met.
Calls Timed Out	Number of calls that timed out because the wait time exceeded the maximum limit.
Calls Transferred	Number of calls that are transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Queue agent stats

This report provides details of all agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Column name	Opis
Agent Name/Workspace Name	Name of the agent or workspace.
Red za čekanje poziva	Name of the call queue.
Lokacija	Location assigned to the call queue.
Total Answered Calls	Number of calls that are presented to the agent and answered by them.
Odbijeni pozivi	Number of calls that are presented to the agent but went unanswered.
Total Presented Calls	Number of inbound calls to the agent that are distributed by the call queue.
Total Talk Time	Total time that an agent spent actively talking on calls.
Avg Talk Time	Average time that an agent spent actively talking on calls.
Total Hold Time	Total time that an agent put calls on hold.
Avg Hold Time	Average time that an agent put calls on hold.
Total Handle Time	Total time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanja	Average time that an agent spent handling calls.

Wrap-up Reason

This report provides details on how agents are wrapping up calls in your organization. You can use this report to take any actions based on those details, such as refining wrap-up reasons or assessing whether agents deliver quality customer assistance.

Column name	Opis
Datum	Date of the call.
Ime agenta	Name of the agent.
Lokacija	Physical location assigned to the agent.
Contact Start Timestamp	Timestamp of when the agent started talking to the customer on the call.
Contact End Timestamp	Timestamp of when the agent ended talking to the customer on the call.
Contact Duration	Number of inbound calls to the agent that are distributed by the call queue.
Wrap-Up Reason	Name of the wrap-up reason that the agent selects for the wrap-up state.
Wrap-Up Duration	Amount of time that the agent was engaged in the wrap-up activity state.
Wrap-Up Activity Start Timestamp	Timestamp of when the wrap-up activity started.
Wrap-Up Activity End Timestamp	Timestamp of when the wrap-up activity ended.

Devices reports

Sobe i radni stolovi detalji

Use this report to see details of every device in your organization and its uses. The Total Hours Used column, shows the total usage of the device over the selected date range. Such information helps you to find under-utilized devices. You can also find out which devices have been offline by checking the Last Seen Date column.

The information in this report is the same as what you can find in the Analytics dashboard.

Ime kolone	Opis
ID uređaja	Jedinstveni identifikator interni za administratore.
Tip uređaja	Model uređaja.
Dodeljeno	A name of the place or user this device is assigned to. If this field is blank, then the device is deleted from your organization.
Oznake	Prikazuje oznake dodeljene uređaju na stranici "Uređaji kontrolnog čvorišta".
IP adresa	Last known IP address of when the device is online.
Mac adresa	Adresa kontrole pristupa medijima uređaja.
Poslednji poznati status	Status uređaja na mreži iz poslednja 24 časa.
Ukupno korišćenih časova	Ukupna upotreba preko izabranog opsega datuma
Pozivi	The number of hours the device is used for a call over the selected date range.
Lokalni ožičeni ekran	The number of hours the device is used for a wired local display over the selected date range.
Bežična mreža lokalnog ekrana	The number of hours the device is used for a wireless local display over the selected date range.
Rad na beloj tabli	The number of hours the device is used for whiteboarding over the selected date range.
Digitalni natpisi	The number of hours the device is used for digital signage over the selected date range.
USB pasoš	The number of hours the device is used for USB passthrough over the selected date range.
First Seen	Shows when the device is added to the Control Hub for the first time.
Poslednja aktivnost	Shows when the device is last online.
Delete Date	Shows when the device is deleted from Webex.

ViMT izveštaj o licenci

This report shows you the license usage for unique active Cisco devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Svaki odabrani datum ima svoj skup podataka. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you the data for each date of the report.

Ime kolone	Opis
Webex Org ID	Jedinstveni ID organizacije "Kontrolno čvorište" kojoj izveštaj pripada.
Datum	Datum kalendara za zapisane podatke. There’s one record per day.
Uređaj 24 sata	Prebrojavanje jedinstvenih uređaja koji su koristili VIMT u poslednja 24 časa datuma.
Uređaj traje 30 dana	Broj jedinstvenih uređaja koji su koristili VIMT u poslednjih 30 dana datuma.
Jedinstveni uređaji kotrljaju prosek od 90 dana	Prosečan broj jedinstvenih uređaja koji su koristili VIMT u poslednjih 90 dana datuma.

VIMT izveštaj o korišćenju

This report provides details about calls where Cisco devices and third-party SIP devices are used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.

Ime kolone	Opis
ID konferencije timova	Jedinstveni ID sastanka microsoft teamsa.
Ime uređaja	Ime uređaja koji se koristi za pridruživanje sastanku Microsoft Teamsa.
URL adresa uređaja	The URL associated with the device.
Vreme pridruživanja uređaju	Vreme (u UTC+0) kada se uređaj pridružio sastanku Microsoft Teams pomoću VIMT-a.
Vreme prekidanja veze sa uređajem	Vreme kada je uređaj prekinuo vezu sa sastankom microsoft teamsa.
URI STIP uređaja	Adresa Protokola pokretanja sesije (SIP) povezana sa uređajem.
ID zakupaca timova	Jedinstveni ID korisnika u Microsoft Teams klijentu.
Poziv za pridruživanje uređaju datuma	The date that the device is used to join the Microsoft Teams meeting using VIMT.

Device power consumption report

This report provides details of the energy consumption of Cisco devices and phones. You can use this report to see which devices are using up a lot of energy, and with that information, change modes accordingly to save on energy costs.

This report includes data for the following measurable devices and phones:

Desk Portfolio (excluding DX 70)
Board Portfolio (excluding Spark Board 55 and 70)
Room Kit and Room Kit Mini
Room Bar and Room Bar Pro
Quad Cam
Codec Plus, Codec Pro, Codec EQ
Room55S
Desk Phone 9800

Column name	Opis
Naziv uređaja	Name of the device.
Tip uređaja	Model uređaja.
Lokacija	Location assigned to the device.
Hours in Call mode	Number of hours (in two decimal points) the device spent in Call mode.
Power consumption in Call mode	How much energy the device consumed in watts while in Call mode.
Hours in Idle mode	Number of hours (in two decimal points) the device spent in Idle mode.
Power consumption in Idle mode	How much energy the device consumed in watts while in Idle mode.
Hours in Halfwake mode	Number of hours (in two decimal points) the device spent in Halfwake mode. This data doesn't apply to Desk phones.
Power consumption in Halfwake mode	How much energy the device consumed in watts while in Halfwake mode This data doesn't apply to Desk phones. .
Hours in Display Off mode	Number of hours (in two decimal points) the device spent in Display Off mode.
Power consumption in Display Off mode	How much energy the device consumed in watts while in Display Off mode.
Hours in Networked Standby mode	Number of hours (in two decimal points) the device spent in Networked Standby mode. This data doesn't apply to Desk phones.
Power consumption in Networked Standby mode	How much energy the device consumed in watts while in Networked Standby mode. This data doesn't apply to Desk phones.
Total power consumption	How much energy the device consumed in kilowatts while in all of the modes combined.
Hours in Deep Sleep mode	Number of hours (in two decimal points) the phone spent in Deep Sleep mode. This data only applies to Desk phones.
Power consumption in Deep Sleep mode	How much energy the phone consumed in watts while in Deep Sleep mode. This data only applies to Desk phones.

Desk phones detail

This report provides details of Cisco Phones used in your organization. You can use this report to view usage data and adoption rates of desk phones.

This report only provides details for the Cisco Desk Phone 8875 and 9800 series.

Column name	Opis
ID uređaja	Unique identifier of the desk phone.
Tip uređaja	Model uređaja.
Dodeljeno	Name of the user or workspace that this desk phone is assigned to.
Oznake	Shows tags assigned to the desk phone on the Control Hub Devices page.
IP adresa	Last known IP address of the desk phone.
Mac adresa	Media Access Control address of the desk phone.
Serijski broj	Serial number of the desk phone.
Verzija softvera	Last known software version of the desk phone.
Poslednji poznati status	Last known status of the desk phone.
First Seen	Shows when the desk phone was added to Control Hub for the first time.
Poslednja aktivnost	Shows when the desk phone was last online.
Delete Date	Shows when the desk phone was deleted from Control Hub.
Pozivi	Number of calls made on the desk phone over the selected date range.
Sastanci	Number of meetings joined on the desk phone over the selected date range.
Calls minutes	Number of minutes that the desk phone was used for calls over the selected date range.
Meetings minutes	Number of minutes that the desk phone was used for meetings over the selected date range.
Action button	Number of times that the action button was used on the desk phone over the selected date range. This data only applies to Cisco Desk Phone 9800 Series.
Vruć sto	Number of times that the desk phone was used for hot desking over the selected date range.
Favorite button	Number of times that the favorite button was used on the desk phone over the selected date range. This data only applies to Cisco Desk Phone 9800 Series.
Kontakti	Number of times that the user accessed contacts on the desk phone over the selected date range.
Zapisi poziva	Number of times that the user accessed call logs on the desk phone over the selected date range.

Workspaces reports

Workspace usage

This report provides details on how workspaces are used in your oganization. You can use this report to see which workspaces are popular with your users.

Column name	Opis
Workspace id	Unique identifier of the workspace.
Workspace name	Name of the workspace.
Lokacija	Location assigned to the workspace.
Tip	Type assigned to the workspace.
Kapacitet	Maximum number of people the workspace is for.
Sadržaj	Devices assigned to the workspace.
Scheduling service	Scheduling service assigned to the workspace. Moguće vrednosti su: Nijedno Google Microsoft
E-adresa	Email address assigned to the workspace.
Usluga pozivanja	Calling service assigned to the workspace. Moguće vrednosti su: Besplatno Broadworks Webex Hibridno Nijedno Prostorije thirdPartySip
Sastanci organizovani na uređaju	If the devices assigned to the workspace was used to host meetings within the selected date range.
Hot desk	If the workspace was used as a hot desk within the selected date range.
Occupancy hours	Number of hours the workspace was used by people.
Number of Ghosted meetings	Number of meetings where the workspace was scheduled for a meeting, but wasn't occupied.
Total booked meetings	Number of meetings that the workspace have been scheduled for use.

Izveštaji o organizaciji na brodu i licenci

Onboarding User Activation and License Details

This report provides details about method of onboarding users in your organization and how licenses are assigned to them.

Ime kolone	Opis
Ime	Ime i prezime dodatog korisnika.
E-adresa	E-adresa korisnika.
Ime administratora	Ime i prezime administratora koji je dodao korisnika, ako je primenljivo.
E-pošta administratora	E-adresa administratora koji je dodao korisnika, ako je primenljiva.
Poziv poslato (GMT)	The date and time that an invitation is sent to the user, if applicable.
Metod na brodu	The method used to add the user to the Control Hub. Moguće vrednosti su: API—User is added with an API. Manual—User is manually added in the Control Hub. CSV—User is added with a CSV file. Dirsync—User is added with Cisco Directory Connector. User Claim—User is added with the claim process. Invite from Webex App—User is added from the Webex App. Self_signup—User is added with the self sign-up process. BWKS_prov_API—User is added with the Webex for Broadworks provisioning API. People_API—User is added with the Webex People API. Site_conversion—User is added with the Site admin to the Control Hub update process. Org_license_template—User is added with the organization license template. Group_license_template—User is added with the organization group license template. External_admin_invite—User is added by an external admin in the organization. Other—User is added with other methods not described.
Metod dodele licence	Metod koji se koristi za dodeljivanje korisniku licence. Metode su: Ručno – Administrator je korisniku ručno dodelio licencu. Automatski – Predložak licence je korisniku automatski dodelio licencu.
Licence	Imena licenci dodeljenih korisniku.
Status dodele licence	If the licenses are assigned to the user successfully or unsuccessfully.
Status aktivacije	Status aktivacije korisnika je prikazan kao aktiviran ako se korisnik prvi put ujavi u Webex aplikaciju. Korisnici koji se nisu prijavili u Webex aplikaciju prikazuju se kao neobrađeni .
Datum aktivacije	Datum kada se status korisnika promenio u Aktivno .
ID korisnika	Jedinstveni ID korisnika.
ID administratora	Jedinstveni ID administratora koji je dodao korisnika.

Izveštaj o ugovoru o preduzeću

This report provides details about how many licenses are being used in a subscription. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu koja ispunjava uslove unapred.

Ime kolone	Opis
Tačka	Period u kojem se pretplata nalazi. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.
Datum	Kalendarski datum u okviru perioda.
ID pretplate	Jedinstveni ID pretplate.
Proizvod	Ime proizvoda za prijavljene licence.
Obezbeđena količina licence	Ukupan broj licenci obezbeđenih za pretplatu i proizvod.
Dodeljena količina licence	Broj dodeljenih licenci korisnicima na prijavljeni datum.
Količina potrošnje	Ovaj broj odražava poravnatu vrednost koja se koristi za identitet "True Forward". IT administratori mogu da prate ovu vrednost tokom perioda ugovora, mnogo pre perioda u kojem pretplata dospeva za potencijalnu promenu.

Customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Custom templates appear in their own section, and are tagged so that you can easily identify them.

Some templates can't be customized, and some columns are required for certain templates. You can choose which columns are required while customizing a template. The following image shows an example.

Static column fields example for custom reports in Control Hub.

Each administrator can create up to 50 custom templates, and view only the custom templates that they created.

An external administrator, such as a partner administrator who manages a customer's organization in the Control Hub, cannot create new custom templates.

Kreiranje prilagođenog predloška

You can create up to 50 custom templates and view only your custom templates. Drugi administratori mogu da kreiraju sopstveni skup do 50 prilagođenih predložaka.

Prilagođeni predlošci se ne mogu uređivati nakon njihovog kreiranja.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click New custom template. Pojaviće se prozor celog ekrana. Da biste izašli iz ovog prozora, možete kliknuti na dugme " Otkaži" ili završiti kreiranje prilagođenog predloška.
3	U odeljku "Predložak" izaberite predložak koji želite da prilagodite, unesite ime prilagođenog predloška i dodajte opis.
4	In the Data section, select options: Filter data—Select the filters for which you want to show data. For example, if you select IS_SHARING = YES as a filter in the Meetings Details report, the report only shows data for the meetings where someone shared their screen. If you select Location = Toronto in the Call Queue Stats report, the report only shows data for the call queues based in Toronto. Customize columns—Select the columns you want to reorder in the customized template. Neki predlošci imaju kolone koje nije moguće ukloniti.
5	Kliknite na dugme Sačuvaj predložak.

Brisanje prilagođenog predloška

When you delete a custom template, any automatic schedules for that template are also deleted. Previously generated report from that custom template is kept.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click the More button next to the custom template that you want to delete.
3	Izaberite stavku Izbriši , a zatim potvrdite izbor.

Generisanje izveštaja

1	Sign in to Control Hub and go to Reports > Templates.
2	Click on a report template that you want to generate.
3	Click Generate report.
4	Odaberite da biste generisali izveštaj: Now—Select the date range on which you want to view the data. Daily—Select on which days you want to generate the report automatically. Izveštaj sadrži podatke za prethodni dan onoga što izaberete. Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last seven days starting from the day that you select. Monthly—Select the day that you want to generate the report automatically every month. Izveštaj sadrži podatke za poslednjih 30 dana počevši od dana izbora.
5	Potvrdite izbor u polju za potvrdu Obavesti me putem e-pošte ako želite e-poruku o tome kada je izveštaj spreman za preuzimanje.
6	U zavisnosti od rasporeda izveštaja, izaberite stavku Generisanje izveštaja ili izveštaja rasporeda.

Preuzimanje izveštaja

Reports that you generate show up in the Report list tab. You can see when a report is ready to download under the Status column. Report statuses available are:

Processing—The report is generating the data for you to download.
Processed—The report has generated the data. You can start to prepare the report for download.
Preparing for download—You've selected to prepare the report so you can download it.
Ready for download—The report is ready for you to download at any time.
Incomplete—The report isn't processed correctly. Generate the report again to fix this status.

1	Sign in to Control Hub and go to Reports > Report list.
2	Under Actions, click More next to the report you want to download, and then select Prepare for download. The status of report changes to Preparing for download.
3	Once the status of report changes to Ready for download, click More, and then select Download report.
4	Select Compressed file. The report starts to download.

Onemogućavanje planiranog izveštaja

Izveštaj možete onemogućiti ako želite da pauzirate automatsko pokretanje izveštaja.

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	U okviru Radnjekliknite na dugme Još, a zatim izaberite Onemogući.

Brisanje planiranog izveštaja

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then Delete.
3	Izaberite Izbriši.

Klasične izveštaje možete da koristite da biste prikazali sveobuhvatnu statistiku za Webex sastanke, Webex događaje (klasične), Webex obuku i usluge podrške za Webex u vašoj organizaciji. Nadgledajte korišćenje usluga, posećenost događajima i sesijama i aktivnosti podrške kako biste mogli da odredite kako možete da izgradite efikasniju organizaciju.

Saznajte više o ovim izveštajima na ovom članku.

You have access to 3 months of data for classic reports with both Standard and Pro Pack licenses.

Hvala na povratnim informacijama.