Previously, you could only view reports generated by you. Now, you can view all reports generated by you and other admins in your organization.

Using reports, you can see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Cisco devices are used, onboarding information, and more.

Reports is a part of the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

Report templates in Control Hub

You can generate a CSV-formatted report immediately or schedule reports to run automatically in a daily, weekly, or monthly format. When you download a report, the report uses the following naming format for the file:

  • Default report template—Default Template Name_alphanumeric characters_Download Date
  • Custom report template—Custom Template Name_alphanumeric characters_Download Date

Da biste generisali ove izveštaje pomoću API-ja, pogledajte stranicu API za izveštaje ili API projektante predložaka izveštaja. You must have Pro Pack in order to generate reports with an API.

UI tooltips are shown for features that are only available with Pro Pack.

The following table shows types of reports available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Prijavi

Standardna licenca

Licenca za Pro Pack

Latest Data Available to Generate on Current Date

Opseg dostupnih datuma podataka

Standardno – ograničenje opsega datuma po preuzimanju

Pro Pack – ograničenje opsega datuma po preuzimanju

Izveštaj o aktiviranju korisnika i detaljima licence

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Meetings Embedded Apps Report

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Meetings In-Meeting Feature Usage Report

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o rezimeu korišćenja sastanaka

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Sastanaka visokog CPU izveštaja

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Izveštaj aktivnih domaćina sastanaka

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Izveštaj o neaktivnim korisnicima sastanaka

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Meetings Active User Rolling Average Report**

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Enterprise Agreement Report**

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Izveštaj o detaljima sastanaka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj učesnika sastanaka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o korišćenju zvuka sastanaka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o telefoniji sastanaka

Juče

13 meseci od tekućeg datuma

31 dan

Meetings License Consumption Report**

Juče

N.P.

N.P.

Webinar Izveštaj*

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Messaging External Domain Report

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o aktivnostima botova za razmenu poruka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o aktivnostima korisnika poruke

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o rezimeu aktivnosti botova za razmenu poruka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o rezimeu korisničke aktivnosti razmene poruka

Juče

13 meseci od tekućeg datuma

31 dan

Izveštaj o verziji aplikacije za razmenu poruka

Juče

13 meseci od tekućeg datuma

N.P.

Izveštaj o budućim rasporedima sastanaka

NA (future 90 days)

N.P.

90 dana

Calling Media Quality Report

Juče

13 meseci od tekućeg datuma

31 dan

31 dan

Pozivanje izveštaja o angažovanju

Juče

13 meseci od tekućeg datuma

31 dan

31 dan

Pozivanje izveštaja o kvalitetu

Juče

13 meseci od tekućeg datuma

31 dan

31 dan

Pozivanje detaljne istorije poziva

Juče

13 meseci od tekućeg datuma

31 dan

31 dan

Pozivanje detaljnog izveštaja istorije poziva

Juče

13 meseci od tekućeg datuma

31 dan

31 dan

Call Queue Stats Report

Danas

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Call Queue Agent Stats Report

Danas

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details

Danas

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Izveštaj o detaljima soba i stolova*

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

VIMT izveštaj o licenci*

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

VIMT izveštaj o korišćenju*

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

Devices Power Consumption Report*

Juče

13 meseci od tekućeg datuma

3 mjeseca

13 mjeseci

* Ovi izveštaji nisu dostupni u Webex-u za vladine organizacije.

** These reports are only available for subscriptions that bill based on the number of license usage.

Lista izveštaja

Ova kartica prikazuje listu izveštaja koji su spremni za preuzimanje. You can subscribe to a report when scheduling one, you get an email notification when the report is ready to download.

Only the administrator or the user authorized to generate the reports in the Control Hub can view them in the Report List page.

Kada izveštaj generiše, kolona statusa se menja u "U toku". Kada izveštaj bude spreman za preuzimanje, kolona statusa se menja u "Dovršeno". Generisanje izveštaja može potrajati do 24 sata, u zavisnosti od veličine izveštaja i broja izveštaja koji su u redu. Generated reports are available in the Report list tab.

Reports list UI in Control Hub

Planirani izveštaji

This tab shows a list of reports that are set to run recurringly. You can view the details of each report, such as report name, organization name, frequency of generating the report, day on which the report generates, last generated time, status of schedule, and notification subscription.

Scheduled Reports UI in Control Hub

Ova kartica prikazuje listu fiksnih obrazaca koje možete da koristite za planiranje izveštaja, zajedno sa kratkim opisom za svaki izveštaj.

These reports are for your general use and shouldn't be used for billing purposes.

Da biste prikazali više informacija o ovim izveštajima, možete proširiti sledeće odeljke:

Dostupnost podataka

Data capture is based on the UTC time zone. Potrebno je otprilike osam sati da se podaci poslednjeg dana pojave narednog dana, što je oko 8:00 UTC. Different time zones may affect the updates of certain reports with new data.

Na primer, ako generišete izveštaj za isti dan, izveštaj može da sadrži samo delimične podatke. If you include the previous day and the same day in the time range, the report may include partial data, depending on your time zone.

We recommend that you generate same-day reports in the afternoon of your time zone. You can include the previous day data along with the same day data in your reports.

Meetings Embedded Apps

This report provides detail about the different types of Webex embedded apps that a participant uses in a meeting.

Ime kolone

Opis

Conference_ID

Jedinstveni ID sastanka.

Meeting_Name

Tema sastanka.

Meeting_Type

Type of meeting that took place. Moguće vrednosti su:

  • MC – Webex sastanci
  • EK –Webex događaji (klasični)
  • TC – Webex obuka
  • Podrška za SC – Webex
  • Webinar —Webex Webinars
  • Webcast – Webex Webinars u prikazu webcast-a

E-pošta

Email address of the participant who attended the meeting.

User_Name

Name of the participant who attended the meeting.

App_Name

Name of the embedded app used by the participant in the meeting.

Datum

A date on which the embedded app is used by a participant in the meeting.

Meetings In-Meeting Feature Usage

This report provides detail about which collaboration features are used by a user during meetings in your organization.

We recommend that you use latest Webex Meetings client (WBS 42.7 or above), or at least the latest lockdown version (WBS 42.6), to accurately capture data for this report. If you're using an older client version, some data may not get captured in the report.

Poznata ograničenja

Data isn't captured for a user if:

  • The user joined with a device that doesn't support in-meeting features.
  • The user didn't leave the meeting normally, such as dropping out of the meeting due to a lost network connection or their app crashed.

Ime kolone

Opis

BROJ SASTANKA_

9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.

IME SASTANKA_

Tema sastanka.

CONFID

Jedinstveni ID sastanka.

KORISNIČKO_IME

The name of the user who attended the meeting.

E-MAIL

The email address of the user who attended the meeting.

DATUM PRIDRUŽIVANJA_

Datum sastanka (GMT).

VREME POČETKA_

Kada je sastanak počeo (GMT).

VREME ZAVRŠETKA_

Kada se sastanak završio (GMT).

NETWORK_BASED_RECORDING

The user recorded the meeting in the cloud.

APPLICATION_SHARING

The user shared an application while sharing their screen.

DOCUMENT_SHARING

The user shared a document while sharing their screen.

CHAT

The user opened the chat panel and sent a message.

QUESTION_ANSWER

The user accessed or utilized a question and answer session.

CLOSED_CAPTION

The user turned on automated closed captions.

WHITEBOARD

The user shared a whiteboard.

DESKTOP_SHARING

The user shared their desktop.

WEB_BROWSING_SHARING

The user shared their screen when they joined the meeting through a browser.

VIDEO_SETTINGS

The user turned on their video.

APPLICATION_REMOTE_CONTROL

The user remotely controlled another participant's shared application during the meeting.

WEB_BROWSER_SHARING_REMOTE_CONTROL

The user remotely controlled another participant's shared web browser during the meeting.

ANNOTATION

The user accessed annotation features during the meeting.

FILE_TRANSFER

The user transferred a file during the meeting.

DESKTOP_REMOTE_CONTROL

The user remotely controlled another participant's shared desktop during the meeting.

APPLICATION_REMOTE_CONTROL

The user remotely controlled another participant's shared desktop during the meeting.

WEB_BROWSER_SHARING_REMOTE_CONTROL

The user remotely controlled another participant's shared web browser during the meeting.

BREAKOUT_SESSION

The user started or joined a breakout session.

This field only applies to users who join meetings on the Webex Suite meeting platform. The value for users who aren't on this platform show as N even if they joined a breakout session.

SIMULTANEOUS_TRANSLATIONS

The user enabled the simultaneous translation feature.

REACTIONS

The user selected a reaction during the meeting.

RAISED_HAND

The user selected the raise hand feature during the meeting.

MOVE_MEETING_TO_MOBILE

The user moved their meeting to a mobile device during the meeting.

VIRTUAL_BACKGROUND

The user enabled a virtual background during the meeting.

REAL_TIME_TRANSLATION

The user enabled the real time translation feature during the meeting.

WEBEX_ASISTENT

The user enabled Webex Assistant during the meeting.

Detalji sastanaka

This report provides detail about meetings that are started within the selected date range. You can see host of the meeting, start and end time of the meeting, number of attendees, if the meeting is recorded, and more.

Ime kolone

Opis

BROJ SASTANKA_

9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.

IME SASTANKA_

Tema sastanka.

ID_KONFERENCIJE

Jedinstveni ID sastanka.

TIP SASTANKA_

Tip sastanka koji se odigrao. Moguće vrednosti su:

  • MC – Webex sastanci
  • EK –Webex događaji (klasični)
  • TC – Webex obuka
  • Podrška za SC – Webex
  • Webinar —Webex Webinars
  • Webcast – Webex Webinars u prikazu webcast-a

IME GLAVNOG RAČUNARSKOG_RAČUNARSKOG PROGRAMA

Ime korisnika koji je kreirao ili zakazao sastanak.

HOST_USERID

Jedinstveni ID domaćina.

HOSTEMAIL

E-adresa domaćina.

VREME POČETKA_

Kada je sastanak počeo (GMT).

VREME ZAVRŠETKA_

Kada se sastanak završio (GMT).

TRAJANJE

Dužina sastanka za nekoliko minuta.

UKUPAN_UČESNIK

Broj učesnika sastanka.

NARODNI_MINOVI

Ukupan broj u minutima koliko su svi učesnici bili na sastanku.

Na primer, ako je sastanak imao po 3 učesnika i pridružili su se 10 minuta, ukupan broj je jednak 3 učesnika x 10 minuta svaki = 30 minuta.

JE_VOIP

Najmanje jedan učesnik je pozvao sastanak koristeći audio vezu preko računara.

JE DELJENJE_

Najmanje jedan učesnik je podelio svoj ekran na sastanku.

JE_ZAPIS

If the meeting is recorded or not.

KORISNICI VIDEO_ZAPISA

Broj učesnika koji su se pridružili klijentu Webex sastanaka i uključili video zapis tokom sastanka.

VIDEO_MINS

The total number in minutes that participants are sending video.

SAMO_AUDIO (PCN)

Sastanak na koji su svi učesnici pozvani koristeći PSTN.

TRACKING_CODE_1-10

Kôd za praćenje povezan sa korisnikom.

Izveštaj prikazuje samo podrazumevana imena kodova za praćenje.

KORIŠĆENA INTEGRACIJA_

This field shows if a meeting is scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.

WEBEX_ASISTENT

This field shows if the Webex Assistant for Meetings is used in the meeting. Moguće vrednosti su:

  • Y—Webex Assistant is used during the session.

  • N—Webex Assistant isn't used at all.

KORIŠĆENI PROBOJ_

This field shows if a breakout session is started during the meeting. Moguće vrednosti su:

  • Y—A breakout session is created.

  • N—No breakout sessions are used.

IS_E2EE

This field shows if the meeting is scheduled using end-to-end encryption (E2EE). Moguće vrednosti su:

  • Y—The meeting is end-to-end encrypted.

  • N—The meeting isn't end-to-end encrypted.

SI USED_

Ovo polje prikazuje da li je domaćin imao istovremeno tumačenje koje je omogućio. Moguće vrednosti su:

  • Y– Domaćin je omogućio istovremenu interpretaciju sastanka.

  • N – Domaćin nije omogućio istovremeno tumačenje sastanka.

Učesnici sastanaka

This report provides detail about every participant who attended a meeting within the selected date range. Možete da saznate više o podacima o kvalitetu medija učesnika tokom sastanka i informacijama o tome kako su se pridružili sastanku.

Media quality data and hardware information of participants are only available if the meeting's duration is more than two minutes.

Ime kolone

Opis

BROJ SASTANKA_

9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.

IME SASTANKA_

Tema sastanka.

ID_KONFERENCIJE

Jedinstveni ID sastanka.

KORISNIČKO_IME

Imena učesnika koji su prisustvovali sastanku.

E-POŠTA

E-adrese učesnika koji su prisustvovali sastanku.

LOCATION (DEPRECATED)

This field has been deprecated. For similar information, use the COUNTRY, STATE, and CITY fields.

DATUM PRIDRUŽIVANJA_

Datum sastanka (GMT).

VREME POČETKA_

Vreme kada su se učesnici pridružili sastanku (GMT).

VREME ZAVRŠETKA_

Vreme kada su učesnici napustili sastanak (GMT).

TRAJANJE

The number of minutes the participants remained connected in a meeting.

OS

Operativni sistemi uređaja koje su učesnici koristili za pridruživanje sastanku.

PREGLEDAČA

Veb pregledači koje su učesnici koristili za Webex sastanke za Web da bi se pridružili sastanku.

LOKALNI_IP

IP adrese klijenata koji su se koristili za pridruživanje sastanku. Ove IP adrese možda nisu spoljno usmeravane adrese ako stoje iza zaštitnog zida.

JAVNI_IP

IP adrese klijenta koje su spolja usmeravane. This can be the same as LOCAL_IP if the client is connected directly to the internet without using a VPN.

VOIP PRIJEM_PROSEČNOG_GUBITKA_PAKETA_

The average audio packet loss during the meeting from the Webex cloud to the client direction, in percentage.

Gubitak paketa prijema se izračunava nakon oporavka webex paketa gubitka.

VOIP_PROSEČNO_KAŠNJENJE

The average audio latency during the meeting, in milliseconds.

PRIDRUŽIVANJE VREMENU_SASTANKA_

JMT = (vreme od klika na vezu za sastanak do učitavanja prozora za pregled) + (vreme od klika na dugme "Pridruži se" u prozoru za pregled do povezivanja sa sastankom).

JMT ne računa vreme koje korisnik provodi u pregledanju menija, pravljenju izbora u prozoru za pregled ili čekanju u holu.

TCP PROCENAT_

Procenat učesnika trajanja je koristio TCP vezu za VoIP poziv.

UDP_PROCENAT

Procenat učesnika trajanja koristio je UDP vezu za VoIP poziv.

JE_CMR

Ako se učesnik pridružio sastanku koristeći Webex sobu ili Desk uređaj,

JE DELJENJE_

Bez obzira na to da li je učesnik delio ekran tokom sastanka.

JE_ZAPIS

Bez obzira na to da li je učesnik kliknuo na dugme "Snimi" ili ne.

VIDEO_MINUTI

The total number of minutes that video is enabled by the participant in the meeting.

KLIJENT

Tip mekog klijenta koji se koristio za pridruživanje sastanku.

VERZIJA KLIJENTA_

Verzija mekog klijenta koja se koristila za pridruživanje sastanku.

MEDIA_NODE

The data center or region of the media node that the client is connected to. For cloud-based media nodes, this field shows a general region name such as "San Jose, USA".

For video mesh-based media nodes, this field have more specific name that matches the video mesh cluster name that is provisioned by the customer.

VEZU

Tip mrežne veze koju je klijent koristio za razmenu medija. Moguće vrednosti mogu biti "wifi", "ethernet", "cellular" ili "unknown".

Ovo se ne prati po tipu medija. Moguće je (i relativno uobičajeno) da se to promeni tokom sastanka. Ovde je zapisana samo početna veza.

HARDVER

Hardverska naprava i model uređaja koji se koristi za pridruživanje sastanku. Za računare ovo može biti "Lenovo Thinkpad p60". Za telefone ovo može biti "Samsung Galaxy S7". Za sobne uređaje ovo može biti "Cisco Webex Room Kit".

KAMERA

The brand name and model information for the camera that is used during the meeting.

To se može promeniti tokom sastanka, međutim, prijavljena je samo početna kamera koja se koristi.

MIKROFON

The brand name and model information for the microphone that is used during the meeting.

To se može promeniti tokom sastanka, međutim, prijavljen je samo početni mikrofon koji se koristi.

GOVORNIK

The brand name and model information for the speaker that is used during the meeting.

To se može promeniti tokom sastanka, međutim, izveštava se samo inicijalni govornik koji se koristi.

AUDIO_PROSEČNO_KAŠNJENJE

The average audio latency during the meeting, in milliseconds.

AUDIO_MAX_LATENCY

The highest value of audio latency during the meeting, in milliseconds.

AUDIO_PRIJEM PROSEČNOG_GUBITKA_PAKETA_

The average end-to-end audio packet loss during the meeting, in percentage.

AUDIO_PRIJEM MAX_PAKETA__GUBITAK

The highest value of end-to-end audio packet loss during the meeting, in percentage.

AUDIO SLANJE_PROSEČNOG_GUBITKA_PAKETA_

The average audio packet loss during the meeting, in percentage.

AUDIO SLANJE_MAKSIMALNOG_GUBITKA_PAKETA_

The highest value of audio packet loss during the meeting, in percentage.

AUDIO_PRIJEM PROSEČNE__TREME

The average audio jitter during the meeting, in milliseconds.

AUDIO_PRIJEM MAX__TREME

The highest value of audio jitter during the meeting, in milliseconds.

AUDIO SLANJE_PROSEČNE__TREME

The average audio jitter during the meeting, in milliseconds.

AUDIO_SLANJE_MAX_JITTER

The highest value of audio jitter during the meeting, in milliseconds.

VIDEO PROSEČNA__KAŠNJENJA

The average video latency during the meeting, in milliseconds.

VIDEO_MAX_LATENCY

The highest value of video latency during the meeting, in milliseconds.

VIDEO PRIJEM_PROSEČNOG_GUBITKA_PAKETA_

The average video packet loss during the meeting, in percentage.

VIDEO_PRIJEM MAKSIMALNOG_GUBITKA_PAKETA_

The highest value of video packet loss during the meeting, in percentage.

VIDEO SLANJE_PROSEČNOG_GUBITKA_PAKETA_

The average video packet loss during the meeting, in percentage.

VIDEO SLANJE_MAKSIMALNOG_GUBITKA_PAKETA_

The highest value of video packet loss during the meeting, in percentage.

VIDEO_PRIJEM PROSEČNE__TREME

The average video jitter during the meeting, in milliseconds.

VIDEO_KOJI PRIMA_MAX_TREMU

The highest value of video jitter during the meeting, in milliseconds.

VIDEO SLANJE_PROSEČNE__TREME

The average video jitter during the call, in milliseconds.

VIDEO_SLANJE MAX__TREME

The highest value of video jitter during the meeting, in milliseconds.

PROSEK CPU__APLIKACIJE

The average CPU usage for the Webex app during the meeting, in percentage.

CPU_APLIKACIJA_MAX

The highest CPU usage value for the Webex app during the meeting, in percentage.

PROSEK PROCESORSKOG__SISTEMA

The average system CPU usage during the meeting, in percentage.

CPU_SISTEM_MAX

The highest system CPU usage value during the meeting, in percentage.

KORIŠĆENA_VIRTUELNA POZADINA_

Ovo polje prikazuje da li su učesnici omogućili virtuelnu pozadinu tokom sastanka. Moguće vrednosti su:

  • Y—A virtual background is enabled once during the meeting.

  • N—A virtual background isn't used.

INDIKATOR DOMAĆINA_

This field shows if the participant is a host or attendee. Moguće vrednosti su:

  • TRUE—The participant is a host.

  • FALSE—The participant is an attendee.

IS_COHOST

This field shows if the participant is a cohost for the meeting. Moguće vrednosti su:

  • Y—The participant is a cohost.

  • N—The participant is not a cohost.

Client_Type

Client that the participant used to join the meeting.

Sub_Client_Type

Method that the participant used to join the meeting.

Client_Browser_Details

App or browser that the participant used to join the meeting.

VIDEO_QUALITY

This field shows the video quality of the participant during the meeting. Video quality is calculated as the participant's average value of video packet loss and latency from their total video minutes per meeting.

Moguće vrednosti su:

  • Good—If the average video packet loss is less than or equal to 5% and the average video latency is less than or equal to 400ms, then video quality is counted as good.
  • Bad—If the average video packet loss is more than 5% and the average video latency is more than 400ms, then video quality is counted as bad.
  • Unknown—If video or audio data isn't available for at least a minute, then video quality is counted as unknown.

VOIP_QUALITY

This field shows the participant's VoIP quality during the meeting. VoIP quality is calculated as the participant's average value of audio packet loss and latency from their total audio minutes per meeting.

Moguće vrednosti su:

  • Good—If the average audio packet loss is less than or equal to 5% and the average audio latency is less than or equal to 400ms, then VoIP quality is counted as good.
  • Bad—If the average audio packet loss is more than 5% and the average audio latency is more than 400ms, then VoIP quality is counted as bad.
  • Unknown—If video or audio data isn't available for at least a minute, then VoIP quality is counted as unknown.

COUNTRY

Zemlja iz koje su se učesnici pridružili sastanku.

DRŽAVA

The state of where the participants joined the meeting from.

GRAD

The city of where the participants joined the meeting from.

Rezime korišćenja sastanaka

This report provides detail about the total number of meetings hosted within the selected date range.

Ime kolone

Opis

Broj sastanaka

Ukupan broj sastanaka domaćina tokom izabranog vremenskog perioda.

Ukupno minuta sastanka

Ukupan broj minuta za sve sastanke tokom izabranog vremenskog perioda. Na primer, ako su tri sastanka trajala po 30 minuta, broj je 90 minuta sastanka.

Broj učesnika

The total number of participants or devices join from all Webex meetings over the selected time period.

Na primer, ako je učesnik ili uređaj prekinuo vezu sa sastankom, a zatim se ponovo pridružio, broj je 2.

Ukupno minuta učesnika

The total number of minutes that all participants are in a meeting. For example, if a meeting has three participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).

Učesnik koji šalje video minute

Ukupan broj minuta za koji su učesnici omogućili video zapis. Na primer, na sastanku koji traje 30 minuta sa pet učesnika, ali su samo dva učesnika omogućila video zapis za ceo sastanak, brojanje je 60 video minuta.

VoIP minuti učesnika

Ukupan broj minuta za učesnike koji su se pridružili sastancima pomoću funkcije VoIP.

Audio minuti učesnika

Ukupan broj minuta za učesnike koji su se pozivali na sastanke koristeći PSTN.

Aktivni domaćini sastanaka

This report provides detail about how many meetings a host scheduled and started within the selected date range.

Ime kolone

Opis

ID korisnika

E-adresa domaćina.

Broj sastanaka koji su domaćini

The number of meetings scheduled and hosted by this user within the reported time period.

Organizator

The name of the user who hosted the meeting, or the name of the device if the meeting is hosted on a device.

Sastanci neaktivni korisnici

This report provides detail about users who haven’t hosted or attended meetings within the selected date range.

Ime kolone

Opis

IME_

Ime korisnika.

PREZIME_

Prezime korisnika.

KORISNIČKO IME

E-adresa korisnika.

ID_KORISNIKA

Jedinstveni ID korisnika.

E-POŠTA

E-adresa korisnika.

JE_DOMAĆIN

Bez obzira na to da li korisnik ima licencu domaćina Webex sastanaka ili ne.

IS_SITEADMIN

Bez obzira na to da li korisnik ima administratorsku ulogu za Webex lokaciju ili ne.

DANI OD_POSLEDNJEG_AKTIVNOG_

Broj dana od poslednjeg hostovanja ili prisustvovanja sastanku putem aplikacije Webex App ili Webex sastanaka.

POSLEDNJI_AKTIVNI_DATUM

Datum poslednjeg hostovanja ili prisustvovanja sastanku putem aplikacije Webex App ili Webex sastanaka. Korisnici PSTN poziva se ne računaju kao aktivni.

Korišćenje zvuka sastanaka

This report provides detail about the different types of audio that participants used during a meeting.

Ime kolone

Opis

CONF ID

Jedinstveni ID sastanka.

BROJ SASTANKA

9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.

TIP ZVUKA

Tip zvuka koji su učesnici koristili za pridruživanje sastanku. Tipovi zvuka su:

  • CCA In – Učesnici koji su se pozvali da se pridruže sastanku putem cloud connected audio zapisa.

  • CCA Out – Učesnici koji su koristili povratni poziv da bi se pridružili sastanku putem cloud connected audio zapisa.

  • PSTN In – Učesnici koji su se pozvali da se pridruže sastanku preko PSTN-a.

  • PSTN Out – Učesnici koji su koristili povratni poziv da bi se pridružili sastanku putem PSTN-a.

  • VoIP – Učesnici koji su se pridružili sastanku koristeći Internet za audio zapis.

  • Edge Audio – učesnici koji su pozvali ili koristili povratni poziv da bi se pridružili sastanku putem edge audio zapisa.

  • Povratna informacija – Ako poziv ne uspe kada učesnici pokušavaju da se pridruže sastanku putem edge audio zapisa, Webex ponovo poziva putem PSTN-a.

KORISNIČKO IME

Imena učesnika koji su prisustvovali sastanku.

E-POŠTA

E-adrese učesnika koji su prisustvovali sastanku.

BROJ TELEFONA

Telefonski broj za učesnike koji su se pridružili sastanku preko CCA, PSTN, VoIP, Edge Audio ili Fallback.

Telefonski brojevi za učesnike koji se pridruže sastanku putem voIP-a se prikazuju kao NA.

KRAJNJI SASTANAK

Datum završetka sastanka.

VREME POČETKA

Kada je sastanak počeo (GMT).

VREME ZAVRŠETKA

Kada se sastanak završio (GMT).

AUDIO MINUTI

Ukupan broj audio minuta koji koristi svaki učesnik.

IME SASTANKA

Tema sastanka.

Izveštaj o telefoniji sastanaka

This report provides detail about the different types of audio that participants used during a meeting. Ovaj grafikon možete da koristite da biste dobili osećaj sa kojim uslugama pozivanja učesnici radije da se povežu za sastanke i pozive.

Ime kolone

Opis

BROJ SASTANKA_

9- ili 10-cifreni pristupni kod za sastanak koji se koristi za pridruživanje sastanku.

ID_KONFERENCIJE

Jedinstveni ID sastanka.

TIP_SESIJE

Tip zvuka (u numeričkoj vrednosti) koji su učesnici koristili za pridruživanje sastanku. Mogući tipovi zvuka su:

  • PSTN (5-9999)— Učesnici koji su se pridružili sastanku preko PSTN-a.

  • CCA (100000 do 20000)– Učesnici koji su se pridružili sastanku preko Cloud Connected Audio.

  • Edge Audio (preko 20000)– Učesnici koji su se pridružili sastanku putem edge audio zapisa.

COUNTRY_CODE

Alphabetic or numeric geographical code that the participants used to dial in to the meeting.

IME SASTANKA_

Tema sastanka.

VREME POČETKA__SASTANKA_

Datum i vreme (u GMT) kada je sastanak počeo.

VREME DATUMA_ZAVRŠETKA_SASTANKA_

Datum i vreme (u GMT) kada se sastanak završio.

TRAJANJE SASTANKA_

Trajanje (u GMT) o tome koliko je sastanak trajao.

KORISNIČKO_IME

Prikažite imena učesnika koji su prisustvovali sastanku.

E-POŠTA

E-adrese učesnika koji su prisustvovali sastanku.

VRSTA USLUGE_POZIVA_

Tip usluge poziva koji su učesnici koristili za pridruživanje sastanku. Moguće vrste usluga poziva su:

  • Povratni poziv domaći
  • Međunarodni povratni poziv
  • Pozovi putarinu
  • Call in Toll-free
  • Međunarodni poziv u naplatnoj rampi
  • International Call in Toll-free
  • VoIP
  • Premium putarina

BIRAJ TELEFONSKI___BROJ

Telefonski broj koji su učesnici koristili za pozivanje sastanka.

TELEFONSKI BROJ POVRATNOG_POZIVA_

Telefonski broj koji su učesnici zahtevali da se pridruže sastanku putem povratnog poziva.

ANI

Automatska identifikacija broja telefonskog broja koji je učesnik koristio za pozivanje na sastanak.

VREME POČETKA_UČESNIKA__

Datum i vreme (u GMT) kada je učesnik povezao svoj zvuk na sastanku.

TRAJANJE UČESNIKA_

Duration (in GMT) of how long the participant's audio is connected for in the meeting.

TRACKING_CODE_1-10

Kôd za praćenje povezan sa korisnikom.

Izveštaj prikazuje samo podrazumevana imena kodova za praćenje.

Budući rasporedi sastanaka

Ovaj izveštaj nema izbor opsega datuma. Sastanke koji dolaze za Webex lokaciju možete videti u narednih 90 dana od datuma kada pokrenete izveštaj. You can also see meetings that are scheduled within the previous 30 days.

Ovaj izveštaj prikazuje predstojeće sastanke za izabranu Webex lokaciju. Koristite ovaj izveštaj da biste stekli uvid u to koliko korisnika zakažu sastanke na Webex lokaciji i razumeju jačinu zvuka i vremenski raspored predstojećih sastanaka. Ovi detalji vam mogu pomoći da upravljate vremenskim rasporedom migracije lokacije ili nadogradnjom lokacije koja može da utiče na korisnike. Takođe možete da identifikujete kritične sastanke ili događaje da biste u skladu sa tim planirali podršku.

Sastanci zakazani sa Webexa su uključeni u ovaj izveštaj. Ako domaćini zakažu sastanke sa URL adresom pozivnice lične sobe, ti sastanci neće biti uključeni u izveštaj.

Ime kolone

Opis

Broj sastanka

9-cifreni pristupni kod za sastanak koji je korišćen za pridruživanje sastanku.

Tip usluge

If the meeting is scheduled as a Webex Meeting, Webex Event, Webex Training session, or Webex Webinar (WB).

Ime glavnog računarskog sistema

Ime korisnika koji je zakazao sastanak.

E-adresa

E-adresa korisnika koji je zakazao sastanak.

Ime sastanka

Tema sastanka.

Vreme početka

Datum i vreme početka sastanka (GMT).

Vreme završetka

Datum i vreme završetka sastanka (GMT).

KreiranoOn

The date and time of when the meeting is scheduled (GMT).

Broj pozvanih

Broj korisnika pozvanih na sastanak.

Skup lozinki

Ako sastanak zahteva lozinku za pridruživanje.

Tip grupe

Ako je sastanak jednovremeni sastanak ili serija koja se ponavlja.

Datum prestanka važenja

Datum i vreme završetka serije sastanaka (GMT).

PoslednjimodifikovaniDatum

The date and time of when the meeting invitation is last updated (GMT).

IzuzeciMeeting

If one of the meetings in a series is rescheduled for a different time.

Sastanci visoki CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. Da bi optimizovao resurse, Webex smanjuje brzinu protoka i rezoluciju svih video zapisa kada korisnik dostigne prosečnu upotrebu CPU-a sistema od 95% za pet uzastopnih sekundi.

Ovaj izveštaj možete koristiti da biste pomogli korisnicima kako mogu da smanje upotrebu CPU-a sistema da bi imali bolje iskustvo u radu sa sastankom.

Ime kolone

Opis

E-adresa korisnika

E-adresa korisnika koji je imao visoku upotrebu CPU-a sistema.

Ukupno video minuta

Broj snimljenih video minuta za e-adresu svakog korisnika tokom izabranog opsega datuma.

Video minuti sa visokom iskorišćenoљжu PROCESORA

The number of recorded video minutes where the average system CPU usage is at 90% or higher.

% video minuta sa visokim CPU-om

The percentage of video minutes where the average system CPU usage is at 90% or higher.

Prosek aktivnog korisnika sastanaka

This report provides detail about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu koja ispunjava uslove unapred.

Ime kolone

Opis

Datum

Kalendarski datum u okviru perioda.

A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle. Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.

ID pretplate

Jedinstveni ID pretplate.

Proizvod

Ime proizvoda za prijavljene licence.

Obezbeđena količina licence

Ukupan broj licenci obezbeđenih za pretplatu i proizvod.

Dodeljena količina licence

Broj dodeljenih licenci korisnicima na prijavljeni datum.

Jedinstveni aktivni domaćini dnevno

Prebrojavanje jedinstvenih aktivnih domaćina na kalendarski datum.

Jedinstveni aktivni domaćini su domaćini koji su započeli najmanje jedan Webex sastanak na prijavljeni datum.

Jedinstveni aktivni domaćini sastanka u proteklih 30 dana

Kumulativni broj jedinstvenih aktivnih domaćina u poslednjih 30 dana, uključujući i tekući dan.

Jedinstveni aktivni domaćini su domaćini koji su započeli najmanje jedan Webex sastanak na prijavljeni datum.

90 Day Rolling Average Unique Active Meetings Hosts

Prosečan broj jedinstvenih aktivnih domaćina za prethodnih 90 dana prijavljenog datuma, zaokružio je na najbliži ceo broj.

Ako u pretplati imate manje od 90 dana, prosek se zasniva na broju dana za koje je pretplata aktivna.

Količina potrošnje

Ovaj broj odražava poravnatu vrednost koja se koristi za identitet "True Forward". IT administratori mogu da prate ovu vrednost tokom perioda ugovora, mnogo pre perioda u kojem pretplata dospeva za potencijalnu promenu.

Ovaj broj se podudara sa istim brojem kao i 90-dnevni "Rolling Average Unique Active Meetings Hosts".

Izveštaj o potrošnji licenci za sastanke

This report provides detail about how many licenses are being used in a subscription. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu na naplatu zasnovanu na uslužnom programu.

Ovaj izveštaj nije dostupan u Webexu za vladine organizacije.

Ime kolone

Opis

Datum

Period u kojem se pretplata nalazi. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle.

Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.

ID pretplate

Jedinstveni ID pretplate.

Proizvod

Ime proizvoda za prijavljene licence.

Obezbeđena količina licence

Ukupan broj licenci obezbeđenih za pretplatu i proizvod.

Dodeljena količina licence

Broj dodeljenih licenci korisnicima na prijavljeni datum.

Izveštaj o Vebinaru

This report provides information about Webex webinars that are hosted within the selected date range. You can use this report to view details such as who is the host of webinar, type of webinar, and number of attendees.

Ime kolone

Opis

ID sastanka

Jedinstveni ID vebinara.

ID organizatora

Jedinstveni ID domaćina.

Webinar Topic

Tema o vebinaru.

Tip webinara

If it is scheduled as a Webinar or Webcast.

E-adresa organizatora

E-adresa domaćina.

Ime glavnog računarskog računarskog programa

Ime domaćina.

Prezime glavnog računarskog računarskog programa

Prezime domaćina.

Datum događaja

Datum kada je webinar poиeo.

Vreme početka

Vreme kada je webinar poиeo (GMT).

Vreme završetka

Vreme kada se webinar završio (GMT).

Trajanje

Broj minuta koji je trajao vebinar.

Ukupan broj registratora

The total number of users that registered for the webinar before it started.

Ukupno učesnika

The total number of users that joined the webinar.

Webex App version

This report shows data on all platforms and versions that a user signed in to the Webex App on over the last 90 days. For example, if a user signs in to Webex App on both the Windows and Mac client, the report will display two separate entries for that user.

For tips on how to best use this report, you can take a look at the best practices for using the Webex App report article.

Ime kolone

Opis

E-adresa

Email address of the user that signed in to the Webex App client.

Tip aplikacije

Type of Webex App client installed on the user's operating system.

Platforma

Details about the machine and its operating system.

Apple machines may show as a different model because those machines are reported using Apple's own internal device code convention.

Verzija

Latest detected version of the Webex App client.

Datum poslednjeg poznatog

Date of when the app version was last validated, when the user last signed in, or when the Webex App version was last updated.

InstallationId

Unique identifier for the Webex App client installation event.

Messaging External Domain

This report provides information about external domains and external users collaborating in your organization. Takođe možete da vidite kako korisnici iz vaše organizacije sarađuju sa spoljnim domenima u spoljnim prostorima.

Ime kolone

Opis

Spoljni domen

Ime spoljnog domena.

Broj spoljnih korisnika

Number of users from the external domain in your organization spaces.

Brojevi razmaka sa spoljnim korisnicima

Broj razmaka u vašoj organizaciji koji ima najmanje jednog korisnika iz spoljnog domena. For example, if Bob@external.com is in three different spaces in your organization, then this column shows 3 as the value.

Poslednji datum pročitane poruke

Poslednji poznati datum kada je korisnik sa spoljnog domena pročitao poruku u prostoru u vašoj organizaciji.

Datum poslednje poslate poruke

Poslednji poznati datum kada je korisnik iz spoljnog domena poslao poruku u prostoru vaše organizacije.

Poslednji datum deljene datoteke

Poslednji poznati datum kada je korisnik iz spoljnog domena delio datoteku u prostoru u vašoj organizaciji.

Poslednji spojeni datum

Poslednji poznati datum kada se korisnik iz spoljnog domena pridružio prostoru u vašoj organizaciji.

Broj korisnika iz vaše organizacije u spoljnim prostorima

Total number of users from your organization that are part of external spaces.

Broj spoljnih prostora sa korisnicima iz vaše organizacije

Total number of external spaces that includes users from your organization. For example, if Alice@example.com is in three different external spaces of the external domain, then this column shows 3 as the value.

Aktivnost botova za razmenu poruka

Ovaj izveštaj prikazuje podatke za svaku aktivnost svakog bota dnevno tokom opsega datuma koji izaberete. Svaki odabrani datum ima svoj skup podataka. For example, you have run messaging bots activity report for June 1, 2020 to June 5, 2020. The report displays every activity of the bot within the selected date range.

Ako bot nije imao nikakvu aktivnost tokom određenog datuma, onda se ti datumi ne pojave u izveštaju.

Podaci za ovaj izveštaj su samo za botove iz vaše organizacije. If your organization uses external bots, then data doesn't show for those bots.

Ime kolone

Opis

Ime bota

Ime bota.

ID bota

Jedinstvena ID bota.

Datum

Datum aktivnosti bota.

Broj aktivnih razmaka

Broj razmaka u kojima je bot poslao poruku ili delio datoteku.

Broj poruka

Broj poruka koje je poslao bot.

Deljene datoteke

Broj fajlova koje deli bot.

Pridruženi novi prostori

Broj mesta kojima se bot pridružio.

Izašli prostori

Broj mesta koje je bot ostavio.

Broj korisnika botova

Broj jedinstvenih korisnika koji su pomenuli bota.

Bot pominje grofa

The number of times a user mentions about the bot.

Aktivnost korisnika razmene poruka

Ovaj izveštaj prikazuje podatke za svaku aktivnost svakog korisnika dnevno tokom opsega datuma koji izaberete. Svaki odabrani datum ima svoj skup podataka. For example, you have run messaging user activity report for June 1, 2020 to June 5, 2020. The report shows you every activity of the user within selected date range.

Ako korisnik nije imao nikakvu aktivnost tokom određenog datuma, ti datumi se ne prikazuju u izveštaju.

Ime kolone

Opis

ID korisnika

Jedinstveni ID korisnika.

Ime

Ime i prezime korisnika.

E-adresa

E-adresa korisnika.

Datum

Datum aktivnosti korisnika.

Poslate poruke

Broj poruka koje je korisnik poslao.

Pozivi

Broj upućenih poziva i sastanaka koje je korisnik pridružio webex App klijentu.

Deljene datoteke

Broj datoteka koje korisnik deli u svim razmacima.

Broj razmaka

The number of spaces that the user has sent a message, called, or shared a file in.

Kreirani novi prostori

Broj razmaka koje je korisnik kreirao.

Pridruženi novi prostori

Broj razmaka kojima se korisnik pridružio.

Izašao prostor

Broj razmaka koje je korisnik ostavio.

Rezime aktivnosti botova za razmenu poruka

Ovaj izveštaj prikazuje zbirne podatke za svaku aktivnost svakog bota tokom opsega datuma koji izaberete.

Podaci za ovaj izveštaj su samo za botove iz vaše organizacije. If your organization uses bots that aren't part of your organization, then data isn’t shown for those bots.

Ime kolone

Opis

Ime bota

Ime bota.

ID bota

Jedinstvena ID bota.

Vlasnik botova

Ime korisnika koji je stvorio bota.

E-pošta vlasnika botova

Email adresa korisnika koji je kreirao bota.

Datum početka

Prvi datum izabran za opseg datuma izveštaja.

Datum završetka

Poslednji datum izabran za opseg datuma izveštaja.

Prosečan broj aktivnih razmaka

Prosečan broj razmaka u kojima je bot poslao poruku ili delio datoteku.

Broj poruka

Broj poruka koje je poslao bot.

Deljene datoteke

Broj fajlova koje deli bot.

Spojeni prostori

Broj mesta kojima se bot pridružio.

Izašli prostori

Broj mesta koje je bot ostavio.

Prosečan broj korisnika botova

Prosečan broj jedinstvenih korisnika koji su pomenuli bota.

Bot pominje grofa

The number of times a user mentions about the bot.

Rezime korisničke aktivnosti razmene poruka

Ovaj izveštaj prikazuje zbirne podatke za svaku aktivnost svakog korisnika tokom opsega datuma koji izaberete.

Ime kolone

Opis

ID korisnika

Jedinstveni ID korisnika.

Ime

Ime i prezime korisnika.

E-adresa

E-adresa korisnika.

Datum početka

Prvi datum izabran za opseg datuma izveštaja.

Datum završetka

Poslednji datum izabran za opseg datuma izveštaja.

Poslate poruke

Broj poruka koje je korisnik poslao.

Pozivi

Broj upućenih poziva i sastanaka koje je korisnik pridružio webex App klijentu.

Deljene datoteke

Broj datoteka koje korisnik deli u svim razmacima.

Kreirani novi prostori

Broj razmaka koje je korisnik kreirao.

Spojeni prostori

Broj razmaka kojima se korisnik pridružio.

Izašao prostor

Broj razmaka koje je korisnik ostavio.

Verzija aplikacije za razmenu poruka

This report only captures the latest Webex App client version when users send a message. If users only sign in to the Webex App, but they don't send any messages, then the latest client version isn't captured.

This report doesn't have a date range or Webex site selection, it shows data from all Webex sites in your organization and the last known date when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on March 1, 2020.

The report shows data on all platforms that a user signed in to the Webex App on. For example, if a user signs in to Webex App on the Windows and Mac client, there are two separate entries in the report for this user.

Ime kolone

Opis

Verzija

The latest version of the Webex App client.

Platforma

Operativni sistem za Webex App klijent.

User_ID

Jedinstveni ID korisnika.

E-adresa

E-adresa korisnika koji se prijavio na Webex App klijent.

Ime

Ime i prezime korisnika.

Datum poslednjeg poznatog

The date of when the Webex App platform and version number are last detected for a user during the last message sent.

For example, if a user isn’t sending a message after a Webex App version update, then the report shows the Webex App client version used on the update date.

Calling Media Quality Report

This report shows details about each call leg that had an established media session using Call on Webex or Webex Calling.

Ograničenja

Media quality metrics aren’t available for the following devices:

  • Analog phones

  • Uređaji nezavisnih proizvođača

  • IPv6 krajnje tačke

Ime kolone

Opis

Korisničko ime

First and last name of the user.

E-adresa

E-adresa korisnika.

Vreme početka

Call start time (GMT).

Krajnja tačka

Application used for making or receiving calls.

Device Used

Physical device used for making or receiving calls. For example, a Cisco IP Phone 8865.

Kvalitet poziva

Media quality of the call. Grane poziva se kategorizuju kao dobre ako video i audio striming imaju vrednost treperenja manju od 150 ms, vrednost kašnjenja manju od 400 ms i gubitak paketa manji od 5%.

Duration (s)

Duration of call lasted, in seconds.

Max Audio Jitter (ms)

The maximum value of audio jitter during the call, in milliseconds.

Average Audio Jitter (ms)

The average value of audio jitter during the call, in milliseconds.

Audio Packet Loss (%)

The maximum value of audio packet loss during the call, in percentage.

Audio Latency (ms)

The maximum value of audio latency during the call, in milliseconds.

Samo audio

This field shows if the call leg only used audio.

Max Video Jitter

The maximum value of video jitter during the call, in milliseconds.

Average Video Jitter

The average value of the video jitter during the call, in milliseconds.

Video Packet Loss (%)

The maximum value of video packet loss during the call, in percentage.

Video Latency (ms)

The maximum value of video latency during the call, in milliseconds.

ID poziva

Jedinstveni ID poziva.

Local Session ID

Unique local ID of the call.

Remote Session ID

Unique remote ID of the call.

Lokacija

Location of the user defined in the Control Hub.

Zemlja

Country of the user defined in the Control Hub.

Connection Used

Type of connection used to connect to the call.

Lokalna IP adresa

Local IP address of the user. IP addresses are partially masked to show 3 octets instead of 4 to preserve the personal identity of users.

Audio kodek

Audio media encoding and decoding format used during the call.

Video kodek

Video media encoding and decoding format used during the call.

Optimizacija putanje

Path optimization is used during the call. Dostupni tipovi optimizacije putanje su:

  • Interactive Connectivity Establishment (ICE)—Used to enable devices to send media directly to one another, which reduces latency and bandwidth usage.
  • Private Network Connect (PNC)—Used to enable Webex Calling customers to extend their private network to the cloud over a dedicated VPN.
  • No Optimization—When none of the ICE or PNC path optimization is used.

Tip poziva

The type of call that the user called with. Possible values are Webex Calling or Call on Webex.

Trajanje video zapisa

Vreme u sekundama kada je korisnik uključio video zapis.

Pozivalac

This field shows if the user is the one who initiated the call. Moguće vrednosti su:

  • Y – Korisnik je inicirao poziv.

  • N – Korisnik nije inicirao poziv.

  • NA—Data isn't available. You can get NA value for calls made from and to Cisco devices.

Verzija UA

The Webex Calling or Webex App desktop version of the user.

Pozivanje izveštaja o angažovanju

Ovaj izveštaj prikazuje podatke za noge poziva koje su korisnici napravili ili primili pomoću Webex aplikacije koristeći Call on Webex i Webex Aplikaciju za pozivanje.

Ime kolone

Opis

Ime

Ime i prezime korisnika.

E-adresa

E-adresa korisnika.

Vreme početka

The time (GMT) of when the call is made.

Trajanje

Vreme u sekundama koje je poziv trajao.

Trajanje video zapisa

Vreme u sekundama kada je korisnik uključio video zapis.

Krajnja tačka

Uređaj ili aplikacija sa kojima je korisnik napravio ili primio poziv.

ID poziva

Jedinstveni ID poziva.

Pozivalac

This field shows if the user is the one who initiated the call. Moguće vrednosti su:

  • Y – Korisnik je inicirao poziv.

  • N – Korisnik nije inicirao poziv.

  • NA—Data isn't available. You can get NA value for calls made from and to Webex devices.

Pozivanje izveštaja o kvalitetu

Ovaj izveštaj prikazuje podatke o kvalitetu poziva koje su korisnici upućeni ili primili pomoću Webex aplikacija za pozivanje i Webex radnu površinu.

Kvalitet poziva koji se upućuju ili primaju iz Webex aplikacije i uređaja registrovanih u oblaku nije uhvaćen u ovom izveštaju.

Ime kolone

Opis

Ime

Ime i prezime korisnika.

E-adresa

E-adresa korisnika.

Vreme početka

The time (GMT) of when the call is made.

Trajanje

Vreme u minutima koje je poziv trajao.

Krajnja tačka

Uređaj ili aplikacija sa kojima je korisnik napravio ili primio poziv.

Gubitak audio paketa

Prosečan gubitak audio paketa u procentima.

Audio latencija

Prosečno audio kružno kašnjenje milisekunde.

Zvučna trema

Prosečna trema u milisekundama.

Gubitak video paketa

Prosečan gubitak video paketa u procentima.

Video latencija

Prosečno video kružno kašnjenje milisekunde.

Verzija UA

Webex pozivanje ili Webex verzija aplikacije za radnu površinu korisnika.

ID poziva

Jedinstveni ID poziva.

Call Queue Stats Report

This report shows details of call queues that have been set up in your organization. You can use this report to see the number of incoming calls to call queues and the status of those calls.

Ime koloneOpis
Red za čekanje pozivaName of the call queue.
LokacijaLocation assigned to the call queue.
Br. telefonaA phone number assigned to the call queue.
LokalExtension number assigned to the call queue.
Total Hold TimeTotal time that calls are place on hold by agents.
Avg Hold TimeAverage time that calls were placed on hold by agents.
Total Talk TimeTotal time that agents were actively talking on calls.
Avg Talk TimeAverage time that agents were actively talking on calls.
Total Handle TimeTotal time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanjaAverage time that agents spent handling calls.
Total Wait TimeTotal time that callers spent waiting for the next available agent to answer the call.
Pros. vreme čekanjaAverage time that callers spent waiting for the next available agent to answer the call.
Calls AnsweredNumber of calls answered by agents.
% Answered CallsProcenat poziva na koje odgovaraju agenti.
Calls AbandonedNumber of calls where the caller hung up or left a message before an agent became available.
% Abandoned CallsPercentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned TimeAverage time where callers hung up or left a message before an agent became available.
Abandoned TimeAmount of time where callers hung up or left a message before an agent became available.
Ukupni poziviTotal number of incoming calls.
Calls OverflowedNumber of calls that overflowed because the queue limit is met. This is the same data as Overflow - Busy.
Calls Timed OutNumber of calls that overflowed because the wait time exceeded the maximum limit. This is the same data as Overflow - Timed out.
Calls TransferredNumber of calls that were transferred out of the queue.
Avg No. of Agents AssignedAverage number of agents assigned to call queues.
Avg No. of Agents Handling CallsAverage number of agents that actively handled calls.

Call Queue agent stats report

This report shows details of all the agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Ime koloneOpis
Agent/Workspace Name/Virtual LineName of the agent, workspace, or virtual line.
Red za čekanje pozivaName of the call queue.
LokacijaLocation assigned to the call queue.
Total Answered CallsNumber of calls that were presented to the agent and answered by them.
Odbijeni poziviNumber of calls that were presented to the agent but went unanswered.
Total Presented CallsNumber of inbound calls to the agent that were distributed by the call queue.
Total Talk TimeTotal time that the agent spent actively talking on calls.
Avg Talk TimeAverage time that the agent spent actively talking on calls.
Total Hold TimeTotal time that the agent put calls on hold.
Avg Hold TimeAverage time that the agent put calls on hold.
Total Handle TimeTotal time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanjaAverage time that agents spent handling calls.

Rezime statistike automatskog čuvara

Obezbeđuje detalje o pozivima usmerenim ka automatskim prisutnima u vašoj organizaciji.

Ime koloneOpis
Automatski pomoćnikIme automatskog pomoćnika, kao što je obezbeđeno.
Ph. No. / Extn.Proširenje dodeljeno automatskom pomoćniku.
LokacijaLokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj pozivaUkupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
OdgovorenoBroj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
NeodgovorenihBroj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
ZauzetoBroj poziva gde su pozivaoci dostigli prometan ton.
OstaliBroj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorioProcenat poziva na koje odgovaraju agenti.
Ukupno trajanjeTotal time that callers were on the line with the auto-attendant when first answered until the call is routed or terminated.

Ključni detalji o radnom vremenu auto-prisutnih

Pruža detalje o pozivima usmerenim ka automatskim prisutnima tokom redovnog radnog vremena.

Ime koloneOpis
Automatski pomoćnikIme automatskog pomoćnika, kao što je obezbeđeno.
Taster pritisnutOpcija tastera koju su na tastaturi pritisli pozivaoci
Ph. No. / Extn.Proširenje dodeljeno automatskom pomoćniku.
LokacijaLokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj pozivaUkupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
OdgovorenoBroj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
NeodgovorenihBroj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
ZauzetoBroj poziva gde su pozivaoci dostigli prometan ton.
OstaliBroj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorioProcenat poziva na koje odgovaraju agenti.
TrajanjeDužina vremena koje su pozivaoci bili na vezi sa auto-dežurnicima.
OdredišteThe phone number of the terminating call detail record.
Meni tasteraOpcija ključnog menija dodeljena tasteru pritisnutom na tastaturi.
Opis ključaOpis opcije tastera koju su na tastaturi pritisli pozivaoci.

Automatsko čuvar posle radnog vremena ključni detalji

Obezbeđuje detalje o pozivima usmerenim ka automatskim čuvarima nakon redovnog radnog vremena.

Ime koloneOpis
Automatski pomoćnikIme automatskog pomoćnika, kao što je obezbeđeno.
Taster pritisnutOpcija tastera koju su na tastaturi pritisli pozivaoci
Ph. No. / Extn.Proširenje dodeljeno automatskom pomoćniku.
LokacijaLokacija automatskog pomoćnika, kao što je obezbeđeno.
Ukupan broj pozivaUkupan broj dolaznih poziva preusmeren je na automatskog pomoćnika.
OdgovorenoBroj poziva na koje odgovaraju agenti, korisnici putem prosleđivanja poziva ili govornih poruka.
NeodgovorenihBroj poziva koji su upućeni agentima, korisnicima putem prosleđivanja poziva ili govornih poruka, ali nisu odgovorili.
ZauzetoBroj poziva gde su pozivaoci dostigli prometan ton.
OstaliBroj poziva koji su imali status koji nije odgovarao, bez odgovora ili zauzet. Na primer, instance u kojima pozivalac nije napravio izbor ključa.
% je odgovorioProcenat poziva na koje odgovaraju agenti.
TrajanjeDužina vremena koje su pozivaoci bili na vezi sa auto-dežurnicima.
OdredišteThe phone number of the terminating call detail record.
Meni tasteraThe key menu option is assigned to the key pressed on the keypad.
Opis ključaOpis opcije tastera koju su na tastaturi pritisli pozivaoci.

Hunt Group Stats

Provides details about call activities for a hunt group.

Ime koloneOpis
Ciljana grupaName of the hunt group.
LokacijaLocation assigned to the hunt group.
Phone NoPhone number assigned to the hunt group.
LokalExtension number assigned to the hunt group.
Total Talk MinsTotal number of minutes that hunt group members were actively talking on calls.
Avg Talk MinsAverage number of minutes that hunt group members were actively talking on calls.
Total Handle MinsTotal number of minutes that hunt group members spent handling calls. Časovi rukovanja se izračunavaju kao Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle MinsAverage number of minutes that hunt group members spent handling calls.
Total Wait MinsTotal number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Avg Wait MinsAverage number of minutes that callers spent waiting for the next available hunt group member to answer the call.
Total Abandoned MinsNumber of calls answered by agents.
Avg Abandoned MinsTotal number of minutes where callers hung up or left a message before a hunt group member became available.
Calls AnsweredAverage number of minutes where callers hung up or left a message before a hunt group member became available.
% Calls AnsweredPercentage of calls answered by hunt group members.
Calls AbandonedNumber of calls where the caller hung up or left a message before a hunt group member became available.
% Calls AbandonedPercentage of calls where the caller hung up or left a message before an agent became available.
Avg No. of Agents Handling CallsAverage number of agents that actively handled calls.

Hunt Group Agent Stats

Provides details of all the agents who are assigned to hunt groups in your organization. You can use this report to see which agents get the most calls and information about their calling stats.

Ime koloneOpis
Agent/Workspace/Virtual Line NameName of the agent, workspace, or virtual line.
Ciljana grupaName of the hunt group.
LokacijaLocation assigned to the hunt group.
Total Answered CallsTotal number of calls that were presented to hunt group members and answered by them.
Total Presented CallsTotal number of calls that were presented to hunt group members.
Total Talk MinsTotal number of minutes that hunt group members spent actively talking on calls.
Avg Talk MinsAverage number of minutes that hunt group members spent actively talking on calls.
Total Handle MinsTotal number of minutes that hunt group members spent handling calls. Časovi rukovanja se izračunavaju kao Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle MinsAverage number of minutes that hunt group members spent handling calls.

Ovaj izveštaj prikazuje detaljne podatke istorije poziva. Use this information to view trends at a high level or drill down to specific call types, for understanding the calling behavior.

Pro pack users have access to 400 days of past data for this report. Standard users have access to 89 days of past data. The maximum date range that you can select each time you generate this report is 31 days.

Ime kolone

Opis

Vreme početka

This is the start time of the call, in UTC. The answer time may be slightly after this value.

Vreme je za odgovor

Displays the time when the call is answered in UTC.

Trajanje

The length of the call, in seconds.

Pozivni broj

Za dolazne pozive, to je broj telefona poziva. Za odlazne pozive, to je broj telefona korisnika.

Pozvani broj

Za dolazne pozive, to je broj telefona korisnika. Za odlazne pozive, to je broj telefona pozvane stranke.

Korisnik

Represents the display name for the type of user who made or received the call.

Primer: Display name for real or virtual user types like (User, Workspace, Virtual line, Auto attendant, Call queue, and so on).

ID linije za pozivanje

Za dolazne pozive, to je ID pozivne linije pozivne strane. Za odlazne pozive, to je ID linije za pozivanje korisnika.

Pozvani ID linije

Za dolazne pozive, to je ID linije za pozivanje korisnika. Za odlazne pozive, to je ID pozivne linije pozvane stranke.

ID korelacije

ID korelacije za vezivanje više pozivnih nogu iste sesije poziva.

Lokacija

Webex lokacija poziva korisnika za ovaj zapis.

Dolazni prtljažnik

Inbound trunk may be present in the Originating and Terminating records.

  • Originating—Identifies the trunk for inbound calls from an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).

  • Terminating—Identifies the trunk for inbound calls from premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).

Izlazni prtljažnik

Izlazno prtljažnik može biti predstavljen u zapisima porekla i prekidanja.

  • Originating—Identifies the trunk for outbound calls routed through a trunk (not a route group) to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

  • Terminating—Identifies the outbound trunk for calls to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Grupa usmeravanja

Ako postoji, ovo polje je prijavljeno samo u zapisima koji potiču. Route group identifies the route group used for outbound calls routed through a route group to premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Smer

Whether the call is inbound or outbound. Moguće vrednosti su:

  • PREKIDANJE – dolazni

  • POREKLO – odlazni

Tip poziva

Tip poziva.

Primeri:

  • SIP_MEETING—Integrated Audio for Webex Calling. A call in or callback to a Webex Meeting using a Webex Calling app or device.

  • SIP_NATIONAL—An outgoing domestic call within the user's region.

  • SIP_INTERNATIONAL—An outgoing call made to another region from the user's home region.

  • SIP_SHORTCODE—Shortcode feature/service call. Short numbers are premium or free, depending on region and service.

  • SIP_INBOUND—Inbound or Incoming call This type covers all inbound calls from PSTN or another external trunk.

  • SIP_EMERGENCY—Emergency calls. For example, dialing 911 in the U.S..

  • SIP_PREMIUM—Calls that use enhanced or extended Toll Premium Services, premium rate, or special rate number. Sometimes barred.
  • SIP_ENTERPRISE—Inter or intra-location dialing within the same organization.

  • SIP_TOLLFREE—Toll-free based arriving (incoming) calls. Freephone numbers.

  • SIP_MOBILE—A mobile/cell call is when the user originated the call with their mobile number, or received the call when called on their mobile number.

  • SIP_URI—Generic URI dialing Example: bob@company.com

  • SIP_OPERATOR—Network operator services. Primer: To start any call that requires an operator's assistance.

  • UNKNOWN—Unable to determine the call type.

  • ZTN—Zero touch meeting

Whenever the PSTN calls are routed using a dial plan pattern, this causes a miscategorization of the call type. In such cases, it’s not considered as a PSTN call.

Primer: Using TEHO to route the call to the right country and then using the PSTN connection for the local cluster in that country.

Tip klijenta

Tip klijenta koji korisnik (kreiranje ovog zapisa) koristi za upućivanje ili prijem poziva.

Primeri:

  • SIP—Calls that are made to or from a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins through SIP.

  • WXC_CLIENT - Webex Calling App

  • WXC_THIRD_PARTY - Third-party device

  • TEAMS_WXC_CLIENT - SIP client running in the Webex App client application

  • TEAMS_CLIENT - mobile or desktop or web based clients

  • TEAMS_DEVICE - Cloud registered room or board

  • TEAMS_SHARE - Teams share-only device

  • CLOUD_AWARE_SIP - Cloud aware SIP device sending diagnostics events

  • WXC_DEVICE - MPP desk phone devices

  • WXC_SIP_GW - Local Gateway

Verzija klijenta

Verzija klijenta koju korisnik (ovog CDR-a) koristi za pozivanje ili prijem.

Tip sub klijenta

If the call is TO or FROM a mobile phone using Webex Go, the Client type display as SIP, and the Sub client type display as MOBILE_NETWORK.

Tip OS-a

The operating system that the app is running on, if available.

Mac računar uređaja

MAC adresa uređaja, ako se zna.

Model

The device model type the user is using to make or receive the call.

Primeri:

  • 8865-3PCC—Cisco IP Phone 8865

  • IOS—Cisco's SIP Gateway

  • Cisco-Board 70—Cisco Webex Board series 70

  • ATA192-XX—Cisco ATA 192 Analog Telephone Adapter

  • DBS-210-3PC—Cisco IP DECT Base Station 210 Series, and so on.

Odgovoreno

Indicates whether the particular call leg is answered or not.

Primeri:

  • In a hunt group case, the agent who didn’t pick the call has Answered = FALSE. And the agent who picked the call has Answered = TRUE, UserType=HuntGroup.

  • Calls answered by voicemail hasAnswered = TRUE, but User Type = VoicemailRetrieval

Međunarodna zemlja

Zemlja biranog broja. This field is only displayed for international calls.

Originalni razlog

Call redirection reason for the original called number.

Primeri:

  • Unconditional—Call Forward Always (CFA) service, Group night forwarding

  • NoAnswer—The party wasn’t available to take the call. CF/busy or Voicemail/busy

  • Deflection—Indication that a call is redirected. Possible causes are Blind transfer, Auto attendant transfer, Transfer out of a call center and so on.

  • TimeOfDay—Automated redirection based on the time of the call. Call Forwarding Selective, Call Forwarding mode-based, or Group Night.

  • UserBusy—DND enabled or the user willingly declined the call. CF/busy or Voicemail/busy.

  • FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office.

  • CallQueue—A call center call to an agent or a user (a member of the call queue).

  • HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group).

  • ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” part is the digits collected from the caller, identifying the target mailbox (Extension or DN).

  • ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal.

  • Unavailable—To a Voicemail (VM), when the user has no App or device.

  • Unrecognized—Unable to determine the reason.

  • Unknown—Call Forward by phone with no reason.

Srodni razlog

Indicates a trigger that led to a change in the call presence. The trigger could be for this particular call or redirected through a different call.

Primeri:

  • Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto-attendant transfer, Transfer out of a call center, user's App/device redirection and so on.

  • ConsultativeTransfer—While on a call, the call is transferred to another user by announcing it first. This means that the person is asked if they're interested in taking the call and then transferred.

  • CallForwardSelective—Call Forward as per the defined schedule. It’s based on factors like a specific time, specific callers or to a VM. It always takes precedence over Call Forwarding.

  • CallForwardAlways—Calls are unconditionally forwarded to a defined phone number or to a VM.

  • CallForwardNoAnswer—The party wasn’t available to take the call.

  • CallForwardBusy—The user willingly declined the call, or the user's DND is active which redirected the call to a defined phone number or voice mail.

  • CallForwardNotReachable—Hunt group redirection for an agent who is Not Reachable

  • CallForwardModeBased—Calls are forwarded using the mode-based management feature option.

  • CallRetrieve—The user triggered the call retrieve option to pick up a call that is parked.

  • CallRecording—The User initiated the call recording service that triggered Start, Pause, Resume, or Stop recording options.

  • DirectedCallPickup—Indicates that this user belonged to a call pickup group who answered the call or answered when another member of the call pickup group in a location is busy.

  • Executive—The user is configured using the Executive/Executive assistant service who is allowed to handle calls on someone else's behalf. Also known as Boss-admin

  • ExecutiveAssistantInitiateCall—The user configured as an Executive assistant who placed or initiated the call on someone else’s (Boss admin's) behalf.

  • ExecutiveAssistantDivert—The user is configured as an Executive assistant who had call forwarding enabled to a defined phone number

  • ExecutiveForward—The Executive (Boss-admin) had a call forward setting enabled to a defined number. This call is triggered when an ExecutiveAssistant didn’t pick a call.

  • ExecutiveAssistantCallPush—The user configured as an Executive assistant who received a call and pushed that call out (using #63) to the Executive’s (Boss-admin's) number

  • Remote Office—Indicates the call made to reach the remote location of the user.

  • RoutePoint—Indicates an incoming and queued call to an agent. (For the incoming calls to the route point)

  • SequentialRing—Indicates that this user is in the list of phone numbers, which are alerted sequentially upon receiving an incoming call that matches a set of criteria.

  • SimultaneousRingPersonal—Indicates that this user is in the list of multiple destinations that are to ring simultaneously when any calls are received on their phone number. (The first destination to be answered is connected).

  • CCMonitoringBI—The indication that a Call Queue supervisor invoked silent monitoring.

  • CallQueue—A call center call to an agent or a user (denotes a member of the call queue)

  • HuntGroup—A hunt group-based call to an agent or a user (denotes a member of the hunt group).

  • CallPickup—The user is part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension

  • CallPark—An ongoing call is parked, assigned with a parked number (It's not the user’s phone number).

  • CallParkRetrieve—Callpark retrieval attempt by the user, either for a different extension or against the user’s own extension

  • FaxDeposit—Indicates that a Fax is deposited to the Fax service.

  • PushNotificationRetrieval—Push notification feature usage indication. Means that a push notification is sent to wake up the client and get ready to receive a call.

  • BargeIn—Indicates the user barged-in to someone else’s call.

  • VoiceXMLScriptTermination—Route Point feature usage indication

  • AnywhereLocation—Indicates call origination towards the single number reach (Office Anywhere) location.

  • AnywherePortal—Indicates call origination towards the “user” identified by the single number reach (Office Anywhere) portal.

  • Unrecognized—Unable to determine the reason

Razlog preusmeravanja

Call Redirection Reason for the redirecting number.

Primeri:

  • Unconditional—Call Forward Always (CFA) service

  • NoAnswer—The party isn’t available to take the call. CF/busy or Voicemail/busy

  • Deflection—Indication that a call is redirected. Possible causes could be Blind transfer, Auto attendant transfer, Transfer out of a Call center and so on.

  • TimeOfDay—Automated redirection based on the time of the call. Call Forwarding Selective, Call Forwarding mode-based, or Group Night

  • UserBusy—DND enabled or a user willingly declined the call. CF/busy or Voicemail/busy

  • FollowMe—Automated redirection to a personal redirecting service which could be Simultaneous Ringing, Sequential Ringing, Office Anywhere, or Remote Office

  • CallQueue—A Call center call to an agent or a user (a member of the call queue)

  • HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group).

  • ExplicitIdxxx—Enterprise voice portal redirection to the user’s home voice portal. The “xxx” parts are the digits collected from the caller, identifying the target mailbox (Extension or DN).

  • ImplicitId—Indicates an enterprise voice portal redirection to the user’s home voice portal

  • Unavailable—To a Voicemail, when the user has no App or device.

  • Unrecognized—Unable to determine the reason

  • Unknown—Call Forward by phone with no reason

Glavni broj lokacije

The main number for the user's site where the call is made or received.

Vremenska zona lokacije

Default setting—Displays the Site/Location's time zone offset value between a particular time zone and UTC in minutes.

If the calling timezone is modified from Control Hub, then it displays the particular User/Service calling timezone offset value.

Tip korisnika

Tip korisnika (korisnika ili radnog prostora) koji je primio ili primio poziv.

Primeri:

  • AutomatedAttendantVideo—Automated Attendant Video IVR group service

  • BroadworksAnywhere – Single number reach (Office anywhere) service.

  • VoiceMailRetrieval—Voice Mail group service

  • HuntGroup—A hunt group-based service

  • GroupPaging—one-way call or group page made for target users

  • User—The direct user who made or received the call.

  • LocalGateway—A local gateway-based user who made or received the call.

  • VoiceMailGroup—shared voicemail or inbound fax box for users

  • CallCenterStandard—A call queue-based service

  • VoiceXML—Call added back to the Route Point queue after script termination

  • RoutePoint—Route Point call to an agent (for incoming call to the route point)

  • Place—A workspace-based user who made or received the call.

  • Anchor—Webex Calling user number made or received is integrated with Webex Contact Center. An "anchor" is created to facilitate the call routing flow for WxC <->WxCC.

  • VirtuaLline—Call made or received by a virtual line user using the Multi-line option in Webex Calling

ID poziva

ID SIP poziva koji se koristi za identifikaciju poziva. ID poziva možete da delite sa Cisco TAC-om da biste im pomogli da utvrde poziv ako je potrebno.

Local SessionID

  • The Session ID comprises a Universally Unique Identifier (UUID) for each user-agent participating in a call.

  • It can be used for end-to-end tracking of a SIP session in IP-based multimedia communication systems in compliance with RFC 7206 and draft-ietf-insipid-session-id-15.

Each call consists of four UUIDs known as Local Session ID, Remote Session ID, Final Local Session ID, and Final Remote Session ID.

The Remote SessionID is generated from the Terminating user agent.

The existing Local and Remote Session ID fields provide the initial session ID values of the call.

These session IDs act as a global call identifier and helps with tracking even when midcall transfer or other feature interaction occurs that involves Webex Calling and Remote call control, such as Unified CM using a Local Gateway.

Remote SessionID

Korisnički UUID

Jedinstveni identifikator za korisnika povezanog sa pozivom. Ovo je jedinstveni identifikator u svim Cisco proizvodima.

Org UUID

A unique identifier for the organization that called. Ovo je jedinstveni identifikator širom Cisco-a.

ID izveštaja

Jedinstveni ID za ovaj zapis. Ovo se može koristiti prilikom obrade zapisa za pomoć u deduplikaciji.

ID odeljenja

Jedinstveni identifikator za ime korisničkog odeljenja.

UUID lokacije

Jedinstveni identifikator lokacije povezane sa pozivom. Jedinstven je po Cisco proizvodima.

Oslobađanje zabave

Označava koja strana je prva objavila poziv. Moguće vrednosti su:

  • Lokalno – Koristi se kada lokalni korisnik prvi objavi poziv.

  • Daljinski – koristi se kada krajnje strana prva objavi poziv.

  • Nepoznato – Koristi se kada poziv ima delimične informacije ili nije u mogućnosti da prikupi dovoljno informacija o stranci koja je objavila poziv. To može biti zbog situacija kao što je zaključavanje sile ili zbog otkazivanja revizije sesije.

Redirecting number

When the call is redirected one or more times, this field reports the last redirecting number. Pomaže da se identifikuje ko je poslednji preusmerio poziv. Primenjuje se samo na scenarije poziva kao što su prenos, pozivi prosleđeni pozivi, istovremena zvona i slično.

ID poziva povezanog sa prenosom

Transfer-related call ID is used as a call identifier of the other call leg that's involved in the transfer. Ovaj ID možete da delite sa Cisco TAC-om da biste im pomogli da utvrde strane koje su uključene u prenos poziva.

Biraj broj

Cifre na tastaturi koje je korisnik birao pre prevođenja. Kao rezultat toga, ovo polje prijavljuje više mogućnosti biranja poziva, kao što su:

  • Feature access codes (FACs) are used for invoking features, such as Last Number Redial or a Call Return.

  • An extension that got dialed and a misdialed keypad digit from a device or app.

  • When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, and the digits dialed thereafter.

Kada prevođenja nemaju efekta, polje biranih cifara sadrži iste podatke kao i pozvano polje broja.

This field is only used for originating (outgoing) Calls and isn’t available for terminating (incoming) Calls.

Šifra autorizacije

The administrator creates the authorization code for a location or site for users to use. It's collected by the Account/Authorization Codes or Enhanced Outgoing Calling Plan services.

Call transfer time

Indicates the time at which the call transfer service is invoked during the call. The invocation time is shown using the UTC/GMT time zone.

Korisnički broj

Represents the E.164 number of the user generating a CDR. If there is no number assigned to the user, their extension number displays.

ID lokalnog poziva

A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with:

  • Remote call ID—To identify the remote CDR of a call leg.

  • Transfer related call ID—To identify the call transferred leg.

ID daljinskog poziva

A unique identifier that’s used to correlate CDRs and call legs with each other. This ID is used with Local call ID to identity the local CDR of a call leg.

ID mrežnog poziva

A unique identifier that shows if other CDRs are in the same call leg. Two CDRs belong in the same call leg if they have the same Network call ID.

Povezani ID poziva

Call identifier of a different call that is created by this call because of a service activation. The value is the same as the Local call ID field of the related call. You can use this field to correlate multiple call legs connected through other services.

Ishod poziva

Identifies whether the call is set up or disconnected normally. Moguće vrednosti su:

  • Success—Call is routed and disconnected successfully. Includes Normal, UserBusy, and NoAnswer scenarios.

  • Failure—Call failed with an internal or external error.

  • Refusal—Call is rejected because of call block or timeout.

You can find more information in the Call outcome reason field.

Razlog za ishod poziva

Additional information about the Call outcome is returned. Possible reasons are:

  • Uspelo je
    • Normal—Call is completed successfully.

    • UserBusy—Call is a success, but the user is busy.

    • NoAnswer—Call is a success, but the user didn't answer.

  • Refusal
    • CallRejected—Call attempt rejected at the recipient's end.

    • UnassignedNumber—The dialed number isn't assigned to any user or service.

    • SIP408—Request timed out because couldn’t find the user in time.

    • InternalRequestTimeout—Request timed out as the service couldn’t fulfill the request due to an unexpected condition.

    • Q850102ServerTimeout—Recovery on timer expiry/server timed out

    • NoUserResponse—No response from any end-user device/client

    • NoAnswerFromUser—No answer from the user.

    • SIP480—Callee or called party is currently unavailable.

    • SIP487—Request is terminated by bye or cancel.

    • TemporarilyUnavailable—User is temporarily unavailable.

    • AdminCallBlock—Call attempt is rejected due to the organization's call block list.

    • UserCallBlock—The call to user is rejected because the number is on the user's block list.

    • Unreachable—Unable to route the call to the desired destination.

    • LocalGatewayLoop—Loop detected between the local gateway and Webex Calling.

    • UserAbsent—User is temporarily unreachable or unavailable.

  • Neuspeh
    • DestinationOutOfOrder—Service request failed as the destination can’t be reached or the interface to the destination isn’t functioning correctly.

    • SIP501—Invalid method and can’t identify the request method.

    • SIP503—Service is temporarily unavailable so can’t process the request.

    • ProtocolError—Unknown or unimplemented release code.

    • SIP606—Some aspect of the session description wasn't acceptable.

    • NoRouteToDestination—No route available to the destination

    • Internal—Failed because of internal Webex Calling reasons.

    • MaxConcurrentTerminatingAlertingRequestsExceeded—The number of simultaneous unanswered calls to a local gateway, for the same calling and called number, exceeded the limit.

Final Local Session ID

Each call consists of four UUIDs known as Local Session ID, Remote Session ID, Final Local Session ID, and Final Remote Session ID.

  • The Local SessionID is generated from the Originating user agent.

  • The Remote SessionID is generated from the Terminating user agent.

  • The Final Local Session ID is the value of the Local SessionID at the end of the call.

  • The Final Remote Session ID is the Remote Session ID at the end of the call.

The existing Local and Remote Session ID fields provide the initial session ID values, whereas the Final Local and Remote Session IDs bring a more complete picture of the call.

These session IDs act as a global call identifier and helps with tracking even when midcall transfer or other feature interaction occurs that involves Webex Calling and Remote call control, such as Unified CM using a Local Gateway.

Final Remote Session ID

Answer indicator

When a call is answered, this indicator identifies if the call is answered at a post-redirected location (such as voicemail or a call forward destination) rather than at the called service or user's phone number.

Moguće vrednosti su:

  • Da

  • Ne

  • Yes-PostRedirection

Ring duration

The length of ringing before the call is answered or timed out, in seconds.

Release time

Indicates the time when the call is released by the system in UTC time. This time does not always mean the call is released as sometimes refers to time when either one caller hangs up (for example, Emergency/911 calls)

Omit this field for long duration calls and use the Report time.

Report time

It is same as the Release time usually and is generated only when the call ends.

In error conditions, you observe the following changes:

  • If the release time is not present, the report time can be answer time.

  • If the release time and answer time are not present, the report time can be start time.

PSTN Legal Entity

Displays the regulated business entity registered for providing PSTN service in that particular country. The field is exclusively for Cisco Calling Plans.

The regulated entity name in region and across regions can be different.

PSTN Vendor Org ID

Displays the Cisco Calling plan's org UUID. It’s unique across different regions

PSTN vendor name

Displays the vendor’s name from whom the PSTN service is purchased for the respective country.

PSTN Provider ID

Represents an immutable Cisco defined UUID attribute for a PSTN provider, which uniquely identifies the entity that has provided PSTN in that country.

Caller ID number

Displays the calling party's presentation number. It follows the applicable E.164 normalization and can appear in either E.164 or non-E.164 format. The number can be a direct line/extension, location number, custom option from an organization.

  • The Caller ID number may be a SIP URI instead of a phone number, an extension or a location routing prefix combined with an extension for location or organization-specific calls, a non-E.164 phone number, or an E.164 phone number displayed in the national format based on the orgnizations calling phone number format settings, a number selected by the user, and so on.

  • For redirected calls, this number represents the caller ID number provided to the redirected party.

External caller ID number

It's only set when the Control Hub External caller ID phone number setting is either location number or any other number from an organization . Also, it is not set when the Direct line/Ext options has been selected.

  • Only included in originating CDRs (not present in terminating CDRs).

  • Not set for calls that are redirected

Device owner UUID

When calls are made using multi-line or shared line options, it represents the unique identifier of the device owner (that is, accountable for). This field holds the value of the UUID contained in the Cisco Common Identity associated with a user.

Primer: If Alice has a device assigned, where multiline is configured or Bob and makes/receives a call from Bob's line, then Bob's CDR for the call will have Alice UUID as the device owner.

Only set when the device owner is different than the owner of the device who made/received the call.

Call Recording Platform Name

Call recording platform name and the recording platform can be "DubberRecorder", "Webex" or "Unknown" if the call recording Platform Name could not be fetched. Other supported vendors include Eleveo, ASCTech, MiaRec, and Imagicle.

Call Recording Result

The status of the recorded media can be

  • successful

  • neuspešno

  • successful but not kept

Call Recording Trigger

This field indicates the user's recording mode for this call. The values for this field are:

  • always

  • always-pause-resume

  • on-demand

  • on-demand-user-start

Redirecting party UUID

Whenever call is redirected one or more times, this field indicates the unique identifier of the last redirecting party user or service (that is, accountable for) this CDR. This field holds the value of the UUID contained in the Cisco Common Identity associated with a user or service.

Public Calling IP Address

Indicates the public IP address of the device or application making a call in India locations.

This field values are captured for all number types for India locations.

Public Called IP Address

Indicates the public IP address of the terminating device or application in India locations.

This field values are captured for all number types for India locations.

Final local and remote session ID example:

Call transfer with consultation:

  • Alis zove Boba.
  • Bob se odazove pozivu.
  • Bob then does a consult transfer to Carol.
  • Alice and Carol talk.

The following table shows how the local and final session IDs for Alice, Bob, and Carol differ (in bold) when a call transfer happens.

Detailed call history record (CDR)Local SessionIDRemote SessionIDFinal localsessionIDFinal remote sessionID
Alice OriginatingXYXW
Bob TerminatingYXWX
Bob OriginatingZWXW
Carol TerminatingWZWX

Answer indicator with multiple redirections example:

  • Alis zove Boba.
  • Bob enabled a Call Forward Always option to Carol’s number.
  • Carol enabled a Call Forward Busy option to Dave’s number.
  • Dave finally attends the call.
  • Alice and Dave talk.

The following table shows what the record looks like for the given example:

Detailed call records example for Yes-Postredirection field.

The original called party here is Bob. But, as the call is answered elsewhere as both Bob and Carol had redirections, their Terminating detailed call history records have Answer Indicator = Yes-Postredirection.

Point-to-Point call:

  • Alis zove Boba.

  • Bob se odazove pozivu.

  • Obe strane završavaju poziv.

Webex Calling generates two CDR data. The following table explains the CDR field names and data representations (CDR1, CDR2)

CDR field namesAlice ↔ Bob call leg
CDR1CDR2
SmerORIGINATINGTERMINATING
OdgovorenoTRUETRUE
Pozivni broj+12814659802+442030577002
Pozvani broj+12814659802+442030577002
Birane cifre77002N.P.
KorisnikAlisaBob
ID linije za pozivanjeN.P.Alisa
Pozvani ID linijeBobN.P.
Called IDSSE064225663310323-826219063@10.71.100.219BW064226180310323-1351546003@10.21.1.45
Vrsta korisnika KorisnikKorisnik
ID korelacije9d52512d-0e59-4cb6-9de6-bda7d5b1185e9d52512d-0e59-4cb6-9de6-bda7d5b1185e
Local SessionIDb6230eee00105000a000e069ba481bcdd0bcbad800105000a000e069ba481ba6
Remote SessionIDd0bcbad800105000a000e069ba481ba6b6230eee00105000a000e069ba481bcd
  • Alice’s Originating record (CDR1) would be User = Alice, Called line ID = Bob.

  • Bob’s Terminating record (CDR2) would be User = Bob, Calling line ID = Alice.

  • Correlation ID remains the same for both Alice and Bob.

  • Alice’s Local Session ID = Bob’s Remote Session ID AND

  • Bob’s Local Session ID = Alice’s Remote Session ID.

Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field. Webex Calling generates Terminating CDR with Bob's UUID in the Local Session ID field and Alice's UUID in the Remote Session ID field.

PSTN call to a Webex Calling user:

  • Alis zove Boba. (Alice is the PSTN caller and Bob is a Webex Calling user).

  • Bob se odazove pozivu.

  • Obe strane završavaju poziv.

Webex Calling generates only one CDR record for Bob (CDR1=Terminating).

Alice = PSTN Caller (Originating) don’t have any CDR entries.

CDR field namesNo CDRs created for Alice PSTN caller CDR 1 for Bob Webex Calling registered user
Smer-TERMINATING
Odgovoreno-TRUE
Pozivni broj-+91638076xxxx
Pozvani broj-+1346298xxxx
Birane cifre-N.P.
Korisnik-N.P.
ID linije za pozivanje-N.P.
Pozvani ID linije-N.P.
Called ID-BW101135692160523343591672@10.155.7.148
Vrsta korisnika -Korisnik
Srodni razlog-N.P.
Razlog preusmeravanja-N.P.
Redirecting number-N.P.
ID korelacije-e156cd56-f3c9-4455-bea6-174ac975cfec
Local SessionID-0816529e00105000a0000242be17dcaa
Remote SessionID-N.P.

Blind Transfer Call:

Slepi ili nenadzirani prenos vam omogućava da prenesete pozive na alternativno proširenje ili broj telefona bez čekanja na odgovor ili potvrde dostupnosti prijemne strane.

  • Alis zove Boba.

  • Bob blind transfers the call to Carol. Alice goes on hold.

  • Carol answers the call.

  • Bob se ispraznio.

  • Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The table below explains the CDR field names and data representations (CDR1 to CDR4)

CDR field namesAlice ↔ Bob call legAlice ↔ Carol call leg (post blind transfer)
CDR1CDR2CDR3CDR4
SmerORIGINATINGTERMINATINGORIGINATINGTERMINATING
OdgovorenoTRUETRUETRUETRUE
Pozivni broj+12814659802+12814659802+12814659802+12814659802
Pozvani broj+442030577002+442030577002+35391111632+35391111632
Birane cifre77002N.P.11632N.P.
KorisnikAlisaBobBobCarol
ID linije za pozivanjeN.P.AlisaN.P.Alisa
Pozvani ID linijeBobN.P.CarolN.P.
ID pozivaSSE06265895710052371

1826737@10.21.0.147

BW062659522100523

2103886723@10.21.1.45

BW06265952210052

32103886723@10.21.1.45

BW062855359100523-

1346020832@10.21.1.45

Vrsta korisnika KorisnikKorisnikKorisnikKorisnik
Srodni razlogN.P.SkretanjeSkretanjeN.P.
Razlog preusmeravanjaN.P.N.P.SkretanjeSkretanje
Redirecting numberN.P.N.P.+442030577002+442030577002
ID poziva povezanog sa prenosomN.P.417887153:0A417887153:0N.P.
ID korelacije3631b2a8-a7ba-

414b-8737-46dd30289cd6

3631b2a8-a7ba-414b-

8737-46dd30289cd6

3631b2a8-a7ba-414b-

8737-46dd30289cd6

3631b2a8-a7ba-414b

-8737-46dd30289cd6

Local SessionIDfb8ed91e00105000a

000e069ba481bcd

2247175900105000a

000e069ba481ba6

fb8ed91e00105000a

000e069ba481bcd

e54d9c6300105000a

000c4c603f1c9e8

Remote SessionID2247175900105000a0

00e069ba481ba6

fb8ed91e00105000a

000e069ba481bcd

e54d9c6300105000a

000c4c603f1c9e8

fb8ed91e00105000a

000e069ba481bcd

  • Redirecting number = Bob’s number who did the blind transfer (CDR3, CDR4).
  • Related reason = Deflection on CDR2. CDR3 indicates that it’s a blind transfer.
  • The transfer related Call ID provides the call identifier of the other call involved in the transfer, populated only on CDR2 and CDR3.
  • Correlation ID remains the same for all four CDR call legs (CDR1 through CDR4).
  • Call ID for CDR2 and CDR3 is unique.
  • For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
  • Post blind transfer, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol’s call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call Park and Retrieval:

  • Alice called Bob and talked.

  • Bob parks the call to Carol’s extension and hangs up.

  • Carol Unparks the call using the Unpark option or by dialing the FAC *88 <extension where the call got parked> and retrieves the call.

  • Alice and Carol talk and either party ends the call.

Webex Calling generates four CDR records. The following table explains the CDR field names and data representations (CDR1 to CDR4)

CDR field namesAlice ↔ Bob call legBob parking the callCarol unpark / retrieving parked call
CDR1CDR2CDR3CDR4
SmerORIGINATINGTERMINATINGORIGINATINGORIGINATING
OdgovorenoTRUETRUEFALSETRUE
Pozivni broj+12814659802+12814659802+442030577002+35391111632
Pozvani broj+442030577002+442030577002*6811632*8811632
Birani broj7702N.P.*6811632*8811632
KorisnikAlisaBobBobCarol
ID linije za pozivanjeN.P.AlisaN.P.N.P.
Pozvani ID linijeBobN.P.N.P.N.P.
ID pozivaSSE114440280110523-750048880@10.21.0.147BW114441007110523-418027819@10.21.1.45SSE114910189110523-234181851@10.23.0.4SSE114942533110523-1051117950@10.23.0.4
Vrsta korisnika KorisnikKorisnikKorisnikKorisnik
Srodni razlogN.P.N.P.CallParkCallParkRetrieve
Razlog preusmeravanjaN.P.N.P.N.P.N.P.
Redirecting numberN.P.N.P.N.P.N.P.
ID poziva povezanog sa prenosomN.P.N.P.N.P.N.P.
ID korelacije6a7156c8-fe9a-41bf-

8790-73cdf58c5f95

6a7156c8-fe9a-41bf-

8790-73cdf58c5f95

a6ccd315-99ad-42f7-

88d7-01a7f4a40699

1a4be593-5329-47ce-

9972-367a7c5452fd

Local Seccion ID6313d03900105000a

000e069ba481bcd

b7f18c4a00105000

a000e069ba481ba6

b7f18c4a00105000

a000e069ba481ba6

323ebde800105000

a000c4c603f1c9e8

Remote Session IDb7f18c4a00105000a

000e069ba481ba6

6313d03900105000a

000e069ba481bcd

N.P.6313d03900105000a

000e069ba481bcd

  • Related reason = CallPark on CDR3 indicates that Bob did a CallPark.
  • Related reason = CallParkRetrieve on CDR4 indicates that Carol did the Unpark or CallParkretrieval.
  • Answered indicator = FALSE for CDR3 parked leg. Answered indicator = TRUE for rest of the call legs.
  • The correlation ID remains the same for Alice ↔ Bob. Bob parking the call and Carol unparking would have a different correlation ID.
  • For Alice ↔ Bob. Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
  • When Bob parks the call to Carol’s extension, only an ORIGINATING CDR3 is created that retains Bob’s Local Session ID, Remote Session ID = NA.
  • By the time Carol Unparks the call, Alice’s Local Session ID is retained and propagates to Alice ↔ Carol's call leg. Alice’s Local Session ID = Carol’s Remote Session ID.

Call with multiple redirection flows:

  • Alis zove Boba. Bob has Call forward Busy enabled to Carol.

  • Carol has Call forward always enabled to Dave.

  • Dave picked up the call, Alice and Dave talked and either party ends the call.

Webex Calling generates six CDR records. The following table explains the CDR field names and data representations (CDR1 to CDR6).

Call with multiple redirection flows table in Calling Detailed Call History report.
  • The calling number always conveys the actual calling party, and it’s not modified by any redirections.
  • CDR3, CDR4 (CallForwardBusy), Redirecting number = Bob’s number. Related reason=CallForwardBusy and Redirect reason=UserBusy.
  • CDR5, CDR6 (CallForwardAlways), Redirecting number = Carol’s number. Related reason=CallForwardAlways and Redirect reason=Unconditional.
  • For Alice ↔ Bob call leg, Alice’s Local Session ID = Bob’s Remote Session ID. Bob’s Local Session ID = Alice’s Remote Session ID.
  • For Bob ↔ Carol’s (CallForwardBusy) and Carol ↔ Dave’s (CallForwardAlways), Local Session ID and Remote Session ID from Alice’s call leg are retained and propagated.
  • For the final call leg from Alice ↔ Dave, Alice’s Local Session ID = Daves’s Remote Session ID. Dave’s Local Session ID = Alice’s Remote Session ID.

Call Timeline

  • Alis treba oko 20 sekundi da pozove Boba.
  • Bob places Alice on Hold and blind transfers the call to Charlie which takes about three seconds before Charlie answers the transferred call.
  • Bob se isprazni i Alis zavrљi poziv sa Иarli, љto traje oko 23 sekunde.

Na osnovu prethodnog slučaja, ukupna dužina poziva je oko 46 sekundi.

For reference, the spreadsheet captures the Blind Transfer Call Details:

Primer unakrsne tabele sa detaljima poziva slepog prenosa

Neki zapisi izveštavaju o posebnoj funkcionalnosti. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification is sent to wake up the client and get ready to receive a call.

Statistika reda čekanja

This report provides details of call queues that are set up in your organization. You can use this report to see the number of incoming calls that are in call queues and the status of these calls.

Column nameOpis
Red za čekanje pozivaName of the call queue.
LokacijaLocation assigned to the call queue.
Phone NO.A phone number assigned to the call queue.
LokalExtension number assigned to the call queue.
Total Hold TimeTotal time that calls are placed on hold by agents.
Avg Hold TimeAverage time that calls are placed on hold by agents.
Total Talk TimeTotal time that agents are actively talking on calls.
Avg Talk TimeAverage time that agents are actively talking on calls.
Total Handle TimeTotal time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanjaAverage time that agents spent handling calls.
Total Wait TimeTotal time that callers spent waiting for the next available agent to answer the call.
Pros. vreme čekanjaAverage time that callers spent waiting for the next available agent to answer the call.
Pozivi na koje je odgovorenoNumber of calls answered by agents.
% Answered CallsProcenat poziva na koje odgovaraju agenti.
Abandoned CallsNumber of calls where the caller hung up or left a message before an agent became available.
% Abandoned CallsPercentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned TimeAverage time where callers hung up or left a message before an agent became available.
Total Abandoned TimeTime where callers hung up or left a message before an agent became available.
Ukupni poziviTotal number of incoming calls.
Calls OverflowedNumber of calls that overflowed because the queue limit is met.
Calls Timed OutNumber of calls that timed out because the wait time exceeded the maximum limit.
Calls TransferredNumber of calls that are transferred out of the queue.
Avg No. of Agents AssignedAverage number of agents assigned to call queues.
Avg No. of Agents Handling CallsAverage number of agents that actively handled calls.

Queue agent stats

This report provides details of all agents who are assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Column nameOpis
Agent Name/Workspace NameName of the agent or workspace.
Red za čekanje pozivaName of the call queue.
LokacijaLocation assigned to the call queue.
Total Answered CallsNumber of calls that are presented to the agent and answered by them.
Odbijeni poziviNumber of calls that are presented to the agent but went unanswered.
Total Presented CallsNumber of inbound calls to the agent that are distributed by the call queue.
Total Talk TimeTotal time that an agent spent actively talking on calls.
Avg Talk TimeAverage time that an agent spent actively talking on calls.
Total Hold TimeTotal time that an agent put calls on hold.
Avg Hold TimeAverage time that an agent put calls on hold.
Total Handle TimeTotal time an agent spends on a call from a queue, including ring time. This is recorded when the agent ends or transfers the call.
Pros. vreme rukovanjaAverage time that an agent spent handling calls.

Wrap-up Reason

This report provides details on how agents are wrapping up calls in your organization. You can use this report to take any actions based on those details, such as refining wrap-up reasons or assessing whether agents deliver quality customer assistance.

Column nameOpis
DatumDate of the call.
Ime agentaName of the agent.
LokacijaPhysical location assigned to the agent.
Contact Start TimestampTimestamp of when the agent started talking to the customer on the call.
Contact End TimestampTimestamp of when the agent ended talking to the customer on the call.
Contact DurationNumber of inbound calls to the agent that are distributed by the call queue.
Wrap-Up ReasonName of the wrap-up reason that the agent selects for the wrap-up state.
Wrap-Up DurationAmount of time that the agent was engaged in the wrap-up activity state.
Wrap-Up Activity Start TimestampTimestamp of when the wrap-up activity started.
Wrap-Up Activity End TimestampTimestamp of when the wrap-up activity ended.

Sobe i radni stolovi detalji

Use this report to see details of every device in your organization and its uses. The Total Hours Used column, shows the total usage of the device over the selected date range. Such information helps you to find under-utilized devices. You can also find out which devices have been offline by checking the Last Seen Date column.

The information in this report is the same as what you can find in the Analytics dashboard.

Ime kolone

Opis

ID uređaja

Jedinstveni identifikator interni za administratore.

Tip uređaja

Model uređaja.

Dodeljeno

A name of the place or user this device is assigned to. If this field is blank, then the device is deleted from your organization.

Oznake

Prikazuje oznake dodeljene uređaju na stranici "Uređaji kontrolnog čvorišta".

IP adresa

Last known IP address of when the device is online.

Mac adresa

Adresa kontrole pristupa medijima uređaja.

Poslednji poznati status

Status uređaja na mreži iz poslednja 24 časa.

Ukupno korišćenih časova

Ukupna upotreba preko izabranog opsega datuma

Pozivi

The number of hours the device is used for a call over the selected date range.

Lokalni ožičeni ekran

The number of hours the device is used for a wired local display over the selected date range.

Bežična mreža lokalnog ekrana

The number of hours the device is used for a wireless local display over the selected date range.

Rad na beloj tabli

The number of hours the device is used for whiteboarding over the selected date range.

Digitalni natpisi

The number of hours the device is used for digital signage over the selected date range.

USB pasoš

The number of hours the device is used for USB passthrough over the selected date range.

First Seen

Shows when the device is added to the Control Hub for the first time.

Poslednja aktivnost

Shows when the device is last online.

Delete Date

Shows when the device is deleted from Webex.

ViMT izveštaj o licenci

This report shows you the license usage for unique active Cisco devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Svaki odabrani datum ima svoj skup podataka. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you the data for each date of the report.

Ime kolone

Opis

Webex Org ID

Jedinstveni ID organizacije "Kontrolno čvorište" kojoj izveštaj pripada.

Datum

Datum kalendara za zapisane podatke. There’s one record per day.

Uređaj 24 sata

Prebrojavanje jedinstvenih uređaja koji su koristili VIMT u poslednja 24 časa datuma.

Uređaj traje 30 dana

Broj jedinstvenih uređaja koji su koristili VIMT u poslednjih 30 dana datuma.

Jedinstveni uređaji kotrljaju prosek od 90 dana

Prosečan broj jedinstvenih uređaja koji su koristili VIMT u poslednjih 90 dana datuma.

VIMT izveštaj o korišćenju

This report provides details about calls where Cisco devices and third-party SIP devices are used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.

Ime kolone

Opis

ID konferencije timova

Jedinstveni ID sastanka microsoft teamsa.

Ime uređaja

Ime uređaja koji se koristi za pridruživanje sastanku Microsoft Teamsa.

URL adresa uređaja

The URL associated with the device.

Vreme pridruživanja uređaju

Vreme (u UTC+0) kada se uređaj pridružio sastanku Microsoft Teams pomoću VIMT-a.

Vreme prekidanja veze sa uređajem

Vreme kada je uređaj prekinuo vezu sa sastankom microsoft teamsa.

URI STIP uređaja

Adresa Protokola pokretanja sesije (SIP) povezana sa uređajem.

ID zakupaca timova

Jedinstveni ID korisnika u Microsoft Teams klijentu.

Poziv za pridruživanje uređaju datuma

The date that the device is used to join the Microsoft Teams meeting using VIMT.

Device power consumption report

This report provides details of the energy consumption of Cisco devices and phones. You can use this report to see which devices are using up a lot of energy, and with that information, change modes accordingly to save on energy costs.

This report includes data for the following measurable devices and phones:

  • Desk Portfolio (excluding DX 70)
  • Board Portfolio (excluding Spark Board 55 and 70)
  • Room Kit and Room Kit Mini
  • Room Bar and Room Bar Pro
  • Quad Cam
  • Codec Plus, Codec Pro, Codec EQ
  • Room55S
  • Desk Phone 9800
Column nameOpis
Naziv uređajaName of the device.
Tip uređajaModel uređaja.
LokacijaLocation assigned to the device.
Hours in Call modeNumber of hours (in two decimal points) the device spent in Call mode.
Power consumption in Call modeHow much energy the device consumed in watts while in Call mode.
Hours in Idle modeNumber of hours (in two decimal points) the device spent in Idle mode.
Power consumption in Idle modeHow much energy the device consumed in watts while in Idle mode.
Hours in Halfwake modeNumber of hours (in two decimal points) the device spent in Halfwake mode.

This data doesn't apply to Desk phones.

Power consumption in Halfwake modeHow much energy the device consumed in watts while in Halfwake mode

This data doesn't apply to Desk phones.

.
Hours in Display Off modeNumber of hours (in two decimal points) the device spent in Display Off mode.
Power consumption in Display Off modeHow much energy the device consumed in watts while in Display Off mode.
Hours in Networked Standby modeNumber of hours (in two decimal points) the device spent in Networked Standby mode.

This data doesn't apply to Desk phones.

Power consumption in Networked Standby modeHow much energy the device consumed in watts while in Networked Standby mode.

This data doesn't apply to Desk phones.

Total power consumptionHow much energy the device consumed in kilowatts while in all of the modes combined.
Hours in Deep Sleep modeNumber of hours (in two decimal points) the phone spent in Deep Sleep mode.

This data only applies to Desk phones.

Power consumption in Deep Sleep modeHow much energy the phone consumed in watts while in Deep Sleep mode.

This data only applies to Desk phones.

Desk phones detail

This report provides details of Cisco Phones used in your organization. You can use this report to view usage data and adoption rates of desk phones.

This report only provides details for the Cisco Desk Phone 8875 and 9800 series.

Column nameOpis
ID uređajaUnique identifier of the desk phone.
Tip uređajaModel uređaja.
DodeljenoName of the user or workspace that this desk phone is assigned to.
OznakeShows tags assigned to the desk phone on the Control Hub Devices page.
IP adresaLast known IP address of the desk phone.
Mac adresaMedia Access Control address of the desk phone.
Serijski brojSerial number of the desk phone.
Verzija softveraLast known software version of the desk phone.
Poslednji poznati statusLast known status of the desk phone.
First SeenShows when the desk phone was added to Control Hub for the first time.
Poslednja aktivnostShows when the desk phone was last online.
Delete DateShows when the desk phone was deleted from Control Hub.
PoziviNumber of calls made on the desk phone over the selected date range.
SastanciNumber of meetings joined on the desk phone over the selected date range.
Calls minutesNumber of minutes that the desk phone was used for calls over the selected date range.
Meetings minutesNumber of minutes that the desk phone was used for meetings over the selected date range.
Action buttonNumber of times that the action button was used on the desk phone over the selected date range.

This data only applies to Cisco Desk Phone 9800 Series.

Vruć stoNumber of times that the desk phone was used for hot desking over the selected date range.
Favorite buttonNumber of times that the favorite button was used on the desk phone over the selected date range.

This data only applies to Cisco Desk Phone 9800 Series.

KontaktiNumber of times that the user accessed contacts on the desk phone over the selected date range.
Zapisi pozivaNumber of times that the user accessed call logs on the desk phone over the selected date range.

Workspace usage

This report provides details on how workspaces are used in your oganization. You can use this report to see which workspaces are popular with your users.

Column name

Opis

Workspace id

Unique identifier of the workspace.

Workspace name

Name of the workspace.

Lokacija

Location assigned to the workspace.

Tip

Type assigned to the workspace.

Kapacitet

Maximum number of people the workspace is for.

Sadržaj

Devices assigned to the workspace.

Scheduling service

Scheduling service assigned to the workspace. Moguće vrednosti su:

  • Nijedno
  • Google
  • Microsoft

E-adresa

Email address assigned to the workspace.

Usluga pozivanja

Calling service assigned to the workspace. Moguće vrednosti su:

  • Besplatno
  • Broadworks
  • Webex
  • Hibridno
  • Nijedno
  • Prostorije
  • thirdPartySip

Sastanci organizovani na uređaju

If the devices assigned to the workspace was used to host meetings within the selected date range.

Hot desk

If the workspace was used as a hot desk within the selected date range.

Occupancy hours

Number of hours the workspace was used by people.

Number of Ghosted meetings

Number of meetings where the workspace was scheduled for a meeting, but wasn't occupied.

Total booked meetings

Number of meetings that the workspace have been scheduled for use.

Onboarding User Activation and License Details

This report provides details about method of onboarding users in your organization and how licenses are assigned to them.

Ime kolone

Opis

Ime

Ime i prezime dodatog korisnika.

E-adresa

E-adresa korisnika.

Ime administratora

Ime i prezime administratora koji je dodao korisnika, ako je primenljivo.

E-pošta administratora

E-adresa administratora koji je dodao korisnika, ako je primenljiva.

Poziv poslato (GMT)

The date and time that an invitation is sent to the user, if applicable.

Metod na brodu

The method used to add the user to the Control Hub. Moguće vrednosti su:

  • API—User is added with an API.
  • Manual—User is manually added in the Control Hub.
  • CSV—User is added with a CSV file.
  • Dirsync—User is added with Cisco Directory Connector.
  • User Claim—User is added with the claim process.
  • Invite from Webex App—User is added from the Webex App.
  • Self_signup—User is added with the self sign-up process.
  • BWKS_prov_API—User is added with the Webex for Broadworks provisioning API.
  • People_API—User is added with the Webex People API.
  • Site_conversion—User is added with the Site admin to the Control Hub update process.
  • Org_license_template—User is added with the organization license template.
  • Group_license_template—User is added with the organization group license template.
  • External_admin_invite—User is added by an external admin in the organization.
  • Other—User is added with other methods not described.

Metod dodele licence

Metod koji se koristi za dodeljivanje korisniku licence. Metode su:

  • Ručno – Administrator je korisniku ručno dodelio licencu.

  • Automatski – Predložak licence je korisniku automatski dodelio licencu.

Licence

Imena licenci dodeljenih korisniku.

Status dodele licence

If the licenses are assigned to the user successfully or unsuccessfully.

Status aktivacije

Status aktivacije korisnika je prikazan kao aktiviran ako se korisnik prvi put ujavi u Webex aplikaciju.

Korisnici koji se nisu prijavili u Webex aplikaciju prikazuju se kao neobrađeni .

Datum aktivacije

Datum kada se status korisnika promenio u Aktivno .

ID korisnika

Jedinstveni ID korisnika.

ID administratora

Jedinstveni ID administratora koji je dodao korisnika.

Izveštaj o ugovoru o preduzeću

This report provides details about how many licenses are being used in a subscription. Ovaj izveštaj je dostupan samo ako vaša organizacija ima aktivnu pretplatu koja ispunjava uslove unapred.

Ime kolone

Opis

Tačka

Period u kojem se pretplata nalazi. A period is defined as a 30-day cycle that starts on the day your subscription is activated, and corresponds with your billing cycle.

Na primer, ako je vaša pretplata počela 5. jula 2020. godine, onda bi sledeći period počeo 30 dana kasnije, 4. avgusta 2020. godine.

Datum

Kalendarski datum u okviru perioda.

ID pretplate

Jedinstveni ID pretplate.

Proizvod

Ime proizvoda za prijavljene licence.

Obezbeđena količina licence

Ukupan broj licenci obezbeđenih za pretplatu i proizvod.

Dodeljena količina licence

Broj dodeljenih licenci korisnicima na prijavljeni datum.

Količina potrošnje

Ovaj broj odražava poravnatu vrednost koja se koristi za identitet "True Forward". IT administratori mogu da prate ovu vrednost tokom perioda ugovora, mnogo pre perioda u kojem pretplata dospeva za potencijalnu promenu.

Customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Custom templates appear in their own section, and are tagged so that you can easily identify them.

Custom reports section in Control Hub

Some templates can't be customized, and some columns are required for certain templates. You can choose which columns are required while customizing a template. The following image shows an example.

Static column fields example for custom reports in Control Hub.

Each administrator can create up to 50 custom templates, and view only the custom templates that they created.

An external administrator, such as a partner administrator who manages a customer's organization in the Control Hub, cannot create new custom templates.

You can create up to 50 custom templates and view only your custom templates. Drugi administratori mogu da kreiraju sopstveni skup do 50 prilagođenih predložaka.

Prilagođeni predlošci se ne mogu uređivati nakon njihovog kreiranja.

1

Sign in to Control Hub and go to Reports > Templates.

2

Click New custom template.

Pojaviće se prozor celog ekrana. Da biste izašli iz ovog prozora, možete kliknuti na dugme " Otkaži" ili završiti kreiranje prilagođenog predloška.Kreiranje prilagođenog ekrana predloška
3

U odeljku "Predložak" izaberite predložak koji želite da prilagodite, unesite ime prilagođenog predloška i dodajte opis.

4

In the Data section, select options:

  • Filter data—Select the filters for which you want to show data. For example, if you select IS_SHARING = YES as a filter in the Meetings Details report, the report only shows data for the meetings where someone shared their screen. If you select Location = Toronto in the Call Queue Stats report, the report only shows data for the call queues based in Toronto.
  • Customize columns—Select the columns you want to reorder in the customized template. Neki predlošci imaju kolone koje nije moguće ukloniti.
5

Kliknite na dugme Sačuvaj predložak.

When you delete a custom template, any automatic schedules for that template are also deleted. Previously generated report from that custom template is kept.

1

Sign in to Control Hub and go to Reports > Templates.

2

Click the More button next to the custom template that you want to delete.

3

Izaberite stavku Izbriši , a zatim potvrdite izbor.

1

Sign in to Control Hub and go to Reports > Templates.

2

Click on a report template that you want to generate.

3

Click Generate report.

Generate report UI in Control Hub
4

Odaberite da biste generisali izveštaj:

  • Now—Select the date range on which you want to view the data.
  • Daily—Select on which days you want to generate the report automatically. Izveštaj sadrži podatke za prethodni dan onoga što izaberete.
  • Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last seven days starting from the day that you select.
  • Monthly—Select the day that you want to generate the report automatically every month. Izveštaj sadrži podatke za poslednjih 30 dana počevši od dana izbora.
5

Potvrdite izbor u polju za potvrdu Obavesti me putem e-pošte ako želite e-poruku o tome kada je izveštaj spreman za preuzimanje.

6

U zavisnosti od rasporeda izveštaja, izaberite stavku Generisanje izveštaja ili izveštaja rasporeda.

Reports that you generate show up in the Report list tab. You can see when a report is ready to download under the Status column. Report statuses available are:

  • Processing—The report is generating the data for you to download.
  • Processed—The report has generated the data. You can start to prepare the report for download.
  • Preparing for download—You've selected to prepare the report so you can download it.
  • Ready for download—The report is ready for you to download at any time.
  • Incomplete—The report isn't processed correctly. Generate the report again to fix this status.

1

Sign in to Control Hub and go to Reports > Report list.

2

Under Actions, click MoreIkona "More inline" next to the report you want to download, and then select Prepare for download.

The status of report changes to Preparing for download.
3

Once the status of report changes to Ready for download, click MoreIkona "More inline", and then select Download report.

4

Select Compressed file.

The report starts to download.

Izveštaj možete onemogućiti ako želite da pauzirate automatsko pokretanje izveštaja.

1

Sign in to Control Hub and go to Reports > Scheduled jobs.

2

U okviru Radnjekliknite na dugme JošIkona "More inline", a zatim izaberite Onemogući.

1

Sign in to Control Hub and go to Reports > Scheduled jobs.

2

Under Actions, click MoreIkona "More inline", and then Delete.

3

Izaberite Izbriši.

Klasične izveštaje možete da koristite da biste prikazali sveobuhvatnu statistiku za Webex sastanke, Webex događaje (klasične), Webex obuku i usluge podrške za Webex u vašoj organizaciji. Nadgledajte korišćenje usluga, posećenost događajima i sesijama i aktivnosti podrške kako biste mogli da odredite kako možete da izgradite efikasniju organizaciju.

Saznajte više o ovim izveštajima na ovom članku.

You have access to 3 months of data for classic reports with both Standard and Pro Pack licenses.