Reports, along with Analytics and Troubleshooting, is one part under the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

Location of new navigation for Reports tab

You can choose to generate a CSV formatted report immediately or to schedule reports to run automatically in a daily, weekly, or monthly format.

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must be a Pro Pack customer in order to generate reports with an API.

The table below shows you what types of reports are are available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report

Standard License

Pro Pack License

Available Data Date Range

Standard—Date Range Limit Per Download

Pro Pack—Date Range Limit Per Download

Onboarding User Activation and License Details Report

13 months from current date

3 months

13 months

Onboarding Summary Report*

13 months from current date

3 months

13 months

Meetings Usage Summary Report

13 months from current date

3 months

13 months

Meetings High CPU Report

August 1, 2020

3 months

13 months

Meetings Active Hosts Report

13 months from current date

3 months

13 months

Meetings Inactive Users Report

13 months from current date

3 months

13 months

Meetings Active User Rolling Average Report

13 months from current date

3 months

13 months

Meetings Enterprise Agreement Report

13 months from current date

3 months

13 months

Meetings Detail Report

13 months from current date

31 days

Meetings Attendees Report

13 months from current date

31 days

Meetings Audio Usage Report

13 months from current date

13 months

Meetings License Consumption Report*

NA

NA

Events Report*

May 1, 2021

3 months

13 months

Messaging Bots Activity Report

13 months from current date

31 days

Messaging User Activity Report

13 months from current date

31 days

Messaging Bots Activity Summary Report

13 months from current date

13 months

Messaging User Activity Summary Report

13 months from current date

13 months

Messaging App Version Report

13 months from current date

NA

Meetings Future Schedules Report

NA

90 days

Calling Engagement Report

Febuary 4, 2021

3 months

13 months

Calling Quality Report

Febuary 4, 2021

3 months

13 months

Rooms and Desks Detail Report*

13 months from current date

3 months

13 months

* These reports aren't available in Webex for Government organizations.

Report Templates

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

To view more information about these reports, you can expand the following sections:

Meetings Details Report

Provides information about meetings that were started within the selected date range. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.


 

The report only shows the default tracking code names.

INTEGRATION_USED

This field shows if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.

WEBEX_ASSISTANT

This field shows if the Webex Assistant for Meetings was used in the meeting. The possible values are:

  • Y—Webex Assistant was used during the session.

  • N—Webex Assistant wasn't used at all.

BREAKOUT_USED

This field shows if a breakout session was started during the meeting. The possible values are:

  • Y—A breakout session was created.

  • N—No breakout sessions were used.

IS_E2EE

This field shows if the meeting was scheduled using end-to-end encryption (E2EE). The possible values are:

  • Y—The meeting was end-to-end encrypted.

  • N—The meeting wasn't end-to-end encrypted.

Meetings Attendees Report

Provides information about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.


Media quality data and hardware information of participants are only available if the meeting's duration was more than two minutes.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

OS

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings for Web to join the meeting.

LOCAL_IP

The IP addresses of the clients used to join the meeting. These IP addresses may not be externally routable addresses if they're behind a firewall.

PUBLIC_IP

The IP addresses of the client that's externally routable. This can be the same as LOCAL_IP if the client is connected directly to the internet without using a VPN.

VOIP_RECEIVING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting from the Webex cloud to the client direction, in percentage.


 

The receiving packet loss is calculated after Webex's packet loss recovery.

VOIP_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

CLIENT

The type of soft client used to join the meeting.

CLIENT_VERSION

The version of the soft client used to join the meeting.

MEDIA_NODE

The data center or region of the media node that the client connected to. For cloud-based media nodes, this is a general region name such as "San Jose, USA".

For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.

CONNECTION

The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown".


 

This isn't tracked per media type. It's possible (and relatively common) that this changes over the course of a meeting. Only the initial connection is recorded here.

HARDWARE

The hardware make and model of the device used to join a meeting. For computers this might be "Lenovo Thinkpad p60". For phones this might be "Samsung Galaxy S7". For room devices this might be "Cisco Webex Room Kit".

CAMERA

The brand name and model information for the camera that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial camera used is reported.

MICROPHONE

The brand name and model information for the microphone that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial microphone used is reported.

SPEAKER

The brand name and model information for the speaker that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial speaker used is reported.

AUDIO_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

AUDIO_MAX_LATENCY

The highest value of audio latency for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_AVERAGE_PACKET_LOSS

The average end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_MAX_PACKET_LOSS

The highest value of end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_MAX_PACKET_LOSS

The highest value of audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

VIDEO_AVERAGE_LATENCY

The average video latency for the duration of the meeting, in milliseconds.

VIDEO_MAX_LATENCY

The highest value of video latency for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_AVERAGE_JITTER

The average video jitter for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

VIDEO_SENDING_AVERAGE_JITTER

The average video jitter for the duration of the call, in milliseconds.

VIDEO_SENDING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

CPU_APPLICATION_AVERAGE

The average CPU usage for the Webex app for the duration of the meeting, in percentage.

CPU_APPLICATION_MAX

The highest CPU usage value for the Webex app for the duration of the meeting, in percentage.

CPU_SYSTEM_AVERAGE

The average system CPU usage for the duration of the meeting, in percentage.

CPU_SYSTEM_MAX

The highest system CPU usage value for the duration of the meeting, in percentage.

VIRTUAL_BACKGROUND_USED

This field shows if participants enabled a virtual background during the meeting. The possible values are:

  • Y—A virtual background was enabled once during the meeting.

  • N—A virtual background wasn't used.

Meetings Usage Summary Report

Provides information about the total number of meetings hosted within the selected date range.

Column Name

Description

Number Of Meetings

The total number of meetings hosted over the selected time period.

Total Meeting Minutes

The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.

Number Of Participants

The total number of joins by participants or devices from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.

Total Participant Minutes

The total number of minutes that all participants were in a meeting for. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).

Participant Sending Video Minutes

The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.

Participant VOIP Minutes

Total number of minutes for participants who joined meetings using VoIP.

Participant Audio Minutes

Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts Report

Provides information about how many meetings a host scheduled and started within the selected date range.

Column Name

Description

UserID

The host's email address.

Count of meetings hosted

The number of meetings scheduled and hosted by this attendee within the reported time period.

Meetings Inactive Users Report

Provides information about users who haven’t hosted or attended meetings within the selected date range.

Column Name

Description

FIRST_NAME

The first name of the user.

LAST_NAME

The last name of the user.

USERNAME

The email address of the user.

USER_ID

The unique ID of the user.

EMAIL

The email address of the user.

IS_HOST

Whether or not the user has a Webex Meetings host license.

IS_SITEADMIN

Whether or not the user has an administrator role for the Webex site.

DAYS_SINCE_LAST_ACTIVE

The number of days since the user last hosted or attended a meeting through the Webex app or Webex Meetings.

LAST_ACTIVE_DATE

The date of when the user last hosted or attended a meeting through the Webex app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage Report

Provides information about the different types of audio that participants used during a meeting.

Column Name

Description

CONF ID

The unique ID of the meeting.

MEETING NUMBER

The 9-digit meeting access code used to join the meeting.

AUDIO TYPE

The audio type that participants used to join a meeting. The audio types are:

  • CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio.

  • CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio.

  • PSTN In—Participants who dialed in to join a meeting through PSTN.

  • PSTN Out—Participants who used callback to join a meeting through PSTN.

  • VoIP—Participants who joined a meeting using internet for audio.

  • Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio.

  • Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.

USER NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

PHONE NUMBER

The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback.


 

Phone numbers for participants who join a meeting through VoIP show up as NA.

MEETING ENDDATE

The date of when the meeting ended.

START TIME

When the meeting started (GMT).

END TIME

When the meeting ended (GMT).

AUDIO MINUTES

The total number of audio minutes used by each participant.

MEETING NAME

The subject of the meeting.

Meetings Future Schedules Report

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that were scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. This information can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.


Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column Name

Description

MeetingNumber

The 9-digit meeting access code used to join the meeting.

ServiceType

If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session.

HostName

The name of the user who scheduled the meeting.

Email

The email address of the user who scheduled the meeting.

MeetingName

The subject of the meeting.

StartTime

The date and time of when the meeting will start (GMT).

EndTime

The date and time of when the meeting will end (GMT).

CreatedOn

The date and time of when the meeting was scheduled (GMT).

InviteeCount

The number of users invited to the meeting.

PasswordSet

If the meeting requires a password to join.

SeriesType

If the meeting is a one-time meeting or a recurring series.

ExpirationDate

The date and time of when the meeting series will end (GMT).

LastModifiedDate

The date and time of when the meeting invitation was last updated (GMT).

ExceptionMeeting

If one of the meetings in a series was rescheduled for a different time.

Meetings High CPU Report

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name

Description

User Email

The email address of the user who had high system CPU usage.

Total Video Minutes

The number of recorded video minutes for each user’s email address during the selected date range.

Video Minutes with High CPU Utilization

The number of recorded video minutes where the average system CPU usage was at 90% or higher.

% Video Minutes with High CPU

The percentage of video minutes where the average system CPU usage was at 90% or higher.

Meetings Active User Rolling Average Report

Provides information about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Date

The calendar date within the period.


 

A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Unique Active Hosts Per Day

The count of unique active hosts on the calendar date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

Unique Active Meeting Hosts for Past 30 days

The cumulative number of unique active hosts for the last 30 days, including the current day.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

90 Day Rolling Average Unique Active Meetings Hosts

The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number.

If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription.

For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription.

Meetings License Consumption Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.


This report isn't available in Webex for Government organizations.

Column Name

Description

Date

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Events Report

Provides information about Webex Events (new) that were hosted within the selected date range. You can use this report to find out who the host for an event was, what type of event was scheduled, and how many users registered or attended.

Column Name

Description

Meeting ID

The unique ID of the event.

Host ID

The unique ID of the host.

Event Topic

The subject of the event.

Event Type

If the event was a Webinar or Webcast.

Host Email

The email address of the host.

Host First Name

The first name of the host.

Host Last Name

The last name of the host.

Event Date

The date of when the event started.

Start Time

The time of when the event started (GMT).

End Time

The time of when the event ended (GMT).

Duration

The number of minutes that the event lasted for.

Total Registrants

The number of users that registered for the event before it started.

Total Attendees

The number of users that joined the event.

Messaging Bots Activity Report

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Date

The date for the activity of the bot.

Active Spaces Count

The number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

New Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Bot User Count

The number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity Report

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Date

The date for the activity of the user.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

Spaces Count

The number of spaces that the user has sent a message, made a call, or shared a file in.

New Spaces Created

The number of spaces the user created.

New Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging Bots Activity Summary Report

This report shows aggregated data for each activity of each bot during the date range that you select.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Bot Owner

The name of the user who created the bot.

Bot Owner Email

The email address of the user who created the bot.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Average Active Spaces Count

The average number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Average Bot User Count

The average number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity Summary Report

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

New Spaces Created

The number of spaces the user created.

Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging App Version Report

This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex client version used on that date.

The report shows data on all platforms that a user signed in to Webex on. For example, if a user signed in to Webex on the Windows and Mac client, that user will have two separate entries in the report.

Column Name

Description

Version

The latest detected version of the Webex client.

Platform

The operating system for the Webex client.

User_ID

The unique ID of the user.

Email

The email address of the user that signed in to the Webex client.

Name

The first and last name of the user.

Last Known Date

The date of when the Webex platform and version number was last detected for a user during the last message sent.

For example, if a user didn’t send a message after a Webex version update, then the report shows the Webex client version used on that date.

Calling Engagement Report

This report shows data for the call legs that users made or received with the Webex app using Call on Webex and the Webex Calling app.

Column Name

Description

Name

The first and last name of the user.

Email

The email address of the user.

Start Time

The time (GMT) of when the call was made.

Duration

The amount of time in seconds that the call lasted.

Video Duration

The amount of time in seconds that the user turned on their video.

Endpoint

The device or app that the user made or received the call with.

Call ID

The unique ID of the call.

Calling Quality Report

This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps.


The quality of calls made or received from the Webex app and cloud-registered devices aren't captured in this report.

Column Name

Description

Name

The first and last name of the user.

Email

The email address of the user.

Start Time

The time (GMT) of when the call was made.

Duration

The amount of time in minutes that the call lasted.

Endpoint

The device or app that the user made or received the call with.

Audio Packet Loss

The average receiving audio packet loss in percentage.

Audio Latency

The average audio round-trip delay in milliseconds.

Audio Jitter

The average jitter in milliseconds.

Video Packet Loss

The average receiving video packet loss in percentage.

Video Latency

The average video round-trip delay in milliseconds.

UA Version

The Webex Calling or Webex desktop app version of the user.

Call ID

The unique ID of the call.

Rooms and Desks Detail Report

Use this report to see details of every device in your organization and what they're being used for. Look at the Total Hours Used column to quickly pinpoint underutilized devices. It shows the total usage of the device over the selected date range.

Column Name

Description

Device ID

Unique identifier internal for administrators.

Device Type

Device model.

Assigned To

Name of the place or user this device is assigned to. If this field is blank, then the device was deleted from your organization.

Tags

Shows tags assigned to the device on the Control Hub Devices page.

IP Address

Last known IP address of when the device was online.

Mac Address

Media Access Control address of the device.

Latest Known Status

Device online status from the last 24 hours.

Total Hours Used

Total usage over the selected date range

Calls

The number of hours the device was used for a call.

Local Display Wired

The number of hours the device was used for a wired local display.

Local Display Wireless

The number of hours the device was used for a wireless local display.

Whiteboarding

The number of hours the device was used for whiteboarding.

Digital Signage

The number of hours the device was used for whiteboarding.

USB Passthrough

The number of hours the device was used for USB passthrough.

Onboarding Summary Report

This report provides information about how many users were added successfully to your organization on a specific date. Each date that you select has its own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you the count of onboarded users for each of those days.

Column Name

Description

Date

The calendar date within the date range.

OrgId

The unique ID of the organization.

OrgName

The name of the organization.

Count of Onboarded Users

The number of users that were successfully onboarded to the organization on the calendar date.

Onboarding User Activation and License Details Report

This report shows details about how users were added to your organization and how licenses were assigned to them.


This report isn't available in Webex for Government organizations.

Column Name

Description

Name

The first and last name of the added user.

Email

The email address of the user.

Administrator Name

The first and last name of the administrator who added the user, if applicable.

Administrator Email

The email address of the administrator who added the user, if applicable.

Invite Sent (GMT)

The date and time an invitation was sent to the user, if applicable.

Onboard Method

The method used to add the user to Control Hub.

License Assign Method

The method used to assign the user the license. The methods are:

  • Manually—An administrator assigned the license to the user manually.

  • Auto—A license template assigned the license to the user automatically.

Licenses

The names of licenses assigned to the user.

License Assign Status

If the licenses were assigned to the user successfully or unsuccessfully.

Activation Status

The user’s activation status is shown as Activated if the user meets at least one of these criteria:

  • The user signed in to the Webex desktop, mobile, or web app.

  • The user was added through Directory Connector to an SSO-enabled organization.

  • The user validated their profile by clicking on the invite link from @webex.com sent to them in an email.

Users that don't meet those criteria show as Pending.

Activation Date

The date of when the user’s status changed to Active.

User ID

The unique ID of the user.

Administrator ID

The unique ID of the administrator who added the user.

Report List

This tab shows a list of reports that are ready for you to download. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Depending on the number of columns and the date range selected for a report, it may take up to 5 to 60 minutes to generate the report.


You can only have a maximum of 50 reports in this list. Once you reach that limit, delete some reports to generate new reports again.

Example of completed reports in Report List

Scheduled Reports

This tab shows a list of reports that are set up to run recurringly. You can see the recurring details for each report and when they were last generated.

Example of a scheduled report in Scheduled Reports tab

Schedule a Report

1

From the customer view in https://admin.webex.com, go to Reports and click Generate Report.


 

You can also generate a report by clicking on More More inline icon under Actions next to any of the reports in the Report Templates tab.

Example of what the Generate Report flow looks like.
2

Select which report you want to generate next to Report Type.

3

Choose to generate the report:

  • Now—Select which date range you want to view the data for.
  • Daily—Select which days you want to generate the report automatically. The report contains data for the previous day of what you select.
  • Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last 7 days starting from the day that you select.
  • Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
4

Check the Subscribe report notification check box if you want an email of when the report is ready for you to download.

5

Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a Report


You can only have a maximum of 50 reports in this list. Future scheduled reports won't run until there are fewer than 50 reports.

1

From the customer view in https://admin.webex.com, go to Reports and click the Report List tab.

2

Under Actions, click More More inline icon next to the report you want to download.

3

Click Download Report.

Disable a Scheduled Report

You can disable a report if you want to pause the report from running automatically.

1

From the customer view in https://admin.webex.com, go to Reports and click the Scheduled Reports tab.

2

Under Actions, click More More inline icon, and then select Disable.

Delete a Scheduled Report

1

From the customer view in https://admin.webex.com, go to Reports and click the Scheduled Reports tab.

2

Under Actions, click More More inline icon, and then Delete.

3

Select Delete

You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization.

Learn more about these reports at this article.