When adding users, first and last names must not include extended ascii characters or the following characters %, #, <, >, \, /,", and have a maximum length of 30 characters. These special character restrictions only apply to Webex Calling users.

If you synchronize users from a directory such as Active Directory, when you manually add people in Control Hub you must also add them to your directory.

Before you begin

You may get an error if you're trying to add users who used their e-mail address to create a trial account. Have the users delete their organization first before adding them to your organization.


From the customer view in https://admin.webex.com go to Users, and then click Manage users.


Select Manually Add or Modify Users.


If you automatically send welcome emails, then click Next.


Choose one and click Next:

  • Select Email address, and enter up to 25 email addresses.
  • Select Names and Email address, and then enter up to 25 names and email addresses.


You can add users who are available to convert to your organization.


License assignment:

  • If you have an active license template, licenses are assigned automatically for new users and you can review the license summary.
  • Select the services to assign. If you have multiple subscriptions, choose a subscription from the list.


If you’re assigning licenses for Contact Center, select Webex Teams, then Customer Care with the Premium and Standard Agent option. To add a supervisor, select both Premium and Supervisor options. A user is treated as an agent unless you make them a supervisor.


Content management:

  • If global access is selected for your enterprise content management, then content management is automatically assigned to users.
  • Choose a content management option for each user.


Click Save.

  • An email is sent to each person with an invite to join.

  • In Control Hub, people appear in an invite pending state until they sign in for the first time. Licenses are assigned after the user signs in the first time or if you use Cisco Directory Connector with a claimed domain, the licenses are assigned when users are created.


If you added Calling to the user, assign a location, phone number, and extension.


Review the summary page of records processed, and click Finish.


Immediately after adding a calling user, if an error is received when selecting the user Calling Settings, we recommend that you remove the Webex Calling license and then reassign the calling license to the user.

What to do next

You can assign administrative privileges to people in your organization.

You can assign host or attendee Webex Meetings licenses to users outside of your organization. To do this, navigate to the external users tab and either add them or select existing external users to edit them. Users may already exist in the external users list if they already have a Webex Meetings license for a site in your organization.

Invitations to accept or reject a license expire after 15 days. If users outside of your organization reject the invitation or 15 days have passed, those users will disappear from the external users list, unless they have another Webex Meetings license in your organization.

Make sure you invite the correct user to your organization before sending out the invitation. If you accidently invited someone to your organization, you need to wait for them to accept first before you can edit the user to remove their license. Otherwise, you'd have to wait for them to reject the invitation or wait for the invitation to expire after 15 days.

If a meeting invitation expires, then you can choose to send them another invite by assigning them a Webex Meetings license again.


Webex Meetings licenses aren't consumed until the user accepts the invitation.

If you don't want your users to get a host or attendee account on sites managed by other organizations, then you can disable this setting.

Before you begin

The organization that the external users are in must allow cross-organization licensing before you can add those users to your organization.

Automatic license templates don't apply to external users.

From the customer view in https://admin.webex.com, go to Users, and then select External users.


Select Manage external users.


Enter up to 25 email addresses.


Select the licenses to assign, and click Next.


Select which account type to assign, and then click Save.

An email is sent to each external user with an invite to join.