Play a Webex call recording with a transcript and AI-generated summary

To access this feature, your administrator must enable it for you or your organization. If you don’t see any of these settings, check with your administrator.

After you record your phone calls, you get the call recording in Webex App and User Hub.

Limitation

The recording player doesn't display the transcript and summary when the call is in English and the audio quality is low.

Play a Webex call recording

You can access and play Webex call recording either from Webex App or User Hub.

To access a Webex call recording and view transcript and AI-generated summary from Webex App, see Webex App | Access call recordings and Webex App | AI-generated summaries for call recordings.

To access a Webex call recording from User Hub, proceed with the following steps:

1	Sign in to User Hub.
2	Go to Recordings and click Calling. The Calling tab displays the recordings for the calls that you made.
3	Click a recording.
4	When the recording player appears, click Play. Click the 10-second fast forward button or 10-second rewind button to find the most important points of a call.

View and edit a transcript in a call recording

1	In the right side of the recording player, click to view the transcript.
2	To edit transcript text, hover over the text, click , edit, and then click Save. To find a keyword in the transcript, type a word or phrase in the search box. The transcripts with the matching results appear. To download a transcript, click .

View and edit an AI-generated summary in a call recording

In the right side of the recording player, click to view the summary which includes Notes and Action items.

Every action item contains a timestamp, so you can easily navigate to the part of the recording that you're interested in.

To edit the notes, hover over the Notes and click to add formatting, bullet points, and headings, and then click Save.
To edit action items, hover over the Action items and click to add or delete action items, and then click Save.
To copy notes and action items, hover over the Notes or Action items, and click .

Download Webex call recording transcripts

1	Sign in to User Hub.
2	Go to Recordings and click Calling.
3	Choose the recordings from the list.
4	Click Download and choose Transcript (.vtt).
5	Click Download. The transcript is downloaded as a VTT file.

Download Webex call recordings

1	Sign in to User Hub.
2	Go to Recordings and click Calling.
3	Choose the recordings that you want to download.
4	Click Download and choose Call recording files (.mp3).
5	Click Download to save the recording. If a disclaimer appears, select Accept to accept the terms and continue. The call recordings are downloaded in MP3 format.

Delete Webex call recordings

1	Sign in to User Hub.
2	Go to Recordings and click Calling.
3	Choose the recordings that you want to delete.
4	Click Delete.