System requirements

Make sure you're meeting the following minimum system requirements:

• Memory—2GB overall application RAM, excluding the operating system allocation.

• Operating system

  • Windows 10 or Windows 11

  • MAC OS 10.12, 10.13, or 10.14

  • Chrome OS 70 (64-Bit) and later

Make sure the following browser settings are configured:

1. Allow cookies and site data to be used.

2. Set the level of security to Medium.

3. Select the Image option.

4. Turn off pop-up blockers.

5. Allow JavaScript to run.

If you are using Firefox Extended Support Release (ESR) V104.0 and later on Windows or macOS, disable Enhanced Tracking Protection toggle in the browser for the Desktop URL.

Screen resolution

Desktop display size must be greater than 500 x 500 pixels (width x height). You must set your web browser zoom to 100% for the best experience.

Responsiveness

The title and logo aren't displayed when the viewing area is fewer than 736 pixels wide. Increase the width to 737 pixels or more to view the logo and the title.

If the viewing area is less than 1280 pixels wide, the task list appears on top of the task page and the interaction control pane. Collapse the task list to view the interaction control pane.

Network and Firewall requirements

After you enable the Desktop option, check the network quality. For more information, see the article Use CScan to Test Webex Calling Network Quality.

Desktop firewall requirements are similar to Webex Calling. For more information, see the article Port Reference Information for Webex Calling.

Virtual Desktop Infrastructure (VDI)

Third-party VDI is supported. Check that the remote system requirements correspond to Desktop system requirements. Keyboard shortcuts are supported by Desktop; however, in third-party VDI systems, some keyboard shortcuts may not work as planned.

Phone requirements

Agents handling voice interactions must have a phone, if the Dial Number option is used to sign in. To ensure voice communication, dial your number from another phone. When you sign in, you must provide the same number in the station credentials dialog box (Station Credentials > Dial Number).

Agent devices

The following agent devices are supported:

• Webex Calling desk phone.

• Webex Calling desktop app (computer audio).

• Webex App for mobile.

• Webex App integrated with Webex Calling (computer audio).

• Microsoft Teams softphone.

When you sign in with a calling device, enter the calling extension that your administrator has specified in the station credentials dialog box (Station Credentials > Extension).

Webex App as client

When combined with Webex Calling, Webex App can be used as an endpoint device. To receive or make a voice call, log in to Desktop with the extension (Station Credentials > Dial Number).

You can answer a voice call from Webex App if you are using the extension. If you don't answer the phone within the allotted period, the call is returns to the queue, and your status changes to RONA.

Webex App may be accessible from within Desktop, allowing you to collaborate with other agents, supervisors, and subject matter experts (SMEs) in your business without leaving Desktop. Call control, however, isn't provided. The external, nonembedded Webex App is required to accept and make calls.

Supported languages

The Agent Desktop user interface supports localization in 29 languages. The following languages are supported:

• Bulgarian

• Catalan

• Chinese (China)

• Chinese (Taiwan)

• Croatian

• Czech

• Danish

• Dutch

• English (UK)

• English (U.S.)

• Finnish

• French

• German

• Hungarian

• Italian

• Japanese

• Korean

• Norwegian

• Polish

• Portuguese (Brazil)

• Portuguese (Portugal)

• Romanian

• Russian

• Serbian

• Slovak

• Slovenian

• Spanish

• Swedish

• Turkish

The user interface language is determined by your browser's language preferences. For example, if you've set French as your preferred language in the Google Chrome browser, the user interface appears in French when you open it in the Google Chrome browser.