System requirements

Make sure you're meeting the following minimum system requirements:

• Memory—2GB overall application RAM, excluding the operating system allocation.

• Operating system

  • Windows 10 or Windows 11

  • MAC OS 10.12, 10.13, or 10.14

  • Chrome OS 70 (64-Bit) and later

Make sure the following browser settings are configured:

1. Cookies and site data is enabled.

2. Security level is set to Medium.

3. Image option is enabled.

4. Pop-up blocker is disabled.

5. JavaScript is enabled.

Screen resolution

The Desktop display size must be greater than 500 x 500 pixels (width x height). You must set your web browser zoom to 100% for the best experience.

Responsiveness

The title and logo aren't displayed when the viewing area is fewer than 736 pixels wide. Increase the width to 737 pixels or more to view the logo and the title.

If the viewing area is less than 1280 pixels wide, the task list appears on top of the task page and the interaction control pane. Collapse the task list to view the interaction control pane.

Bandwidth requirements

The bandwidth requirements are as follows:

1. Optimal performance—Requires a high-speed internet connection with a minimum recommended network bandwidth of 512 kbps (kilobits per second).

2. Data payload requests—The data payloads range from 1-100 kbps on average, and at the peak, the value ranges 2–3 MB.

Data payloads vary based on the nature and frequency of activities and requests.

Network and Firewall requirements

After you enable the Desktop option, check the network quality. For more information, see the article Use CScan to Test Webex Calling Network Quality.

For information on Desktop firewall requirements, see the article Port Reference Information for Webex Calling. For domain access required for firewalls, see the article Domain Access Required for Desktop.

Virtual Desktop Infrastructure (VDI)

The Agent Desktop supports third party VDI. Check that the remote system requirements correspond to Desktop system requirements. Agent Desktop supports keyboard shortcuts. However, these keyboard shortcuts might not function as expected in third party VDI environments.

Phone requirements

The agents handling voice interactions must have a phone. To ensure connectivity, call your Dial Number (DN) from another phone and validate your voice connectivity. The same DN must be entered in the Station Credentials dialog box (Station Credentials > Dial Number).

Agent devices

Webex Contact Center supports the following agent devices for calling:

• Webex Calling desk phone.

• Webex Calling desktop app (computer audio).

• Webex App for mobile.

• Webex App integrated with Webex Calling (computer audio).

• Microsoft Teams softphone.

When you sign in with a calling device, enter the calling extension that your administrator has specified in the station credentials dialog box (Station Credentials > Extension).

Webex App as client

The Webex Client can be used as an endpoint device when it is integrated with Webex Calling. To receive or make a voice call you must sign in to the Agent Desktop using the extension (Station Credentials > Dial Number).

If you are using the extension, you can answer a voice call from Webex App. If you don't answer the phone within the allotted period, the call is returns to the queue, and your status changes to RONA.

The Webex App is accessible within the Desktop, allowing you to collaborate with other agents, supervisors, and subject matter experts (SMEs) of your business without leaving the Desktop. However, call control isn't available. To receive and make calls, you still require the external, non-embedded Webex App.

Supported languages

The Agent Desktop user interface supports localization in 29 languages. The following languages are supported:

• Bulgarian

• Catalan

• Chinese (China)

• Chinese (Taiwan)

• Croatian

• Czech

• Danish

• Dutch

• English (UK)

• English (U.S.)

• Finnish

• French

• German

• Hungarian

• Italian

• Japanese

• Korean

• Norwegian

• Polish

• Portuguese (Brazil)

• Portuguese (Portugal)

• Romanian

• Russian

• Serbian

• Slovak

• Slovenian

• Spanish

• Swedish

• Turkish

The user interface language is determined by your browser's language preferences. For example, if you've set French as your preferred language in the Google Chrome browser, the user interface appears in French when you open it in the Google Chrome browser.