With the Receptionist Client, you can manage active calls in a queue. You can monitor call queues in real time (up to 5 calls) and view how long a call has been in the queue.
Before you begin
Access Receptionist from the Calling User Portal. For steps on how to sign in, see Sign In to the Dashboard.
| 1 | From the Queued Calls pane, select the queues you want to monitor. |
| 2 | Select . |
| 3 | Select the queue you want to monitor. |
| 4 | Click Save. |
| 5 | To pick up a call waiting in the queue, hover over the call in the Queued Calls pane and click Retrieve. |
| 6 | To view and prioritize calls in a queue, hover over the call in the Queued Calls pane and click Reorder. The call is moved to the front of the queue. 
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Example
Want to see how it's done? Watch this video demonstration on how to monitor calls in a queue in Receptionist.
