With the Receptionist Client, you can manage active calls in a queue. You can monitor call queues in real time (up to five calls), view how long a call has been in the queue, and reorder the priority calls.
Before you begin
Access Receptionist from the Calling User Portal. For steps on how to sign in, see Sign In to the Dashboard.
From the Queued Calls pane, select the queues you want to monitor.
Select the queue that you want to monitor.
To pick up a call waiting in the queue, hover over the call in the Queued Calls pane and click on the pane, and click Retrieve.
To view and prioritize calls in a queue, hover over the call in the Queued Calls pane and click Reorder.
The call is moved to the front of the queue.
Want to see how it's done? Watch this video demonstration on how to monitor calls in a queue in Receptionist.