Before you begin

Access Receptionist from the Calling User Portal. For steps on how to sign in, see Sign In to the Dashboard.

1

From the Queued Calls pane, select the queues you want to monitor.

2

Select Options > Edit Queue Favorites Dialog.

3

Select the queue you want to monitor.

4

Click Save.

5

To pick up a call waiting in the queue, hover over the call in the Queued Calls pane and click Retrieve.

6

To view and prioritize calls in a queue, hover over the call in the Queued Calls pane and click Reorder.

The call is moved to the front of the queue.