Reports, along with Analytics and Troubleshooting, is one part under the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

You can choose to generate a CSV formatted report immediately or to schedule reports to run automatically in a daily, weekly, or monthly format.

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must be a Pro Pack customer in order to generate reports with an API.

The table below shows you what types of reports are are available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report

Standard License

Pro Pack License

Available Data Date Range

Standard—Date Range Limit Per Download

Pro Pack—Date Range Limit Per Download

Onboarding User Activation and License Details Report

13 months from current date

3 months

13 months

Meetings Usage Summary Report

13 months from current date

3 months

13 months

Meetings High CPU Report

13 months from current date

3 months

13 months

Meetings Active Hosts Report

13 months from current date

3 months

13 months

Meetings Inactive Users Report

13 months from current date

3 months

13 months

Meetings Active User Rolling Average Report

13 months from current date

3 months

13 months

Enterprise Agreement Report

13 months from current date

3 months

13 months

Meetings Detail Report

13 months from current date

31 days

Meetings Attendees Report

13 months from current date

31 days

Meetings Audio Usage Report

13 months from current date

31 days

Meetings License Consumption Report*

NA

NA

Webinar Report*

May 1, 2021

3 months

13 months

Messaging Bots Activity Report

13 months from current date

31 days

Messaging User Activity Report

13 months from current date

31 days

Messaging Bots Activity Summary Report

13 months from current date

31 days

Messaging User Activity Summary Report

13 months from current date

31 days

Messaging App Version Report

13 months from current date

NA

Meetings Future Schedules Report

NA

90 days

Calling Engagement Report

13 months from current date

3 months

31 days

Calling Quality Report

13 months from current date

3 months

31 days

Rooms and Desks Detail Report*

13 months from current date

3 months

13 months

VIMT License Report*

13 months from current date

3 months

13 months

VIMT Usage Report*

13 months from current date

3 months

13 months

* These reports aren't available in Webex for Government organizations.

Report templates

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

To view more information about these reports, you can expand the following sections:

Meetings Details

Provides information about meetings that were started within the selected date range. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.


 

The report only shows the default tracking code names.

INTEGRATION_USED

This field shows if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.

WEBEX_ASSISTANT

This field shows if the Webex Assistant for Meetings was used in the meeting. The possible values are:

  • Y—Webex Assistant was used during the session.

  • N—Webex Assistant wasn't used at all.

BREAKOUT_USED

This field shows if a breakout session was started during the meeting. The possible values are:

  • Y—A breakout session was created.

  • N—No breakout sessions were used.

IS_E2EE

This field shows if the meeting was scheduled using end-to-end encryption (E2EE). The possible values are:

  • Y—The meeting was end-to-end encrypted.

  • N—The meeting wasn't end-to-end encrypted.

SI_USED

This field shows if a meeting had simultaneous interpretation enabled by the host. The possible values are:

  • Y—The host enabled simultaneous interpretation for the meeting.

  • N—The host didn't enable simultaneous interpretation for the meeting.

Meetings Attendees

Provides information about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.


 

Media quality data and hardware information of participants are only available if the meeting's duration was more than two minutes.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

OS

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings for Web to join the meeting.

LOCAL_IP

The IP addresses of the clients used to join the meeting. These IP addresses may not be externally routable addresses if they're behind a firewall.

PUBLIC_IP

The IP addresses of the client that's externally routable. This can be the same as LOCAL_IP if the client is connected directly to the internet without using a VPN.

VOIP_RECEIVING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting from the Webex cloud to the client direction, in percentage.


 

The receiving packet loss is calculated after Webex's packet loss recovery.

VOIP_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

CLIENT

The type of soft client used to join the meeting.

CLIENT_VERSION

The version of the soft client used to join the meeting.

MEDIA_NODE

The data center or region of the media node that the client connected to. For cloud-based media nodes, this is a general region name such as "San Jose, USA".

For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.

CONNECTION

The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown".


 

This isn't tracked per media type. It's possible (and relatively common) that this changes over the course of a meeting. Only the initial connection is recorded here.

HARDWARE

The hardware make and model of the device used to join a meeting. For computers this might be "Lenovo Thinkpad p60". For phones this might be "Samsung Galaxy S7". For room devices this might be "Cisco Webex Room Kit".

CAMERA

The brand name and model information for the camera that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial camera used is reported.

MICROPHONE

The brand name and model information for the microphone that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial microphone used is reported.

SPEAKER

The brand name and model information for the speaker that was used during the meeting.


 

This can change over the course of a meeting, however, only the initial speaker used is reported.

AUDIO_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

AUDIO_MAX_LATENCY

The highest value of audio latency for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_AVERAGE_PACKET_LOSS

The average end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_MAX_PACKET_LOSS

The highest value of end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_MAX_PACKET_LOSS

The highest value of audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

VIDEO_AVERAGE_LATENCY

The average video latency for the duration of the meeting, in milliseconds.

VIDEO_MAX_LATENCY

The highest value of video latency for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_AVERAGE_JITTER

The average video jitter for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

VIDEO_SENDING_AVERAGE_JITTER

The average video jitter for the duration of the call, in milliseconds.

VIDEO_SENDING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

CPU_APPLICATION_AVERAGE

The average CPU usage for the Webex app for the duration of the meeting, in percentage.

CPU_APPLICATION_MAX

The highest CPU usage value for the Webex app for the duration of the meeting, in percentage.

CPU_SYSTEM_AVERAGE

The average system CPU usage for the duration of the meeting, in percentage.

CPU_SYSTEM_MAX

The highest system CPU usage value for the duration of the meeting, in percentage.

VIRTUAL_BACKGROUND_USED

This field shows if participants enabled a virtual background during the meeting. The possible values are:

  • Y—A virtual background was enabled once during the meeting.

  • N—A virtual background wasn't used.

HOST_INDICATOR

This field shows if the participant was a host or attendee. The possible values are:

  • TRUE—The participant was a host.

  • FALSE—The participant was an attendee.

Meetings Usage Summary

Provides information about the total number of meetings hosted within the selected date range.

Column Name

Description

Number Of Meetings

The total number of meetings hosted over the selected time period.

Total Meeting Minutes

The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.

Number Of Participants

The total number of joins by participants or devices from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.

Total Participant Minutes

The total number of minutes that all participants were in a meeting for. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).

Participant Sending Video Minutes

The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.

Participant VOIP Minutes

Total number of minutes for participants who joined meetings using VoIP.

Participant Audio Minutes

Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts

Provides information about how many meetings a host scheduled and started within the selected date range.

Column Name

Description

UserID

The host's email address.

Count of meetings hosted

The number of meetings scheduled and hosted by this attendee within the reported time period.

Meetings Inactive Users

Provides information about users who haven’t hosted or attended meetings within the selected date range.

Column Name

Description

FIRST_NAME

The first name of the user.

LAST_NAME

The last name of the user.

USERNAME

The email address of the user.

USER_ID

The unique ID of the user.

EMAIL

The email address of the user.

IS_HOST

Whether or not the user has a Webex Meetings host license.

IS_SITEADMIN

Whether or not the user has an administrator role for the Webex site.

DAYS_SINCE_LAST_ACTIVE

The number of days since the user last hosted or attended a meeting through the Webex App app or Webex Meetings.

LAST_ACTIVE_DATE

The date of when the user last hosted or attended a meeting through the Webex App app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage

Provides information about the different types of audio that participants used during a meeting.

Column Name

Description

CONF ID

The unique ID of the meeting.

MEETING NUMBER

The 9-digit meeting access code used to join the meeting.

AUDIO TYPE

The audio type that participants used to join a meeting. The audio types are:

  • CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio.

  • CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio.

  • PSTN In—Participants who dialed in to join a meeting through PSTN.

  • PSTN Out—Participants who used callback to join a meeting through PSTN.

  • VoIP—Participants who joined a meeting using internet for audio.

  • Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio.

  • Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.

USER NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

PHONE NUMBER

The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback.


 

Phone numbers for participants who join a meeting through VoIP show up as NA.

MEETING ENDDATE

The date of when the meeting ended.

START TIME

When the meeting started (GMT).

END TIME

When the meeting ended (GMT).

AUDIO MINUTES

The total number of audio minutes used by each participant.

MEETING NAME

The subject of the meeting.

Meetings Future Schedules

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that were scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. This information can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.


 

Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column Name

Description

MeetingNumber

The 9-digit meeting access code used to join the meeting.

ServiceType

If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session.

HostName

The name of the user who scheduled the meeting.

Email

The email address of the user who scheduled the meeting.

MeetingName

The subject of the meeting.

StartTime

The date and time of when the meeting will start (GMT).

EndTime

The date and time of when the meeting will end (GMT).

CreatedOn

The date and time of when the meeting was scheduled (GMT).

InviteeCount

The number of users invited to the meeting.

PasswordSet

If the meeting requires a password to join.

SeriesType

If the meeting is a one-time meeting or a recurring series.

ExpirationDate

The date and time of when the meeting series will end (GMT).

LastModifiedDate

The date and time of when the meeting invitation was last updated (GMT).

ExceptionMeeting

If one of the meetings in a series was rescheduled for a different time.

Meetings High CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name

Description

User Email

The email address of the user who had high system CPU usage.

Total Video Minutes

The number of recorded video minutes for each user’s email address during the selected date range.

Video Minutes with High CPU Utilization

The number of recorded video minutes where the average system CPU usage was at 90% or higher.

% Video Minutes with High CPU

The percentage of video minutes where the average system CPU usage was at 90% or higher.

Meetings Active User Rolling Average

Provides information about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Date

The calendar date within the period.


 

A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Unique Active Hosts Per Day

The count of unique active hosts on the calendar date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

Unique Active Meeting Hosts for Past 30 days

The cumulative number of unique active hosts for the last 30 days, including the current day.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

90 Day Rolling Average Unique Active Meetings Hosts

The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number.

If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings License Consumption Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.


 

This report isn't available in Webex for Government organizations.

Column Name

Description

Date

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Webinar Report

Provides information about Webex webinars that were hosted within the selected date range. You can use this report to find out who the host for an webinar was, what type of webinar was scheduled, and how many users registered or attended.

Column Name

Description

Meeting ID

The unique ID of the webinar.

Host ID

The unique ID of the host.

Webinar Topic

The subject of the webinar.

Webinar Type

If it was scheduled as a Webinar or Webcast.

Host Email

The email address of the host.

Host First Name

The first name of the host.

Host Last Name

The last name of the host.

Event Date

The date of when the webinar started.

Start Time

The time of when the webinar started (GMT).

End Time

The time of when the webinar ended (GMT).

Duration

The number of minutes that the webinar lasted for.

Total Registrants

The number of users that registered for the webinar before it started.

Total Attendees

The number of users that joined the webinar.

Messaging Bots Activity

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.


 
Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data won't show for those bots.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Date

The date for the activity of the bot.

Active Spaces Count

The number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

New Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Bot User Count

The number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Date

The date for the activity of the user.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex App client by a user.

Files Shared

The number of files shared in all spaces by the user.

Spaces Count

The number of spaces that the user has sent a message, made a call, or shared a file in.

New Spaces Created

The number of spaces the user created.

New Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging Bots Activity Summary

This report shows aggregated data for each activity of each bot during the date range that you select.


 
Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data won't show for those bots.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Bot Owner

The name of the user who created the bot.

Bot Owner Email

The email address of the user who created the bot.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Average Active Spaces Count

The average number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Average Bot User Count

The average number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity Summary

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex App client by a user.

Files Shared

The number of files shared in all spaces by the user.

New Spaces Created

The number of spaces the user created.

Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging App Version

This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on that date.

The report shows data on all platforms that a user signed in to Webex App on. For example, if a user signed in to Webex App on the Windows and Mac client, that user will have two separate entries in the report.

Column Name

Description

Version

The latest detected version of the Webex App client.

Platform

The operating system for the Webex App client.

User_ID

The unique ID of the user.

Email

The email address of the user that signed in to the Webex App client.

Name

The first and last name of the user.

Last Known Date

The date of when the Webex App platform and version number was last detected for a user during the last message sent.

For example, if a user didn’t send a message after a Webex App version update, then the report shows the Webex App client version used on that date.

Calling Engagement Report

This report shows data for the call legs that users made or received with the Webex app using Call on Webex and the Webex Calling app.

Column Name

Description

Name

The first and last name of the user.

Email

The email address of the user.

Start Time

The time (GMT) of when the call was made.

Duration

The amount of time in seconds that the call lasted.

Video Duration

The amount of time in seconds that the user turned on their video.

Endpoint

The device or app that the user made or received the call with.

Call ID

The unique ID of the call.

Caller

This field shows if the user was the one who initiated the call. The possible values are:

  • Y—The user initiated the call.

  • N—The user didn't initiate the call.

  • NA—Data wasn't available. This can happen for calls made from and to Webex devices.

Calling Quality Report

This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps.


 

The quality of calls made or received from the Webex app and cloud-registered devices aren't captured in this report.

Column Name

Description

Name

The first and last name of the user.

Email

The email address of the user.

Start Time

The time (GMT) of when the call was made.

Duration

The amount of time in minutes that the call lasted.

Endpoint

The device or app that the user made or received the call with.

Audio Packet Loss

The average receiving audio packet loss in percentage.

Audio Latency

The average audio round-trip delay in milliseconds.

Audio Jitter

The average jitter in milliseconds.

Video Packet Loss

The average receiving video packet loss in percentage.

Video Latency

The average video round-trip delay in milliseconds.

UA Version

The Webex Calling or Webex desktop app version of the user.

Call ID

The unique ID of the call.

Calling Detailed Call History Report

This report shows detailed call history data. This information can be used to view trends at a high level or drill down to specific call types, which can be used to understand calling behavior.

Column Name

Description

Start time

This is the start time of the call, the answer time may be slightly after this. Time is in UTC.

Answer time

The time the call was answered. Time is in UTC.

Duration

The length of the call in seconds.

Calling number

For incoming calls, it's the telephone number of the calling party. For outgoing calls, it's the telephone number of the user.

Called number

For incoming calls, it's the telephone number of the user. For outgoing calls, it's the telephone number of the called party.

User

The user who made or received the call.

Calling line ID

For incoming calls, it's the calling line ID of the calling party. For outgoing calls, it's the calling line ID of the user.

Called line ID

For incoming calls, it's the calling line ID of the user. For outgoing calls, it's the calling line ID of the called party.

Correlation ID

Correlation ID to tie together multiple call legs of the same call session.

Location

The Webex Calling location of the user for this record.

Inbound trunk

Inbound trunk may be presented in Originating and Terminating records.

  • Originating—Identifies the trunk for inbound calls from an on-prem deplmoyment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).

  • Terminating—Identifies the trunk for inbound calls from Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).

Outbound trunk

Outbound trunk may be presented in Originating and Terminating records.

  • Originating—Identifies the trunk for outbound calls routed via a trunk (not a route group) to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

  • Terminating—Identifies the outbound trunk for calls to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Route group

If present, this field's only reported in Originating records. Route group identifies the route group used for outbound calls routed via a route group to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Client Version

The version of the client that the user (of this CDR) is using to make or receive the call.

Sub client type

If the call is TO or FROM a mobile phone using Webex Go, the Client type will show SIP, and Sub client type will show MOBILE_NETWORK.

Direction

Whether the call was inbound or outbound. The possible values are:

  • TERMINATING—Inbound
  • ORIGINATING—Outbound

Call type

Type of call. For example:

  • SIP_MEETING

  • SIP_INTERNATIONAL

  • SIP_SHORTCODE

  • SIP_INBOUND

  • UNKNOWN

  • SIP_EMERGENCY

  • SIP_PREMIUM

  • SIP_ENTERPRISE

  • SIP_TOLLFREE

  • SIP_NATIONAL

  • SIP_MOBILE

Client type

The type of client that the user (creating this record) is using to make or receive the call. For example:

  • SIP

  • WXC_CLIENT—Webex Calling app

  • WXC_THIRD_PARTY—Third party device

  • TEAMS_WXC_CLIENT—Webex App

  • WXC_DEVICE—MPP deskphone devices

  • WXC_SIP_GW—Local Gateway

Client Version

The version of the client that the user (creating this record) is using to make or receive the call.

Sub client type

If the call is TO or FROM a mobile phone using Webex Go, the Client type will show SIP, and Sub client type will show MOBILE_NETWORK.

OS type

The operating system that the app was running on, if available.

Device Mac

The MAC address of the device, if known.

Answered

Whether the call leg was answered or not. For example, in a hunt group case, some legs will be unanswered, one will be answered.

Calls answered by voicemail will show Answered = true, but will have User Type = VoicemailRetrieval

International country

The country of the dialed number. This is only populated for international calls.

Original reason

Populated for calls that transfer, hold, wait, and so on. For example:

  • Unconditional

  • NoAnswer

  • CallQueue

  • TimeOfDay

  • UserBusy

  • Unavailable

  • FollowMe

  • Unrecognised

  • Unknown

Related reason

Populated for calls that transfer, hold, wait, and so on. For example:

  • ConsultativeTransfer

  • CallForwardSelective

  • CallQueue

  • Unrecognised

  • CallPickup

  • CallForwardAlways

  • FaxDeposit

  • HuntGroup

  • PushNotificationRetrieval

  • VoiceXMLScriptTermination

  • CallForwardNoAnswer

  • AnywhereLocation

Redirect reason

Populated for calls that transfer, hold, wait, and so on. For example:

  • Unconditional

  • NoAnswer

  • CallQueue

  • TimeOfDay

  • UserBusy

  • FollowMe

  • HuntGroup

  • Deflection

  • Unknown

  • Unavailable

Site main number

The main number for the user's site where the call was made or received.

Site timezone

Site timezone is the offset in minutes from UTC time of the user's timezone.

User type

The type of user (user or workspace) that made or received the call. For example:

  • AutomatedAttendantVideo

  • Anchor

  • BroadworksAnywhere

  • VoiceMailRetrieval

  • LocalGateway

  • HuntGroup

  • GroupPaging

  • User

  • VoiceMailGroup

  • CallCenterStandard

  • VoiceXML

  • RoutePoint

Call ID

SIP Call ID used to identify the call. You can share the Call ID with Cisco TAC to help them pinpoint a call if necessary.

User UUID

A unique identifier for the user associated with the call. This is a unique identifier across Cisco products.

Org UUID

A unique identifier for the organization that made the call. This is a unique identifier across Cisco.

Report ID

A unique ID for this particular record. This can be used when processing records to aid in deduplication.

Example record analysis: point-to-point call

If this is a Webex Calling device to Webex Calling device call:

  1. Alice calls Bob.
  2. Bob answers the call.
  3. Either party ends the call.

Two records are created:

  1. Alice creates an Originating record with Called line ID = Bob.
  2. Bob creates a Terminating record with Calling line ID = Alice

If this is a PSTN to Webex Calling device call:

  1. Alice calls Bob.
  2. Bob answers the call.
  3. Either party ends the call.

One record is created:

  1. No Originating record is created because no Webex Calling device originated the call.
  2. Bob creates a Terminating record with Calling line ID = Alice

Example record analysis: Blind Transfer

Blind or unattended transfer allows you to transfer calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

Here's how a blind transfer is represented in a detailed call record report.

An example for a Blind Transfer:
  1. Alice calls Bob.
  2. Bob places Alice on hold.
  3. Bob blind transfers the call to Charlie.
  4. Bob clears down.
  5. Charlie answers the call.
  6. Alice ends the call.

Four records are created from this blind transfer:

  1. Alice creates an Originating CDR with Called line ID = Bob.
  2. Bob creates a Terminating CDR with Calling line ID = Alice.
  3. Bob creates an Originating CDR with Called line ID = Charlie and Redirect reason = Deflection.
  4. Charlie creates a Terminating CDR with Calling line ID = Alice and Redirect reason = Deflection.

Call Timeline:

  • Alice takes about 20 seconds to call Bob.
  • Bob places Alice on Hold and blind transfers the call to Charlie which takes about 3 seconds before Charlie answers the transferred call.
  • Bob clears down and Alice ends the call with Charlie which takes about 23 seconds.

Based on the preceding case, the overall call length is about 46 seconds. For reference, the following spreadsheet captures the Blind Transfer Call Details.

Blind transfer call details spreadsheet example

 

Some records report special functionality. For example, records tagged with relatedReason = PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call.

Rooms and Desks Detail

Use this report to see details of every device in your organization and what they're being used for. Look at the Total Hours Used column to quickly pinpoint underutilized devices. It shows the total usage of the device over the selected date range.

Column Name

Description

Device ID

Unique identifier internal for administrators.

Device Type

Device model.

Assigned To

Name of the place or user this device is assigned to. If this field is blank, then the device was deleted from your organization.

Tags

Shows tags assigned to the device on the Control Hub Devices page.

IP Address

Last known IP address of when the device was online.

Mac Address

Media Access Control address of the device.

Latest Known Status

Device online status from the last 24 hours.

Total Hours Used

Total usage over the selected date range

Calls

The number of hours the device was used for a call.

Local Display Wired

The number of hours the device was used for a wired local display.

Local Display Wireless

The number of hours the device was used for a wireless local display.

Whiteboarding

The number of hours the device was used for whiteboarding.

Digital Signage

The number of hours the device was used for whiteboarding.

USB Passthrough

The number of hours the device was used for USB passthrough.

VIMT License Report

This report shows you license usage for unique active devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you data for each date of the report.


 

For some organizations based in Europe and Africa, this report may return empty fields. This is a known limitation.

Column Name

Description

Webex Org ID

The unique ID of the Control Hub organization that the report belongs to.

Date

The calendar date for the recorded data. There is one record per day.

Device 24 hours

The count of unique devices that used VIMT in the last 24 hours of the date.

Device last 30 days

The rolling count of unique devices that used VIMT in the last 30 days of the date.

Unique Devices Rolling 90 day average

The rolling average count of unique devices that used VIMT in the last 90 days of the date.

VIMT Usage Report

This report provides details about calls where Webex devices used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.


 

For some organizations based in Europe and Africa, this report may return empty fields. This is a known limitation.

Column Name

Description

Teams Conference ID

The unique ID of the Microsoft Teams meeting.

Device Name

The name of the Webex device used to join the Microsoft Teams meeting.

Device URL

The URL associated with the Webex device.

Device Join Time

The time when the Webex device joined the Microsoft Teams meeting using VIMT.

Device Disconnect Time

The time when the Webex device disconnected from the Microsoft Teams meeting.

Device SIP URI

The Session Initiation Protocol (SIP) address associated with the Webex device.

Teams Tenant ID

The unique ID of the user in the Microsoft Teams client.

Date device joined call

The date that the Webex device was used to join the Microsoft Teams meeting using VIMT.

Onboarding User Activation and License Details Report

This report shows details about how users were added to your organization and how licenses were assigned to them.


 

This report isn't available in Webex for Government organizations.

Column Name

Description

Name

The first and last name of the added user.

Email

The email address of the user.

Administrator Name

The first and last name of the administrator who added the user, if applicable.

Administrator Email

The email address of the administrator who added the user, if applicable.

Invite Sent (GMT)

The date and time an invitation was sent to the user, if applicable.

Onboard Method

The method used to add the user to Control Hub.

License Assign Method

The method used to assign the user the license. The methods are:

  • Manually—An administrator assigned the license to the user manually.

  • Auto—A license template assigned the license to the user automatically.

Licenses

The names of licenses assigned to the user.

License Assign Status

If the licenses were assigned to the user successfully or unsuccessfully.

Activation Status

The user’s activation status is shown as Activated if the user meets at least one of these criteria:

  • The user signed in to the Webex desktop, mobile, or web app.

  • The user was added through Directory Connector to an SSO-enabled organization.

  • The user validated their profile by clicking on the invite link from @webex.com sent to them in an email.

Users that don't meet those criteria show as Pending.

Activation Date

The date of when the user’s status changed to Active.

User ID

The unique ID of the user.

Administrator ID

The unique ID of the administrator who added the user.

Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription.

For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription.

Report list

This tab shows a list of reports that are ready for you to download. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Depending on the number of columns and the date range selected for a report, it may take up to 5 to 60 minutes to generate the report.


 

You can only have a maximum of 50 reports in this list. Once you reach that limit, delete some reports to generate new reports again.

Example of completed reports in Report List

Scheduled reports

This tab shows a list of reports that are set up to run recurringly. You can see the recurring details for each report and when they were last generated.

Example of a scheduled report in Scheduled Reports tab

You can customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or on specific operating systems. Custom templates are tagged so you can easily identify them.

Some templates aren't available for customization, and some columns are required for certain templates. You can tell which columns are required by a template if you can't remove them when you're customizing a template, as shown in the following image.


 

Each administrator can create up to 50 custom templates, and only you can view the custom templates that you created.

Create a custom template

You can create up to 50 custom templates and only you can view your custom templates. Other administrators can create their own set of up to 50 custom templates.


 
Custom templates aren't editable after they're created.
1

From the customer view in https://admin.webex.com, go to Reports.

2

Click New template.

A full-screen window appears. To exit this window, you can click Cancel or finish creating the custom template.Creating a custom template screen
3

In the Template section, select which template you want to customize, enter the name for the custom template, and add a description.

4

In the Data section, you can choose to:

  • Filter data—Select the filters that you want the report to only show data for. For example, in the Meetings Details report, if you select IS_SHARING = YES as a filter, then the report will only show data for meetings where someone shared their screen.
  • Customize columns—Select which columns you want to reorder to the customized template. Some templates have columns that can't be removed.
5

Click Save template.

Delete a custom template

When you delete a custom template, any automatic schedules for that template will also be deleted. You'll still keep any previously generated report of that custom template.

1

From the customer view in https://admin.webex.com, go to Reports.

2

Click the More button next to the custom template you want to delete.

3

Select Delete and then confirm your choice.

Schedule a report

1

From the customer view in https://admin.webex.com, go to Reports and click Generate Report.


 

You can also generate a report by clicking on MoreMore inline icon under Actions next to any of the reports in the Report Templates tab.

Example of what the Generate Report flow looks like.
2

Select which report you want to generate next to Report Type.

3

Choose to generate the report:

  • Now—Select which date range you want to view the data for.
  • Daily—Select which days you want to generate the report automatically. The report contains data for the previous day of what you select.
  • Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last 7 days starting from the day that you select.
  • Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
4

Check the Subscribe report notification check box if you want an email of when the report is ready for you to download.

5

Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a report


 

You can only have a maximum of 50 reports in this list. Future scheduled reports won't run until there are fewer than 50 reports.

1

From the customer view in https://admin.webex.com, go to Reports and click the Report List tab.

2

Under Actions, click MoreMore inline icon next to the report you want to download.

3

Click Download Report.

Disable a scheduled report

You can disable a report if you want to pause the report from running automatically.

1

From the customer view in https://admin.webex.com, go to Reports and click the Scheduled Reports tab.

2

Under Actions, click MoreMore inline icon, and then select Disable.

Delete a scheduled report

1

From the customer view in https://admin.webex.com, go to Reports and click the Scheduled Reports tab.

2

Under Actions, click MoreMore inline icon, and then Delete.

3

Select Delete

You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization.

Learn more about these reports at this article.