Overview

The administration settings are serviced as part of the Webex User Hub and are based on similar functions within the Webex Control Hub. The User Hub admin settings deliver an experience that makes common Webex services administrative tasks easy to set up and use.

For companies or teams with limited/no IT support and the small number of users that only need a few key features to set up and maintain their accounts, the admin settings within User Hub delivers key functionalities that are relevant to the Webex package they signed up.

The features listed in the table below are supported in User Hub. The features that are listed as Yes (restricted mode off) will be supported only if Partner Administrator allows.

Functions

AreaFunctionality Support
Users User ManagementRemove packagesYes (if restricted mode off)
Change PackageYes (if restricted mode off)
Add usersYes (if restricted mode off)
Move userYes
Deactivate userYes
Delete UserYes
Change roles Yes
Update NameYes
Update email address Yes
Change locationNo
Phone NumberYes
ExtensionYes
Caller IDYes
Change user settingsYes
Request password resetYes
Meetings settings configurationYes
Calling setting configuration Yes
Messaging setting configuration Yes
Devices setting configuration Yes
Contacts ManagementSearch & filterYes
View contacts detailsYes
Delete contactsYes
WorkspaceAdd workspaces Yes
Delete Workspaces Yes
Assign calling configuration Yes
Services Management Calling ManagementAuto AttendantYes
Calling Queue Yes
Hunt Group Yes
Announcement Files Yes
Paging Group Yes
DECT NetworkYes
Location ManagementAdd locationsNo
Delete locationsNo
Change location addressNo
PSTN selection No
Call recording Partial Yes
Location adminYes
Location device configuration Yes
Calling configurationYes
MeetingsSites Management Yes
Manage recordings Yes
Meetings settings configuration Yes
Hybrid calendarYes
MessagingMessaging setting configurationYes
Customer ExperienceVoice Queues Yes
Call queue analytics Yes
Call queue reports Yes
Agent experience in Webex App Yes
Multi call window Yes
Webex Calling integration within Microsoft Teams Yes
Call queue upgrade Yes
Customer Experience Essentials queue, agents, and supervisor management Yes
Screen pop configurationYes
Device Management Allocate a deviceYes
Send device log (Cisco devices only) Yes
Device settings (upgrade channel) Yes
Device details Yes
Device Management (Configure lines) Yes
Delete device Yes
Device settings (Cisco) Yes
Partner managed / Customer managed support Yes
Device actions (apply changes, report problem) Yes
Configure layout (MPP) Yes
Device settings (MPP)Yes
AnalyticsBasic analytics for the Org with ability to create dashboard

Yes