Get Started with Your DECT Network

The Cisco IP DECT Series is made up of Cisco devices:

  • Cisco IP DECT DBS 110 Single-Cell Base Station

  • Cisco IP DECT DBS 210 Multi-Cell Base Station (up to 5 bases)

  • Cisco DECT Handsets (6823 and 6825)

Creating a DECT network builds a virtual container to populate the various elements that make up a DECT Network. Building DECT networks allows an administrator to quickly deploy a new DECT Network and manage existing Networks. Existing single-cell or multi-cell networks can be migrated to the new DECT network solution.

Building DECT Networks allows you to deploy both single-cell and multi-cell DECT Networks that can coexist within the same customer location.

When creating a DECT network, you can customize the network based on your deployment requirements (example: enterprise, warehouse environment, retail), assign users and places to a multi-cell network, configure multiple lines per handset, configure self-sufficient bases, or group DECT base stations into DECT networks.

The three primary steps to creating a DECT network are:

1

Create the DECT network itself (the container that will hold all bases and handsets).

2

Add base stations.

3

Assign users to handsets.

Create a New DECT Network

Before you begin

  • DECT Networks are configured within the DECT Network tab in Control Hub. Here you can add base stations and assign handsets to users.

  • You can’t mix and match 110 and 210 bases within a DECT network.

  • A handset can have up to two lines, and a DECT network supports a total of 30 lines across all handsets.

  • Building a DECT network is like building a container that holds all of your bases and handsets. A DECT Network can be created then configured (assigning users, lines) at a later time.

1

From the customer view inhttps://admin.webex.com, go to Services.

2

Select Calling > Features > DECT Network.

3

When the DECT Network page appears, click Create DECT Network.


 

Note: if you have an Existing Single-Cell or Multi-Cell Network, you can easily convert to a new DECT Network using the migration wizard.

4

Under Settings, choose the Location from the drop-down menu.

5

Enter a DECT Network name that can contain up to 20 alphanumeric characters.

6

Enter default Handset idle screen name.

7

Choose your Device Type from the drop-down menu. This will define the type of base you will use for this DECT Network. You can’t mix and match 110 and 210 base stations,

8

Select your PIN configuration:

  • Use default access code — Choose this option if you want a standardized pairing process in which every registered handset has the same pairing PIN. This option is ideal when handsets share similar line information. If chosen, enter your default access code in the corresponding box.

  • Use auto-generated access code — Choose this option if you want a uniquely auto-generated PIN for each registered handset. This option is ideal when unique line information is used for handsets. This ensures that handset A goes to User A and so forth.


 

Access codes are used to join handsets to the DECT Network for the first time or if a handset becomes disconnected and needs to be rejoined.

9

Click Next to move to the base stations tab.


 

Note: If you click the X at the top of the box to close, the DECT network will not be created and the settings will not be retained. Click Next to create the DECT Network and preserve your settings. The remaining steps are optional at this point and can be completed at a later time via the manage DECT Network processes..

10

Enter the MAC addresses up to 5 at a time, of the base stations you want to register. Enter a comma to separate each MAC address.


 

Note: If you click the X at the top of the box from the settings screen, the DECT network will not be created and the settings will not be retained. By clicking Next, will create the DECT Network and preserve your settings. The remaining add base station and add user steps are optional at this point and can be completed at a later time via the manage DECT Network processes.

11

Click Next to move to the Users tab. Here you define which users need to be assigned to handsets and how many.


 

Note: Additional lines can be assigned to these handsets via the Managed Handset process. The remaining add user step is optional at this point and can be completed at a later time via the manage DECT Network process.

12

Select Assign Users, then search for users in the corresponding search box and select the user to assign.

13

From the Number of Hansets drop-down menu, select the number of times this user ID can be tied to handsets.


 

Note: The number of available lines for each user is based on their available shared lines limit, up to the maximum 30 shared line appearances. For workspaces, only one line is available.

14

Click Next when complete.

15

Click Done.

Manage Handset Access Code

1

From the customer view in https://admin.webex.com, got to Services.

2

Select Calling > Features > DECT Networks.

3

Locate and select the DECT Network you want to modify.


 

The chain ID can be referenced here if needed to add DECT repeaters.

4

Within the DECT Network settings, click Handset Access Code, then change your default access code.


 

You can also switch to the auto-generated code for a unique PIN for each line.

5

Click Save.

Manage Idle Handset Name

1

From the customer view in https://admin.webex.com, go to Services.

2

Select Calling > Features > DECT Network.

3

Select the DECT Network you want to modify.

4

Within the DECT Network settings, click Handset Display Name.

5

Entered the desired name. Click Save.

Manage Base Stations

1

From the customer view in https://admin.webex.com, got to Services.

2

Select Calling > > Features > DECT Network.

3

Locate and select the DECT Network you want to modify.

4

Within Base Stations, click Manage.

5

Enter the MAC addresses of the base stations you want to add. Remember to enter a comma to separate each MAC address.

6

Click Add Base Stations.

7

Click Save.


 

To remove a base station, locate the base station in the table. Click the Trash icon and confirm the deletion by selecting Delete.

Manage Handsets

1

From the customer view in https://admin.webex.com, go to Services.

2

Select Calling > Features > DECT Network.

3

Locate and select the DECT Network you want to modify.

4

From Handsets, click Manage.

5

Select Add Handsets.

6

From the table, click the Plus icon and search for users in the corresponding search box and select the user to assign.

7

Click Save.


 

To remove a user, locate the user in the table. Click the Trash icon and confirm the deletion by selecting Delete.

You can also add a second handset to each line. After completion, you have the ability to switch between the two handsets.

Check the Status of Your DECT Bases and Handsets

Once your DECT network is configured, you can view the status of active handset registrations per base, legacy single-cell stations, and active line registrations, per handset. This is done from the Devices page within Control Hub.

1

From the customer view in https://admin.webex.com, go to Management.

2

Select Devices.

3

Within the Status column, you can see whether a device is online, offline, or status unavailable.


 

Note: To view details on a specific device, select the device you want to view.

Delete Your DECT Network

1

From the customer view in https://admin.webex.com, go to Services.

2

Select Calling > Features > DECT Network.

3

Locate and select the DECT Network you want to remove.

4

Click the Trash icon.

5

Click Delete.


 

To reuse these devices, a new DECT network must be provisioned. You also need to factory reset all devices associated with the deleted account before adding them to Control Hub.

Deploy Your Base Stations

This document describes the best practices for depploying a Single Cell system and Multi Cell system with the Cisco IP DECT 6800 Series with Multiplatform Firmware handsets and base station.

What to do next

After installing the base stations, rerun the site survey to ensure that you have good coverage throughout the entire working area of your site. If you have trouble connecting your base station to the platform, you may have to manually configure your base station to connect.

Pair Your Handset to the Base Station

Before you begin

Before you can make calls, your handset needs to be configured to connect to a base station. You may need to enter the access code provided by your administrator. After the handset registration is successful, the handset displays the correct date and time, user name, and phone number.
  • The handset battery must be installed and charged.

  • Install the handsets at each user’s work location or in a common area if they’re shared.

1

Turn On the handset.

2

Press Menu > .

3

Press Connectivity > Register.

4

Highlight an empty row on the screen and press Select.

5

Enter the Access Code in the AC field. Press OK.

What to do next

Press and hold Power/End until the screen turns on.

Migrate Legacy DECT Bases In Single Or Multi-cell Mode

Existing Cisco DECT bases that have been provisioned in Control Hub prior to the new DECT network provisioning solution, must be migrated to the new DECT network solution before any changes can be made to their setup. Bases should be migrated during a maintenance window so that a successful conversion can be verified. Once bases have been migrated, they can be fully managed via the new Services > Calling > Features > DECT Network.

1

From the customer view in https://admin.webex.com, go to Services.

2

Select Calling > Devices.

3

Locate the base to convert then click Convert to DECT Network.

4

Enter the DECT network name, then click Convert.

5

Review and verify your list of assigned users, then click Convert.

6

To exit, click Close.