Use this article to create a conversation profile for either a Dialogflow virtual agent or agent answers for a conversation.
Create a conversation profile (for US data center)
Sign in to Agent Assist and select a project.
While you create the conversation profile, ensure that you select the following:
For more information, see the Google documentation.
Create a conversation profile (for non-US data center)
Create a Service Account through the Google IAM (Identity and Access Management) console.
Add the following service account admin roles: Dialogflow API admin, Service Account Token Creator, and Service Account user. The application creates the Service Account ID.
For more information, see https://cloud.google.com/iam/docs/creating-managing-service-accounts.
Install and configure the Google SDK on your system.
For more information, see https://cloud.google.com/sdk/docs/quickstart.
Log in to the Google Cloud Platform (GCP) CLI using the Google account user ID with the command
Run the following command:
Use the Service Account ID created in Step 1.
For more information, see https://cloud.google.com/iam/docs/impersonating-service-accounts.
Create the conversation profile using the REST API for Dialogflow by using any REST client:
Copy the conversation profile URL from the response received in Step 6 in the following format: projects/<project_ID>/locations/<location>/conversationProfiles/<profile ID>.
You can use this profile URL to create the Contact Center AI configuration on Control Hub.