Partner Administrator Roles for Webex for BroadWorks and Wholesale RTM

Roles are used to assign administration access to settings in Partner Hub and Control Hub. There are multiple roles available, which can provide access to required administrative settings while limiting access to non-required settings. You can assign multiple roles to a single administrator or multiple administrators with varying roles and access privileges, all according to the organization needs.

Within a partner organization (Service Provider or reseller), roles can be assigned for two main administration purposes:

Partner Management—Manage settings that apply to the partner organization.
Customer Management—Manage settings that apply to customer organizations that the partner manages.

Partner Management Roles

The following organizational and functional roles grant administrative privileges to manage settings for the partner organization itself (the organization titled “My Organization” in Partner Hub).

Full administrator—Has access to view and administer settings for partner organization. Can assign administration roles, including roles for Customer management.
Read-only administrator—Has access to view partner organization’s settings, but cannot edit settings.
Support administrator—Has access to Analytics and Troubleshooting.
User and device administrator—Has access to manage users, devices and licensing.
Device administrator—Has access to manage devices.
Compliance officer—Has access to user-generated and legal content.
Advanced troubleshooting—Access to join in-progress and live meetings.

The following table displays the level of access the above administrators have to manage settings for the partner organization.

Table 1. Partner Management Roles
	Full administrator	Read-only administrator	Support administrator	User and device administrator	Device administrator	Compliance officer	Advanced troubleshooting
Partner Organization Settings
Assign administrator roles	✔	Read-only
Add/Delete users and assign licenses	✔	Read-only		✔
Device management	✔	Read-only		✔	✔
Company policy and templates	✔	Read-only
Analytics and reports	✔	Read-only	✔
Troubleshooting	✔	Read-only	✔
Licenses and upgrades	✔	Read-only		✔
Organization settings	✔	Read-only
App integrations	✔	Read-only
Webex site management	✔	Read-only
Administrator actions audit log	✔	Read-only
Access to user generated content	✔					✔
Legal hold	✔					✔
Access to join in-progress meetings	✔						✔

Customer Management Roles

The following Customer Management roles can be assigned to users in the partner organization. These roles provide access to manage settings in Partner Hub or Control Hub for customer organizations that the partner manages.

Partner full administrator—Can manage settings for all customers that the partner manages. Can also assign administrator roles to existing users in the organization and assign specific customers to be managed by partner administrators.
Partner administrator—Can manage settings for customers that the administrator provisioned or who have been assigned to the user.
Partner read-only administrator—Can view settings for all customers that the partner manages. Does not have edit access.
Help desk administrator (Basic)— Can access Help Desk view (from Partner Hub’s Troubleshooting page). Can conduct cross-organization searches of all customers under the partner for troubleshooting and support. This role provides temporary read access to customer organizations under the partner.
Help desk administrator (Advanced)—This role provides everything that the above Basic role provides, but also lets the administrator request full administrator access from a customer administrator in order to fix problems.
Webex for Wholesale administrator—This role can be assigned to any administrator who also has the Partner full administrator role. The Wholesale administrator role extends the privileges of the Partner full administrator role to a Wholesale RTM partner organization and its customers. For the full list of privileges that a Webex for Wholesale administrator enjoys within a Wholesale partner organization, see the Partner full administrator column in the below table.

The following table displays access privileges that the above administrators have to manage settings in Partner Hub and Control Hub on behalf of customer organizations that the partner manages.

Table 2. Customer Management Roles
	Partner full administrator	Partner administrator	Partner read-only administrator	Help desk administrator (Basic)	Help desk administrator (Advanced)
Partner Hub Settings
Assign administrator roles	✔
Partner analytics and reporting	✔		Read-only
Branding	✔		Read-only
Company policy and templates	✔
Create customers	✔
Begin and manage Webex trials	✔	✔
Customer Organization Settings
Customer List	See all	See partial	See all	See all	See all
Assign Customer Admin Roles	✔	✔
Add / Delete users and assign licenses	✔		Read-only	Read-only	Temporary when approved
Device management	✔	✔	Read-only	Read-only	Temporary when approved
Company policy and templates	✔	✔	Read-only	Read-only	Temporary when approved
Analytics and reports	✔	✔	Read-only	Read-only	Temporary when approved
Troubleshooting	✔	✔	Read-only	✔	✔
Licenses and upgrades	✔	✔	Read-only	Read-only	Temporary when approved
Organization settings	✔	✔	Read-only	Read-only	Temporary when approved
App integrations	✔	✔	Read-only	Read-only	Temporary when approved
Webex site management	✔	✔	Read-only	Read-only	Temporary when approved
Admin actions audit log	✔	✔	Read-only	Read-only	Temporary when approved
Access to user-generated content				✔	✔
Legal hold
Access to join in-progress meetings					✔
Retrieve logs				✔	✔

Provisioning administrator is a derived role rather than an assigned role. It can occur if an administrator sets up Webex services for an organization that exists already in Control Hub and which has an existing relationship to a partner and partner admin. The Provisioning administrator has similar access to a Partner administrator. However, do not have access to begin and manage Webex Trials.

Assign Roles

The Full administrator and Partner full administrator can assign roles to other users in the partner organization.

The first user provisioned to the partner organization gets assigned both of the above roles automatically and can assign roles to other users in the partner organization.

Select Customers and launch the view for My Organization.

In Control Hub, click Users and select the appropriate user.

If the user does not exist in your My Organization, you can add additional administrators by clicking on the manage users button and following the prompts in the wizard. Once the user is created you can go into the users section of My Organization, click on the appropriate user, and assign administrative roles. If users already have an established Common Identity for services, you will need to set up an alias for Partner Hub.

Under the Profile tab, go to Administrator roles and click the arrow > to expand the view.

Select the appropriate roles and click Save.

Partner Hub login access is assigned automatically when administrator roles are assigned. For help desk, administrators can log in to https://admin.webex.com/helpdesk.

A full administrator in a partner organization can also assign the Partner full administrator, Partner administrator and Partner read-only administrator roles via the Partner Hub Administrators view.

Assign Customer Management Roles

The partner full administrator in the partner organization can assign Customer Management roles to users in the partner organization, giving those administrators access to edit settings for customer organizations. This includes the following roles:

Partner Full Administrator
Partner Administrator
Partner Read-only Administrator
Help Desk Administrator (Basic/Advanced)

A full admin in a partner organization can also assign Customer Management roles to specific users via Control Hub’s Users view.

1	Sign in to Partner Hub.
2	Click Administrators.
3	Click Add Admin.
4	Enter the administrator’s email address and check the admin roles that apply.
5	Click OK.

Restricted Administrator Mode

Restricted administrator mode is an organization-level setting that partner administrators can enable for customer organizations (the default setting is enabled). When a partner administrator enables Restricted mode for a customer organization, all customer administrators for that organization are restricted from editing a list of partner-defined settings in Control Hub—only a partner administrator can reset the restricted settings. For customer administrators, the level of Control Hub access is determined as follows:

(Control Hub access) = (Role entitlements) - (Restrictions)

When Restricted mode is enabled, the following items are restricted for customer administrators in that organization:

In the Users view, the following settings are not available:
- Manage Users button is greyed out.
- Manually Add or Modify Users—No option to add or modify users, either manually or via CSV.
- Claim Users—not available
- Auto-assign Licenses—not available
- Directory Synchronization—Unable to edit directory sync settings (this setting is available to Partner-level administrators only).
- User details—No option to edit User settings such as name and email address.
- Reset Package—No option to reset the package type.
- Edit Services—No option to edit the services that are enabled for a user (e.g., Messages, Meetings, Calling)
- View Services status—Unable to see full status of Hybrid Services or Software Upgrade Channel
- Primary Work Number—This field is read-only.
In the Account view, the following settings are not available:
- Company Name is read-only.
In the Organization Settings view, the following settings are not available:
- Domain—Access is read-only.
- Email—The Suppress Admin Invite Email and Email Locale Selection settings are read-only.
- Authentication—No option to edit Authentication and SSO settings.
In the Calling menu, the following settings are not available:
- Call Settings—The App Options Call Priority settings are read-only.
- Calling Behavior—Settings are read-only.
- Location > PSTN—The Local Gateway and Cisco PSTN options are hidden.
Under SERVICES, the Migrations and Connected UC service options are suppressed.

Restricted mode gets applied to customer organizations, rather than to individual administrators. When this setting is on, customer administrators at that organization see a banner at the top of the Control Hub screen that lets them know that this setting is applied.

Configure Restricted Administrator Mode

Partner administrators can use the below procedure to enable or disable this mode for given customer organizations (the default setting is enabled).

Sign in to Partner Hub and select Customers.
Select the applicable customer organization.
In the right-hand settings view, turn Restricted Administrator Mode on or off by enabling or disabling the following toggles:
- For Webex for BroadWorks—To turn the setting on, enable the Restricted by Partner Mode toggle.
- For Wholesale RTM—To turn the setting on, enable the Restrict this customer toggle.
Disable the toggle if you want to remove Restricted Mode for the customer organization.

The following articles contain additional information on roles:

Assign organization roles in Control Hub—If you grant Control Hub access to customer administrators, use this article to configure role access for customer administrators.
Approve External Administrator Request—Customer administrators can use this procedure to grant a partner administrator external administrator access to their organization. An example of where this may be required is if an existing Webex organization purchases Webex services from a partner organization with whom they do not have an existing relationship. The customer administrator must approve external administrator access to the new partner administrator.

Change History


Date of Change	Description of Change
08 March 2023	Partner administrators can not Add / Delete users and assign licenses.
01 February 2022	Updated the note in Assign Roles section.
28 July 2022	Corrected role name to Webex for Wholesale administrator.
22 July 2022	Added information on the Wholesale administrator role. Replaced the Sales full administrator and Sales administrator roles with the Partner full administrator and Partner administrator.

This article describes how to assign administration roles for either the Webex for Cisco BroadWorks or Wholesale Route-to-Market (RTM) solution.

Roles are used to assign administration access to Partner Hub and Control Hub for users in a Service Provider (partner) or customer organization. There are multiple roles available, which can be used to assign certain administrative entitlements while limiting access to non-required settings. You can provision multiple administrators with varying roles and access privileges, according to the needs of the organization. Roles are assigned at two levels, according to the type of organization:

Partner Roles (for Partner Administrators in a Service Provider organization)—Assigned in Partner Hub to provision partner administrator access for a Service Provider (partner) organization. Partner administrators manage settings for the partner organization and for the customer organizations that the partner manages.
Organization Roles (for Customer Administrators in customer organization)—Assigned in Control Hub to provision customer administrator privileges for a customer organization that purchases Webex services from a Service Provider.

Click the tab that applies to the type of role that you are assigning.

Partner Organization (Service Providers or Resellers)—Partner Roles are assigned to users in a Service Provider or Reseller organization to provision those users with partner administrator access. Partner administrators manage settings in Partner Hub for the partner organization and can manage settings in Control Hub for customer organizations that the partner manages.
Customer Organization—Organization roles are assigned to users in a customer organization that purchases Webex services from a Service Provider in order to provision those users with customer administrator privileges. Customer administrators manage settings in Control Hub for the customer organization.

Click the tab that applies to the type of organization that you are managing.

Partner Organization
Customer Organizations

The Partner Organization role configurations under this tab apply to Service Providers or Resellers that sell Webex services.

Partner Roles

Partner Roles are assigned in Partner Hub to provision users of the partner organization as partner administrators. Partner administrators can manage settings in Partner Hub for the partner organization and can manage settings in Control Hub for customer organizations that the partner manages. There are multiple partner roles, with varying levels of administration access. You can assign multiple roles to a single administrator.

The following roles can be assigned to partner administrators.

Full Administrator—Manages partner organization settings in Partner Hub. Can also assign sales admin roles to other members of the partner organization. During Service Provider account creation, TAC assigns this role to a member of the Service Provider organization (verify that this is true).
Sales Full Administrator—Has full customer administrator access to all of the partner’s customer organizations.
Sales Administrator— Has full customer administrator access to assigned customer organizations only.
Provisioning Administrator (?)—If a Sales Full or Sales Administrator provisions Webex services for an existing customer organization they are assigned automatically the Provisioning Administrator role. This administrator has customer administrator access for those organizations that they provision.
Help Desk Administrator—The partner administrator can access Help Desk view so that they can conduct cross-organization searches of all of their customer organizations.
Wholesale Administrator—This role, when added to the other partner admin roles, lets the partner administrator manage these settings for Webex Wholesale Route-to-Market.

You can assign multiple partner roles to a single partner administrator. For example, a partner organization member who is assigned both the Full Administrator and Sales Full Administrator partner roles has administrator access to edit settings for both the partner organization and for the customer organizations that the partner manages.

The following table provides an overview of the privileges of each partner administrator role.

Table 3. Partner Administrator Role Privileges
	Full Administrator	Sales Full Administrator	Sales Administrator	Provisioning Administrator	Help Desk Administrator	Wholesale Administrator
Partner Organization Management	✔				Basic provides temporary Read-Only access. Advanced provides option to request admin access to fix issues.	When this role is added to the other roles, it lets the administrator view and manage these settings for Webex Wholesale Route-to-Market customers.
Customer Organization Management		✔ (All customers managed by the partner organization.)	✔ (Assigned customers only.)	✔ (Assigned customers only.)
Assign Sales Administrator Roles	✔	✔
Provision Webex Orders for the Partner Organization	✔
Provision Webex Orders for Customers		✔	✔	✔ For the services the partner sold.
Begin and Manage Webex Trials		✔	✔

Help Desk Administrator

The Help Desk Administrator role is assigned by the Full Administrator in the partner organization. Help Desk Administrators can access the Help Desk view from Partner Hub’s Troubleshooting page. Help Desk view lets the administrator conduct cross-organization searches of the customer organizations that the partner manages. Help Desk view lets the administrator access quickly a wide variety of organization information for troubleshooting (for example, users, devices, roles, settings).

There are two levels of Help Desk Administrator access:

Basic—Read-only access to Help Desk
Advanced—Provides option to request full administrator access in order to fix any issues

When the Help Desk Administrator accesses a view for a customer organization, the administrator is granted temporary read-only access to the customer organization’s settings. However, Help Desk Administrators with Advanced access have the option to request full administrator access to the customer organization so that they can resolve any issues that they find.

Wholesale Administrator

When this role is added to the above roles, it lets the administrator view and manage the above settings for Webex Wholesale Route-to-Market customers.

Check and verify – need addtl info

Assign Full Administrator

Need procedure.

Example:

Assign a Sales Administrator

Assign the Sales Full Administrator or Sales Administrator Role to Users

As a full administrator or sales full administrator, you can assign any user in your organization the role of sales full administrator or sales administrator.

If you have both the full administrator and sales full administrator roles, you can remove the sales full administrator role from yourself and assign it to a different user.

A user can have the role of a sales full administrator or sales administrator along with being a full administrator.

1	From the partner view in https://admin.webex.com, go to Administrators, and click New Administrators.
2	Enter the email of the user that you want to add as a Sales Administrator, and click Validate.
3	Choose to make the user a: Sales Admin if you want to assign specific customers for them to manage. Sales Full Admin if you want them to manage all the customers in your organization.
4	Click OK.

Assign Sales Administrator to a Customer

Assign Customers to a Sales Administrator

Sales administrators can only access organizations that you assigned them to manage.

1	From the partner view in https://admin.webex.com, go to Administrators and select an administrator.
2	Under Managing Customer Organizations, enter the customer's organization name or organization ID that you want the sales administrator to manage.
3	Click Add.

Assign Help Desk Administrator

In Partner Hub, you can assign a user in the partner organization as a Help Desk Administrator.

1	In Partner Hub, go to UsersAdministrators?.
2	Select the user that you want to assign as a Help Desk Administrator. The right settings bar opens.
3	Under Roles and Security, click Administrator Roles.
4	Click the Help Desk Administrator check box and select either Basic—Help Desk access is read-only Advanced—Help Desk access includes option to request full administrator access for a customer organization.
5	Click Save.

Restricted by Partner Mode

Partner administrators must also decide on the level of access that customer administrators will have in Control Hub to manage settings for the customer organization that purchases services from the partner. Partner administrators may want to prevent customer administrators from reconfiguring some settings that the partner administrator has set. Following are some of the tools that are available:

Organization Roles (for a customer organization)—Sales Administrators and Provisioning Administrators from the partner organization have administrator access and can, by default, manage Organization Roles on behalf of the customer organization. Organization roles are used to assign administrator access for customer organizations. For more information on organization role assignments for customer administrators, see the Customer Organization tab at the top of the page.

Note that the first user provisioned to a customer organization gets assigned automatically the Full Administrator role for that customer organization and can assign organization roles to other users in the organization.
Restricted by Partner Mode—A partner administrator can assign this setting to a customer organization. When this setting is enabled, all customer administrators in the organization are restricted from resetting the prescribed settings, which can only be assigned by a partner administrator. For details, see Restricted by Partner Mode.
Feature Level Access Settings—Many features in Partner Hub have override settings whereby the partner can allow or deny customer administrators from reconfiguring those settings in Control Hub for their own organization. This is done on a feature-by-feature basis, for features that have these override settings (for example, Branding). In most cases, partner administrators can assign these overrides to some customer organizations, while preventing other customer organizations from reconfiguring settings.

Restricted by Partner Mode is a Partner Hub setting that partner administrators can assign to specific customer organizations to limit the organization settings that customer administrators can update in Control Hub. When this setting is enabled for a given customer organization, all of that organization's customer administrators, irrespective of their role entitlements, are unable to access a set of restricted controls in Control Hub. Only a partner administrator can update the restricted settings.

Restricted by Partner Mode is an organization-level setting rather than a role. However, the setting restricts specific role entitlements for customer administrators in the organization to which the setting is applied.

Customer Administrator Access

Customer administrators receive a notification when Restricted-by-Partner Mode is applied. After login, they will see a notification banner at the top of the screen, immediately under the Control Hub header. The banner notifies the customer administrator that Restricted Mode is enabled and they may not be able to update some calling settings.

For a customer administrator in an organization where Restricted by Partner Mode is enabled, the level of Control Hub access is determined with the following formula:

(Control Hub access) = (Organization Role entitlements) - (Restricted by Partner Mode restrictions)

Restricted by Partner Mode is an organization-level setting that can be used by partner administrators in order to prevent customer org administrators from resetting certain Control Hub settings. When a partner-level administrator turns this mode on for a given customer organization, all customer administrators in that organization, irrespective of their role entitlements, are unable to access the listed controls in Control Hub.

Restrictions

When Restricted-by-Partner Mode is enabled for a customer organization, customer administrators in that organization are restricted from accessing the following Control Hub settings:

In the Users view, the following settings are not available:
- Manage Users button is greyed out.
- Manually Add or Modify Users—No option to add or modify users, either manually or via CSV.
- Claim Users—not available
- Auto-assign Licenses—not available
- Directory Synchronization—Unable to edit directory sync settings (this setting is available to Partner-level admins only).
- User details—No option to edit User settings such as name and email address.
- Reset Package—No option to reset the package type.
- Edit Services—No option to edit the services that are enabled for a user (e.g., Messages, Meetings, Calling)
- View Services status—Unable to see full status of Hybrid Services or Software Upgrade Channel
- Primary Work Number—This field is read-only.
In the Account view, the following settings are not available:
- Company Name is read-only.
In the Organization Settings view, the following settings are not available:
- Domain—Access is read-only.
- Email—The Suppress Admin Invite Email and Email Locale Selection settings are read-only.
- Authentication—No option to edit Authentication and SSO settings.
In the Calling menu, the following settings are not available:
- Call Settings—The App Options Call Priority settings are read-only.
- Calling Behavior—Settings are read-only.
- Location > PSTN—The Local Gateway and Cisco PSTN options are hidden.
Under SERVICES, the Migrations and Connected UC service options are suppressed.

Enable Restricted by Partner Mode

Partner administrators can use the below procedure to enable Restricted by Partner Mode for a given customer organization (the default setting is enabled).

Sign in to Partner Hub (https://admin.webex.com) and select Customers.
Select the applicable customer organization.
In the right-hand settings view, enable the Restricted by Partner Mode toggle to turn the setting on.

If you want to turn Restricted by Partner Mode off, disable the toggle.

The Customer Organization Role configurations in this section apply to organizations that purchase Webex services from a Service Provider or Reseller.

Organization Roles (for Customer Organizations)

Organization roles are assigned in Control Hub to provision users in a customer organization as customer administrators. Customer administrators can edit and view settings in Control Hub for their own organization. Depending on the role assignments, customer administrators may have full administrator privileges to the customer organization, they may be able to edit specific settings only, or access may be limited to read-only.

The following organization roles are available to users in a customer organization:

Full Administrator
Read-Only Administrator
Support Administrator
User and Device Administrator
Device Administrator
Compliance Officers— Compliance officers can look for specific people in your company, find content they've shared, or search through a specific space and then generate a report of their findings. For details, see Ensure Regulatory Compliance of Webex App and Meetings Content.
Advanced Troubleshooting Access—This role allows full administrators, read-only administrators, and support administrators to access the Live Meeting page in the Troubleshooting tab, and lets full administrators join meetings that are in progress with just the click of a button. If participants are having issues during meetings, administrators with this role can quickly find those meetings to join and help sort out the issues.

It’s a best practice to assign more than one administrator to a customer organization.

The following table shows the level of access for each organization role. A customer administrator can be assigned multiple roles giving them multiple combinations of these entitlements:


Access	Full Administrator	Read-Only Administrator	Support Administrator	User and Device Administrator	Device Administrator	Compliance Officers	Advanced Troubleshooting Access
Add/Delete Users and Assign Licenses	✔	Read-Only		✔
Assign Roles to Users	✔	Read-Only
Device Management	✔	Read-Only		✔	✔
Company Policy and Templates	✔	Read-Only
Analytics and Reports	✔	Read-Only	✔
Troubleshooting	✔	Read-Only	✔
Licenses and Upgrades	✔	Read-Only		✔
Organization Settings	✔	Read-Only
App Integrations	✔	Read-Only
Webex Site Management	✔	Read-Only
Admin Actions Audit Log	✔
Access to User-generated Content						✔
Legal Hold						✔
Access to Join In Progress Meetings							✔
Access to Live Meetings							✔
Product Email Notifications	✔

External Administrators to a Customer Organization

Partner administrators from the Service Provider that provisioned the customer organization have external administrator access to the customer organization. If you don’t want for the partner that you purchased services from to have access to your organization at all, then you must contact the partner.

The following table provides a breakdown of access privileges for external administrators.


Access	External Full Administrator	External Read-Only Administrator	Provisioning Administrator
User Management	✔	Read-Only	X
Device Management	✔	Read-Only	X
Company Policy and Templates	✔	Read-Only	X
Troubleshooting	✔	Read-Only	X
Support Metrics and Notifications	✔	Read-Only	X
Licenses and Upgrades	✔	Read-Only	✔ For the services the partner sold.
Assign Roles	✔	Read-Only	X
Provision Orders	✔	X	✔ For the services the partner sold.
Add and Delete Sites	✔ For the sites belonging to the subscription which the partner sold.	X	✔ For the services the partner sold.
Add External Administrators	X	X	X

For existing customer organizations, if a new Service Provider is provisioning Webex for BroadWorks to the customer organization, the customer administrator must approve the request to add the partner administrator as an administrator in the customer organization. For details, see Approve External Administrator Request.

Table 4. test table
	Customer Administrators							External Administrators
	Full Admin	Read-Only Admin	Support Admin	User and Device Admin	Device Admin	Compliance Officers	Advanced Troubleshooting Access	External Full Admin	External Read-only Admin	Provisioning Admin
Add/Delete Users and Assign Licenses	✔	Read-Only		✔
Assign Roles to Users	✔	Read-Only
Device Management	✔	Read-Only		✔	✔
Company Policy and Templates	✔	Read-Only
Analytics and Reports	✔	Read-Only	✔
Troubleshooting	✔	Read-Only	✔
Licenses and Upgrades	✔	Read-Only		✔
Organization Settings	✔	Read-Only
App Integrations	✔	Read-Only
Webex Site Management	✔	Read-Only
Admin Actions Audit Log	✔
Access to User-generated Content						✔
Legal Hold						✔
Access to Join In Progress Meetings							✔
Access to Live Meetings							✔
Product Email Notifications	✔

Assign Organization Roles

Customer administrators with the Full Administrator role can assign organization roles to other users in the organization, granting them administrator access. This task can also be completed by External Rull Administrators.

1	Log in to Cisco Webex Control Hub and open the customer view for an organization.
2	Go to Users, and choose a user.
3	Under Roles and Security, click Administrator Roles or Service Access.
4	Select a role to assign to that user. To assign a user as a Webex Site administrator, next to Webex Site administrator roles, click Edit and choose a role for each Webex site that you want the user to manage. If users with existing service admin roles (such as Webex Site admin) gain or lose an org level admin role, then their service admin roles could be changed. You should review the service admin roles for those users to make sure they’re correct.
5	Select Save.

Export Administrator List to CSV File

Customer administrators can export to CSV a full or filtered list of administrators from their organization. This task can also be completed by external administrators.

From the Cisco Webex Control Hub view for a customer organization, go to Users.

Select the Administrators or External administrators tab.

Click the Export button at the top-right.

If you exported a filtered list, wait until the CSV file is ready before changing the filter. Changing the filter causes the CSV file to include the updated filters.

The CSV file automatically downloads once it's ready. The file contains the following fields:

First Name—The first name of the administrator.
Last Name—The last name of the administrator.
Display Name—The name that shows for the administrator in Webex.
User ID/Email—The unique ID and email address for the administrator.
Admin Role—The administrator roles that are assigned to the administrator.