This article describes how to assign administration roles in partner organizations that offer the Webex for Cisco BroadWorks or Wholesale Route-to-Market (RTM) solutions. You can use roles to manage administrative settings for the partner organization and for customer organizations that the partner manages.
Roles are used to assign administration access to settings in Partner Hub and Control Hub. There are multiple roles available, which can provide access to required administrative settings while limiting access to non-required settings. You can assign multiple roles to a single administrator or multiple administrators with varying roles and access privileges, all according to the organization needs.
Within a partner organization (Service Provider or reseller), roles can be assigned for two main administration purposes:
-
Partner Management—Manage settings that apply to the partner organization.
-
Customer Management—Manage settings that apply to customer organizations that the partner manages.
Partner Management Roles
The following organizational and functional roles grant administrative privileges to manage settings for the partner organization itself (the organization titled “My Organization” in Partner Hub).
-
Full administrator—Has access to view and administer settings for partner organization. Can assign administration roles, including roles for Customer management.
-
Read-only administrator—Has access to view partner organization’s settings, but cannot edit settings.
-
Support administrator—Has access to Analytics and Troubleshooting.
-
User and device administrator—Has access to manage users, devices and licensing.
-
Device administrator—Has access to manage devices.
-
Compliance officer—Has access to user-generated and legal content.
-
Advanced troubleshooting—Access to join in-progress and live meetings.
The following table displays the level of access the above administrators have to manage settings for the partner organization.
Full administrator |
Read-only administrator |
Support administrator |
User and device administrator |
Device administrator |
Compliance officer |
Advanced troubleshooting |
|
---|---|---|---|---|---|---|---|
Partner Organization Settings |
|||||||
Assign administrator roles |
✔ |
Read-only |
|||||
Add/Delete users and assign licenses |
✔ |
Read-only |
✔ |
||||
Device management |
✔ |
Read-only |
✔ |
✔ |
|||
Company policy and templates |
✔ |
Read-only |
|||||
Analytics and reports |
✔ |
Read-only |
✔ |
||||
Troubleshooting |
✔ |
Read-only |
✔ |
||||
Licenses and upgrades |
✔ |
Read-only |
✔ |
||||
Organization settings |
✔ |
Read-only |
|||||
App integrations |
✔ |
Read-only |
|||||
Webex site management |
✔ |
Read-only |
|||||
Administrator actions audit log |
✔ |
Read-only |
|||||
Access to user generated content |
✔ |
✔ |
|||||
Legal hold |
✔ |
✔ |
|||||
Access to join in-progress meetings |
✔ |
✔ |
Customer Management Roles
The following Customer Management roles can be assigned to users in the partner organization. These roles provide access to manage settings in Partner Hub or Control Hub for customer organizations that the partner manages.
-
Partner full administrator—Can manage settings for all customers that the partner manages. Can also assign administrator roles to existing users in the organization and assign specific customers to be managed by partner administrators.
-
Partner administrator—Can manage settings for customers that the administrator provisioned or who have been assigned to the user.
-
Partner read-only administrator—Can view settings for all customers that the partner manages. Does not have edit access.
-
Help desk administrator (Basic)— Can access Help Desk view (from Partner Hub’s Troubleshooting page). Can conduct cross-organization searches of all customers under the partner for troubleshooting and support. This role provides temporary read access to customer organizations under the partner.
-
Help desk administrator (Advanced)—This role provides everything that the above Basic role provides, but also lets the administrator request full administrator access from a customer administrator in order to fix problems.
-
Webex for Wholesale administrator—This role can be assigned to any administrator who also has the Partner full administrator role. The Wholesale administrator role extends the privileges of the Partner full administrator role to a Wholesale RTM partner organization and its customers. For the full list of privileges that a Webex for Wholesale administrator enjoys within a Wholesale partner organization, see the Partner full administrator column in the below table.
The following table displays access privileges that the above administrators have to manage settings in Partner Hub and Control Hub on behalf of customer organizations that the partner manages.
Partner full administrator |
Partner administrator |
Partner read-only administrator |
Help desk administrator (Basic) |
Help desk administrator (Advanced) |
|
---|---|---|---|---|---|
Partner Hub Settings |
|||||
Assign administrator roles |
✔ |
||||
Partner analytics and reporting |
✔ |
Read-only |
|||
Branding |
✔ |
Read-only |
|||
Company policy and templates |
✔ |
||||
Create customers |
✔ |
||||
Begin and manage Webex trials |
✔ |
✔ |
|||
Customer Organization Settings |
|||||
Customer List |
See all |
See partial |
See all |
See all |
See all |
Assign Customer Admin Roles |
✔ |
✔ |
|||
Add / Delete users and assign licenses |
✔ |
Read-only |
Read-only |
Temporary when approved |
|
Device management |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Company policy and templates |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Analytics and reports |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Troubleshooting |
✔ |
✔ |
Read-only |
✔ |
✔ |
Licenses and upgrades |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Organization settings |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
App integrations |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Webex site management |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Admin actions audit log |
✔ |
✔ |
Read-only |
Read-only |
Temporary when approved |
Access to user-generated content |
✔ |
✔ |
|||
Legal hold |
|||||
Access to join in-progress meetings |
✔ |
||||
Retrieve logs |
✔ |
✔ |
Provisioning administrator is a derived role rather than an assigned role. It can occur if an administrator sets up Webex services for an organization
that exists already in Control Hub and which has an existing relationship to a partner and partner admin. The Provisioning
administrator has similar access to a Partner administrator. However, do not have access to begin and manage Webex Trials.
|
Assign Roles
The first user provisioned to the partner organization gets assigned both of the above roles automatically and can assign
roles to other users in the partner organization.
|
1 |
Sign in to Partner Hub at http://admin.webex.com. |
||
2 |
Select Customers and launch the view for My Organization. |
||
3 |
In Control Hub, click Users and select the appropriate user.
|
||
4 |
Under the Profile tab, go to Administrator roles and click the arrow > to expand the view. |
||
5 |
Select the appropriate roles and click Save. Partner Hub login access is assigned automatically when administrator roles are assigned. For help desk, administrators can
log in to https://admin.webex.com/helpdesk.
|
Assign Customer Management Roles
The partner full administrator in the partner organization can assign Customer Management roles to users in the partner organization, giving those administrators access to edit settings for customer organizations. This includes the following roles:
-
Partner Full Administrator
-
Partner Administrator
-
Partner Read-only Administrator
-
Help Desk Administrator (Basic/Advanced)
A full admin in a partner organization can also assign Customer Management roles to specific users via Control Hub’s Users view.
|
1 |
Sign in to Partner Hub. |
2 |
Click Administrators. |
3 |
Click Add Admin. |
4 |
Enter the administrator’s email address and check the admin roles that apply. |
5 |
Click OK. |
Restricted Administrator Mode
Restricted administrator mode is an organization-level setting that partner administrators can enable for customer organizations (the default setting is enabled). When a partner administrator enables Restricted mode for a customer organization, all customer administrators for that organization are restricted from editing a list of partner-defined settings in Control Hub—only a partner administrator can reset the restricted settings. For customer administrators, the level of Control Hub access is determined as follows:
(Control Hub access) = (Role entitlements) - (Restrictions)
When Restricted mode is enabled, the following items are restricted for customer administrators in that organization:
-
In the Users view, the following settings are not available:
-
Manage Users button is greyed out.
-
Manually Add or Modify Users—No option to add or modify users, either manually or via CSV.
-
Claim Users—not available
-
Auto-assign Licenses—not available
-
Directory Synchronization—Unable to edit directory sync settings (this setting is available to Partner-level administrators only).
-
User details—No option to edit User settings such as name and email address.
-
Reset Package—No option to reset the package type.
-
Edit Services—No option to edit the services that are enabled for a user (e.g., Messages, Meetings, Calling)
-
View Services status—Unable to see full status of Hybrid Services or Software Upgrade Channel
-
Primary Work Number—This field is read-only.
-
-
In the Account view, the following settings are not available:
-
Company Name is read-only.
-
-
In the Organization Settings view, the following settings are not available:
-
Domain—Access is read-only.
-
Email—The Suppress Admin Invite Email and Email Locale Selection settings are read-only.
-
Authentication—No option to edit Authentication and SSO settings.
-
-
In the Calling menu, the following settings are not available:
-
Call Settings—The App Options Call Priority settings are read-only.
-
Calling Behavior—Settings are read-only.
-
Location > PSTN—The Local Gateway and Cisco PSTN options are hidden.
-
-
Under SERVICES, the Migrations and Connected UC service options are suppressed.
Restricted mode gets applied to customer organizations, rather than to individual administrators. When this setting is on,
customer administrators at that organization see a banner at the top of the Control Hub screen that lets them know that this
setting is applied.
|
Configure Restricted Administrator Mode
Partner administrators can use the below procedure to enable or disable this mode for given customer organizations (the default setting is enabled).
-
Sign in to Partner Hub and select Customers.
-
Select the applicable customer organization.
-
In the right-hand settings view, turn Restricted Administrator Mode on or off by enabling or disabling the following toggles:
-
For Webex for BroadWorks—To turn the setting on, enable the Restricted by Partner Mode toggle.
-
For Wholesale RTM—To turn the setting on, enable the Restrict this customer toggle.
Disable the toggle if you want to remove Restricted Mode for the customer organization.
-
Related Articles
The following articles contain additional information on roles:
-
Assign organization roles in Control Hub—If you grant Control Hub access to customer administrators, use this article to configure role access for customer administrators.
-
Approve External Administrator Request—Customer administrators can use this procedure to grant a partner administrator external administrator access to their organization. An example of where this may be required is if an existing Webex organization purchases Webex services from a partner organization with whom they do not have an existing relationship. The customer administrator must approve external administrator access to the new partner administrator.
Change History
Date of Change |
Description of Change |
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08 March 2023 |
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01 February 2022 |
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28 July 2022 |
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22 July 2022 |
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This article describes how to assign administration roles for either the Webex for Cisco BroadWorks or Wholesale Route-to-Market (RTM) solution.
Roles are used to assign administration access to Partner Hub and Control Hub for users in a Service Provider (partner) or customer organization. There are multiple roles available, which can be used to assign certain administrative entitlements while limiting access to non-required settings. You can provision multiple administrators with varying roles and access privileges, according to the needs of the organization. Roles are assigned at two levels, according to the type of organization:
-
Partner Roles (for Partner Administrators in a Service Provider organization)—Assigned in Partner Hub to provision partner administrator access for a Service Provider (partner) organization. Partner administrators manage settings for the partner organization and for the customer organizations that the partner manages.
-
Organization Roles (for Customer Administrators in customer organization)—Assigned in Control Hub to provision customer administrator privileges for a customer organization that purchases Webex services from a Service Provider.
Click the tab that applies to the type of role that you are assigning.
-
Partner Organization (Service Providers or Resellers)—Partner Roles are assigned to users in a Service Provider or Reseller organization to provision those users with partner administrator access. Partner administrators manage settings in Partner Hub for the partner organization and can manage settings in Control Hub for customer organizations that the partner manages.
-
Customer Organization—Organization roles are assigned to users in a customer organization that purchases Webex services from a Service Provider in order to provision those users with customer administrator privileges. Customer administrators manage settings in Control Hub for the customer organization.
Click the tab that applies to the type of organization that you are managing.
The Partner Organization role configurations under this tab apply to Service Providers or Resellers that sell Webex services.
Partner Roles
Partner Roles are assigned in Partner Hub to provision users of the partner organization as partner administrators. Partner administrators can manage settings in Partner Hub for the partner organization and can manage settings in Control Hub for customer organizations that the partner manages. There are multiple partner roles, with varying levels of administration access. You can assign multiple roles to a single administrator.
The following roles can be assigned to partner administrators.
-
Full Administrator—Manages partner organization settings in Partner Hub. Can also assign sales admin roles to other members of the partner organization. During Service Provider account creation, TAC assigns this role to a member of the Service Provider organization (verify that this is true).
-
Sales Full Administrator—Has full customer administrator access to all of the partner’s customer organizations.
-
Sales Administrator— Has full customer administrator access to assigned customer organizations only.
-
Provisioning Administrator (?)—If a Sales Full or Sales Administrator provisions Webex services for an existing customer organization they are assigned automatically the Provisioning Administrator role. This administrator has customer administrator access for those organizations that they provision.
-
Help Desk Administrator—The partner administrator can access Help Desk view so that they can conduct cross-organization searches of all of their customer organizations.
-
Wholesale Administrator—This role, when added to the other partner admin roles, lets the partner administrator manage these settings for Webex Wholesale Route-to-Market.
You can assign multiple partner roles to a single partner administrator. For example, a partner organization member who is assigned both the Full Administrator and Sales Full Administrator partner roles has administrator access to edit settings for both the partner organization and for the customer organizations that the partner manages.
The following table provides an overview of the privileges of each partner administrator role.
Full Administrator |
Sales Full Administrator |
Sales Administrator |
Provisioning Administrator |
Help Desk Administrator |
Wholesale Administrator |
|
---|---|---|---|---|---|---|
Partner Organization Management |
✔ |
Basic provides temporary Read-Only access. Advanced provides option to request admin access to fix issues. |
When this role is added to the other roles, it lets the administrator view and manage these settings for Webex Wholesale Route-to-Market customers. |
|||
Customer Organization Management |
✔ (All customers managed by the partner organization.) |
✔ (Assigned customers only.) |
✔ (Assigned customers only.) |
|||
Assign Sales Administrator Roles |
✔ |
✔ |
||||
Provision Webex Orders for the Partner Organization |
✔ |
|||||
Provision Webex Orders for Customers |
✔ |
✔ |
✔ For the services the partner sold. |
|||
Begin and Manage Webex Trials |
✔ |
✔ |
||||
Help Desk Administrator
The Help Desk Administrator role is assigned by the Full Administrator in the partner organization. Help Desk Administrators can access the Help Desk view from Partner Hub’s Troubleshooting page. Help Desk view lets the administrator conduct cross-organization searches of the customer organizations that the partner manages. Help Desk view lets the administrator access quickly a wide variety of organization information for troubleshooting (for example, users, devices, roles, settings).
There are two levels of Help Desk Administrator access:
-
Basic—Read-only access to Help Desk
-
Advanced—Provides option to request full administrator access in order to fix any issues
When the Help Desk Administrator accesses a view for a customer organization, the administrator is granted temporary read-only access to the customer organization’s settings. However, Help Desk Administrators with Advanced access have the option to request full administrator access to the customer organization so that they can resolve any issues that they find.
Wholesale Administrator
When this role is added to the above roles, it lets the administrator view and manage the above settings for Webex Wholesale Route-to-Market customers.
Check and verify – need addtl info
Assign Full Administrator
Need procedure. Example:
|
Assign a Sales Administrator
As a full administrator or sales full administrator, you can assign any user in your organization the role of sales full administrator or sales administrator.
If you have both the full administrator and sales full administrator roles, you can remove the sales full administrator role from yourself and assign it to a different user. A user can have the role of a sales full administrator or sales administrator along with being a full administrator. |
1 |
From the partner view in https://admin.webex.com, go to Administrators, and click New Administrators. |
2 |
Enter the email of the user that you want to add as a Sales Administrator, and click Validate. |
3 |
Choose to make the user a:
|
4 |
Click OK. |
Assign Sales Administrator to a Customer
Sales administrators can only access organizations that you assigned them to manage.
1 |
From the partner view in https://admin.webex.com, go to Administrators and select an administrator. |
2 |
Under Managing Customer Organizations, enter the customer's organization name or organization ID that you want the sales administrator to manage. |
3 |
Click Add. |
Assign Help Desk Administrator
1 |
In Partner Hub, go to UsersAdministrators?. |
2 |
Select the user that you want to assign as a Help Desk Administrator. The right settings bar opens. |
3 |
Under Roles and Security, click Administrator Roles. |
4 |
Click the Help Desk Administrator check box and select either
|
5 |
Click Save. |
Restricted by Partner Mode
Partner administrators must also decide on the level of access that customer administrators will have in Control Hub to manage settings for the customer organization that purchases services from the partner. Partner administrators may want to prevent customer administrators from reconfiguring some settings that the partner administrator has set. Following are some of the tools that are available:
-
Organization Roles (for a customer organization)—Sales Administrators and Provisioning Administrators from the partner organization have administrator access and can, by default, manage Organization Roles on behalf of the customer organization. Organization roles are used to assign administrator access for customer organizations. For more information on organization role assignments for customer administrators, see the Customer Organization tab at the top of the page.
Note that the first user provisioned to a customer organization gets assigned automatically the Full Administrator role for that customer organization and can assign organization roles to other users in the organization.
-
Restricted by Partner Mode—A partner administrator can assign this setting to a customer organization. When this setting is enabled, all customer administrators in the organization are restricted from resetting the prescribed settings, which can only be assigned by a partner administrator. For details, see Restricted by Partner Mode.
-
Feature Level Access Settings—Many features in Partner Hub have override settings whereby the partner can allow or deny customer administrators from reconfiguring those settings in Control Hub for their own organization. This is done on a feature-by-feature basis, for features that have these override settings (for example, Branding). In most cases, partner administrators can assign these overrides to some customer organizations, while preventing other customer organizations from reconfiguring settings.
Restricted by Partner Mode is a Partner Hub setting that partner administrators can assign to specific customer organizations to limit the organization settings that customer administrators can update in Control Hub. When this setting is enabled for a given customer organization, all of that organization's customer administrators, irrespective of their role entitlements, are unable to access a set of restricted controls in Control Hub. Only a partner administrator can update the restricted settings.
Restricted by Partner Mode is an organization-level setting rather than a role. However, the setting restricts specific role
entitlements for customer administrators in the organization to which the setting is applied.
|
Customer Administrator Access
Customer administrators receive a notification when Restricted-by-Partner Mode is applied. After login, they will see a notification banner at the top of the screen, immediately under the Control Hub header. The banner notifies the customer administrator that Restricted Mode is enabled and they may not be able to update some calling settings.
For a customer administrator in an organization where Restricted by Partner Mode is enabled, the level of Control Hub access is determined with the following formula:
(Control Hub access) = (Organization Role entitlements) - (Restricted by Partner Mode restrictions)
Restricted by Partner Mode is an organization-level setting that can be used by partner administrators in order to prevent customer org administrators from resetting certain Control Hub settings. When a partner-level administrator turns this mode on for a given customer organization, all customer administrators in that organization, irrespective of their role entitlements, are unable to access the listed controls in Control Hub.
Restrictions
When Restricted-by-Partner Mode is enabled for a customer organization, customer administrators in that organization are restricted from accessing the following Control Hub settings:
-
In the Users view, the following settings are not available:
-
Manage Users button is greyed out.
-
Manually Add or Modify Users—No option to add or modify users, either manually or via CSV.
-
Claim Users—not available
-
Auto-assign Licenses—not available
-
Directory Synchronization—Unable to edit directory sync settings (this setting is available to Partner-level admins only).
-
User details—No option to edit User settings such as name and email address.
-
Reset Package—No option to reset the package type.
-
Edit Services—No option to edit the services that are enabled for a user (e.g., Messages, Meetings, Calling)
-
View Services status—Unable to see full status of Hybrid Services or Software Upgrade Channel
-
Primary Work Number—This field is read-only.
-
-
In the Account view, the following settings are not available:
-
Company Name is read-only.
-
-
In the Organization Settings view, the following settings are not available:
-
Domain—Access is read-only.
-
Email—The Suppress Admin Invite Email and Email Locale Selection settings are read-only.
-
Authentication—No option to edit Authentication and SSO settings.
-
-
In the Calling menu, the following settings are not available:
-
Call Settings—The App Options Call Priority settings are read-only.
-
Calling Behavior—Settings are read-only.
-
Location > PSTN—The Local Gateway and Cisco PSTN options are hidden.
-
-
Under SERVICES, the Migrations and Connected UC service options are suppressed.
Enable Restricted by Partner Mode
Partner administrators can use the below procedure to enable Restricted by Partner Mode for a given customer organization (the default setting is enabled).
-
Sign in to Partner Hub (https://admin.webex.com) and select Customers.
-
Select the applicable customer organization.
-
In the right-hand settings view, enable the Restricted by Partner Mode toggle to turn the setting on.
If you want to turn Restricted by Partner Mode off, disable the toggle.
The Customer Organization Role configurations in this section apply to organizations that purchase Webex services from a Service Provider or Reseller.
Organization Roles (for Customer Organizations)
Organization roles are assigned in Control Hub to provision users in a customer organization as customer administrators. Customer administrators can edit and view settings in Control Hub for their own organization. Depending on the role assignments, customer administrators may have full administrator privileges to the customer organization, they may be able to edit specific settings only, or access may be limited to read-only.
The following organization roles are available to users in a customer organization:
-
Full Administrator
-
Read-Only Administrator
-
Support Administrator
-
User and Device Administrator
-
Device Administrator
-
Compliance Officers— Compliance officers can look for specific people in your company, find content they've shared, or search through a specific space and then generate a report of their findings. For details, see Ensure Regulatory Compliance of Webex App and Meetings Content.
-
Advanced Troubleshooting Access—This role allows full administrators, read-only administrators, and support administrators to access the Live Meeting page in the Troubleshooting tab, and lets full administrators join meetings that are in progress with just the click of a button. If participants are having issues during meetings, administrators with this role can quickly find those meetings to join and help sort out the issues.
It’s a best practice to assign more than one administrator to a customer organization.
|
The following table shows the level of access for each organization role. A customer administrator can be assigned multiple roles giving them multiple combinations of these entitlements:
Access |
Full Administrator |
Read-Only Administrator |
Support Administrator |
User and Device Administrator |
Device Administrator |
Compliance Officers |
Advanced Troubleshooting Access |
---|---|---|---|---|---|---|---|
Add/Delete Users and Assign Licenses |
✔ |
Read-Only |
✔ |
||||
Assign Roles to Users |
✔ |
Read-Only |
|||||
Device Management |
✔ |
Read-Only |
✔ |
✔ | |||
Company Policy and Templates |
✔ |
Read-Only |
|||||
Analytics and Reports |
✔ |
Read-Only |
✔ |
||||
Troubleshooting |
✔ |
Read-Only |
✔ |
||||
Licenses and Upgrades |
✔ |
Read-Only |
✔ |
||||
Organization Settings |
✔ |
Read-Only |
|||||
App Integrations |
✔ |
Read-Only |
|||||
Webex Site Management |
✔ |
Read-Only |
|||||
Admin Actions Audit Log |
✔ |
||||||
Access to User-generated Content |
✔ |
||||||
Legal Hold |
✔ |
||||||
Access to Join In Progress Meetings |
✔ |
||||||
Access to Live Meetings |
✔ |
||||||
Product Email Notifications |
✔ |
External Administrators to a Customer Organization
Partner administrators from the Service Provider that provisioned the customer organization have external administrator access to the customer organization. If you don’t want for the partner that you purchased services from to have access to your organization at all, then you must contact the partner.
The following table provides a breakdown of access privileges for external administrators.
Access |
External Full Administrator |
External Read-Only Administrator |
Provisioning Administrator |
---|---|---|---|
User Management |
✔ |
Read-Only |
X |
Device Management |
✔ |
Read-Only |
X |
Company Policy and Templates |
✔ |
Read-Only |
X |
Troubleshooting |
✔ |
Read-Only |
X |
Support Metrics and Notifications |
✔ |
Read-Only |
X |
Licenses and Upgrades |
✔ |
Read-Only |
✔ For the services the partner sold. |
Assign Roles |
✔ |
Read-Only |
X |
Provision Orders |
✔ |
X |
✔ For the services the partner sold. |
Add and Delete Sites |
✔ For the sites belonging to the subscription which the partner sold. |
X |
✔ For the services the partner sold. |
Add External Administrators |
X |
X |
X |
For existing customer organizations, if a new Service Provider is provisioning Webex for BroadWorks to the customer organization, the customer administrator must approve the request to add the partner administrator as an administrator in the customer organization. For details, see Approve External Administrator Request.
Customer Administrators |
External Administrators |
|||||||||
---|---|---|---|---|---|---|---|---|---|---|
Full Admin |
Read-Only Admin |
Support Admin |
User and Device Admin |
Device Admin |
Compliance Officers |
Advanced Troubleshooting Access |
External Full Admin |
External Read-only Admin |
Provisioning Admin |
|
Add/Delete Users and Assign Licenses |
✔ |
Read-Only |
✔ |
|||||||
Assign Roles to Users |
✔ |
Read-Only |
||||||||
Device Management |
✔ |
Read-Only |
✔ |
✔ | ||||||
Company Policy and Templates |
✔ |
Read-Only |
||||||||
Analytics and Reports |
✔ |
Read-Only |
✔ |
|||||||
Troubleshooting |
✔ |
Read-Only |
✔ |
|||||||
Licenses and Upgrades |
✔ |
Read-Only |
✔ |
|||||||
Organization Settings |
✔ |
Read-Only |
||||||||
App Integrations |
✔ |
Read-Only |
||||||||
Webex Site Management |
✔ |
Read-Only |
||||||||
Admin Actions Audit Log |
✔ |
|||||||||
Access to User-generated Content |
✔ |
|||||||||
Legal Hold |
✔ |
|||||||||
Access to Join In Progress Meetings |
✔ |
|||||||||
Access to Live Meetings |
✔ |
|||||||||
Product Email Notifications |
✔ |
Assign Organization Roles
1 |
Log in to Cisco Webex Control Hub and open the customer view for an organization. |
2 |
Go to Users, and choose a user. |
3 |
Under Roles and Security, click Administrator Roles or Service Access. |
4 |
Select a role to assign to that user. To assign a user as a Webex Site administrator, next to Webex Site administrator roles, click Edit and choose a role for each Webex site that you want the user to manage. If users with existing service admin roles (such as Webex Site admin) gain or lose an org level admin role, then their service admin roles could be changed. You should review the service admin roles for those users to make sure they’re correct. |
5 |
Select Save. |
Export Administrator List to CSV File
1 |
From the Cisco Webex Control Hub view for a customer organization, go to Users. |
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2 |
Select the Administrators or External administrators tab. |
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3 |
Click the Export button at the top-right.
The CSV file automatically downloads once it's ready. The file contains the following fields:
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