Customers with Jabber Phone Only mode or our Webex apps will not experience any change.

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Create a Control Hub organization if you don't currently have one and then complete the initial setup. Control Hub is the administrative interface where you manage users and services in your organization. We highly encourage you to enable single sign-on (SSO) for a consistent user sign-in experience.

Before you begin

You may already have the entitlements for Webex App. If you do, then you can get ready and start to deploy.​ If you don’t, we’ll help you move to the right licensing. Work with your partner or Cisco contact for further assistance.


Add, verify, and claim domains.

You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management.


Enable single sign-on (SSO) across all components for a consistent user experience:

If you have your own identity provider (IdP) in your organization, you can integrate the SAML IdP with your Unified CM (including IM and Presence) and Control Hub environments for SSO. SSO lets your users use a single, common set of credentials for Webex Meetings, Webex App, and other applications in your organization.


Optionally, you can also suppress automated emails. Cisco Webex sends automated emails to users when licenses are assigned in Control Hub. But, if you have an SSO organization, you can suppress these automated emails and send out your own communications instead.


Enable analytics in your environment:

Webex Cloud-Connected UC (CCUC) is a set of services in the Webex cloud that provides enhanced business and operational insights with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises. Customers log in to Webex Control Hub to get a single global view where you can manage the entire on-premises Unified CM network from a single operations control panel that supports your Webex cloud or hybrid services.


CCUC provides migration insights to assist you with moving from Jabber to Webex App. See Migrate Jabber Users with Cloud-Connected UC to Webex app for more information.

Jabber telemetry is also recommended and is enabled by default. This data can provide insight into your Jabber deployment and usage as your users adopt Webex App. No personally identifiable information is collected. Use the linked document to surface this usage data in Webex Control Hub.


Set Up Automatic License Assignment Templates in Control Hub

You can set up a default license template in Control Hub that automatically assigns licenses to new users.

At any point after users are created, you can also use these methods to assign services:


(Optional) Synchronize users from an existing supported directory:

You can synchronize users from an existing directory in to your Control Hub organization using the integration steps for Directory Connector or a SCIM API option. These integrations keep your user list in sync so you don't have to recreate user accounts. Whenever a user is created, updated, or removed in the directory that you're synchronizing, Control Hub reflects the update.


Deploy the Hybrid Calendar Service.

With Hybrid Calendar Service, you can connect your on-premises Microsoft Exchange, Office 365 or Google's G Suite Calendar (Google Calendar) environment to Webex. This integration makes it easier to schedule and join meetings, especially when mobile; no plugins are required.

Users can add Webex Room and Desk devices and Webex Boards to a meeting to make conferencing resources available. If the device is enabled for the Hybrid Calendar Service, the green Join button appears on the device. (The Join button is also known as One Button to Push, and is also available to devices that are registered to Cisco Unified Communications Manager, and managed by Cisco TelePresence Management Suite.)

Use the steps to set up Calling in Webex App (Unified CM); this solution uses your existing Unified CM deployment that you already have in place. Refer to the Transitioning from Jabber Unified CM Calling to Webex App Unified CM Calling and Webex App UCM Calling Configuration guides for more information.


Validate Unified CM Calling configuration.

The Calling in Webex App (Unified CM) solution lets you register Webex App directly to your Cisco Unified Communications Manager call control environment (on-premises enterprise, Business Edition 6000/7000, or as delivered through an HCS partner solution).

This solution enhances the calling experience for end users, allowing them to directly make calls in Webex App through your Unified CM environment, use midcall features, and control their Unified CM registered desk phone from Webex App.


Validate Unified CM service discovery.

Service discovery enables clients to automatically detect and locate services on your enterprise (internal) and MRA (external) network. This configuration may already be in place, but check the deployment guide in this step and your environment to verify.


Update Unified CM configuration file.

Webex App leverages the same configuration file as Jabber You can use this embedded Unified CM to configure various client functionality, such as specific calling features and the Jabber to Webex App migration tool.

See the Policy Parameters documentation for a list of supported parameters for Webex App.

Webex App already includes most knowledge worker calling features. However, in some cases, a small subset of your users may need more advanced calling features that aren't yet in Webex App, such as contact center features and multiline. You can use Webex App with a cross-launch to Jabber as an interim solution. This option opens Jabber when a user makes a call from Webex App; incoming calls also ring in Jabber directly. For more information, see the Webex App with Jabber Cross Launch documentation at


Set the retention policy for your organization.

Webex App uses persistent messaging. If less message retention is important to your organization, set the retention period for data in Webex App.

You can request a retention period of 24 hours by contacting your Customer Success Manager (CSM) or partner for assistance.


Enable XMPP Federation.

You can choose if your users can communicate in Webex App with people using messaging apps that support XMPP.

For migration-specific information, see the XMPP Federation slide deck.


Enable SIP Federation

You can allow communication between hybrid-enabled users and SIP federated domains. With this integration hybrid enabled users can communicate with users in external domains, where these domains are Session Initiated Protocol (SIP) federated domains.


Set up Hybrid Messaging.

Cisco Webex Hybrid Message Service connects your on-premises Cisco Unified Communications Manager IM and Presence Service (IM and Presence Service) to Cisco Webex to enable interoperability with Cisco Webex App. This way, users who are still on Jabber and users who transitioned to Webex App can still communicate with each other.

Follow these steps if you're an existing Site Admin customer to align your meeting environment with Control Hub and the Webex App experience.


Follow the steps in Link Webex Sites to Control Hub.

If you have existing Webex sites you can use the Cisco Webex linking process to get access to advanced analytics for those sites, and also link your Webex Meetings users to Control Hub.


Enable the full-featured Webex Meetings experience.

This step gives your team of users the same meetings experience that they're already used to.

Request the full meetings experience by contacting your Customer Success Manager (CSM) or partner for assistance.

Deploy the Webex App app and customize the deployment, including update frequency, communication to your users, and migrating user data from Jabber to Webex App. Then, decommission the previous messaging organization when ready.


Run a trial deployment.

We recommend a trial of Webex App with select users before you roll it out to the entire organization.


Deploy the Webex App app:

As an administrator, you can install Webex App using the MSI file on Windows or the DMG file on Mac. You can include command line parameters with the MSI file on Windows to improve user experience. Webex App periodically checks for newer versions to automatically upgrade the app. These steps only work for the desktop versions of Webex App. Users can also self-serve and install Webex App themselves. They can download the desktop or mobile versions from

You can control the product updates for Webex App that your users are updated to and when the app is updated. You can use a deferral period to preview the app before your users are updated.


Help users migrate their data from Jabber to Webex App:

The migration tool is built into Cisco Jabber and provides a way to migrate contacts and other common user preferences from Jabber to Webex App. The data is encrypted. Now that you've deployed Webex App to your users, you can set them up for this migration. You just need to configure some settings before users see this option pop up automatically in Jabber. They can use the user guide to help them walk through the migration.


Decommission IM and Presence environment.

When you're all up and running with your Control Hub organization, you've notified your users of the change, and you're ready, contact your Customer Success Manager (CSM) or partner to have your old IM and Presence environment decommissioned.


Keep these points in mind before you decomission IM and Presence:

  • Do not decommission if SIP federation in Webex App is required.

  • Make sure you archive persistent chat messages.

  • Make sure you archive contact lists.

Need some help? We've got you

Reach out to your Customer Success Manager (CSM) or partner for assistance.

Get everything you need to implement the IM and Presence Update Program.