Webcam Diagnostics
This is a webcam diagnostic application used for troubleshooting issues with webcams not working in a Webex meeting.
Webcam Diagnostics
What is the Webcam Diagnostics application?
How do I troubleshoot issues with webcams?
Supported OS/Version
Windows 8 / 8.1 / 10
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Download
Instructions (How to capture logs)
- Download and save "Diagnosis.zip" to your Desktop.
- Open "Diagnosis.zip" and double click on Vidcap.exe and choose Diagnosis.
- Once diagnosis is complete, select/highlight all the results and copy/paste it into a text document.
- Once completed, close VidCap Diagnosis and double-click on Captest.exe. (This will start streaming the webcam video to make sure it's working properly. Make sure the video works and shows up during "Captest.exe")
- Send the results captured from the diagnosis to your support agent and inform them of the result (successful or unsuccessful) of your Capture Test.
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