Stuck at 'Connecting' When Joining a Webex Meeting

When you join a Webex Meeting and the client gets stuck at 'Connecting', it's commonly a network-related issue.

If you're a Network Administrator and this issue is experienced by all users on a network segment, review the following two guides to ensure you're allowing the Webex app and its traffic on your network.

Clearing your browser and app cache can also correct the issue. Follow the steps below:
  1. Clear the cache and cookies on your browser.
  2. Clear the Webex cache
  3. Attempt to rejoin the meeting
If the issue persists after performing these steps, contact technical support.

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