If you're a Network Administrator and this issue is experienced by all users on a network segment, review the following two guides to ensure you're allowing the Webex app and its traffic on your network.

• Network Requirements for Webex Services
• How Do I Allow Webex Meetings Traffic on my Network

Clearing your browser and app cache can also correct the issue. Follow the steps below:

1. Clear the cache and cookies on your browser.
   • Microsoft Edge
   • Mozilla Firefox
   • Google Chrome
2. Clear the Webex cache
   • Clear the Webex cache on Windows or Mac
3. Attempt to rejoin the meeting

If the issue persists after performing these steps, contact technical support.