Error: 'General Error Occurred in File Operation' When Trying to Playback Network-Based Recordings (NBR) File

Error: 'General error occurred in file operation' when trying to playback Network-Based Recordings (NBR) file.

Playing back Webex recording file gives operation error.

I get an error on NBR Player when accessing my recording.

Users are getting 'General Error Occurred in File Operation' message while playing back an .ARF file.

The meeting window hangs or crashes after joining.


MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.


To resolve the issue:

  1. Uninstall the Cisco Webex Network Recording Player, see:
Note: If you have the Vulkano Player installed on your computer, uninstall the program.
  1. Reinstall the Cisco Webex Network Recording Player, see:
If the issue persists after performing the additional steps, contact Webex Technical Support: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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