Webex Calling for Chrome

Prerequisites

Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following Operating Systems are supported:

Windows 10 and above
Mac OS version 11 Mountain Lion (or later)
ChromeOS
Linux Ubuntu, 22.04.2 or higher

Calling features

Webex Calling for Chrome supports the following calling features:

Incoming and outgoing call
Search for a user in the corporate directory and call from the search results
Outgoing call from keypad
Click to call a phone number from any Google workspace application and Chrome web page
Receive inbound call notifications in the client
Call hold and resume
View history of placed, received, and missed calls from call history
Call transfer—Consult first and transfer now
Voicemail with message waiting indication (MWI) and transcript in the client

Limitations and restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome:

Calling from the web client uses default audio input and output devices of the system. There’s no support for the user to select a specific device from the client. If you have multiple devices, for example, a docking station with a monitor, then you must select the audio input/output device of the monitor in the OS settings (for example, Windows settings).
You can have only one browser client that is connected to Webex Calling. If you sign in from another instance of the client, you are signed out from the earlier session.
Web client users in India can’t make or receive PSTN calls.
For administrators only. If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown. For detailed information on how to use Control Hub Analytics, see Analytics for Your Cloud Collaboration Portfolio.

The Browser application type counts against the per user limit of 35 shared line appearances. If the Webex Calling for Chrome extension fails to register to Webex Calling, have your administrator do the following:

In Control Hub, go to Calling > User call experience > Application line assignment.
Check the setting of the Web check box.
If Web is unchecked, remove some shared line associations.

If you are using an older version of the Webex Call extension, then we recommend that you migrate to the Webex Calling for Chrome extension.

User
Administrator

Add Webex Calling for Chrome

To add Webex Calling for Chrome as an extension, follow these steps:

Before you begin

You must use Chrome browser version 104 or later to use Webex Calling for Chrome.

1	Navigate to the Google Chrome web store and search for Webex Calling for Chrome.
2	Click Add to Chrome.
3	Click Add extension. Webex Calling is added as an extension in Chrome.
4	(Optional) Pin the extension to the browser tab.

Sign in to Webex Calling

Follow the steps to sign in:

1	Click on your Chrome browser.
2	Enter your email address. Click Next.
3	Enter your account password. Click Sign in. Once you sign in to Webex Calling for Chrome, you can see your number in the footer of the client.

Make a call

There are several ways for you to call using the Webex Calling for Chrome.

To call someone, click one of the following Menu options:


Menu	What to do
Keypad	Click on the left navigation bar. Enter the extension number or the Direct Inward Dial (DID) number of the person you wish to call. Click .
Calling	Click on the left navigation bar to navigate to Call History view. Hover over the contact that you want to call. Click .
Click-to-call	You can place a quick call to a phone number that is displayed on your web page. Hover over a phone number with E.164 format on Google workspace application and/or web page. Click to place a call.

Transfer a call

There are two ways to transfer a call—Consult First and Transfer Now (known as blind transfer). You can transfer an incoming or outgoing call to another number, using Transfer.

To transfer a call, follow these steps:

Place a call or answer an incoming call.

From (…), select Transfer. The caller is placed on hold while transferring the call to the intended recipient.

Find or search for the intended recipient during consult first or blind transfer using one of the following methods:

You can directly select the intended recipient in the call history.
You can use the search bar and type the intended recipient's name. Using this method, you can search the directory for the intended recipient.
If you couldn't find the intended recipient using the above search methods, then you can use the dialpad. Click and type the phone number of the intended recipient.

Click Transfer Now or Consult First.

During Consult First, wait for the recipient to answer the call. Unanswered calls are forwarded to voicemail.

Once the intended recipient answers the call, click Complete Transfer.

After the call transfer, Webex Calling for Chrome displays the initial screen.

Hold or resume a call

You can place an active call on hold using Hold, follow the steps below:

1	Answer the incoming call.
2	From (…), select Hold. The caller stays connected but no communication is possible until the hold status is released.
3	Click Resume to release the hold status and to resume the call.

Receive a call

You receive a browser notification on your desktop when there is an incoming call. To receive notifications for an incoming call, make sure that you enable notifications in your operating system and Chrome browser.

To enable notifications in your Chrome browser:

Navigate to Settings > Privacy and security > Notifications. Set Default behavior to Sites can ask to send notifications. Add web.webex.com under Allowed to send notifications within Customized behaviors.

To enable notifications for the operating system in your desktop:

Windows—Navigate to Settings > Notifications & actions. Make sure that all the required permissions in the Notifications are provided. Mark Google Chrome as On under Get notifications from these senders.
Mac—Navigate to System Preferences > Notifications & Focus. In the application list, click Google Chrome. Toggle the Allow Notifications slider to enabled and select the type of notification Chrome can send.
ChromeOS—Navigate to the notification area in your system tray or taskbar. Click the clock icon to open a menu. Make sure that the icon Notifications is set to On, all apps. Click Notifications to open the notification settings. Check the check box against Chrome Goodies in Allow notifications from the following.

If you have not allowed media permissions for web.webex.com, you will not hear the audio notification for a call.

Follow these steps to answer a call using Webex Calling for Chrome:

1	Click the browser notification on your desktop to restore the Webex Calling for Chrome client. Browser notification for Windows and ChromeOS Browser notification for Mac
2	Click to answer the call.
3	Displays active call screen. Click to end the call.

Listen to voicemail

Your icon shows you how many voicemail messages you have waiting. You can listen to your messages anytime. You can also create a personal greeting and customize your voicemail settings from Call Settings.

Action

What to do

Listen to voicemail

Click to view a list of your voicemails and to listen to your voice messages.

If voicemail isn't enabled for you, then the isn't available on the screen.

Click to navigate to the voice mail screen.

If the voicemail is marked as , then it indicates that the voicemail is confidential or urgent. You can't forward the confidential voicemail.

View the voicemail actions

Click to play your voice message using audio on your computer.
Click to pause and resume the message anytime.
Click to call the person who left this message.
Click to delete the voicemail.
Click and select Mark as Read to mark the voicemail as read.

If the voicemail is already read and wish to mark it as unread, click and select Mark as Unread.

Follow the voice prompts to mark a voicemail as confidential or urgent while sending it to the recipient.

View a transcript of your voicemail

A transcript of the voicemail is displayed along with the options listed in the section View the voicemail actions. You can view the transcript for each of your voicemails while you play the messages.

Following are the various status messages for the voicemail transcript displayed by the Webex Calling for Chrome client:

The client displays the voicemail transcripts if they are readily available at the server.
If the voicemail is still being transcribed, the client displays the following message—Voicemail is being transcribed. Try again in a few minutes.
If there is an issue while transcribing the voicemail, then the client displays the following message—The voicemail could not be transcribed.
If the transcription is not enabled, the client displays the following message—Transcription is not enabled.
If the client is unable to retrieve the transcript from the server, it displays an error message—An error occured while fetching the transcript.

Manage call settings

You can manage your call settings such as call forwarding from settings.webex.com. Navigate to Call Settings > More call settings and click on Open Webex Calling settings to open the web page for call settings.


Action	What to do
View call setting options	At bottom left, click Call Settings to view the call setting options.

Access your profile menu

Click on your profile picture on the left navigation bar to access the menu of your Webex Calling for Chrome profile.

The following actions are available:


Action	What to do
Sign out	Click Sign out to sign out from your Webex Calling.
Call settings	Click Call Settings to access and manage the call settings for your Webex Calling.

Minimize Webex Calling for Chrome

You usually close or minimize all other applications on your device, apart from the active ones. However, you would still want to get notifications for an incoming call while your calling application is in the background. Webex Calling for Chrome gives you this option.

Click Close on your Webex Calling for Chrome to customize whether your application should be active in the background or not. If the application is active in the background, you will get notification for incoming calls. Follow these steps:

Click Close on your Webex Calling for Chrome client. A window is displayed.

Select Don't show this again to set your preference. The pop-up message is not displayed again if you select this.

Click Minimize Webex to hide your client.

The Webex Calling for Chrome icon on your browser displays the active status. Also, the Webex Calling for Chrome icon minimizes in the system tray.

Click Close Webex to exit Webex Calling for Chrome.

The Webex Calling for Chrome icon on your browser displays the inactive status. You will not receive call notifications once you Close Webex.

Extension options in Webex Calling for Chrome

As a Webex Calling user, you can customize whether your Webex Calling for Chrome client asks for a confirmation before it closes or not. If this option is enabled, once you click the close button, the client reopens. You must confirm that you want to close Webex.

To configure the setting, follow these steps:

1	Right-click the Webex Calling for Chrome icon on your browser.
2	Click Options in the menu that is displayed. Alternatively, you can go to the Call Settings on your Webex Calling for Chrome client. Click Open Webex extension options under Webex extension options.
3	Options is displayed in the Webex Calling Extension window. Toggle the Ask before closing Webex button as necessary to set your preference.

Disable desktop browser in Control Hub

By default, softphone for a browser is enabled for all Webex Calling users with the Professional license.

To disable Desktop browser in Control Hub, follow the steps:

From the administration view, in https://admin.webex.com go to the Users page.

In the Users page, click one of the users on the list.

Navigate to Calling > User call experience > Application line assignment.

Uncheck the Web option to disable Webex Calling for Chrome for a selected user.

As a Webex Calling administrator, you can use the Chrome Enterprise policy list to push the Webex Calling for Chrome extension remotely to the users' browser. For more information, see Understand Chrome policy management and Chrome Enterprise policy list.