September 8, 2021

The following new feature is available with this release:

Operations Dashboard and Web-based Real Time Monitoring Tool (RTMT):

The Operations Dashboard provides a view into the calls that happened in the on-premises network for the past one hour and serves as a launch point for Web-based Real Time Monitoring Tool (RTMT).

A web-based RTMT is now available that has key functionalities of native RTMT. The Web RTMT application enables you to monitor the real-time behavior of the Unified CM, IM and Presence, and Cisco Unity Connection clusters that you've onboarded.

For more information, see Operations Dashboard.

September 1, 2021

The following new features are available with this release:

Migrate Unified CM to Webex

This feature helps to migrate the Unified CM settings for users, devices, numbers, and locations to Webex Calling for a better user experience. For more information, see Migrate Unified CM to Webex.

Migrate Users or Contacts to Webex

This feature helps to migrate your users or contacts in Unified CM to Control Hub. Use this migration tool if you do not want to use either the directory synchronization or the manual CSV file export procedure. For more information, see Migrate Users or Contacts to Webex.

August 11, 2021

The following new feature is available with this release:

Certificate Management in Webex Cloud-Connected UC: This feature helps to centrally manage certificates of Cisco Unified Communications Manager, IM and Presence, Cisco Unity Connection, and Cisco Emergency Responder clusters in your deployment from Control Hub. For more information, see Certificate Management in Webex Cloud-Connected UC.

August 3, 2021

The following new migration feature is available with this release:

Migrate Your Phone to Webex Calling: This feature helps to migrate the enterprise devices to cloud by providing a new and automated device firmware migration from Control Hub. For more information, see Migrate Your Phone to Webex Calling.

June 18, 2021

The following new Analytics features are available with this release:

  • Traffic Analysis: This feature enables the display of charts that are related to Call Traffic Locations and Call Traffic Analysis.

  • Capacity Analysis: This feature enables the display of charts that are related to Trunk Usage.

May 4, 2021

The following new Analytics features are available with this release:

  • Activate Webex Cloud-Connected UC For Organizations: You can activate or enable Webex Cloud-Connected UC for existing organizations from Control Hub seamlessly. This option is available only for customer organizations with on-premises Unified CM. It is not available for organizations with cloud-hosted Unified CM, such as Hosted Collaboration Solution (HCS) and UCM Cloud.

    For more information, see Activate Webex Cloud-Connected UC For Organizations.

  • Webex Cloud-Connected UC Module Upgrade: Automatically upgrade the software versions for the Webex Cloud-Connected UC at the cluster level. This upgrade ensures that all nodes are always running the same software version.

    For more information, see the Set Up Webex Cloud-Connected UC Module Upgrade Schedule section in Set Up Webex Cloud-Connected UC for On-Premises Devices.

April 23, 2020

The following new migration features are available with this release:

  • Plan Your Jabber Migration: Use Migration Insights to plan your Jabber migration from an on-premises deployment to cloud deployment. It enables you to gather the required information about the user’s existing on-premises deployment services. It also enables you to view the list of Instant Messaging and Presence and Jabber features that may or may not map directly when you transition to Webex app after migration. These insights help you to plan and build a time-line for a move to cloud effectively.

    For more information, see Plan Your Jabber Migration.

  • Migrate Jabber to Webex App: Use the migration wizard in Control Hub to migrate Cisco Jabber users with Unified CM calling service to the Webex app. After migrating, you can continue to use the existing Cisco Jabber call control options in the Webex app. The Webex app provides users with an easy-to-use experience that allows them to make calls, send messages, share files, schedule meetings, display availability status, and so on.

    For more information, see Migrate Jabber Users with Webex Cloud-Connected UC to Webex app.

April 5, 2020

The following new Analytics features are available with this release:

  • SHA-512 Support: This feature enables you to download an Agent COP file that has SHA-512 encryption. This is applicable for Unified CM version 14.

  • Baked-in Agent Support: Unified CM 12.5 SU4 and Unified CM 14 versions come bundled with the agent COP file. This eliminates the need to create a separate Agent COP file. However, if you want to, you may still create one.

    For more information on the features, see the Set Up Agents and Cluster Groups section in Set Up Webex Cloud-Connected UC for On-Premises Devices.

December 18, 2020

The following new Analytics features are available with this release:

  • User Interface Refresh: We have redesigned the Overview page layout. The main Service Experience and Asset Usage cards are now displayed on a single page. There are also new user interface functionalities available and are described in the sections to follow.

  • Hide and Unhide a Chart: You can hide a chart that you don't need at the moment or isn't relevant to you. You can also unhide a chart that you had previously hidden. This enables you to personalize your view of the cards.

  • Reorder Chart Sequence: You can shuffle the sequence of the charts on both the overview and details pages. This enables you to personalize your view of the cards.

  • View Information about Missing Data: Sometimes due to loss of some telemetry data, the Analytics charts could show incomplete data. If the charts have any missing data, the loss of data is indicated by a lightning icon that is shown on the right side of the time period selection drop-down list on the Analytics page.

  • More Filters for Service Experience Charts: On the details page of the Service Experience charts, more filters are available.

    The extra filters available for the Call Volume Status charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Call Failure Analysis

    • Device Pool

    • CAC Location

    • Physical Location

    • Codec

    • Headsets by Model

    The additional filters available for the Call Audio Quality charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Codec

  • More Filters for Asset Usage Charts: On the details page of the Asset Usage charts, more filters are available.

    The extra filters available for the Call Count charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Headsets by Model

    The additional filters available for the Call Duration charts are as follows:

    • Endpoint Media Capability

    • Endpoint Series

    • Device Pool

    • CAC Location

    • Physical Location

    • Headsets by Model

  • Endpoint Adoption Charts: In the Asset Usage category, we have added the overview and detailed charts for Endpoint Adoption. These charts help you understand the utilization of endpoints during calls.

  • Headset Adoption Charts: In the Asset Usage category, we have added the overview and detailed charts for Headset Adoption. These charts help you understand the utilization of headsets during calls.

  • HTTP Proxy Authentication: Webex Cloud-Connected UC service now supports authenticated HTTP proxies. The supported proxy authentication schemes are Basic and Digest.

  • Error and Warning Reporting: You can view the issues that occur on your on-premises infrastructure that affects the smooth functioning of Webex Cloud-Connected UC service. These issues could cause loss of telemetry data, delay of data or incorrect data to be displayed on the Analytics charts. Based on the severity of the issue, it is classified either as an error or warning. This kind of reporting enables you to take necessary actions to rectify any on-premises issue that affects data being sent to Webex Cloud-Connected UC service and make informed decisions.

  • Cluster Group and Cluster Deletion: From Control Hub, you can remove either a cluster group or a cluster that you no longer require to be connected to the cloud. This enables you to efficiently manage the infrastructure that is connected to the cloud.

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