Poly and Yealink support on Webex Calling

Supported models:

Device capabilities:

Provisioning and Deployment
- Can be assigned to Users or Workspaces
- Support Primary and Shared Lines
- Support Monitored Lines
- Support standard sip phone features (no advanced feature support – See below)
- Manual Deployment (No Activations Code or EDOS support)
- Individual Device Provisioning via Control Hub (No Bulk)
- Locked Device Configuration (No 3rd Party Device Management)
- No Device Settings via Control Hub (No configuration overrides)
Limited Advanced Features – The following features are not supported
- Call Park Extensions, Hoteling, N-Way Calling, Executive or Executive Assistant, Call Recording Controls from Phone, Call Queue Agent from Phone, Local Media (ICE)

Provisioning and deployment:

Provisioning via Control Hub:

Once the devices have been exposed to the Customer, Poly and Yealink devices can be provisioned with MAC address as managed devices via Control Hub. See Configure and manage devices via Control Hub .

Poly and Yealink devices will appear in the existing Device list along with the other Cisco devices.

Manual Deployment:

For Polycom:

First, factory reset the phone

Reboot the phone and wait for the start screen.
Wait for the cancel button to appear then press it.
The phone will show a count down. This is the only open time to press the key combination to go to the hard reset page.
Press and hold 1 3 5 within the countdown period until it prompts you to the password page
Enter the device's MAC ID as the password (e.g 0004f17322ef).
1. Use the softkey to switch character / numeric entry mode.
2. Press keypad buttons several times to get additional characters / numbers

Now manually update the device configuration via the Phone Menu

Press the Menu button.
Select “Settings…”.
Select “2. Advanced…”

At the password prompt, enter key in 456 then press the Enter soft key (Default Password – the password will be changed once the phone successfully completes the onboarding process).

If the password is a known value other than 456, then enter that value instead.
If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot be performed, and the device cannot be modified for use on Webex Calling.

Select “1. Admin Settings…”
Using the up/down arrows to select TLS Security, then TLS Applications, then Provisioning, then TLS Protocol, and finally select the check box for SSL v2/v3.
Select “1. Network Configuration…”
Using the up/down arrows, highlight “Provisioning Server…” then press Select.
Using the up/down arrows, highlight "DHCP Menu: ..." then press Select.
Using the up/down arrows, highlight "Boot Server: ..." then press Select.
Using the up/down arrows, select "Static" then press Select.
Press Back to exit DHCP menu.
Using the up/down arrows, highlight “Server Type:…” then press Select.
Using the right/left arrows, select “HTTPS” then press the Ok soft key.
Using the up/down arrows, highlight “Server Address:…“ then press Select.
Using the numeric keypad, enter the following case sensitive URL:

US: https://plcm.sipflash.com

EU: https://polycom.broadcloud.eu

EUN: https://polycom-eun.bcld.webex.com

AU: https://polycom.broadcloud.com.au

CA: https://polycom-ca.bcld.webex.com

JP: https://polycom-jp.bcld.webex.com

Use the * key to enter periods (requires a single key press in any key mode).
Press the Ok soft key.
Press Back/Left twice to reach the Save Config screen.
Press the “Yes” soft key to begin the reboot sequence

For Yealink:

First, factory reset the phone

Simply press and hold the 'OK' key on the face of the phone for 10 seconds. This will prompt you to accept or decline a factory reset. If you accept, the unit will restore itself to factory default settings without the need for the admin password or logging in.

You will need to begin from the phone’s home screen for this procedure to work. If there are other alerts present, such as a missed call notification, clear the notification to proceed to the home screen.

Now manually update the device configuration via the Phone Menu

Menu -> Status.
Enter the IP address into your browser to be prompted for login.
Log in to the device using the default (case-sensitive) username ("admin") and password ("admin"), and then click Confirm.
Under the Settings tab, click on Auto Provision.
Enter the provisioning server address into the Server URL field:

US: https://yealink.sipflash.com

EU: https://yealink.broadcloud.eu

EUN: https://yealink-eun.bcld.webex.com

AU: https://yealink.broadcloud.com.au

CA: https://yealink-ca.bcld.webex.com

JP: https://yealink-jp.bcld.webex.com
Click Confirm.
Click Auto Provision Now

This will cause the device to request the files from the provisioning server and reboot. Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the station assignment process was properly completed prior to the reboot, the device will boot into a station specific assigned/usable state. If not, the device will boot into a default unassigned/unusable state and will remain in this state until the site administrator has completed the station assignment process. If this occurs, contact your site administrator and request that station assignment be completed for the device in question.

Device information, analytics and support:

Device Information / Analytics:

Poly and Yealink devices will not appear in the Control Hub Analytics Dashboards and no call quality metrics will be available.
Poly and Yealink devices will appear in the Devices tab of Control Hub and their Status will be displayed

Technical Support (Webex Calling Support Teams):

Supported via normal TAC ticketing process.
Basic SIP troubleshooting including SIP registration verification and basic calling capabilities No remote Log collection or customer syslog capability.
No 3rd Party feature support.
No 3rd Party RMA or Warranty support.
No Configuration override support.