Use any of the following ways to get camera logs.

Collect the camera logs if you encounter problems with your camera or the camera app. The collected log files are saved as compressed files at the following locations:

  • On Windows:

    C:\Users\<user_ID>\AppData\Roaming\Cisco Webex Desk Camera

  • On macOS:

    Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera

1

Open the Cisco Desk Camera app.

2

On the Support tab, locate Camera logs.

3

Click Collect to start logs collection.

4

Click Open to open the directory where the log files are saved.

If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for troubleshooting. The camera logs are saved to the download directory specified in your web browser.


 

Use Cisco Accessory Hub with the latest version of Google Chrome or Microsoft Edge.

1

Connect your camera to your computer.

2

Go to Cisco Accessory Hub at https://upgrade.cisco.com/accessories with your web browser.

3

Click Connect.

4

Choose your camera from the device list and click Connect.

5

Click Next and then click Get logs at the bottom of the page.

If you encounter issues when using your Cisco Desk Camera with Webex Meetings, use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting.

1

Click Help > Send Problem Report.

2

Choose a problem type and the meeting or session where you are having issues.

3

Provide the problem details by adding a description.

4

Click Send Report.

If you encounter issues when using your Cisco Desk Camera with Webex App, you can use the Send logs feature within Webex App to capture camera logs for troubleshooting.

The logs are saved at:

  • For Windows:

    C:\Users\<user_ID>\AppData\Local\CiscoSpark

  • For macOS:

    /Users/<user_ID>/Library/Logs/SparkMacDesktop

1

Click your profile picture.

2

Choose Help > Send logs.