Use any of the following ways to report camera issues to Cisco.

Report device issues with the Cisco Accessory Hub desktop app

The Cisco Accessory Hub desktop app attaches the log files to the email when sending issue reports to Cisco Support. If you prefer to pass on the log files in other ways, download the logs from the email attachment.

Before you begin

The Cisco Accessory Hub desktop app uses the default email application on your computer to send issue reports. Make sure you've set up your email account in the application.

1

Open the Cisco Accessory Hub desktop app.

2

Click your device on the Accessories tab to open the accessory settings.

3

On the Camera info or Headset info tab, click Report an issue in the Logs section.

4

Enter the issue details and click Send.

The Cisco Accessory Hub desktop app will open your system default email application.
5

Send the email.

If you have more details about the issue to add, edit the email as needed. You can also download the log files from the email.
Collect logs with the Cisco Accessory Hub web app

If you encounter issues when using your camera, use the web-based app Cisco Accessory Hub to get camera logs for troubleshooting. The camera logs are saved to the download directory specified in your web browser.

Visit the Cisco Accessory Hub web app with the latest version of Google Chrome.

1

Connect your camera to your computer.

2

Go to the Cisco Accessory Hub web app with your web browser.

3

Click Connect.

4

Choose your camera from the device list and click Connect.

5

Click Next and then click Get logs at the bottom of the page.

Report camera issues with Webex Meetings

If you encounter issues when using your Cisco Desk Camera with Webex Meetings, use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting.

1

Click Help > Send Problem Report.

2

Choose a problem type and the meeting or session where you are having issues.

3

Provide the problem details by adding a description.

4

Click Send Report.

Report camera issues with Webex App

If you encounter issues when using your Cisco Desk Camera with Webex App, you can use the Report an issue feature within Webex App to send camera logs for troubleshooting.

1

On the menu bar of your Webex App, choose Help > Report an issue.

2

Enter the issue details.

3

Click Send.