Before you begin:

  • Confirm your phone is carrier unlocked, dual SIM compatible and can support an active eSIM profile.

    • Webex Go is enabled through eSIM and requires an active eSIM profile on the device to be available. Refer to the End User Device Activation section below for supported device models and number of active eSIMs supported by the device.


    Device lock policies apply only in the U.S.

  • Sign-out of the Webex application on your mobile phone to configure the calling mode settings.

  • Make sure you have an active Wi-Fi network.

End User Device Activation

Supported iPhone Models:

  • iPhone XS/XR, 11 and 12 series - supports only one active eSIM

  • iPhone 13 series and later - supports two active eSIMs

Device Lock Status: (Applies only to customers in the U.S.)

  1. Go to SettingsGeneralAbout

  2. Under Carrier Lock you should see No SIM restrictions. If you don't see the message, contact:

    • Your IT administrator (if you are on corporate plan)

    • Carrier (if you are on a personal plan)

Scanning the QR Code


Depending on the language set in your mobile device, the menu options may use the term Mobile Data and Mobile Plan in place of Cellular Data and Cellular Plan.

  1. Navigate to SettingsCellular DataAdd Cellular Plan.

  2. Scan the QR code included in the activation email.

  3. Tap Add Cellular Plan.

  4. Label your plan: Pick an existing label or create a custom label and click Continue.

  5. Set your default number: The default line is used when you call or send a message to someone who isn't in your Contacts application.


    If selecting Webex as default line – calls will be recorded. Note that your organization security and compliance policies apply for calls going over the business cellular plan. Also, texting isn’t currently available with your business plan.

  6. Set cellular plan for iMessage and FaceTime: If you are on iOS 13 and later, you can choose which cellular plan you want to use for iMessage and FaceTime. It’s recommended to set it to the existing plan active on your device.

  7. Set default line for cellular data: It’s recommended to set it to the existing plan active on your device. However, turn on Allow Cellular Data Switching to access applications when on a call on your business line.

  8. Webex Go leverages VoLTE mobile network for routing calls. Confirm that the following settings are enabled and restart the mobile phone in order to use the service.

    • Enable Use Carrier Settings slider under Cellular Data Network.

    • Under Voice & Data, ensure 4G or LTE is selected for data and VoLTE is enabled for voice.

    • Data Roaming slider is enabled.

    • Network Selection slider is set to Automatic.

  9. Restart your mobile phone, once the setup is complete. You should see the Webex network in the Control center. To open the control center, swipe down from the top-right corner of your iPhone screen.

Manually Enter the Plan

  1. Navigate to Settings.

  2. Tap either Cellular or Mobile Data.

  3. Tap Add Cellular Plan.

  4. Tap Enter Details Manually, at the bottom of your iPhone screen and enter SM-DP+address and activation code provided in the email. Follow step 5 through step 9 from Scan the QR Code procedure to complete the setup.

For information on Using Dual SIM with an eSIM, refer to https://support.apple.com/en-us/HT209044.

Want to see how it's done? Watch this video demonstration on how to activate Webex Go on your iPhone.

Supported Samsung Models: Samsung Galaxy S21 - supports only one active eSIM

Device Lock Status: (Applies only to customers in the U.S.)

Scanning the QR Code

  1. Navigate to SettingsConnectionsSIM card manager.

  2. Tap Add mobile plan and select Scan carrier QR code.

  3. Scan the QR code sent through email.

  4. Select Add plan to phone if the message Add this plan to a new mobile network is displayed.

  5. Click Confirm in the next screen and the plan is added to your device

  6. Click Allow when prompted to allow secondary SIM to use data during calls.

  7. Set the preferred SIM: The preferred SIM is the default cellular plan used for calls, texts, and data.

    • If selecting Webex as primary SIM – calls are recorded. Note that your organization security and compliance policies apply for calls going over the business cellular plan. Also, texting isn’t currently available with your business plan.

Want to see how it's done? Watch this video demonstration on how to activate Webex Go on your Android.

Manually Add the Plan

If you have problems with the QR code, manually add the plan by entering the network provider code in the email.

Support for Google Pixel phones – Coming soon!