The User Profile icon is displayed at the top-right corner of your Desktop.

When you click the User Profile icon, the following information is displayed:

  • Profile Picture

 

The sign in options – Dial Number, Extension, and Desktop are displayed based on the provisioning options set by the administrator for your organization.

The Desktop option is applicable only if you are using WebRTC as a calling capability.

The User Profile icon shows a warning indicator (!) if voice is disconnected when you sign in using the Desktop option. Click the warning indicator to view more information about the connection error.

  • Username

  • Profile Settings: The following options appear in the Profile Settings section:

    • Telephony: View or edit the dial number, extension, or desktop calling. Switch to a different telephony option, if you encounter any issues with desktop calling.
    • Team: View or edit the current team to which you are associated. For more information, see Change your team in Agent Desktop.

  • Channel Capacity: The number of contacts you can handle simultaneously on each media platform. For more information, see View your channel capacity.

  • User Settings: The following options appear in the User Settings section:

    • Notification Settings: Configuration for displaying desktop notifications and alerts. For more information, see Set up and manage your notifications.

    • Reset Entire Desktop Layout: Restore your administrator's default desktop layout view.

  • Switch to Dark Mode: The toggle button for enabling or disabling Desktop's dark background theme. The dark mode option is preserved until the browser cache is cleared.

  • Speaker and Microphone: The option to control and test the caller and microphone volume.
  • Help: The following options appear in the Help section:
    • Test Your Network: The option to test your network if you are using Desktop as a calling capability. For more information, see the article Test your network.

  • Sign Out:Sign out from Desktop.