Nyheder i rtm, der giver andre muligheder

September 2024

Vi frigiver oplysninger om nye funktioner, efterhånden som de bliver tilgængelige.

August 2024

Support for users with an alternate ID

This will allow partners to provision users with email- like user IDs that do not actually have an inbox behind the address. The first user will be required to have a valid email but the other users can be provisioned and login using a unique ID in email format.

Email Customization

Ability for partners to customize the email signature of emails sent from Cisco.

User Hub Admin Enhancements

Expanding the capabilities for Customer Admins to administer their accounts directly from User Hub. The enhancements include device management, Workspace management, and messaging & meeting user interface updates.

User access to native Webex call recordings in Webex App

Any calls that you recorded are now available in the calling tab. Available on Windows, Mac, iPhone, iPad, and Android.

Highlight to call from anywhere—Windows and Mac

We’ve added a new keyboard shortcut that you can use when you highlight a number, and you can then make the call in Webex App. Customize the shortcut at Settings > Keyboard Shortcuts > Highlight to call. Choose the keys used for the shortcut or to use this shortcut when Webex is minimized or in the background, select Global.

Updates to accessing calling options—iPhone and iPad

We've improved the iOS mobile navigation to make it easier to find the dial pad for calling only users. The dial pad is moved to the footer for calling only users. For people who use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now moved from a tab to a button at the top of the calling screen.

Enhancements to the Calling tab—Windows and Mac

We’ve made some design changes to the calling tab in the app. These updates help to increase the value that you derive from the calling tab and include the following:

• Quick and intuitive access to the dial pad
• Additional call history interactions on the more menu

Hunt Group Busy

This feature allows Hunt group agents to enable group busy status for a Hunt group using a feature access code. The administrator can authorize agents to activate the group busy status.

For detaljer, se: Manage hunt groups in Control Hub, Feature access codes for Webex Calling, and Webex Calling hunt group CSV file format reference.

Device Fulfillment

Device Fulfillment is an end-to-end solution to support Device ordering, fulfilment and provisioning for our Partners and Customers that will provide a near plug and play experience to the end users. This feature will allow service providers to integrate their preferred distributor into the Webex platform so that they can place their devices orders directly via Control Hub/Webex APIs. The devices will be drop shipped to customer location via distributor and provisioned via the solution. (Launching in the US with NetXUSA)

Support AudioCodes Devices MP 202 and MP 204 on Webex Calling

Webex Calling supports AudioCodes MP 202 and MP 204 devices.

July 2024

Webex Customer Experience Essentials bounced calls—Windows and Mac

This applies to Webex Customer Experience Essentials.

As an agent, when your administrator has configured a bounced call policy if you miss a call, you'll receive a bounced call notification, and your status will be changed to unavailable. When your status is unavailable, calls are not routed to you.

Distinctive ringing & priority alert for call queues

Distinctive ringing sets different ring tones for various call queues. This can be particularly useful in differentiating between calls from other queues.

Priority alert allows users to set up a unique ringtone based on predefined criteria set in User Hub. This is helpful when you want to be quickly notified that a specific phone number is calling you. Available for Customer Experience Basic and Essentials.

Support for LLDP with Emergency (E911) location tracking—Windows and Mac

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider. This depends on LLDP support and is supported with Redsky, Intrado, or 9Line.

June 2024

Email Customization for Activation Emails

Allows partners to include their own “reply to” link in the activation emails.

API Enhancements

• Customer name: Provides an API to update the customer’s name
• Enheder:
  • Improve usability of list device API by accepting "product" value in /telephony/config "model" fields
  • Allow device management updates / removals / assignment changes using MAC address
  • Welcome email: Introduces a public API to Send the activation emails
  • Optagelse af opkald: Introduces a public API to select the call recording vendor
  • Enhanced 911: Introduces public APIs to activate/deactivate enhanced 911 for a location and other attributes (ECBN)
• • Partner Admin APIs for managing MS Teams configuration settings for presence sync and Hide Webex App at the organization level. Details can be found on developer.webex.com

Customer Experience Essentials

Support supervisor barge and whisper coaching in an agent’s call in the Webex App

May 2024

Customer Experience Essentials

Customer Experience Essentials is a new package expanding the existing Wholesale Webex offer. This will expand on the current Webex customer experience Basic features to include agent and supervisor capabilities within the Webex App.

Features for agents include:

• Set availability
• Join call queues
• View live queue statistics
• Multi-call window for customer calls on Windows
• In-call screen pop that includes relevant customer information

Features for supervisors include:

• Agent monitoring
• Manage agents: change availability, sign in or sign out agents, join or unjoin agents in the queue
• View real-time and historical statistics

Relaterede artikler:

• Kom godt i gang med Webex Customer Experience Essentials for agenter
• Kom godt i gang med Webex Customer Experience Essentials for supervisorer
• Webex Customer Experience Essentials

Webex Call Recording

Webex Calling introduces built-in Call Recording using the robust recording capability of the Webex platform. Call Recording is included with Webex Calling and Webex Wholesale offers. Webex call recording provides organizations the ability to choose storage location at a Location level to meet their data residency requirements.

This solution ensures that recordings are encrypted in transit and at rest for greater security. The recording solution offer options to handle recording failures, proceed with the call, or terminate the call. Administrators can manage access to end users allowing them to view, download, or delete recordings. Use the enhanced Control Hub or User Hub to access the recording details for administrators and end-users respectively. This solution offers Webhooks for applications to get recording events and APIs to manage the recordings.

For details, see these articles:

• Manage call recording for Webex Calling
• Afspil en Webex-optagelse
• Find dine Webex-optagelser
• Slet eller gendan en Webex-optagelse

User Hub Admin Enhancements

Expanding the capabilities for Customer Admins to administer their accounts directly from User Hub. The enhancements include Auto Attendant & Hunt Group enhancements, Call Queue Management, User settings management, Admin roles, Location Management enhancements, Analytics, and Branding Support.

Partner Hub Wholesale Admin Role Update

For partners who leverage both flex and wholesale they can now assign admin privileges only to admins who manage the Wholesale Route-to-Market.

Rewrite your message using our AI-powered writing assistant—Windows and Mac

Enhance and improve your communication and collaboration with your team, with AI-powered message rewrites. AI Assistant analyses your message and provides options to adapt the style, tone, and content quality, to help you communicate more effectively.

Space and thread summaries—Windows and Mac

When you're busy, or you've been away from the office, catching up with all your spaces and threads can be challenging. AI Assistant generates space and thread summaries to help you quickly catch up on missed messages and conversations in a space. Stay informed on decisions, and key points, and get up to date with the discussion.

Translate messages—Windows and Mac

Break down communication barriers and promote more effective conversation with message translation. Select your preferred language and choose to either live translate all messages in a space or translate an individual message.

April 2024

Set SIP Domain on customer organizations during provisioning

Allows partners to set SIP domain during organization provisioning to avoid Control Hub error when provisioning workspace devices.

Webex Suite Meetings Platform

Webex is enhancing the meeting platform to the Webex Suite meeting platform. Denne platform forbedrer og forenkler hybridarbejde i hele Webex Suite og inkorporerer AI-baserede oplevelser med fælles arkitektur, administration og integrationer. The new platform converges the meeting experience across Webex applications and devices and delivers continuous collaboration before, during, and after the meeting. To check if you are on this new platform and read about key changes, and new, and forthcoming features, for more informatiom, see Webex Suite meeting platform.

Choose your caller ID—Windows and Mac

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues your administrator has assigned to you.

Enhancements for multi-call window—Windows

We're renaming the multi-call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications. See Webex App | Manage all your phone calls in one place.

March 2024

Calling engagement analytics in Partner Hub

Calling engagement analytics is now available in Partner Hub. Data in this section shows the call usage rate and call quality of the customers that have purchased Webex Calling in your organization. This data shows how you can proactively help your customers, such as if you notice their call quality is trending downwards, you can reach out and troubleshoot their issues before it gets even worse.

Email Customization for Activation Emails

Allows partners to include their Terms of Service and Privacy Statement links in the activation emails.

Brugertilpassede tags

Partner admins with >1000 customer organizations can leverage custom labels to easily identify and group customers of interest, subscription, or partner OSS/BSS native identifiers.

Sub-Partner access enhancements in Partner Hub

Partner admins will be able to see and access sub-partner organizations directly from Partner Hub.

February 2024

Vidcast integration

Vidcast integration recording Vidcasts within Webex. Your users can effortlessly record and share Vidcasts within Webex. Admins can also configure their organization's access, fine-tune their Webex integration, manage their data, set their video retention policies, define classifications, and choose languages for translated closed captions in Control Hub. Currently, this feature is only available on the Windows platform.

Slido

Slido is now on by default for all customers (except in Canda & Japan due to data residency restrictions). Users can now login user their user credentials and use Slido as their polling and Q&A tool in meetings.

Audiocodes for Webex Calling

Webex calling now supports adding Audiocodes MP 202 and MP204 ATAs.

SMB Administration Portal (Webex User Hub)

New admin portal experience designed specifically for small and medium businesses. This new portal experience provides a simplified and streamlined user experience for admins who do not need all the complexity of Control Hub. This Simplified Administration will be accessible via an Administration tab in User Hub for those who are assigned as administrators for their organization.

January 2024

Partner Managed Devices

A new device management solution for Partners who need to support third-party devices with customization and at scale.

Email Customization for Activation Emails

Allows partners to include their logo and customize the 'Contact us' information in the activation emails.

December 2023

Multi-line Hold resume across users

Allows users who have shared line functionality to put a call on hold and have it resumed by another user on the same shared line.

September 2023

Transfer calls to an active call-Windows and Mac

Nu har du mulighed for at viderestille et opkald til en person, som du har sat i venteposition, når du skal håndtere flere opkald på én gang.

Device Provisioning APIs for Users and workspaces

Webex API capability to add/remove Webex Calling Devices to Webex Calling users and workspaces.

Add Yealink DECT to Webex Calling

Webex calling now supports adding Yealink DECT Bases models W52B, W60B, W70B, W56B And Handset models - W52H, W56H, W73H, W59R.

August 2023

Improved Role Based Access Controls for Restricted Admin User Roles

Allowing Customer Admins to make common changes that are currently restricted, including First Name, Last Name, Display Name, and email address.

Add Polycom Sound Station IP 5000, 6000 to Webex Calling

Webex Calling now supports adding Polycom Sound Station IP 5000 and 6000.

Show redirect information in the multi-call window-Windows

Når du modtager indgående opkald, der omstilles, vil du i vinduet med flere opkald kunne se flere oplysninger om, hvor de kommer fra. For example, the hunt group, call queue, or who the call was forwarded by.

Juni 2023

BroadCloud to Wholesale Automated Migration Tools

A set of tools to allow partners to automate the migration of customers, users, services, and devices from their BroadCloud offer to Wholesale.

Show active calls as an option to transfer (Mobile)

When transferring a call you will now have the option to transfer to another active call that is on hold.

Hot Desking Support MPP8800 Series:

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

It gives users the benefits of a personal meeting device, including meeting notifications 5 minutes before the start time. Underretninger stammer fra brugerens personlige kalender, og de deltager i deres møder med One Button to Push (med et tryk på en knap). Hot desking omfatter standard Webex-mødefunktioner , såsom et personligt whiteboard. Users can start a Personal Room meeting from Join Webex, and they get controls for meetings that they host.

Maj 2023

Catch Up Usage Billing for Sub-Partners

Allows sub-partners to get set up and setup customers without being billed immediately, and allow partners to back bill for customers and usage when they turn on billing.

Block Spam callers - Windows, Mac, iPhone, iPad, and Android

Stay focused on what’s important, and stop unwanted calls directly in the app. Block callers from your recent list or add the number to your block list.

Hot Desking Support for Room OS devices

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

Det giver brugerne fordelene ved en personlig mødeenhed, herunder mødeunderretninger 5 minutter før starttiden. Underretninger stammer fra brugerens personlige kalender, og de deltager i deres møder med One Button to Push (med et tryk på en knap). Hot desking omfatter standard Webex-mødefunktioner , såsom et personligt whiteboard. Users can start a Personal Room meeting from Join Webex, and they get control over the meetings that they host.

April 2023

Country Specific call-in number for Webex Meetings

The provisioning API will automatically set a default Dial In a number that matches the country defined in the API payload.

Hot Desking Support for MPP 8875, MPP8800 Series

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

Det giver brugerne fordelene ved en personlig mødeenhed, herunder mødeunderretninger 5 minutter før starttiden. Underretninger stammer fra brugerens personlige kalender, og de deltager i deres møder med One Button to Push (med et tryk på en knap). Hot desking omfatter standard Webex-mødefunktioner , såsom et personligt whiteboard. Users can start a Personal Room meeting from Join Webex, and they get control over the meetings that they host.

Marts 2023

Cross Region Support for Sub-Partners

Enables partner to have sub-partners in different geographic regions from their own.

Webex Wholesale Information in Customer List

For partners who have multiple offers in the market (flex and Wholesale) they will be able to easily identify which offer each customer has in the customer list in the Control Hub.

Webex for Broadworks to Wholesale Automated Migration Tools

A set of tools to allow for partners to automate the migration of customers, users, services, and devices from their Webex for BroadWorks offer to Wholesale.

Devices

Webex Meetings -integration på MPP 8800-serien

Denne funktion integrerer MPP 8800-seriens telefoner med Webex Meetings -funktioner. These Webex Meetings features are introduced on MPP:

• Ability to join Webex Meeting via MPP by clicking on the meeting join button.

• Ability to join the meeting from Meeting Menu at any time while the meeting is in progress.

• Telephony functions like hold, conference, and transfer are disabled while in meeting.

• Mulighed for at se deltagere i mødet.

Februar 2023

Partner SSO Enhancement Options

Add support for oAuth/OpenID Connect IDP to the Partner SSO options. This is in addition to the currently supported SAML IDP.

Support for multiple shared lines - Windows and Mac

Besvar opkald fra en af dine delte linjer, og vælg en linje for at foretage opkald fra appen. Din administrator skal konfigurere delte linjer for dig, og du kan se din primære linje og op til ni delte linjer. For yderligere oplysninger se: Webex App | Multiple lines

Januar 2023

Broadworks to Wholesale Automated Migration Tools

A set of tools to allow partners to automate the migration of customers, users, services, and devices from their BroadWorks platform to Wholesale.

December 2022

Sub Partner Model

Allows for Sub-Partners to be Onboarded manually and for the parent partner to generate billing reports for their sub-partners.

Display both Primary phone number and extension for a user

Webex App displays both Phone number and extension in user profile, contact cards, and calling actions.

Samlet opkaldshistorik

Incoming calls originating from a call queue, hunt group, or exe assistant will be clearly displayed in the call history.

Shared Line Appearance

Users can make and receive calls and use most mid-call features on any line they are configured to use.

Call Queue Login/Logout Native on Webex Mobile Apps

Agents can quickly set the status and join queues available to them.

november 2022

Fjernelse af støj ved PSTN opkald

Denne funktion lader Webex-opkaldere annullere støj, der kommer fra eksterne opkaldere, med et klik på et ikon i opkaldsvinduet, der forbedrer opkaldsoplevelsen og tillader klar kommunikation.

Room OS-support

This solution enables Room OS Webex devices (shared and personal) to register to both Webex Cloud and calling with a single activation code, imparting additional SIP connectivity to Room OS devices. Løsningen kombinerer optimerede mødeoplevelser med SIP-opkald. Løsningen forbedrer room OS-opkaldsoplevelsen, så du kan foretage PSTN-opkald fra din Room OS-enhed sammen med telefonifunktioner såsom hold, konference og overførsel. Enhedssupport omfatter den aktuelle Room OS-portefølje (Room- og Room Kit-serien, Desk-serien og Board-serien). Desuden giver forbedrede valgmuligheder for servicebarhed administratorer mulighed for at servicere Room OS-enheden direkte fra Control Hub. Administratorer kan åbne en visning, der inkluderer oplysninger om enhedsstatus, sammen med valgmuligheder for at genstarte enheden eksternt eller sende en fejlrapport til fejlfinding.

Oktober 2022

Check for Denied and restricted persons

For compliance, provisioning automatically checks to see if the customer appears on a restricted or denied persons list from the US department of commerce.

August 2022

Forhånds klargøring af systemkontrol

Kør denne API før klargøring for at sikre, at klargøring ikke lykkes uden problemer. API'en kontrollerer kundeopsætningen og fremhæver potentielle problemer såsom domæneproblemer og e-mailproblemer, før du klargør kunder og abonnenter.

Supportsproglig lokalisering

Under klargøring bliver det sprog, der blev tildelt i BroadWorks til den første klargjorte administrationsbruger, automatisk tildelt som standardplacering for den kundeorganisation. Denne indstilling bestemmer standardsproget, der bruges til aktivering af e-mails, møder og mødeinvitationer under den kundeorganisation.

Webex Voice kun pakke

Den nye Webex Voice-pakke giver en telefonopkaldspakke med et tilsvarende supportniveau som Flex 3.0 Professional-pakken. Support omfatter grundlæggende opkald, telefonsvarer og RedSky E911-integration, men inkluderer ikke møder, meddelelser eller kontaktcenter. Understøttede enheder omfatter Webex-appen i softphone-tilstand, MPP-enheder og tredjepartstelefoner.

Juli 2022

Partneradministrator (skrivebeskyttet)

Denne nye rolle giver brugere i en partnerorganisation skrivebeskyttet adgang til Partner Hub-indstillinger og Control Hub-indstillinger for kundeorganisationer, som partneren administrerer. Administratoren har dog ikke redigeret adgang til begge portaler. Denne rolle hjælper i situationer, hvor en bruger har brug for grundlæggende adgang til opgaver, såsom visning af analyser eller muligheder for mersalg. Men deres rolle kræver ikke, at de administrerer indstillinger.

Assistance til opsætning af assistance til opsætning

Assistering af opsætningsassistance er en kundes onboardingserviceassistance, der tilbydes af Cisco til sine partnere. Den sorteres for specifikke kundeplaceringer og leveres via to nye SKU'er: Opsætning af Assist Express og Opsætning Assist Standard. Den specifikke SKU, der bruges til en ordre, vælges automatisk baseret på antallet af brugere, der er leveret af partneren for den placering (se nedenfor). Processen opdaterer også automatisk partnerens faktureringsrapport, så partnere kan fakturere deres kunder korrekt.

Her er de to SKU'er til opsætningsassist assistance sammen med deres respektive prismodel*:

*: Disse er netoverførselspriser til partneren. Listekurserne vil være forskellige (højere) baseret på partnerrabatterne på påser.

Juni 2022

SPAM-opkaldsindikator

EN OPMÆRKSOMHED-SHAKEN back end monitorer indgående opkald og advarer dig, når et indgående opkald er mistanke om SPAM, eller er fra en kendt SPAM identitet. Der findes tre mulige meddelelsestyper, der kan blive vist i Webex desktop- og mobilapps som en del af Opkalder-id i meddelelsen om indgående opkald og opkaldshistorik:

• Bekræftet opkalder

• Muligt spam

• Muligt svindel

For yderligere oplysninger, se Spam eller svindel opkald indikation i Webex-opkald.

Udskrift af indtalt besked

På samme måde kan brugerne af RTM se afskrifter af deres voicemail-beskeder som en del af visningen visuel indtalt besked i deres desktop- og mobilapps.

Få yderligere oplysninger om denne funktion i Afskrift af indtalt besked for Webex-opkald.

For oplysninger om konfiguration af indtalt besked se Konfigurer og administrer indstillinger for indtalt besked for Webex-opkald bruger.

Maj 2022

Support til MPP-enhed

Denne løsning giver Webex-egnede MPP-enheder mulighed for at oprette forbindelse til Webex og få adgang til Webex-tjenesteydelser. Løsningen giver en ensartet og intuitiv brugeroplevelse på tværs af Webex-appen og MPP-telefoner til eksisterende RTM-brugere. Denne funktion fungerer som en skyforbindelse, der omfatter planlagte funktioner som Unified Contacts, Opkaldshistorik og Tilstedeværelse.

Desuden giver forbedrede valgmuligheder for servicebarhed administratorer mulighed for at servicere MPP-enheden direkte fra Control Hub. Administratorer kan åbne en visning, der inkluderer oplysninger om enhedsstatus, sammen med valgmuligheder for at genstarte enheden eksternt eller sende en fejlrapport til fejlfinding.

Få oplysninger om onboarding af nye MPP-enheder i Webex-funktioner tilgængelige på Cisco MPP-enheder.

2022.4.2022

Ruter til markedet på samme måde: Fase 2

Listen over pakketilbud udvides nu til at omfatte de følgende to tilbud. Disse pakker føjes til pakkerne Webex-opkald og Common Area Calling, som begge blev inkluderet i det intial-tilbud.

• Webex Suite—Webex Suite is the most feature rich package that includes all capabilities of the Webex Calling package, all user and groups services, Webex messaging, and the full Webex Meetings product for up to 1000 participants. Denne pakke vil løfte virksomhedens øverste/professionelle niveau med store opkald og store mødekrav.

• Webex Meetings—The Webex Meetings package is a standalone meetings package that includes Webex Messaging, and Webex Meetings for up to 1000 participants. Denne pakke inkluderer ikke en opkaldsplads. Den er beregnet til de brugere, der kun ønsker en møde- og meddelelseskapacitet, der ikke er knyttet til deres opkaldsadfærd.

Brugeroprettelse og pakkeadministration fra Partner Hub

Partner Hub er opdateret med nye kontrolfunktioner til brugergrænsefladen, der giver partnere mulighed for at klargøre og administrere kundeorganisationer direkte fra Partner Hub. For yderligere oplysninger kan du se vejledning til vejledning i vejledning til løsning af dirigerer til markør.

Februar 2022

Vi introducerer ruter til markedet (RTM)

Den påtænkte rute-til-marked -løsning (RTM) er en strategiske kanalløsning, der er designet til at bringe Webex til SMB-segmentet ved at udnytte tjenesteudbyderes markedsandel i hele verden. Den understøttes af Ciscos innovative teknologi og stor samarbejdsekspertise. Den består af en ny driftsmodel, nye kommercialiseringer og nye partnerprogrammer.

Platform til sammensmeltning leverer drifts-API'er og partnerportalinnovationer, der gør store og store transaktioner mulige, samtidig med at det er nemt for partnere at oprette differentierede, cobrandede tilbud på markedet med deres egne produkter.

Den nye kommerciel strategi til fakturering letter 35M BroadWorks-brugere til at flytte til Webex-skyen med forudsigeligt, fast, pr. bruger pr. måneds pakning og månedlig fakturering bagud. Et enkelt kommercielt forhold med hver SP er ankeret for alle deres slutkunder, hvilket forenkler arbejdsgangene betydeligt.

De følgende partnerprogrammer imødekommer både Tjenesteudbyder tekniske og forretningsmæssige mål. Ciscos Managed Onboarding-program er udviklet med to sideløbende arbejdsstrømme: Teknisk onboarding og gå til-marked. Dedikerede Cisco-eksperter, parret med omfattende online partnerundervisning og et robust sæt af migrerings- og marketingværktøjspakken, der sikrer, at onboardingoplevelsen overstiger forventningerne.

Tilbudt om at blive overført er Webex og leveres i 4 pakker: Fælles områdeopkald, Webex-opkald, Webex Suite og Webex Meetings.

For yderligere oplysninger kan du se vejledning om, hvordan du dirigerer dig til markedet.