批发 RTM 中的新增功能

September 2024

我们将在新功能发布后发布信息。

August 2024

Support for users with an alternate ID

This will allow partners to provision users with email- like user IDs that do not actually have an inbox behind the address. The first user will be required to have a valid email but the other users can be provisioned and login using a unique ID in email format.

Email Customization

Ability for partners to customize the email signature of emails sent from Cisco.

User Hub Admin Enhancements

Expanding the capabilities for Customer Admins to administer their accounts directly from User Hub. The enhancements include device management, Workspace management, and messaging & meeting user interface updates.

User access to native Webex call recordings in Webex App

Any calls that you recorded are now available in the calling tab. Available on Windows, Mac, iPhone, iPad, and Android.

Highlight to call from anywhere—Windows and Mac

We’ve added a new keyboard shortcut that you can use when you highlight a number, and you can then make the call in Webex App. Customize the shortcut at Settings > Keyboard Shortcuts > Highlight to call. Choose the keys used for the shortcut or to use this shortcut when Webex is minimized or in the background, select Global.

Updates to accessing calling options—iPhone and iPad

We've improved the iOS mobile navigation to make it easier to find the dial pad for calling only users. The dial pad is moved to the footer for calling only users. For people who use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now moved from a tab to a button at the top of the calling screen.

Enhancements to the Calling tab—Windows and Mac

We’ve made some design changes to the calling tab in the app. These updates help to increase the value that you derive from the calling tab and include the following:

• Quick and intuitive access to the dial pad
• Additional call history interactions on the more menu

Hunt Group Busy

This feature allows Hunt group agents to enable group busy status for a Hunt group using a feature access code. The administrator can authorize agents to activate the group busy status.

有关详细信息，请参阅：Manage hunt groups in Control Hub, Feature access codes for Webex Calling, and Webex Calling hunt group CSV file format reference.

Device Fulfillment

Device Fulfillment is an end-to-end solution to support Device ordering, fulfilment and provisioning for our Partners and Customers that will provide a near plug and play experience to the end users. This feature will allow service providers to integrate their preferred distributor into the Webex platform so that they can place their devices orders directly via Control Hub/Webex APIs. The devices will be drop shipped to customer location via distributor and provisioned via the solution. (Launching in the US with NetXUSA)

Support AudioCodes Devices MP 202 and MP 204 on Webex Calling

Webex Calling supports AudioCodes MP 202 and MP 204 devices.

July 2024

Webex Customer Experience Essentials bounced calls—Windows and Mac

This applies to Webex Customer Experience Essentials.

As an agent, when your administrator has configured a bounced call policy if you miss a call, you'll receive a bounced call notification, and your status will be changed to unavailable. When your status is unavailable, calls are not routed to you.

Distinctive ringing & priority alert for call queues

Distinctive ringing sets different ring tones for various call queues. This can be particularly useful in differentiating between calls from other queues.

Priority alert allows users to set up a unique ringtone based on predefined criteria set in User Hub. This is helpful when you want to be quickly notified that a specific phone number is calling you. Available for Customer Experience Basic and Essentials.

Support for LLDP with Emergency (E911) location tracking—Windows and Mac

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider. This depends on LLDP support and is supported with Redsky, Intrado, or 9Line.

June 2024

Email Customization for Activation Emails

Allows partners to include their own “reply to” link in the activation emails.

API Enhancements

• Customer name: Provides an API to update the customer’s name
• 设备：
  • Improve usability of list device API by accepting "product" value in /telephony/config "model" fields
  • Allow device management updates / removals / assignment changes using MAC address
  • Welcome email: Introduces a public API to Send the activation emails
  • 通话录制：Introduces a public API to select the call recording vendor
  • Enhanced 911: Introduces public APIs to activate/deactivate enhanced 911 for a location and other attributes (ECBN)
• • Partner Admin APIs for managing MS Teams configuration settings for presence sync and Hide Webex App at the organization level. Details can be found on developer.webex.com

Customer Experience Essentials

Support supervisor barge and whisper coaching in an agent’s call in the Webex App

May 2024

Customer Experience Essentials

Customer Experience Essentials is a new package expanding the existing Wholesale Webex offer. This will expand on the current Webex customer experience Basic features to include agent and supervisor capabilities within the Webex App.

Features for agents include:

• Set availability
• Join call queues
• View live queue statistics
• Multi-call window for customer calls on Windows
• In-call screen pop that includes relevant customer information

Features for supervisors include:

• Agent monitoring
• Manage agents: change availability, sign in or sign out agents, join or unjoin agents in the queue
• View real-time and historical statistics

相关文章：

• 适用于代理 Webex Customer Experience 基本版入门
• 适用于主管的 Webex Customer Experience 基本版入门
• Webex Customer Experience 基本版

Webex Call Recording

Webex Calling introduces built-in Call Recording using the robust recording capability of the Webex platform. Call Recording is included with Webex Calling and Webex Wholesale offers. Webex call recording provides organizations the ability to choose storage location at a Location level to meet their data residency requirements.

This solution ensures that recordings are encrypted in transit and at rest for greater security. The recording solution offer options to handle recording failures, proceed with the call, or terminate the call. Administrators can manage access to end users allowing them to view, download, or delete recordings. Use the enhanced Control Hub or User Hub to access the recording details for administrators and end-users respectively. This solution offers Webhooks for applications to get recording events and APIs to manage the recordings.

For details, see these articles:

• Manage call recording for Webex Calling
• 播放 Webex 录制文件
• 查找 Webex 录制文件
• 删除或恢复 Webex 录制文件

User Hub Admin Enhancements

Expanding the capabilities for Customer Admins to administer their accounts directly from User Hub. The enhancements include Auto Attendant & Hunt Group enhancements, Call Queue Management, User settings management, Admin roles, Location Management enhancements, Analytics, and Branding Support.

Partner Hub Wholesale Admin Role Update

For partners who leverage both flex and wholesale they can now assign admin privileges only to admins who manage the Wholesale Route-to-Market.

Rewrite your message using our AI-powered writing assistant—Windows and Mac

Enhance and improve your communication and collaboration with your team, with AI-powered message rewrites. AI Assistant analyses your message and provides options to adapt the style, tone, and content quality, to help you communicate more effectively.

Space and thread summaries—Windows and Mac

When you're busy, or you've been away from the office, catching up with all your spaces and threads can be challenging. AI Assistant generates space and thread summaries to help you quickly catch up on missed messages and conversations in a space. Stay informed on decisions, and key points, and get up to date with the discussion.

Translate messages—Windows and Mac

Break down communication barriers and promote more effective conversation with message translation. Select your preferred language and choose to either live translate all messages in a space or translate an individual message.

April 2024

Set SIP Domain on customer organizations during provisioning

Allows partners to set SIP domain during organization provisioning to avoid Control Hub error when provisioning workspace devices.

Webex Suite Meetings Platform

Webex is enhancing the meeting platform to the Webex Suite meeting platform. 该平台改进和简化了整个Webex套件的混合办公，并将基于AI的体验与通用架构、管理和集成相结合。The new platform converges the meeting experience across Webex applications and devices and delivers continuous collaboration before, during, and after the meeting. To check if you are on this new platform and read about key changes, and new, and forthcoming features, for more informatiom, see Webex Suite meeting platform.

Choose your caller ID—Windows and Mac

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues your administrator has assigned to you.

Enhancements for multi-call window—Windows

We're renaming the multi-call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications. See Webex App | Manage all your phone calls in one place.

March 2024

Calling engagement analytics in Partner Hub

Calling engagement analytics is now available in Partner Hub. Data in this section shows the call usage rate and call quality of the customers that have purchased Webex Calling in your organization. This data shows how you can proactively help your customers, such as if you notice their call quality is trending downwards, you can reach out and troubleshoot their issues before it gets even worse.

Email Customization for Activation Emails

Allows partners to include their Terms of Service and Privacy Statement links in the activation emails.

自定义标记

Partner admins with >1000 customer organizations can leverage custom labels to easily identify and group customers of interest, subscription, or partner OSS/BSS native identifiers.

Sub-Partner access enhancements in Partner Hub

Partner admins will be able to see and access sub-partner organizations directly from Partner Hub.

February 2024

Vidcast integration

Vidcast integration recording Vidcasts within Webex. Your users can effortlessly record and share Vidcasts within Webex. Admins can also configure their organization's access, fine-tune their Webex integration, manage their data, set their video retention policies, define classifications, and choose languages for translated closed captions in Control Hub. Currently, this feature is only available on the Windows platform.

Slido

Slido is now on by default for all customers (except in Canda & Japan due to data residency restrictions). Users can now login user their user credentials and use Slido as their polling and Q&A tool in meetings.

Audiocodes for Webex Calling

Webex calling now supports adding Audiocodes MP 202 and MP204 ATAs.

SMB Administration Portal (Webex User Hub)

New admin portal experience designed specifically for small and medium businesses. This new portal experience provides a simplified and streamlined user experience for admins who do not need all the complexity of Control Hub. This Simplified Administration will be accessible via an Administration tab in User Hub for those who are assigned as administrators for their organization.

January 2024

Partner Managed Devices

A new device management solution for Partners who need to support third-party devices with customization and at scale.

Email Customization for Activation Emails

Allows partners to include their logo and customize the 'Contact us' information in the activation emails.

December 2023

Multi-line Hold resume across users

Allows users who have shared line functionality to put a call on hold and have it resumed by another user on the same shared line.

2023 年 9 月

Transfer calls to an active call-Windows and Mac

当您同时处理大量呼叫时，可以选择将呼叫转接给您已保持呼叫的人员。

Device Provisioning APIs for Users and workspaces

Webex API capability to add/remove Webex Calling Devices to Webex Calling users and workspaces.

Add Yealink DECT to Webex Calling

Webex calling now supports adding Yealink DECT Bases models W52B, W60B, W70B, W56B And Handset models - W52H, W56H, W73H, W59R.

2023 年 8 月

Improved Role Based Access Controls for Restricted Admin User Roles

Allowing Customer Admins to make common changes that are currently restricted, including First Name, Last Name, Display Name, and email address.

Add Polycom Sound Station IP 5000, 6000 to Webex Calling

Webex Calling now supports adding Polycom Sound Station IP 5000 and 6000.

Show redirect information in the multi-call window-Windows

当您收到重定向的传入呼叫时，您将在多呼叫窗口中看到有关它们来自何处的更多信息。For example, the hunt group, call queue, or who the call was forwarded by.

2023 年 6 月

BroadCloud to Wholesale Automated Migration Tools

A set of tools to allow partners to automate the migration of customers, users, services, and devices from their BroadCloud offer to Wholesale.

Show active calls as an option to transfer (Mobile)

When transferring a call you will now have the option to transfer to another active call that is on hold.

Hot Desking Support MPP8800 Series:

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

It gives users the benefits of a personal meeting device, including meeting notifications 5 minutes before the start time. 通知来自用户的个人日历，他们通过一键 加入会议。热桌面 包括标准Webex 会议功能，例如个人白板。Users can start a Personal Room meeting from Join Webex, and they get controls for meetings that they host.

2023 年 5 月

Catch Up Usage Billing for Sub-Partners

Allows sub-partners to get set up and setup customers without being billed immediately, and allow partners to back bill for customers and usage when they turn on billing.

Block Spam callers - Windows, Mac, iPhone, iPad, and Android

Stay focused on what’s important, and stop unwanted calls directly in the app. Block callers from your recent list or add the number to your block list.

Hot Desking Support for Room OS devices

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

它为用户提供了个人会议设备 的好处，包括会议通知在开始时间之前 5 分钟。通知来自用户的个人日历，他们通过一键 加入会议。热桌面 包括标准Webex 会议功能，例如个人白板。Users can start a Personal Room meeting from Join Webex, and they get control over the meetings that they host.

2023 年 4 月

Country Specific call-in number for Webex Meetings

The provisioning API will automatically set a default Dial In a number that matches the country defined in the API payload.

Hot Desking Support for MPP 8875, MPP8800 Series

Hot desking allows organizations to make the best use of office space by having employees sign in and book a shared device for their workday.

它为用户提供了个人会议设备 的好处，包括会议通知在开始时间之前 5 分钟。通知来自用户的个人日历，他们通过一键 加入会议。热桌面 包括标准Webex 会议功能，例如个人白板。Users can start a Personal Room meeting from Join Webex, and they get control over the meetings that they host.

2023 年 3 月

Cross Region Support for Sub-Partners

Enables partner to have sub-partners in different geographic regions from their own.

Webex Wholesale Information in Customer List

For partners who have multiple offers in the market (flex and Wholesale) they will be able to easily identify which offer each customer has in the customer list in the Control Hub.

Webex for Broadworks to Wholesale Automated Migration Tools

A set of tools to allow for partners to automate the migration of customers, users, services, and devices from their Webex for BroadWorks offer to Wholesale.

Devices

MPP 8800 系列上的Webex Meetings集成

此功能将 MPP 8800 系列电话与Webex Meetings功能集成在一起。These Webex Meetings features are introduced on MPP:

• Ability to join Webex Meeting via MPP by clicking on the meeting join button.

• Ability to join the meeting from Meeting Menu at any time while the meeting is in progress.

• Telephony functions like hold, conference, and transfer are disabled while in meeting.

• 能够查看会议中的参加者。

2023 年 2 月

Partner SSO Enhancement Options

Add support for oAuth/OpenID Connect IDP to the Partner SSO options. This is in addition to the currently supported SAML IDP.

Support for multiple shared lines - Windows and Mac

接听来自任何共享线路的电话，并在应用程序内选择任何线路拨打电话。管理员必须为您设置共享线路，您可以看到主线路和最多九条共享线路。有关更多信息，请参阅：Webex App | Multiple lines

2023 年 1 月

Broadworks to Wholesale Automated Migration Tools

A set of tools to allow partners to automate the migration of customers, users, services, and devices from their BroadWorks platform to Wholesale.

2022 年 12 月

Sub Partner Model

Allows for Sub-Partners to be Onboarded manually and for the parent partner to generate billing reports for their sub-partners.

Display both Primary phone number and extension for a user

Webex App displays both Phone number and extension in user profile, contact cards, and calling actions.

统一呼叫历史记录

Incoming calls originating from a call queue, hunt group, or exe assistant will be clearly displayed in the call history.

Shared Line Appearance

Users can make and receive calls and use most mid-call features on any line they are configured to use.

Call Queue Login/Logout Native on Webex Mobile Apps

Agents can quickly set the status and join queues available to them.

2022 年 11 月

减少通话中的PSTN噪音

该功能允许Webex呼叫者通过单击呼叫窗口中的图标来取消来自外部呼叫者的任何噪音，从而增强呼叫体验并体验清晰的通信。

Room OS 支持

This solution enables Room OS Webex devices (shared and personal) to register to both Webex Cloud and calling with a single activation code, imparting additional SIP connectivity to Room OS devices. 该解决方案将优化的会议体验与 SIP 呼叫相结合。该解决方案增强了 Room OS 呼叫体验，让您从 room OS PSTN进行呼叫以及电话功能，例如保持、会议及转接。设备支持包括当前的 Room OS 产品组合（Room 和 Room Kit 系列、桌面系列和 Board 系列）。此外，增强的可服务性选项也使管理员能够直接从 Control Hub 为 Room OS 设备提供服务。管理员可以打开包含设备状态信息的视图，以及远程重启设备或发送故障诊断问题报告的选项。

2022 年 10 月

Check for Denied and restricted persons

For compliance, provisioning automatically checks to see if the customer appears on a restricted or denied persons list from the US department of commerce.

2022 年 8 月

预配置系统检查

在设置前运行此 API 以确保设置成功没有问题。在您供应客户和订户之前，API 会检查客户设置并突出显示潜在问题，例如域问题和电子邮件问题。

支持语言区域设置

在设置期间，在 BroadWorks 中分配给第一个提供的管理用户的语言将自动分配为客户组织的缺省区域设置。此设置确定该客户组织下的激活电子邮件、会议和会议邀请的缺省语言。

Webex Voice包

新的仅Webex Voice服务包提供与 Flex 3.0 专业版软件包类似的支持级别的电话呼叫包。支持包括基本的呼叫、语音邮件和 RedSky E911 集成，但不包括会议、消息传递或 Contact Center。支持的设备包括Webex电话模式中的应用程序、MPP 设备和第三方电话。

2022 年 7 月

合作伙伴只读权限管理员

该新角色为合作伙伴组织的用户提供了对合作伙伴中心设置以及合作伙伴管理的客户组织的 Control Hub 设置的只读访问权。但是，管理员没有对任一门户的编辑访问权限。该角色在用户可能需要基本访问任务（例如查看分析数据或向上销售机会）的情况下帮助。但是，他们的角色不要求他们管理设置。

批发服务设置协助

批发设置协助服务是 Cisco 提供给其合作伙伴的客户加入服务协助。该服务针对特定客户位置订购，通过两个新的批发 SKU 提供：设置协助 Express 和设置协助标准。根据合作伙伴为该位置提供的用户数量自动选择用于订单的特定 SKU（见下）。该流程还会自动更新合作伙伴的账单调节报告，以便合作伙伴正确计费。

以下是两个批发式设置协助 SKUS 及相应的定价模型*：

*: 这些是合作伙伴的转让价格。根据“零售合作伙伴”的优惠，列表中的价格将有所不同（较高）。

2022 年 6 月

垃圾邮件呼叫指示器

一个通过一个“一带一动”的后端监控来电，当有呼叫被怀疑为垃圾邮件或者来自已知的垃圾邮件标识时，会向您发出警告。作为传入呼叫通知和呼叫提示的一部分，Webex和移动应用程序上主叫号码三种可能的警告呼叫历史记录：

• 已验证呼叫者

• 可能的垃圾邮件

• 潜在欺诈

有关详细信息，请参阅电子邮件 中的垃圾邮件或欺诈Webex Calling。

语音邮件文字记录

批发 RTM 用户可以查看其语音邮件消息文字记录，作为桌面和移动应用程序中的可视语音邮件视图的一部分。

有关该功能的信息，请参阅语音 信箱的Webex Calling。

有关配置语音邮件的信息，请参阅 配置和管理特定用户的Webex Calling设置。

2022 年 5 月

MPP 设备支持

该解决方案允许Webex MPP 设备连接到 Webex 并Webex服务。该解决方案为零售 RTM 用户提供统一、直观的Webex应用程序及 MPP 电话。该功能是一种云连接，并配备 Unified Contacts、呼叫历史记录和在线状态等规划功能。

此外，增强了可服务性选项让管理员能够直接从 Control Hub 为 MPP 设备提供服务。管理员可以打开包含设备状态信息的视图，以及远程重启设备或发送故障诊断问题报告的选项。

有关载入新 MPP 设备的信息，请参阅Webex MPP 设备上可用的功能。

2022 年 4 月

营销途径：阶段 2

软件包产品列表现已扩展为包含以下两种服务。这些软件包被添加到Webex Calling公共区域呼叫软件包中，这两个软件包均包含在服务中。

• Webex Suite—Webex Suite is the most feature rich package that includes all capabilities of the Webex Calling package, all user and groups services, Webex messaging, and the full Webex Meetings product for up to 1000 participants. 本软件包将吸引公司内高层/专业人员，要求大量呼叫和大型会议。

• Webex Meetings—The Webex Meetings package is a standalone meetings package that includes Webex Messaging, and Webex Meetings for up to 1000 participants. 该套餐不包含呼叫席位。它适用于只想使用与其呼叫行为无关联的会议和消息传递功能的用户。

Partner Hub 中的用户创建和包管理

Partner Hub 更新了新的用户界面控件，该界面控件允许注册合作伙伴直接从 Partner Hub 配置和管理客户组织。有关详细信息，请参阅《批发 路由到标记解决方案指南》。

2022 年 2 月

批发营销途径 (RTM) 简介

批发深度分销 (RTM) 是一种策略渠道解决方案，旨在通过利用服务商在全世界的市场实力将 Webex 引入中小企业市场。它由 Cisco 的创新技术和丰富的协作专业知识提供支持。它包括新的运营模式、新的商业广告及新的合作伙伴计划。

批发平台提供运营 API 和合作伙伴门户创新，使大规模、高速的交易变得可能，同时使合作伙伴能够轻松通过自己的产品在市场中提供差异化联名产品。

新的批发商业策略使 3500 万 BroadWorks 用户可以方便地迁移到 Webex 云，每用户每月有可预测的固定打包费用，并以欠款形式每月开具帐单。与每个 SP 的单一商业关系是其所有终端客户的锚点，从而大大简化工作流程。

批发合作伙伴计划同时解决服务商技术和业务目标。Cisco 的托管加载计划设计有两个并行的工作流：技术加载和上市。专属 Cisco 专家与全面的在线合作伙伴培训及一套强大的迁移和营销工具包配对，确保加载体验超预期。

批发产品是 Webex，附带 4 个软件包：公共区域呼叫、Webex Calling、Webex 套件和 Webex Meetings。

有关详细信息，请参阅批发深度分销解决方案指南。