Try these steps if you're having issues with your Bang & Olufsen Cisco 980.
First steps
Try these solutions first if you experience problems with your Bang & Olufsen Cisco 980.
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Make sure your headset is fully charged. See Charge your Bang & Olufsen Cisco 980.
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Make sure your headset is on.
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Disconnect other active Bluetooth ® devices.
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Increase the volume on your headset or call device.
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Try connecting with the Cisco Headset USB HD Adapter. Some older Bluetooth ® devices can't connect with the more modern Bluetooth 5.1 standard, causing sound and call quality issues. The USB adapter enables you to enjoy a high-quality wireless experience from any compatible device with a USB port.
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Download the Bang & Olufsen mobile app to your mobile device and run the available software updates. See, Customize your headset with the Bang & Olufsen app.
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Move your headset closer to your desired call device and away from any potential sources of radio interference or obstructions.
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Make sure that the Bluetooth drivers on your Windows or Mac device are up to date.
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If none of the above solutions work, you can open a TAC case for more assistance. All Bang & Olufsen Cisco 980 headsets come with a one-year hardware warranty. To open a TAC case, go to https://www.cisco.com/c/en/us/support/index.html, and click Open New Case.
Be sure to have your headset serial number or original sales order on hand before you open a new case.
Update your headset
For information on the latest firmware release, see Bang & Olufsen Cisco 980 release notes.
1 | Select your headset in the Bang & Olufsen app. | ||
2 | Tap Settings in the top-right corner of the screen. | ||
3 | Tap .
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Factory reset your headset
A factory reset also erases the connection to the USB HD Adapter. See Pair the USB HD Adapter to your headset to learn how to pair your headset to the adapter. |
1 | You can initiate a factory reset in the following ways:
The LED above the button flashes red when the reset is complete.
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Clean your headset
To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.