First steps

Try these solutions first if you experience problems with your Bang & Olufsen Cisco 980.

  • Make sure your headset is fully charged. See Charge your Bang & Olufsen Cisco 980.

  • Make sure your headset is turned on.

  • Disconnect other active Bluetooth ® devices.

  • Increase the volume on your headset or call device.

  • Try connecting with the Cisco Headset USB HD Adapter. Some older Bluetooth ® devices can't connect with the more modern Bluetooth 5.1 standard, causing sound and call quality issues. The USB adapter enables you to enjoy a high quality wireless experience from any compatible device with a USB port.

  • Download the Bang & Olufsen mobile app to your mobile device and run the available software updates. See, Customize your headset with the Bang & Olufsen app.

  • Move your headset closer to your desired call device and away from any potential sources of radio interference or obstructions.

  • Make sure that the Bluetooth drivers on your Windows or Mac device are up to date.

Update your headset

Firmware updates improve your audio experience or add new functionality to your headset. We recommend that you always install the latest software version to your headset when possible. The Bang & Olufsen mobile app alerts you whenever there is new software available.

For information on the latest firmware release, see Bang & Olufsen Cisco 980 release notes.


Select your headset in the Bang & Olufsen app.


Tap Settings in the top-right corner of the screen.


Tap Product Settings > Software > Update software.


It usually takes 5 to 10 minutes for your headset to update. The screen displays the estimated remaining time on your update.

Factory reset your headset

A factory reset clears all saved Bluetooth ® connections and resets all headset settings to their default factory values.


When you perform a factory reset, you'll need to re-pair the USB HD Adapter to the headset.

See Pair the USB HD Adapter to your headset.


Press and hold the Power button on the bottom of the right ear cup for eight seconds.

The LED above the button flashes red when the reset is complete.


You can also factory reset your headset through the Bang & Olufsen mobile app.

Clean your headset

To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.