Try these steps if you're having issues with your B&O Cisco 980.
Try these solutions first if you experience problems with your Bang & Olufsen Cisco 980.
Make sure your headset is fully charged. See Charge your Bang & Olufsen Cisco 980.
Make sure your headset is turned on.
Disconnect other active Bluetooth ® devices.
Increase the volume on your headset or call device.
Try connecting with the Cisco Headset USB HD Adapter. Some older Bluetooth ® devices can't connect with the more modern Bluetooth 5.1 standard, causing sound and call quality issues. The USB adapter enables you to enjoy a high quality wireless experience from any compatible device with a USB port.
Download the Bang & Olufsen mobile app to your mobile device and run the available software updates. See, Customize your headset with the Bang & Olufsen app.
Move your headset closer to your desired call device and away from any potential sources of radio interference or obstructions.
Make sure that the Bluetooth drivers on your Windows or Mac device are up to date.
Update your headset
For information on the latest firmware release, see Bang & Olufsen Cisco 980 release notes.
Select your headset in the Bang & Olufsen app.
Tap Settings in the top-right corner of the screen.
Factory reset your headset
When you perform a factory reset, you'll need to re-pair the USB HD Adapter to the headset.
Press and hold the Power button on the bottom of the right ear cup for eight seconds.
The LED above the button flashes red when the reset is complete.
Clean your headset
To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.