The administration settings are part of the User Hub and are based on similar functions within the Control Hub. User Hub admin settings provide an experience that simplifies the setup and use of common Webex services administrative tasks.

For companies or teams with limited or no IT support and the small number of users that only need a few key features to set up and maintain their accounts, the admin settings within User Hub delivers key functionalities that are relevant to the Webex package they signed up.

Partners can set up and manage their customers’ experience through simple and expert views, applying the best management settings based on appropriate customers’ needs could reduce onboarding support and operational complexity.

The following features listed are available in User Hub - admin settings for partner administrators.

Functions

Area

Functionality

Support

Users

User Management

Remove packages

Yes (if restricted mode off)

Change Package

Yes (if restricted mode off)

Add Users

Yes (if restricted mode off)

Move user

Yes

Deactivate user

Yes

Delete User

Yes

Change roles

Yes

Update Name

Yes

Update email address

Yes

Change location

No

Phone Number

Yes

Extension

Yes

Caller ID

Yes

Change user settings

Yes

Request password reset

Yes

Meetings settings configuration

Yes

Calling setting configuration

Yes

Messaging setting configuration

Yes

Devices setting configuration

Yes

Contacts Management

Search & filter

Yes

Manage contacts

Yes

View contacts details

Yes

Delete contacts

Yes

Workspace Management

Add workspaces

Yes

Delete Workspaces

Yes

Assign calling configuration

Yes

Services Management

Calling Management

Auto Attendant

Yes

Calling Queue

Yes

Hunt Group

Yes

Announcement Files

Yes

Paging Group

Yes

DECT Network

Yes

Call Park group

Yes

Call Park extension

Yes

Call pickup Yes

Yes

Voicemail group

Yes

Setup Assist Chat

Setup Assist Chat

Chat support is available only to Wholesale customers in User Hub who have an active SUA Express SKU ordered by partners.

Location Management

Add locations

No

Delete locations

Yes

Change location address

No

PSTN selection

No

Call recording

Partial Yes

Location admin

Yes

Location device configuration

Yes

Calling configuration

Yes

Meetings

Sites Management

Yes

Manage recordings

Yes

Meetings settings configuration

Yes

Hybrid calendar

Yes

Messaging

Messaging setting configuration

Yes

Webex Calling Customer Assist

Voice Queues

Yes

Call queue analytics

Yes

Call queue reports

Yes

Agent experience in Webex App

Yes

Multi call window

Yes

Cisco Call integration within Microsoft Teams

Yes

Cisco Call integration within Microsoft Teams

Yes

Call queue upgrade

Yes

Call queue, agents, and supervisor management

Yes

Screen pop configuration

Yes

Device Management

Allocate a device

Yes

Send device log (Cisco devices only)

Yes

Device settings (upgrade channel)

Yes

Device details

Yes

Device Management (Configure lines)

Yes

Bulk add devices

Yes

Delete device

Yes

Device settings (Cisco)

Yes

Partner managed / Customer managed support

Yes

Device actions (apply changes, report problem)

Yes

Configure layout (MPP)

Yes

Device settings (MPP)

Yes

Analytics

Basic analytics for the Org with the ability to create a dashboard

Yes