User Hub - Admin Settings for Partner Administrators

Overview

The administration settings are serviced as part of the Webex User Hub and are based on similar functions within the Webex Control Hub. The User Hub admin settings deliver an experience that makes common Webex services administrative tasks easy to set up and use.

For companies or teams with limited/no IT support and the small number of users that only need a few key features to set up and maintain their accounts, the admin settings within User Hub delivers key functionalities that are relevant to the Webex package they signed up.

For Partners, they will be able to set up and manage their customers’ experience via both simple and expert views, leveraging the best management settings based on appropriate customers’ needs could reduce onboarding support and operational complexity. Below are the features available in User Hub - Admin Settings for Partner Administrators. Only the features listed in the table below are supported in User Hub.

Functions

Area		Functionality	Support
Users	User Management	Remove packages	Yes
		Change Package	Yes
		Add users	Yes
		Change roles	Yes
		Update Name	Yes
		Update email address	Yes
		Change location	No
		Phone Number	Yes
		Extension	Yes
		Caller ID	Yes
		Delete User	Yes
		Change user settings	Yes
	Security	Reset access for a user	Yes
	Security	Reset password	Yes
Services Management	Auto Attendant	Add Auto Attendant (AA)	Yes
		Multiple AA support	Yes
		Change AA name	Yes
		Business hours schedule	Yes
		Holiday schedule	Yes
		After Hours support	Yes
		Phone Number	Yes
		Extension	Yes
		Business hours menu options	Yes
		Enable extension dialling without requiring a menu item	Yes
		Business hours default greeting	Yes
		Business hours custom greeting	Yes
		Record business hours greeting	Yes
		Upload business hours greeting	Yes
		After hours menu options	Yes
		After hours default greeting	Yes
		After hours custom greeting	Yes
		Record afters hours greeting	Yes
		Upload business hours greeting	Yes
		Language selection	Yes
		Timezone	Yes
		Caller ID Name	Yes
		Alternate Numbers	Yes
		Call forwarding always	Yes
		Call forward selective	Yes
		Call forward (send to voicemail)	Yes
		Dialling options	No
		Overview (device configuration)	Yes
		Overview (Users settings template)	Yes
		Overview (Location admin)	Yes
		Overview (Workspace summary)	Yes
	Hunt Group	Add Hunt Group (HG)	Yes
		Multiple HG support	Yes
		Change HG name	Yes
		Location selection	Yes
		Change location	No
		Language selection	Yes
		Call routing	Yes
		Call routing options	Yes
		Phone number	Yes
		Extension	Yes
		Add users to Hunt group	Yes
		Update user in Hunt group	Yes
		Delete Hunt group	Yes
		Caller ID name selection	Yes
		Time zone	Yes
		Alternative number	Yes
		Distinctive ring pattern	Yes
		Call forwarding	Yes
		Call forwarding selective	Yes
		Call forwarding (send to voicemail)	Yes
		Add workspaces to Hunt group	Yes
	Call Queues	Change Call queue name	Yes
		Change location	Yes
		Number of calls in queue	Yes
		Language selection	Yes
		Timezone selection	Yes
		Caller ID	Yes
		CallerID Name	Yes
		Distinctive Ringing + Ring Pattern	Yes
		Change phone number + extension	Yes
		Allow queue phone number for outgoing calls	Yes
		Alternative number	Yes
		Distinctive ring pattern for incoming calls	Yes
Call forwarding always		Yes
Call forwarding selective		Yes
Call forwarding (send to voicemail)		Yes
Agents (add, remove)		Yes
Allow agents to take additional calls when active		Yes
Allow agents to join or unjoin queue		Yes
Call routing type (priority / skill based)		Yes
Overflow settings		Yes
Bounced calls		Yes
Call back		Yes
Holiday service		Yes
Night Service		Yes
Forced forwarding		Yes
Stranded calls		Yes
Announcements		Yes
Announcement files		Yes
Meetings	Default language for site	Yes
	Manage recordings	Yes
	Slido add-on	Yes
	Webex assistant add-on	Yes
	Calendar integration	Yes
Messaging	Allow external file sharing	Yes
	Allow guests	Yes
	Content management	Yes
Announcement support	Upload announcements	Yes
Number Management		Add Numbers	No
		Change number allocation	Yes
		Activate numbers	No
		Move numbers	No
		Delete numbers	No
		Export numbers	No
		Add extensions	Yes
Location Management		Add locations	No
		Delete locations	No
		Multi-location support	Yes
		Change location address	No
		Change time zone	Yes
		Change main number	Yes
		Change call handling (dialing option)	Yes
		PSTN selection	No
		Emergency calling	Yes
		Emergency call notification	Yes
		Outgoing call permissions	Yes
		Authorisation codes	Yes
		Auto transfer numbers	Yes
		Music on hold (config and source)	Yes
		Call intercept	Yes
		Call recording	Partial No
		Voicemail transcription	Yes
		Voice portal	Yes
		Schedules	Yes
		Call park settings	Yes
		Announcement selection	Yes
		Internal dialing	Yes
		External dialing	Yes
Device Management		Allocate a device	Yes
		Send device log (Cisco devices only)	Yes
		Device settings (upgrade channel)	Yes
		Device details	Yes
		Device Management (Configure lines)	Yes
		Delete device	Yes
		Device settings (Cisco)	Yes
		Partner managed / Customer managed support	Yes
		Device actions (apply changes, report problem)	Yes
		Configure layout (MPP)	Yes
		Device settings (MPP)	Yes
Analytics		Analytics for the Org	Yes
Workspace support		Add workspaces	Yes
		Delete Workspaces	Yes
		Assign calling configuration	Yes
Profile	More Features	My Contacts	Yes
		My Reports	Yes
		Meet now settings	Yes
		Insights	Yes
		Support	Yes (But needs to be customizsed)
		Feedback	Yes
		Site Administration	Yes
Downloads			Yes (But needs to be customizsed)

Meetings management

Administrators can manage Meetings sit site default language, recordings, and Webex Assistant for the organization.

Edit default language

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Meetings.
Under Common settings section select the default languages for your Webex site services:
- Suite package
- Meetings package
- Calling package

Manage recordings

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Meetings.
Under the Recordings section manage your organization’s meetings recordings:
- Suite package
- Meetings package
- Calling package
Click Manage, select the recording to view, download or delete the recording.

Additional features

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Meetings.
- Slido – to enable live polls, Q&A, quizzes and word clouds toggle All packages.
- Webex Assistant – An AI-powered assistant makes your meetings more productive, and your time better spent, toggle to enable:
  - Suite package
  - Meetings package

Third-party integration

Administrators can allow their users to integrate Google Drive, and Microsoft Office 365 accounts with their Webex account.

For help, see: Configure Third-Party Integrations for a Webex Site in Cisco Webex Control Hub

Messaging management

Administrators can manage file sharing, allow guest users, and cloud storage for messaging users in their organization.

File sharing

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Messaging.
To allow upload, download, and preview of files in Webex Spaces
- Toggle Allow external file sharing
Users logged-in to an external Wi-Fi will be able to interact with files.

Guest participation

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Messaging.
To allow people from outside your organization to join Webex Space
- Toggle Allow guests

Third-party content management

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Go to Services > Messaging.
Content management allows you to select a third-party storage provider in addition to Webex cloud storage:
- Box
  1. Click Edit to set up Box storage.
  2. In the Box settings, toggle Turn on Box storage.
  3. Users can override permissions while sharing Box documents, and choose the default Box sharing permissions from the drop-down list:
    - Anyone
    - Users in your organization
    - Users with existing access
  4. Click Save.
- Microsoft
  1. Click Edit to set up Microsoft storage.
  2. In the Microsoft settings, toggle Turn on Microsoft storage to integrate Microsoft OneDrive, SharePoint Online, and SharePoint linked folders.
  3. Users can override permissions while sharing OneDrive and SharePoint documents, and choose the default Microsoft sharing permissions from the drop-down list:
    - Anyone
    - Users in your organization
    - Users in this space
    - Users with existing access
  4. Select Allow editing check box, to allow users with access to edit your files.
  5. Select the linked folders options:
    - Block linked folders
      
      Users can't link folders to Webex spaces.
    - Allow linked folders
      
      Users can link folders with shared files to Webex spaces.
    - Allow linked folders as default storage location
      
      Users can link folders (as the default storage location) with shared files to Webex spaces.
    Optional, Azure Active Directory tenant name (optional) Learn More
  6. Click Save.
- Google
  1. Click Edit to set up Google storage.
  2. In the Google settings, toggle Turn on Google storage.
  3. Users can override permissions while sharing google documents, and choose the default Google sharing permissions from the drop-down list:
    - Anyone
    - Users in your organization
    - Users with existing access
  4. Select Allow editing check box, to allow users with access to edit your files.
  5. Enter the Email Domain for Google Drive, for example: abc.com
  6. Click Save.

Device management

You can assign and manage devices for users and workspaces in Webex User Hub.

Add devices

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Click Services.
Click Devices > Add Devices.
Select owner of the device and Select device from the drop-down list.
Enter the MAC address of the IP phone you want to add. (Required)

A 12-digit number, usually separated by colons or hyphens, assigned to each device.
Click Continue.

Device logs

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Click Services.
Click Devices > select the Device.
Under Troubleshooting section, click on Send device log.
The https://help.webex.com/contact Contact Us pages opens with different support interaction options:
- Chat with an Expert - Webex Chat Assistant can help and connect you with an agent if needed.
- Call Support
- Open a Case - Provide details for support to respond to you via email, phone, or Webex message.
- Webex Status - Check to see if there’s an incident affecting your Webex service.

Delete device

Sign in to Webex User Hub at https://user.webex.com to access administration settings.
Click Services.
Click Devices > select the Device.
Click Delete device.