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Features and Limitations of Webex for Cisco BroadWorks
In this article
Feedback?Discover the features, limitations, and package comparison for Webex for Cisco BroadWorks, including calling, messaging, and meeting capabilities.
Features and Limitations
We offer several packages with different features.
"Softphone" Package
This package type uses the Webex app as a softphone only client with calling capability, but no messaging capabilities. Users with this package type can join Webex meetings, but cannot start meetings on their own. When other users (softphone or non-softphone) search the directory for a softphone user, the search results provide no option to send a message.
Softphone users can share their screen while in a call.
"Basic" Package
The basic package includes Calling, Messaging, and Meeting features. It includes 100 participants in meetings. (** see the below Note for exception). In this package the meetings can have a maximum duration of 40 minutes.
"Standard" Package
This package also includes everything in the Basic package plus additional meeting features including Closed Captions, Real Time Transcription of 5 main languages, Cisco AI Assistant and polling & Q&A by Slido.
"Premium" Package
This package includes everything in the Standard package plus up to 300 participants in 'Unified Space' meeting and up to 1000 participants in a Personal Meeting Room (PMR), cloud recording of meetings and advanced messaging features that include the Cisco AI Assistant.
'Unified Space Meetings' refers to a Webex meeting (scheduled or unscheduled) that takes place in a Webex space. For example, a user initiates a meeting from the space via the 'Meet' or 'Schedule' buttons.
Compare Packages
|
Package |
Calling |
Messaging |
Unified Space Meetings |
PMR Meetings |
|---|---|---|---|---|
|
Softphone |
Included |
Not Included |
None |
None |
|
Basic |
Included |
Included |
100 participants |
100 participants |
|
Standard |
Included |
Included |
100 participants |
100 participants |
|
Premium |
Included |
Included |
300 participants |
1000 participants |
'PMR Meetings' refers to a Webex Meeting (scheduled or unscheduled) that takes place in a user's Personal Meeting Room (PMR). These meetings use a dedicated URL (for example: cisco.webex.com/meet/roomOwnerUserID).
Messaging and Meeting Features
Refer to the following table for PMR meeting feature support differences for Basic, Standard and Premium packages.
|
Meeting Feature |
Supported with Basic Package |
Suported with Standard Package |
Supported with Preminum Package |
Comment |
|---|---|---|---|---|
|
Meeting Duration |
40 Minutes or less |
24 Hours |
24 Hours |
|
|
Desktop Sharing |
Yes |
Yes |
Yes | |
|
Application Sharing |
Yes |
Yes |
Yes | |
|
Multi-party Chat |
Yes |
Yes |
Yes |
|
|
Whiteboarding |
Yes |
Yes |
Yes |
|
|
Password Protection |
Yes |
Yes |
Yes |
|
|
Web app - no downloading or plugins (Guest Experience) |
Yes |
Yes |
Yes |
|
|
Support pairing with Webex Devices |
Yes |
Yes |
Yes |
|
|
Floor control (Mute One / Expel All) |
Yes |
Yes |
Yes |
|
|
Persistent Meetings link |
Yes |
Yes |
Yes |
|
|
Meetings Site Acces |
Yes |
Yes |
Yes |
|
|
Meeting Join via VoIP |
Yes |
Yes |
Yes |
|
|
Locking |
Yes |
Yes |
Yes |
|
|
Presenter Controls |
No |
No |
Yes |
|
|
Remote Desktop Control |
Yes |
Yes |
Yes |
|
|
Number of participants |
100 |
100 |
1000 |
|
|
Recording saved locally in the system |
Yes |
Yes |
Yes |
|
|
Recording in the cloud |
No |
No |
Yes |
|
|
Recording - Cloud Storage |
No |
No |
10GB per site |
|
|
Recording transcriptions |
No |
No |
Yes |
|
|
Meeting Scheduling |
Yes |
Yes |
Yes |
|
|
Enable Content sharing with External Integrations |
No |
No |
Yes | |
|
Allow PMR URL change |
Yes |
Yes |
Yes | |
|
Meetings Live Streaming (E.g., on Facebook, Youtube) |
No |
No |
Yes |
|
|
Let other users to schedule meetings on their behalf |
No |
No |
Yes |
|
|
Add alternate host |
Yes |
Yes |
Yes |
|
|
App Integration (e.g. Zendesk, Slack) |
Depends on the integration |
Depends on the integration |
Yes |
See the App Integrations section below for more information on support. |
|
Integration with Microsoft Office 365 Calendaring |
Yes |
Yes |
Yes |
|
|
Integration with Google Calendaring for G Suite |
Yes |
Yes |
Yes |
|
The Webex Help Center publishes the features and user facing documentation for Webex at help.webex.com. Read the following articles to learn more about the features:
Calling Features
The calling experience is similar to previous solutions that use the BroadWorks call control engine. The difference to UC-One Collaborate and UC-One SaaS is that the Webex app is the primary soft client.
App Integrations
You can integrate Webex for Cisco BroadWorks with the following applications:
-
Zendesk—Premium only
-
Slack—Premium only
-
Microsoft Teams for Webex Meetings—Standard or Premium
-
Microsoft Teams for Calling—Supported with all packages
-
Office 365 Calendaring—Standard or Premium
-
Google Calendaring for G Suite—Standard or Premium
Virtual Desktop Infrastructure (VDI) Support
Webex for Cisco BroadWorks now supports Virtual Desktop Infrastructure (VDI) environments. For details on how to deploy VDI infrastructure, refer to Deployment Guide for Webex for Virtual Desktop Infrastructure (VDI).
IPv6 Support
Webex for Cisco BroadWorks supports IPv6 addressing for the Webex App.
Pro Pack For Control Hub
Pro Pack for Control Hub add-on service provides your administrators, information security professionals, and compliance officers with advanced functionality in security, compliance, and analytics that can integrate with your software.
These add-on services will be only available for Standard and Premium packages.
For more information, see the Help Page of Pro Pack for Control Hub.
Future Roadmap
For insight into our intentions for the future versions of Webex for Cisco BroadWorks, visit https://salesconnect.cisco.com/#/program/PAGE-16649. The roadmap items aren’t binding in any capacity. Cisco reserves the right to withhold or revise any or all of these items from future releases.
Limitations
Provisioning Limitations
Meetings Site Timezone
The timezone of the first subscriber for each package becomes the timezone for the Webex Meetings site created for that package.
If no timezone is specified in the provisioning request for the first user of each package, the Webex Meetings site timezone for that package is set to the regional default of the subscribers' organization.
If your customer needs a specific Webex Meetings site timezone, specify the timezone parameter in the provisioning request for:
-
the first subscriber provisioned for Standard package in the organization.
-
the first subscriber provisioned for Premium package in the organization.
-
the first subscriber provisioned for Basic package in the organization.
General Limitations
-
No calling in the Web version of the Webex client (This is a client limitation, not a solution limitation.)
-
Webex may not yet have all the UI controls to support some of the call control features available from BroadWorks.
-
The Webex client can’t currently be “White Labeled”.
-
When you create customer organizations using your chosen provisioning method, they are automatically created in the same region as your partner organization. This behavior is by design. We expect multinational partners to create a partner organization in each region where they are managing customer organizations.
-
Reporting on meetings and messaging usage is available through the customer organization in Control Hub.
Known Issues and Limitations
For an up to date list of known issues and limitations with the Webex for Cisco BroadWorks offer, see Known Issues and Limitations.
Messaging Limits
The following data storage limits (messaging and files combined) apply to organizations that have purchased Webex for Cisco BroadWorks services through a Service Provider. These limits represent the maximum storage for messaging and files combined.
-
Basic: 2 GB per user for 3 years
-
Standard 5 GB per user for 3 years
-
Premium: 10 GB per user for 5 years
For each customer organization, these per user totals are pooled to provide an aggregated total for that customer, based on the number of users. For example, a company with five premium users has a total messaging and file storage limit of 50 GB. An individual user can exceed the per-user limit (10 GB) provided the company is still under the aggregated maximum (50 GB).
For team spaces that are created, the messaging limits apply against the aggregated total for the customer organization that owns the team space. You can find information on the owner of individual team spaces from the Space Policy. For information on how to view the Space Policy for an individual team space, see https://help.webex.com/en-us/baztm6/Webex-Space-Policy.
Additional Information
For additional information on general messaging limits that apply to Webex messaging team spaces, refer to https://help.webex.com/en-us/n8vw82eb/Webex-Capacities.
