Reports for Your Cloud Collaboration Portfolio

Reports, along with Analytics and Troubleshooting, is one part under the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization.

You can choose to generate a CSV-formatted report immediately or to schedule reports to run automatically in a daily, weekly, or monthly format. When you download a report, the report uses the following naming format for the file:

Default report template—Default Template Name_alphanumeric characters_Download Date
Custom report template—Custom Template Name_alphanumeric characters_Download Date

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must have Pro Pack in order to generate reports with an API.

UI tooltips are shown for features that are only available with Pro Pack.

The table below shows you what types of reports are are available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report	Standard License	Pro Pack License	Latest Data Available to Generate on Current Date	Available Data Date Range	Standard—Date Range Limit Per Download	Pro Pack—Date Range Limit Per Download
Onboarding User Activation and License Details Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Embedded Apps Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings In-Meeting Feature Usage Report		✔	Yesterday	13 months from current date		31 days
Meetings Usage Summary Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings High CPU Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Active Hosts Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Inactive Users Report	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Active User Rolling Average Report**	✔	✔	Yesterday	13 months from current date	3 months	13 months
Enterprise Agreement Report**	✔	✔	Yesterday	13 months from current date	3 months	13 months
Meetings Details Report		✔	Yesterday	13 months from current date		31 days
Meetings Attendees Report		✔	Yesterday	13 months from current date		31 days
Meetings Audio Usage Report		✔	Yesterday	13 months from current date		31 days
Meetings Telephony Report		✔	Yesterday	13 months from current date		31 days
Meetings License Consumption Report**		✔	Yesterday	NA		NA
Webinar Report*	✔	✔	Yesterday	May 1, 2021	3 months	13 months
Messaging External Domain Report		✔	Yesterday	13 months from current date		31 days
Messaging Bots Activity Report		✔	Yesterday	13 months from current date		31 days
Messaging User Activity Report		✔	Yesterday	13 months from current date		31 days
Messaging Bots Activity Summary Report		✔	Yesterday	13 months from current date		31 days
Messaging User Activity Summary Report		✔	Yesterday	13 months from current date		31 days
Messaging App Version Report		✔	Yesterday	13 months from current date		NA
Meetings Future Schedules Report		✔	NA (future 90 days)	NA		90 days
Calling Engagement Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Calling Quality Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Calling Detailed Call History	✔	✔	Yesterday	13 months from current date Data available from April 12, 2022	31 days	31 days
Calling Detailed Call History Report	✔	✔	Yesterday	13 months from current date	31 days	31 days
Call Queue Stats Report	✔	✔	Today	13 months from current date	3 months	13 months
Call Queue Agent Stats Report	✔	✔	Today	13 months from current date	3 months	13 months
Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details	✔	✔	Today	13 months from current date Data available from July 29, 2022	3 months	13 months
Rooms and Desks Detail Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months
VIMT License Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months
VIMT Usage Report*	✔	✔	Yesterday	13 months from current date	3 months	13 months

* These reports aren't available in Webex for Government organizations.

** These reports are only available for subscriptions that bill based on the number of license usage.

Report list

This tab shows a list of reports that are ready for you to download. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Your report may take up to 24 hours to generate, depending on the size of the report and how many reports are queued. Generated reports will show up in the Report list tab.

You can only have a maximum of 50 reports in this list. Once you reach that limit, delete some reports to generate new reports again.

Scheduled reports

This tab shows a list of reports that are set up to run recurringly. You can see the recurring details for each report and when they were last generated.

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

These reports are for your general use and shouldn't be used for billing purposes.

To view more information about these reports, you can expand the following sections:

Webex Meetings reports

Data availability

Data is captured based on the UTC time zone. It takes approximately eight hours for the last-day data to show up for the following day, which is around 8:00 UTC. Different time zones may affect when certain reports are updated with new data.

For example, if you generate a report for the same day, the report may only include partial data. If you include the previous day and the same day in the time range, then the report may also include partial data, depending on your time zone.

We recommend that you generate same-day reports in your time zone's afternoon and include the previous day along with the same day if you find that your reports don't have all of the previous day's data.

Meetings Embedded Apps

Provides details about the different types of Webex embedded apps that a participant uses in a meeting

Column Name	Description
Conference_ID	Unique ID of the meeting.
Meeting_Name	Subject of the meeting.
Meeting_Type	Type of meeting that took place. The possible values are: MC—Webex Meetings EC—Webex Events (classic) TC—Webex Training SC—Webex Support Webinar—Webex Webinars Webcast—Webex Webinars in webcast view
Email	Email address of the participant who attended the meeting.
User_Name	Name of the participant who attended the meeting.
App_Name	Name of the embedded app used by the participant in the meeting.
Date	Date on when the embedded app was used by the participant in the meeting.

Meetings In-Meeting Feature Usage

Provides details about what collaboration features were used by which user during meetings in your organization.

We recommend that users are on the latest Webex Meetings client (WBS 42.7 or above) or at least the latest lockdown version (WBS 42.6) to accurately capture data for this report. Some data may not be captured if users are on an older client version.

Known limitations

Data isn't captured for a user if:

The user joined with a device that doesn't support in-meeting features.
The user didn't leave the meeting normally, such as dropping out of the meeting due to a lost network connection or their app crashed.

Column Name	Description
MEETING_NUMBER	The 9-digit meeting access code used to join the meeting.
MEETING_NAME	The subject of the meeting.
CONFID	The unique ID of the meeting.
USER_NAME	The name of the user who attended the meeting.
EMAIL	The email address of the user who attended the meeting.
JOIN_DATE	The date of the meeting (GMT).
START_TIME	When the meeting started (GMT).
END_TIME	When the meeting ended (GMT).
NETWORK_BASED_RECORDING	The user recorded the meeting in the cloud.
APPLICATION_SHARING	The user shared an application while sharing their screen.
DOCUMENT_SHARING	The user shared a document while sharing their screen.
CHAT	The user opened the chat panel and sent a message.
QUESTION_ANSWER	The user accessed or utilized a question and answer session.
CLOSED_CAPTION	The user turned on automated closed captions.
WHITEBOARD	The user shared a whiteboard.
DESKTOP_SHARING	The user shared their desktop.
WEB_BROWSING_SHARING	The user shared their screen when they joined the meeting through a browser.
VIDEO_SETTINGS	The user turned on their video.

Meetings Details

Provides details about meetings that were started within the selected date range. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place. The possible values are:

MC—Webex Meetings
EC—Webex Events (classic)
TC—Webex Training
SC—Webex Support
Webinar—Webex Webinars
Webcast—Webex Webinars in webcast view

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.

The report only shows the default tracking code names.

INTEGRATION_USED

This field shows if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calendar integration with the Cisco Webex Meetings app.

WEBEX_ASSISTANT

This field shows if the Webex Assistant for Meetings was used in the meeting. The possible values are:

Y—Webex Assistant was used during the session.
N—Webex Assistant wasn't used at all.

BREAKOUT_USED

This field shows if a breakout session was started during the meeting. The possible values are:

Y—A breakout session was created.
N—No breakout sessions were used.

IS_E2EE

This field shows if the meeting was scheduled using end-to-end encryption (E2EE). The possible values are:

Y—The meeting was end-to-end encrypted.
N—The meeting wasn't end-to-end encrypted.

SI_USED

This field shows if a meeting had simultaneous interpretation enabled by the host. The possible values are:

Y—The host enabled simultaneous interpretation for the meeting.
N—The host didn't enable simultaneous interpretation for the meeting.

Meetings Attendees

Provides details about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.

Media quality data and hardware information of participants are only available if the meeting's duration was more than two minutes.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings for Web to join the meeting.

LOCAL_IP

The IP addresses of the clients used to join the meeting. These IP addresses may not be externally routable addresses if they're behind a firewall.

PUBLIC_IP

The IP addresses of the client that's externally routable. This can be the same as LOCAL_IP if the client is connected directly to the internet without using a VPN.

VOIP_RECEIVING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting from the Webex cloud to the client direction, in percentage.

The receiving packet loss is calculated after Webex's packet loss recovery.

VOIP_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

CLIENT

The type of soft client used to join the meeting.

CLIENT_VERSION

The version of the soft client used to join the meeting.

MEDIA_NODE

The data center or region of the media node that the client connected to. For cloud-based media nodes, this is a general region name such as "San Jose, USA".

For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.

CONNECTION

The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown".

This isn't tracked per media type. It's possible (and relatively common) that this changes over the course of a meeting. Only the initial connection is recorded here.

HARDWARE

The hardware make and model of the device used to join a meeting. For computers this might be "Lenovo Thinkpad p60". For phones this might be "Samsung Galaxy S7". For room devices this might be "Cisco Webex Room Kit".

CAMERA

The brand name and model information for the camera that was used during the meeting.

This can change over the course of a meeting, however, only the initial camera used is reported.

MICROPHONE

The brand name and model information for the microphone that was used during the meeting.

This can change over the course of a meeting, however, only the initial microphone used is reported.

SPEAKER

The brand name and model information for the speaker that was used during the meeting.

This can change over the course of a meeting, however, only the initial speaker used is reported.

AUDIO_AVERAGE_LATENCY

The average audio latency for the duration of the meeting, in milliseconds.

AUDIO_MAX_LATENCY

The highest value of audio latency for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_AVERAGE_PACKET_LOSS

The average end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_MAX_PACKET_LOSS

The highest value of end-to-end audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_AVERAGE_PACKET_LOSS

The average audio packet loss for the duration of the meeting, in percentage.

AUDIO_SENDING_MAX_PACKET_LOSS

The highest value of audio packet loss for the duration of the meeting, in percentage.

AUDIO_RECEIVING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_RECEIVING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_AVERAGE_JITTER

The average audio jitter for the duration of the meeting, in milliseconds.

AUDIO_SENDING_MAX_JITTER

The highest value of audio jitter for the duration of the meeting, in milliseconds.

VIDEO_AVERAGE_LATENCY

The average video latency for the duration of the meeting, in milliseconds.

VIDEO_MAX_LATENCY

The highest value of video latency for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_AVERAGE_PACKET_LOSS

The average video packet loss for the duration of the meeting, in percentage.

VIDEO_SENDING_MAX_PACKET_LOSS

The highest value of video packet loss for the duration of the meeting, in percentage.

VIDEO_RECEIVING_AVERAGE_JITTER

The average video jitter for the duration of the meeting, in milliseconds.

VIDEO_RECEIVING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

VIDEO_SENDING_AVERAGE_JITTER

The average video jitter for the duration of the call, in milliseconds.

VIDEO_SENDING_MAX_JITTER

The highest value of video jitter for the duration of the meeting, in milliseconds.

CPU_APPLICATION_AVERAGE

The average CPU usage for the Webex app for the duration of the meeting, in percentage.

CPU_APPLICATION_MAX

The highest CPU usage value for the Webex app for the duration of the meeting, in percentage.

CPU_SYSTEM_AVERAGE

The average system CPU usage for the duration of the meeting, in percentage.

CPU_SYSTEM_MAX

The highest system CPU usage value for the duration of the meeting, in percentage.

VIRTUAL_BACKGROUND_USED

This field shows if participants enabled a virtual background during the meeting. The possible values are:

Y—A virtual background was enabled once during the meeting.
N—A virtual background wasn't used.

HOST_INDICATOR

This field shows if the participant was a host or attendee. The possible values are:

TRUE—The participant was a host.
FALSE—The participant was an attendee.

IS_COHOST

This field shows if the participant was a cohost for the meeting. The possible values are:

Y—The participant was a cohost.
N—The participant was not a cohost.

Client_Type

Client that the participant used to join the meeting.

Sub_Client_Type

Method that the participant used to join the meeting.

Client_Browser_Details

App or browser that the participant used to join the meeting.

Meetings Usage Summary

Provides details about the total number of meetings hosted within the selected date range.

Column Name	Description
Number Of Meetings	The total number of meetings hosted over the selected time period.
Total Meeting Minutes	The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.
Number Of Participants	The total number of joins by participants or devices from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.
Total Participant Minutes	The total number of minutes that all participants were in a meeting for. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).
Participant Sending Video Minutes	The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.
Participant VOIP Minutes	Total number of minutes for participants who joined meetings using VoIP.
Participant Audio Minutes	Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts

Provides details about how many meetings a host scheduled and started within the selected date range.

Column Name	Description
UserID	The host's email address.
Count of meetings hosted	The number of meetings scheduled and hosted by this attendee within the reported time period.

Meetings Inactive Users

Provides details about users who haven’t hosted or attended meetings within the selected date range.

Column Name	Description
FIRST_NAME	The first name of the user.
LAST_NAME	The last name of the user.
USERNAME	The email address of the user.
USER_ID	The unique ID of the user.
EMAIL	The email address of the user.
IS_HOST	Whether or not the user has a Webex Meetings host license.
IS_SITEADMIN	Whether or not the user has an administrator role for the Webex site.
DAYS_SINCE_LAST_ACTIVE	The number of days since the user last hosted or attended a meeting through the Webex App app or Webex Meetings.
LAST_ACTIVE_DATE	The date of when the user last hosted or attended a meeting through the Webex App app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage

Provides details about the different types of audio that participants used during a meeting.

Column Name

Description

CONF ID

The unique ID of the meeting.

MEETING NUMBER

The 9-digit meeting access code used to join the meeting.

AUDIO TYPE

The audio type that participants used to join a meeting. The audio types are:

CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio.
CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio.
PSTN In—Participants who dialed in to join a meeting through PSTN.
PSTN Out—Participants who used callback to join a meeting through PSTN.
VoIP—Participants who joined a meeting using internet for audio.
Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio.
Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.

USER NAME

The names of the participants who attended the meeting.

The email addresses of the participants who attended the meeting.

PHONE NUMBER

The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback.

Phone numbers for participants who join a meeting through VoIP show up as NA.

MEETING ENDDATE

The date of when the meeting ended.

START TIME

When the meeting started (GMT).

END TIME

When the meeting ended (GMT).

AUDIO MINUTES

The total number of audio minutes used by each participant.

MEETING NAME

The subject of the meeting.

Meetings Telephony Report

Provides details about the different types of audio that participants used during a meeting. You can use this chart to get a sense of which calling services that participants prefer to connect to for meetings and calls.

Column Name	Description
MEETING_NUMBER	9- or 10-digit meeting access code used to join the meeting.
CONFERENCE_ID	Unique ID of the meeting.
SESSION_TYPE	Audio type (in numerical value) that participants used to join a meeting. Possible audio types are: PSTN (5-9999)—Participants who joined a meeting through PSTN. CCA (10000 to 20000)—Participants who joined a meeting through Cloud Connected Audio. Edge Audio (over 20000)—Participants who joined a meeting through Edge Audio.
COUNTRY_CODE	Alphabetic or numeric geographical code that the participants used to dial in to the meeting.
MEETING_NAME	Subject of the meeting.
MEETING_START_DATE_TIME	Date and time (in GMT) of when the meeting started.
MEETING_END_DATE_TIME	Date and time (in GMT) of when the meeting ended.
MEETING_DURATION	Duration (in GMT) of how long the meeting lasted.
USER_NAME	Display names of the participants who attended the meeting.
EMAIL	Email addresses of the participants who attended the meeting.
CALL_SERVICE_TYPE	Call service type that participants used to join a meeting. Possible call service types are: Callback Domestic Callback International Call in Toll Call in Tollfree International Call in Toll International Call in Tollfree VoIP Premium Toll
DIALED_IN_PHONE_NUMBER	Phone number that participants used to dial in to the meeting.
CALLBACK_PHONE_NUMBER	Phone number that participants requested to join a meeting through callback.
ANI	Automatic number identification of the phone number that the participant used to call in to the meeting.
PARTICIPANT_START_DATE_TIME	Date and time (in GMT) of when the participant connected their audio in the meeting.
PARTICIPANTS_DURATION	Duration (in GMT) of how long the participant's audio was connected for in the meeting.

Meetings Future Schedules

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that were scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. These details can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.

Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column Name	Description
MeetingNumber	The 9-digit meeting access code used to join the meeting.
ServiceType	If the meeting was scheduled as a Webex Meeting, Webex Event, Webex Training session, or Webex Webinar (WB).
HostName	The name of the user who scheduled the meeting.
Email	The email address of the user who scheduled the meeting.
MeetingName	The subject of the meeting.
StartTime	The date and time of when the meeting will start (GMT).
EndTime	The date and time of when the meeting will end (GMT).
CreatedOn	The date and time of when the meeting was scheduled (GMT).
InviteeCount	The number of users invited to the meeting.
PasswordSet	If the meeting requires a password to join.
SeriesType	If the meeting is a one-time meeting or a recurring series.
ExpirationDate	The date and time of when the meeting series will end (GMT).
LastModifiedDate	The date and time of when the meeting invitation was last updated (GMT).
ExceptionMeeting	If one of the meetings in a series was rescheduled for a different time.

Meetings High CPU

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name	Description
User Email	The email address of the user who had high system CPU usage.
Total Video Minutes	The number of recorded video minutes for each user’s email address during the selected date range.
Video Minutes with High CPU Utilization	The number of recorded video minutes where the average system CPU usage was at 90% or higher.
% Video Minutes with High CPU	The percentage of video minutes where the average system CPU usage was at 90% or higher.

Meetings Active User Rolling Average

Provides details about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Date

The calendar date within the period.

A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Unique Active Hosts Per Day

The count of unique active hosts on the calendar date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

Unique Active Meeting Hosts for Past 30 days

The cumulative number of unique active hosts for the last 30 days, including the current day.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

90 Day Rolling Average Unique Active Meetings Hosts

The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number.

If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.

This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings License Consumption Report

Provides details about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.

This report isn't available in Webex for Government organizations.

Column Name	Description
Date	The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.
Subscription ID	The unique ID of the subscription.
Product	The name of the product for the reported licenses.
Provisioned License Quantity	The total number of licenses provisioned for the subscription and product.
Allocated License Quantity	The number of licenses allocated to users at the reported date.

Webex Webinar reports

Webinar Report

Provides information about Webex webinars that were hosted within the selected date range. You can use this report to find out who the host for an webinar was, what type of webinar was scheduled, and how many users registered or attended.

Column Name	Description
Meeting ID	The unique ID of the webinar.
Host ID	The unique ID of the host.
Webinar Topic	The subject of the webinar.
Webinar Type	If it was scheduled as a Webinar or Webcast.
Host Email	The email address of the host.
Host First Name	The first name of the host.
Host Last Name	The last name of the host.
Event Date	The date of when the webinar started.
Start Time	The time of when the webinar started (GMT).
End Time	The time of when the webinar ended (GMT).
Duration	The number of minutes that the webinar lasted for.
Total Registrants	The number of users that registered for the webinar before it started.
Total Attendees	The number of users that joined the webinar.

Webex Messaging reports

Messaging External Domain

Provides information about external domains and external users collaborating in your organization. You can also see how users from your organization are collaborating with external domains in external spaces.

Column Name	Description
External Domain	Name of the external domain.
Number of External Users	Number of users from the external domain in your organization's spaces.
Numbers of Spaces with External Users	Number of spaces in your organization that has at least one user from the external domain. For example, if Bob@external.com is in 3 different spaces in your organization, then this column will show 3 as the value.
Most Recent Read Message Date	Last known date of when a user from the external domain read a message in a space in your organization.
Most Recent Sent Message Date	Last known date of when a user from the external domain sent a message in a space in your organization.
Most Recent Shared File Date	Last known date of when a user from the external domain shared a file in a space in your organization.
Most Recent Joined Space Date	Last known date of when a user from the external domain joined a space in your organization.
Number of Users from Your Organization in External Spaces	Number of users from your organization that are in external spaces.
Number of External Spaces with Users from Your Organization	Number of external spaces that users from your organization are in. For example, if Alice@example.com is in 3 different external spaces of the external domain, then this column will show 3 as the value.

Messaging Bots Activity

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data won't show for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Date	The date for the activity of the bot.
Active Spaces Count	The number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
New Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Bot User Count	The number of unique users that mentioned the bot.
Bot Mentions Count	The number of how many times the bot was mentioned by users.

Messaging User Activity

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Date	The date for the activity of the user.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
Spaces Count	The number of spaces that the user has sent a message, made a call, or shared a file in.
New Spaces Created	The number of spaces the user created.
New Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Messaging Bots Activity Summary

This report shows aggregated data for each activity of each bot during the date range that you select.

Data for this report is only for bots from your organization. If your organization uses bots that aren't part of your organization, then data won't show for those bots.

Column Name	Description
Bot Name	The name of the bot.
Bot ID	The unique ID of the bot.
Bot Owner	The name of the user who created the bot.
Bot Owner Email	The email address of the user who created the bot.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Average Active Spaces Count	The average number of spaces that the bot has sent a message or shared a file in.
Messages Count	The number of messages sent by the bot.
Files Shared	The number of files shared by the bot.
Spaces Joined	The number of spaces the bot joined.
Spaces Exited	The number of spaces the bot left.
Average Bot User Count	The average number of unique users that mentioned the bot.
Bot Mentions Count	The number of how many times the bot was mentioned by users.

Messaging User Activity Summary

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name	Description
User ID	The unique ID of the user.
Name	The first and last name of the user.
Email	The email address of the user.
Start Date	The first date selected for the report date range.
End Date	The last date selected for the report date range.
Messages Sent	The number of messages sent by the user.
Calls	The number of calls made and meetings joined from the Webex App client by a user.
Files Shared	The number of files shared in all spaces by the user.
New Spaces Created	The number of spaces the user created.
Spaces Joined	The number of spaces the user joined.
Space Exited	The number of spaces the user left.

Messaging App Version

This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex App client version used on that date.

The report shows data on all platforms that a user signed in to Webex App on. For example, if a user signed in to Webex App on the Windows and Mac client, that user will have two separate entries in the report.

Column Name	Description
Version	The latest detected version of the Webex App client.
Platform	The operating system for the Webex App client.
User_ID	The unique ID of the user.
Email	The email address of the user that signed in to the Webex App client.
Name	The first and last name of the user.
Last Known Date	The date of when the Webex App platform and version number was last detected for a user during the last message sent. For example, if a user didn’t send a message after a Webex App version update, then the report shows the Webex App client version used on that date.

Webex Calling reports

Calling Engagement Report

This report shows data for the call legs that users made or received with the Webex app using Call on Webex and the Webex Calling app.

Column Name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call was made.
Duration	The amount of time in seconds that the call lasted.
Video Duration	The amount of time in seconds that the user turned on their video.
Endpoint	The device or app that the user made or received the call with.
Call ID	The unique ID of the call.
Caller	This field shows if the user was the one who initiated the call. The possible values are: Y—The user initiated the call. N—The user didn't initiate the call. NA—Data wasn't available. This can happen for calls made from and to Webex devices.

Calling Quality Report

This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps.

The quality of calls made or received from the Webex app and cloud-registered devices aren't captured in this report.

Column Name	Description
Name	The first and last name of the user.
Email	The email address of the user.
Start Time	The time (GMT) of when the call was made.
Duration	The amount of time in minutes that the call lasted.
Endpoint	The device or app that the user made or received the call with.
Audio Packet Loss	The average receiving audio packet loss in percentage.
Audio Latency	The average audio round-trip delay in milliseconds.
Audio Jitter	The average jitter in milliseconds.
Video Packet Loss	The average receiving video packet loss in percentage.
Video Latency	The average video round-trip delay in milliseconds.
UA Version	The Webex Calling or Webex desktop app version of the user.
Call ID	The unique ID of the call.

Calling Detailed Call History Report

This report shows detailed call history data. This information can be used to view trends at a high level or drill down to specific call types, which can be used to understand calling behavior.

Column Name

Description

Start time

This is the start time of the call, the answer time may be slightly after this. Time is in UTC.

Answer time

The time the call was answered. Time is in UTC.

Duration

The length of the call in seconds.

Calling number

For incoming calls, it's the telephone number of the calling party. For outgoing calls, it's the telephone number of the user.

Called number

For incoming calls, it's the telephone number of the user. For outgoing calls, it's the telephone number of the called party.

Dialed digits

The keypad digits as dialed by the user, before pre-translations. As a result, this field reports multiple call dial possibilities, such as:

Fature access codes (FAC) used for invoking features, such as Last Number Redial or a Call Return.
An extension that got dialed and a mis-dialed keypad digit from a device or app.
When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, as well as the digits dialed thereafter.

When pre-translations have no effect, the dialed digits field contains the same data as the called number field.

This field is only used for originating (outgoing) Calls and is not available for terminating (incoming) Calls.

Authorization code

The authorization code admin created for a location or site for users to use. It's generally collected by the Account/Authorization Codes or Enhanced Outgoing Calling Plan services.

User

The user who made or received the call.

Calling line ID

For incoming calls, it's the calling line ID of the calling party. For outgoing calls, it's the calling line ID of the user.

Called line ID

For incoming calls, it's the calling line ID of the user. For outgoing calls, it's the calling line ID of the called party.

Correlation ID

Correlation ID to tie together multiple call legs of the same call session.

Releasing party

Indicates which party released the call first. The possible values are:

Local—Used when the local user has released the call first.
Remote—Used when the far-end party releases the call first.
Unknown—Used when the call has partial information or is unable to gather enough information about the party who released the call. It could be because of situations like force lock or because of a session audit failure.

Redirecting number

When the call has been redirected one or more times, this field reports the last redirecting number. It helps to identify who last redirected the call. It only applies to call scenarios such as transfer, call forwarded calls, simultaneous rings and so on.

Transfer related call ID

Transfer related call ID is used as a call identifier of the other call leg that's involved in the transfer. You can share this ID with Cisco TAC to help them pinpoint parties who are involved during a call transfer.

Location

The Webex Calling location of the user for this record.

Site UUID

A unique identifier for the site associated with the call. It's unique across Cisco products.

Department ID

A unique identifier for the user's department name.

Site main number

The main number for the user's site where the call was made or received.

Site timezone

Site timezone is the offset in minutes from UTC time of the user's location’s timezone.

Inbound trunk

Inbound trunk may be presented in Originating and Terminating records.

Originating—Identifies the trunk for inbound calls from an on-prem deplmoyment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).
Terminating—Identifies the trunk for inbound calls from Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has “Call Routing between Webex Calling and premises” set to “Legacy behavior”).

Outbound trunk

Outbound trunk may be presented in Originating and Terminating records.

Originating—Identifies the trunk for outbound calls routed via a trunk (not a route group) to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).
Terminating—Identifies the outbound trunk for calls to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Route group

If present, this field's only reported in Originating records. Route group identifies the route group used for outbound calls routed via a route group to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension).

Client Version

The version of the client that the user (of this CDR) is using to make or receive the call.

Sub client type

If the call is TO or FROM a mobile phone using Webex Go, the Client type will show SIP, and Sub client type will show MOBILE_NETWORK.

Direction

Whether the call was inbound or outbound. The possible values are:

TERMINATING—Inbound
ORIGINATING—Outbound

Call type

Type of call. For example:

SIP_MEETING —Integrated Audio for Webex Calling. A call in or call back to a Webex Meeting using a Webex Calling app or device.
SIP_NATIONAL— An outgoing domestic call within the user's region.
SIP_INTERNATIONAL—An outgoing call made to another region from the user's home region.
SIP_SHORTCODE —Shortcode feature/service call. Short numbers are premium or free depending on region and service.
SIP_INBOUND—Inbound or Incoming call. This type covers all inbound calls from PSTN or another external trunk.
SIP_EMERGENCY—Emergency calls. For example, dialing 911 in the US.
SIP_PREMIUM—Calls that uses enhanced or extended Toll Premium Services, premium rate, or special rate number. Sometimes barred.
SIP_ENTERPRISE—Inter or intra location dialing within the same organization.
SIP_TOLLFREE—Toll-free based arriving (incoming) calls. Freephone numbers.
SIP_MOBILE—A mobile/cell call is when the user originated the call with their mobile number, or received the call when called on their mobile number.
UNKNOWN—Unable to determine the call type.

Client type

The type of client that the user (creating this record) is using to make or receive the call. For example:

SIP—Calls that are made To or From a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins via SIP.
WXC_CLIENT—Webex Calling app
WXC_THIRD_PARTY—Third party device
TEAMS_WXC_CLIENT—Webex App
WXC_DEVICE—MPP deskphone devices
WXC_SIP_GW—Local Gateway

Client Version

The version of the client that the user (creating this record) is using to make or receive the call.

Model

The device model type the user is using to make or receive the call. For example:

8865-3PCC—Cisco IP Phone 8865
IOS—Cisco's SIP Gateway
Cisco-Board70—Cisco Webex Board series 70
ATA192-XX—Cisco ATA 192 Analog Telephone Adapter
DBS-210-3PC—Cisco IP DECT Base Station 210 Series, etc.

Sub client type

If the call is TO or FROM a mobile phone using Webex Go, the Client type will show SIP, and Sub client type will show MOBILE_NETWORK.

OS type

The operating system that the app was running on, if available.

Device Mac

The MAC address of the device, if known.

Answered

Indicates whether the particular call leg was answered or not. Examples:

In a hunt group case, the agent who did not pick the call will have Answered = FALSE. And the agent who picked the call will have Answered = TRUE, UserType=HuntGroup
Calls answered by voicemail will have Answered = TRUE, but will have User Type = VoicemailRetrieval

International country

The country of the dialed number. This is only populated for international calls.

User type

The type of user (user or workspace) that made or received the call. For example:

AutomatedAttendantVideo—Automated Attendant Video IVR group service
BroadworksAnywhere – Single number reach (Office anywhere) service
VoiceMailRetrieval—Voice Mail group service
HuntGroup—A hunt group based service
GroupPaging—One way call or group page made for target users
User—The direct user who made or received the call.
LocalGateway—A local gateway based user who made or received the call.
VoiceMailGroup—shared voicemail or inbound fax box for users
CallCenterStandard—A call queue based service
VoiceXML—Call added back to the Route Point queue after script termination
RoutePoint—Route Point call to an agent (for incoming call to the route point)

Related reason

Indicates a trigger that led to a change in the call presence. The trigger could be for this particular call or redirected via a different call.

examples,

ConsultativeTransfer—While on a call, the call was transferred to another user by announcing it first. meaning the person was given a heads up or asked if they're interested in taking the call and then transferred.
CallForwardSelective—Call Forward as per the defined schedule. Might be based on factors like a specific time, specific callers or to a VM. It always takes precedence over Call Forwarding.
CallForwardAlways—Calls are unconditionally forwarded to a defined phone number or to a VM
CallForwardNoAnswer—The party was not available to take the call
CallQueue—A call center call to an agent or a user ( denotes a member of the call queue)
HuntGroup—A hunt group based call to an agent or a user (denotes a member of the hunt group).
CallPickup—The user part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension
CalllPark—An ongoing call was parked, assigned with a parked number (It's not the user’s phone number)
CallParkRetrieve—Callpark retrieval attempt by the user, either for a different extension or against the user’s own extension
Deflection—Indication that a call was redirected. Possible causes could be Auto attendant transfer, Transfer out of a call-center, user’s app/device redirection etc..
FaxDeposit—Indicates a Fax was deposited to the Fax service
PushNotificationRetrieval—Push notification feature usage indication. Means that a push notification was sent to wake up the client and get ready to receive a call.
BargeIn—Indicates the user barged-in to someone else’s call.
VoiceXMLScriptTermination—Route Point feature usage indication
AnywhereLocation—Indicates call origination towards the single number reach (Office Anywhere) location
AnywherePortal—Indicates call origination towards the “user” identified by the single number reach (Office Anywhere) portal
Unrecognized—Unable to determine the reason

Original reason

Call redirection reason for the original called number. For example:

Unconditional—Call Forward Always (CFA) service, Group night forwarding
NoAnswer—The party was not available to take the call. CF/busy or Voicemail/busy
Deflection—Indication that a call was redirected. Possible causes could be Auto attendant transfer, Transfer out of a call-center, user’s app/device redirection, direct VM transfer etc..
TimeOfDay—Call scheduled period of automated redirection. CF/Selective, Group night forwarding
UserBusy—DND enabled or the user willingly declined the call. CF/busy or Voicemail/busy
FollowMe—Automated redirection to a personal redirecting service.
CallQueue—A Call center call to an agent or a user (a member of call queue)
HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group).
Unavailable—To a Voicemail, when user has no App or device
Unrecognized—Unable to determine the reason
Unknown—Call Forward by phone with no reason

Redirect reason

Call Redirection Reason for the redirecting number. For example:

Unconditional—Call Forward Always (CFA) service
NoAnswer—The party was not available to take the call. CF/busy or Voicemail/busy
Deflection—Indication that a call was redirected. Possible causes could be Auto attendant transfer, Transfer out of a call-center, user’s app/device redirection, direct VM transfer etc..
TimeOfDay—Call scheduled period of automated redirection. CF/Selective
UserBusy—DND enabled or user willingly declined the call. CF/busy or Voicemail/busy
FollowMe—Automated redirection to a personal redirecting service.
CallQueue—A Call center call to an agent or a user (a member of call queue)
HuntGroup—A hunt-group-based call to an agent or a user (denotes a member of the hunt group).
Unavailable—To a Voicemail, when user has no App or device
Unrecognized—Unable to determine the reason
Unknown—Call Forward by phone with no reason

Site main number

The main number for the user's site where the call was made or received.

Site timezone

Site timezone is the offset in minutes from UTC time of the user's timezone.

Call ID

SIP Call ID used to identify the call. You can share the Call ID with Cisco TAC to help them pinpoint a call if necessary.

Local Session ID

Remote Session ID

The Session ID comprises a Universally Unique Identifier (UUID) for each user-agent participating in a call. It can be used for end-to-end tracking of a SIP session in IP-based multimedia communication. Each call consists of two UUIDs known as Local Session ID and Remote Session ID.

The Local SessionID is generated from the Originating user agent and
The Remote SessionID is generated from the Terminating user agent.

User UUID

A unique identifier for the user associated with the call. This is a unique identifier across Cisco products.

Org UUID

A unique identifier for the organization that made the call. This is a unique identifier across Cisco.

Report ID

A unique ID for this particular record. This can be used when processing records to aid in deduplication.

Example for a point-to-point call

Both Alice and Bob are Webex Calling registered users:

Alice calls Bob.
Bob answers the call.
Either party ends the call.

Webex Calling generates two CDR records: One for Alice and one for Bob (Alice = Caller / Originating. Bob = Callee / Terminating ).

Alice’s Originating record would be Called line ID = Bob
Bob’s Terminating record would be Calling line ID = Alice
Both Alice and Bob would have the same Correlation ID field to filter the call legs.

Example for a PSTN call to a Webex Calling user

Alice calls Bob.
Bob answers the call.
Either party ends the call.

Webex Calling generates only one call detailed record: (Alice = PSTN Caller (No CDR records). Bob = Webex Calling user Callee / Terminating record).

A Terminating record is created for Bob. And the Calling line ID = Alice
No Originating record created for Alice. Only Webex Calling registered users would have call detailed records generated.

Example of a Blind Transfer

Blind or unattended transfer allows you to transfer calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

Here's how a blind transfer is represented in a detailed call record report.

Alice calls Bob.
Bob places Alice on hold.
Bob blind transfers the call to Charlie
Bob clears down.
Charlie answers the call.
Alice and Charlie talk and Alice ends the call.

Webex Calling generates four call detailed records:

Alice’s Originating record would be Called line ID = Bob.
Bob’s Terminating record would be Calling line ID = Alice
Bob’s Originating record would be Called line ID = Charlie and Redirect reason = Deflection
Charlie’s Terminating record would be Calling line ID = Alice and Redirect reason = Deflection.
All 4 CDRs would have the same “Correlation ID” field to filter the call legs.

Example when multiple users had Call Redirections enabled:

Alice calls Bob. Bob has Call forward Busy enabled to Carol.
Carol has Call forward always enabled to Dave.
Webex Calling generates six call detailed records, and all six would have the same Correlation ID field for filtering the call legs.

Alice A (12814659802) dials user Bob B by the extension (41002).
Bob B is busy and has Call Forwarding Busy enabled, with the destination set to extension 11633 (Carol C). The field Relatedreason=CallForwardBusy, Redirectreason and Originalreason=UserBusy
Carol C has Call Forwarding Always enabled, with the destination set to extension 59803 (Dave D). The field Relatedreason=CallForwardAlways, Redirectreason=Unconditional, Originalreason=UserBusy

Call detailed records with call redirections example for Webex Calling

The callingNumber always conveys the actual calling party and it is not modified by redirections. The redirecting number conveys Bob’s number and Carol’s number, respectively.

Example for a call made to an auto-attendant number and call redirected to a call queue service:

In this example all users (who made and received the call) are Webex Calling registered users. If the same case is from a PSTN caller, Look for Example 2 above to understand the CDR record behavior)

Alice Calls the auto-attendant number.
Auto-attendant redirects the call to a call queue service.
Bob and Carol are the two agents configured under call queue.
Carol attends the call and talks to Alice.

Example for a call made to an auto-attendant number and call redirected to a call queue service

Webex Calling generates eight call detailed records:

Alice’s Originating CDR would be, Called line ID = <Auto Attendant Name>, Usertype=User
Alice’s Terminating CDR would be, Calling line ID = Alice, Usertype = AutomatedAttendantVideo, Related reason = Deflection
The Call Queue’s Originating CDR would be, Called line ID = <Call Queue’s name>, Usertype = AutomatedAttendantVideo, Redirecting number = <Auto Attendant’s number>, Original reason, Redirect reason & Related reason = Deflection
The Call Queue’s Terminating CDR would be, Calling line ID = Alice, Usertype = CallCenterPremium, Redirecting number = <Auto Attendant’s number>, Original reason & Redirect reason = Deflection
Bob’s Originating CDR would be, Called line ID = Bob, Usertype = CallCenterPremium, Redirecting number = <Call Queue’s number>, Original reason = Deflection, Related & Redirect reason = Call Queue.
Bob’s Terminating CDR would be, Calling line ID = Alice, Usertype = User, Redirecting number = <Call Queue’s number>, Original reason = Deflection, Redirect reason = Call Queue.
Carol’s Originating CDR would be, Called line ID = Carol, Usertype = CallCenterPremium, Redirecting number = <Call Queue’s number>, Original reason = Deflection, Related & Redirect reason = Call Queue.
Carol’s Terminating CDR would be, Calling line ID = Alice, Usertype = User, Redirecting number = <Call Queue’s number>, Original reason = Deflection, Redirect reason = Call Queue.

All eight call detailed records would have the same Correlation ID field to filter the call legs. In addition:

The callingNumber always conveys the actual calling party and it is not modified by redirections. In this case it is always Alice’s number 12814659802.
For transition from auto-attendant to call queue (redirecting number = auto-attendant, i.e., 12814659805) And call queue to the agents (redirecting number = call queue, i.e., 12814659804).
The related reason = deflection in this example is auto-attendant transfer and transfer out of a call-center.
Original reason denotes the first redirection reason, and the Redirect reason denotes the Last redirection reason.

Understanding Session ID creation with example use cases

Alice calls Bob. Webex Calling generates 2 CDR records:
- Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field.
- Webex Calling generates Terminating CDR with Bob's UUID in the Local Session ID field and Alice's UUID in the Remote Session ID field.
Webex Calling User Alice Calls the Auto-Attendant Reception number. Webex Calling generates 2 CDR records.
- Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and the UUID generated on behalf of the Auto Attendant Reception would be the Remote Session ID field.
- Webex Calling generates Terminating CDR with Alice's UUID in the Remote Session ID field and the UUID generated on behalf of the Auto Attendant Reception would be the Local Session ID field.
Alice calls Bob and talks for some time. Alice does a Blind transfer to Carol. Bob and Carol talks.
- Webex Calling generates Originating CDR with Alice's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field.
- Webex Calling generates Terminating CDR with Bob's UUID in the Local Session ID field and Alice's UUID in the Remote Session ID field.
- Webex Calling generates Originating CDR with (Deflection post blind transfer) Bob's UUID in the Local Session ID field and Carol's UUID in the Remote Session ID field.
- Webex Calling generates Terminating CDR with (Deflection post blind transfer) Carol's UUID in the Local Session ID field and Bob's UUID in the Remote Session ID field.

Example call with a complex flow that includes SIP Session ID

Alice A (525949988772) calls -> Auto Attendant Reception (17027932206)
Auto Attendant Reception (17027932206) post key press triggers a Call to -> Auto Attendant Sales (12814659806)
Auto Attendant Sales (12814659806) post key press triggers a call to -> Call Queue Electronics (35391111636)
Call Queue Electronics (35391111636) rings one Agent Gabriel G (17027932203) who attends the call
Alice A and Gabriel G talk for 125 seconds.
Gabriel G (17027932203) does a Consult Transfer to -> Hunt Group Groceries number (442030577006)
Hunt Group Groceries (442030577006) has two Agents configured Eric E (12814659803) and Fred F (442030577003). Eric E attends the call and talks with Gabriel for a while and then Gabriel completes the Call Transfer and Hangs up.
Alice A and Eric E Talk for 125 seconds

Webex Calling generates 14 CDRs for the above scenario.

Alice -> AA reception (2 CDRs)
AA reception -> AA Sales (2 CDRs)
AA sales -> CQ Electronics (2 CDRs) & CQ electronics ringing one agent -> Gabriel G (2 CDRs)
Gabriel G Agent -> HG Groceries (2 CDRs) & HG groceries ringing two agents Eric, Fred (4 CDRs).

Call Timeline

Alice takes about 20 seconds to call Bob.
Bob places Alice on Hold and blind transfers the call to Charlie which takes about 3 seconds before Charlie answers the transferred call.
Bob clears down and Alice ends the call with Charlie which takes about 23 seconds.

Based on the preceding case, the overall call length is about 46 seconds.

For reference, the spreadsheet captures the Blind Transfer Call Details:

Blind transfer call details spreadsheet example

Some records report special functionality. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call.

Call Queue Stats Report

This report shows details of call queues that have been set up in your organization. You can use this report to see the number of incoming calls to call queues and the status of those calls.

Column Name	Description
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Phone No.	Phone number assigned to the call queue.
Extension	Extension number assigned to the call queue.
Total Hold Mins	Total number of minutes that calls were placed on hold by agents.
Avg Hold Mins	Average number of minutes that calls were placed on hold by agents.
Total Talk Mins	Total number of minutes that agents were actively talking on calls.
Avg Talk Mins	Average number of minutes that agents were actively talking on calls.
Total Handle Mins	Total number of minutes that agents spent handling calls. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that agents spent handling calls.
Total Wait Mins	Total number of minutes that callers spent waiting for the next available agent to answer the call.
Avg Wait Mins	Average number of minutes that callers spent waiting for the next available agent to answer the call.
Calls Answered	Number of calls answered by agents.
% Answered Calls	Percentage of calls answered by agents.
Calls Abandoned	Number of calls where the caller hung up or left a message before an agent became available.
% Abandoned Calls	Percentage of calls where the caller hung up or left a message before an agent became available.
Avg Abandoned Mins	Average number of minutes where callers hung up or left a message before an agent became available.
Abandoned Mins	Number of minutes where callers hung up or left a message before an agent became available.
Total Calls	Total number of incoming calls.
Overflow - Busy	Number of calls that overflowed because the queue limit was met.
Overflow - Timed out	Number of calls that overflowed because the wait time exceeded the maximum limit.
Calls Transferred	Number of calls that were transferred out of the queue.
Avg No. of Agents Assigned	Average number of agents assigned to call queues.
Avg No. of Agents Handling Calls	Average number of agents that actively handled calls.

Call Queue agent stats report

This report shows details of all the agents that have been assigned to call queues in your organization. You can use this report to see which agent gets the most calls and information about their calling stats.

Column Name	Description
Agent/Workspace Name	Name of the agent or workspace.
Call Queue	Name of the call queue.
Location	Location assigned to the call queue.
Total Answered Calls	Number of calls that were presented to the agent and answered by them.
Bounced Calls	Number of calls that were presented to the agent but went unanswered.
Total Presented Calls	Number of inbound calls to the agent that were distributed by the call queue.
Total Talk Mins	Total number of minutes that the agent spent actively talking on calls.
Avg Talk Mins	Average number of minutes that the agent spent actively talking on calls.
Total Hold Mins	Total number of minutes that the agent put calls on hold.
Avg Hold Mins	Average number of minutes that the agent put calls on hold.
Total Handle Mins	Total number of minutes that an agent spent handling calls. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins.
Avg Handle Mins	Average number of minutes that agents spent handling calls.

Auto-attendant stats summary

Provides details about calls routed to auto-attendants in your organization.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Total duration	Total time that callers were on the line with the auto-attendant.

Auto-attendant business hours key details

Provides details about calls routed to auto-attendants during your business regular hours.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The extension that the auto-attendant routed the call to.
Key menu	The key menu option assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Auto-attendant after hours key details

Provides details about calls routed to auto-attendants after your business regular hours.

Column Name	Description
Auto-attendant	Name of the auto-attendant, as provisioned.
Key pressed	The key option pressed by callers on the keypad
Ph. No. / Extn.	Extension assigned to the auto-attendant.
Location	Location of the auto-attendant, as provisioned.
Total calls	Total number of incoming calls routed to the auto-attendant.
Answered	Number of calls answered by agents, users through call forwarding, or voicemails.
Unanswered	Number of calls that were routed to agents, users through call forwarding, or voicemails but weren’t answered.
Busy	Number of calls where callers reached a busy tone.
Others	Number of calls that had a status other than answered, unanswered, or busy. For example, instances where the caller didn't make a key selection.
% answered	Percentage of calls answered by agents.
Duration	Length of time that callers were on the line with the auto-attendant.
Destination	The extension that the auto-attendant routed the call to.
Key menu	The key menu option assigned to the key pressed on the keypad.
Key description	The description for the key option pressed by callers on the keypad.

Devices reports

Rooms and Desks Detail

Use this report to see details of every device in your organization and what they're being used for. Look at the Total Hours Used column to quickly pinpoint underutilized devices. It shows the total usage of the device over the selected date range.

Column Name	Description
Device ID	Unique identifier internal for administrators.
Device Type	Device model.
Assigned To	Name of the place or user this device is assigned to. If this field is blank, then the device was deleted from your organization.
Tags	Shows tags assigned to the device on the Control Hub Devices page.
IP Address	Last known IP address of when the device was online.
Mac Address	Media Access Control address of the device.
Latest Known Status	Device online status from the last 24 hours.
Total Hours Used	Total usage over the selected date range
Calls	The number of hours the device was used for a call.
Local Display Wired	The number of hours the device was used for a wired local display.
Local Display Wireless	The number of hours the device was used for a wireless local display.
Whiteboarding	The number of hours the device was used for whiteboarding.
Digital Signage	The number of hours the device was used for whiteboarding.
USB Passthrough	The number of hours the device was used for USB passthrough.

VIMT License Report

This report shows you license usage for unique active Cisco devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you data for each date of the report.

Column Name	Description
Webex Org ID	The unique ID of the Control Hub organization that the report belongs to.
Date	The calendar date for the recorded data. There is one record per day.
Device 24 hours	The count of unique devices that used VIMT in the last 24 hours of the date.
Device last 30 days	The rolling count of unique devices that used VIMT in the last 30 days of the date.
Unique Devices Rolling 90 day average	The rolling average count of unique devices that used VIMT in the last 90 days of the date.

VIMT Usage Report

This report provides details about calls where Cisco devices and third-party SIP devices used Video Integration for Microsoft Teams (VIMT) to join Microsoft Teams meetings.

Column Name	Description
Teams Conference ID	The unique ID of the Microsoft Teams meeting.
Device Name	The name of the device used to join the Microsoft Teams meeting.
Device URL	The URL associated with the device.
Device Join Time	The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT.
Device Disconnect Time	The time when the device disconnected from the Microsoft Teams meeting.
Device SIP URI	The Session Initiation Protocol (SIP) address associated with the device.
Teams Tenant ID	The unique ID of the user in the Microsoft Teams client.
Date device joined call	The date that the device was used to join the Microsoft Teams meeting using VIMT.

Organization onboarding and license reports

Onboarding User Activation and License Details Report

This report shows details about how users were added to your organization and how licenses were assigned to them.

This report isn't available in Webex for Government organizations.

Column Name	Description
Name	The first and last name of the added user.
Email	The email address of the user.
Administrator Name	The first and last name of the administrator who added the user, if applicable.
Administrator Email	The email address of the administrator who added the user, if applicable.
Invite Sent (GMT)	The date and time an invitation was sent to the user, if applicable.
Onboard Method	The method used to add the user to Control Hub.
License Assign Method	The method used to assign the user the license. The methods are: Manually—An administrator assigned the license to the user manually. Auto—A license template assigned the license to the user automatically.
Licenses	The names of licenses assigned to the user.
License Assign Status	If the licenses were assigned to the user successfully or unsuccessfully.
Activation Status	The user’s activation status is shown as Activated if the user signs in to the Webex App for the first time. Users that haven't signed in to the Webex App show as Pending.
Activation Date	The date of when the user’s status changed to Active.
User ID	The unique ID of the user.
Administrator ID	The unique ID of the administrator who added the user.

Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Consumption Quantity

This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription.

For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription.

You can customize existing templates by reordering or removing columns to view the data that you want to focus on. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or on specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Custom templates appear in their own section,and are tagged so you can easily identify them.

Some templates aren't available for customization, and some columns are required for certain templates. You can tell which columns are required by a template if you can't remove them when you're customizing a template, as shown in the following image.

Each administrator can create up to 50 custom templates, and only you can view the custom templates that you created.

Create a custom template

You can create up to 50 custom templates and only you can view your custom templates. Other administrators can create their own set of up to 50 custom templates.

Custom templates aren't editable after they're created.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click New template. A full-screen window appears. To exit this window, you can click Cancel or finish creating the custom template.
3	In the Template section, select which template you want to customize, enter the name for the custom template, and add a description.
4	In the Data section, you can choose to: Filter data—Select the filters that you want the report to only show data for. For example, in the Meetings Details report, if you select `IS_SHARING = YES` as a filter, then the report will only show data for meetings where someone shared their screen. In the Call Queue Stats report, if you select `Location = Toronto`, then the report will only show data for call queues based in Toronto. Customize columns—Select which columns you want to reorder to the customized template. Some templates have columns that can't be removed.
5	Click Save template.

Delete a custom template

When you delete a custom template, any automatic schedules for that template will also be deleted. You'll still keep any previously generated report of that custom template.

1	Sign in to Control Hub and go to Reports > Templates.
2	Click the More button next to the custom template you want to delete.
3	Select Delete and then confirm your choice.

Generate a report

1	Sign in to Control Hub and go to Reports > Templates.
2	Click on a report template that you want to generate.
3	Click Generate report.
4	Choose to generate the report: Now—Select which date range you want to view the data for. Daily—Select which days you want to generate the report automatically. The report contains data for the previous day of what you select. Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last 7 days starting from the day that you select. Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
5	Check the Notify me by email check box if you want an email of when the report is ready for you to download.
6	Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a Report

Reports that you generate show up in the Report list tab. You can see when a report is ready to download under the Status column. Report statuses available are:

Processing—The report is generating the data for you to download.
Processed—The report has generated the data. You can start to prepare the report for download.
Preparing for download—You've selected to prepare the report so you can download it.
Ready for download—The report is ready for you to download at any time.
Incomplete—The report wasn't processed correctly. Generate the report again to fix this status.

You can only have a maximum of 50 reports in this list. Future scheduled reports won't run until there are fewer than 50 reports.

1	Sign in to Control Hub and go to Reports > Report list.
2	Under Actions, click More next to the report you want to download, and then select Prepare for download. The report's status changes to Preparing for download.
3	Once the report's status changes to Ready for download, click More, and then select Download report.
4	Select Compressed file. The report starts to download.

Disable a scheduled report

You can disable a report if you want to pause the report from running automatically.

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then select Disable.

Delete a scheduled report

1	Sign in to Control Hub and go to Reports > Scheduled jobs.
2	Under Actions, click More, and then Delete.
3	Select Delete

You can use classic reports to view comprehensive statistics for Webex Meetings, Webex Events (Classic), Webex Training, and Webex Support services in your organization. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization.

Learn more about these reports at this article.