As a full administrator, read-only administrator, or support administrator of an organization, you have access to various reports in Control Hub, depending on your deployment. You can use this information to evaluate how Cisco Webex services and devices are being used in your organization and how often. For example, you can use analytics to track and measure services in your cloud collaboration portfolio.

If you've linked your Cisco Webex Site Administration account to Control Hub, then you can access the Analytics page through Site Administration.

Historical reports are standard in Control Hub. Most reports are available in daily, weekly, and monthly format. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.


Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT).

Analytics data is batch processed each day. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day.

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To view your Analytics data:

  • From the customer view in https://admin.webex.com, go to Analytics, and then click Meetings, Messaging, Calling, Devices, Video Mesh, Reports, or Jabber.

If you manage your Webex site in Control Hub, then under Meetings, you also have access to Site Admin Classic Reports.

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Select which time period you want to view the data for with the calendar date selector.

3

Change the time period for the report: Daily, Weekly, or Monthly.


 

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions.

If third-party cookies are already enabled, try clearing your browser cache.

4

To save an individual report, choose a report, click the more button, and then choose a file type.

If you choose CSV, you'll export all of the data for the selected report. If you select PNG or PDF, you get a copy of the data shown on the screen only.

Meetings Analytics provides you with details and descriptions about who's using Cisco Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using.

Use the Webex site selector and calendar date selector at the top-right corner of the page to select the metrics you want to view.

Insights

These insights provide you with a quick glance of where participants experienced the most poor media quality during meetings. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem.

Meetings Quality Insights

Key Performance Indicators (KPIs)

There are three KPIs that show at the top of the Meetings Quality tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Media Minutes with Good Quality—Use this KPI to see what the average VoIP and video quality are for participants during meetings. If the percentages for either quality are low, you can take a more in-depth look with the charts below to determine what caused the drop in quality, such as if the poor media minutes are limited to a specific connection or location.

  • Participants with Good Media Quality—Use this KPI to see if participants are having any issues during meetings when they join with VoIP or enable video. Similar to the above KPI, you can determine if a specific set of participants is having issues, or if it's a widespread issue within your organization.

  • Average Join Meeting Time—Use this KPI to see if there's a spike in how long participants take to join a meeting. A longer than average Join Meeting Time (JMT) could indicate that some participants might be having network connection issues. If that's the case, you can use the graphs below to find out if that spike is coming from a certain location or platform type.

Filters

There are two levels of filter that you can select from. The first is you can choose if you want view metrics for VoIP or Video Quality by Participants or Minutes.

After you select one of those filters, you can drill down further by filtering out the metrics by a certain threshold, region, or location. These filters can help you find out the if there's a correlation with certain metrics that are causing participants to have poor media quality. For example, if participants from North America are having trouble with VoIP quality, but participants from other regions are doing fine, then you can determine that there might be an outage at a data center.

VoIP or Video Quality by Participants or Minutes

Use this chart to see a trend of what the media quality for participants or minutes is like in your organization. If there's a sudden spike of participants or minutes with poor or fair media quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies.

VoIP or Video Quality by Connection

This chart shows you a trending breakdown of participants or minutes by connection type. You can use this chart to help determine if media quality issues are affecting all participants in your organization, or if it's limited to specific connection types.

VoIP or Video Quality by Platform

This chart shows you a trending breakdown of participants or minutes by platforms. You can use this chart to help determine if media quality issues are affecting all participants in your organization, or if it's limited to specific platforms.

Join Meeting Time by Location

Use this chart to determine if a specific location has a higher than average JMT. This could indicate that a connection problem is limited to a certain area. You can then filter out the metrics for only that location, and then compare the metrics from the other charts to see what the problem could be.


The location for users who join meetings with the Webex app and video devices will show up as unknown.

Join Meeting Time by Users

Use this chart to determine what the average JMT is like for a specific type of user. New users might take longer than returning users to join a meeting since they haven't used Webex before. Users who had to update their Webex app might take longer than average to join a meeting since any new changes can cause confusion. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting.

Join Meeting Time by Connection

Use this chart to determine what the average JMT is like for a specific type of connection. Knowing what type of connection participants are having issues with can help narrow down where an issue might be. For example, if participants that joined meetings with ethernet and Wi-Fi have an average JMT, but cellular has higher than average, then that could be a problem with either the Webex mobile app or with a mobile provider's network.

Join Meeting Time by Platform

Use this chart to determine what the average JMT is like for a specific type of platform. Seeing which platforms are having issues make it easier for you to troubleshoot if there's a network connection problem in your organization, or if it's only limited to some platforms.

Participants with Poor Quality

For each day of the last 21 days, we capture the worst 350 participants with poor quality. Depending on the date range selected, the top 300 participants who had the poorest quality show up on the list.

For example, on the first day, 350 participants with the poorest quality are captured for that day. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. The table then captures the worst 300 participants between all those days and lists them on the table.


This table only shows the worst offenders from the last 21 days.

KPIs

There are five KPIs that show at the top of the Meetings Engagement tab. The range of data they measure changes as you select a new date range.

The five KPIs are:

  • Total Meetings—Use this KPI to see if users are regularly hosting Webex meetings in your organization. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities.

  • Total Meeting Minutes—Use this KPI to see to get a sense of how long meetings are being held for in your organization.

  • Total Video Meetings—Use this KPI to see if users are turning on their video during meetings. If this number is low, you can check the Quality tab to look at the video quality charts to determine if there were any media quality issues.

  • Total Sharing Meetings—Use this KPI to see if users are sharing their screens during meetings.

  • Total Recording Meetings—Use this KPI to see if users are recording their meetings.

Meeting Analytics Engagement KPIs

Meetings by Activity

Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. This information helps you find out if users are engaged in meetings. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts.

Meetings by Activity Charts

Meeting Minutes by Activity

Use these charts to see a breakdown for how long users turned on their video, shared their screen. or started a recording. If engagement isn't high for these activities, you can reach out to users and inform them of the benefits for utilizing each activity.

Meeting Minutes by Activity Charts

Top 10 Meetings by Meeting Minutes

This table shows the top 10 meetings that had the longest duration.

Top 10 Meetings by Video Participant Minutes

This table shows the top 10 meetings which had the longest duration for participants who turned on their video.

Top 10 Meetings by # of Participants

This table shows you which meetings had the most number of participants.

Top 10 Meeting Engagement Charts

KPIs

There are three KPIs that show at the top of the Meetings Participants tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Total Meetings—Use this KPI to see if users are reguarly hosting Webex meetings in your organization. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities.

  • Total Unique Hosts—Use this KPI to see how many users are utilizing host licenses. If this number is low, you can consider switching some users to an attendee account to free up host licenses.

  • Total Participants—Use this KPI to see the total number of joins by participants and devices.

Meetings Participants KPIs

Participants by Join Method

Use these charts to see a breakdown of clients that participants used to join meetings. These charts can help you determine if participants are using a specific client that your organization wants to switch over to.

Participants by Join Method Charts

Participants by Roles

Use these charts to see a breakdown of host and attendee accounts used to join meetings. If more host accounts are joining meetings than attendee accounts, you can reassign hosts who aren't regularly hosting to attendee accounts.

Participants by Roles Charts

Participants by Join Location

Use these charts to see a breakdown of locations that participants joined meetings from. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. You can then determine if the issue is coming from a certain location or if something else is the root cause.


The location for users who join meetings with the Webex app and video devices will show up as unknown.

Participants by Join Location Chart

Top 10 Hosts by # Meetings

This table shows the top 10 hosts who scheduled and started the most meetings.

Top 10 Participants by # Meetings

This table shows the top 10 participants who joined the most meetings.

Top 10 Location by # of Participant Mins

This table shows the top 10 locations that had the most participant minutes.

Top 10 Meetings Participants Charts

KPIs

There are three KPIs that show at the top of the Meetings Audio tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Total Audio Minutes—Use this KPI to see the total number of VoIP and telephony minutes used during meetings in your organization.

  • Total VoIP Minutes—Use this KPI to see the total number of VoIP minutes used during meetings in your organization.

  • Total Telephony Minutes—Use this KPI to see the total number of telephony minutes used during meetings in your organization. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low.

Meetings Audio KPIs

Audio Usage by Type

Use these charts to determine the types of audio that users are connecting to meetings with. You can take action if your organization has a preferred type of audio that users should be adopting. For example, if your organization has deployed Edge Audio, but the usage for it is low, you can reach out to users and find out why they aren't connecting through Edge Audio.

Audio Usage by Type Charts

You have a variety of messaging-related reports at your fingertips that can help you determine just how engaged your users are with Cisco Webex. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. You can rely on your most active users to encourage others in your organization to use the app. You can also determine the number and size of the files being shared and which clients are most popular (for example, Cisco Webex for Windows or Mac).

There are four key performance indicators (KPIs) at the top of the Messaging section. You can use these KPIs to see recent changes in messaging usage in your organization.


These KPIs remain constant. Even if you change the time parameters above from Daily to Weekly or Monthly, the data in these KPIs remains the same.

Total Activated Users: This KPI counts every user with an assigned Webex license that's signed in to Webex at least once.

Daily Active Users: This KPI shows the number of users that were active yesterday. The percentage at the bottom indicates the increase or decrease of daily active users by comparing the number of users that were active yesterday, to the number of users that were active the week before that.

Total Messages Sent: This KPI shows the number of messages that were sent yesterday. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before.

Active Spaces: This KPI shows the number of active spaces yesterday. The percentage at the bottom indicates the increase or decrease in the number of active spaces by comparing the number of spaces that were active yesterday, to the number of spaces that were active the week before.

You can use this report to determine the number of people actively using the Webex app. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. The total number of users is shown next to the title.

Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Cisco Webex subscription has to offer. In this case, we recommend that you monitor usage. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier.

As a standard customer, you can use this report to determine who your top 30 most active users are in the Webex app over the last three months, based on the total number of messages sent and calls made. If you select the daily view, the top 30 users of every day is shown. If you choose the weekly or monthly view, the top 30 users of every week or every month is shown, respectively.

These are the users who use the app the most for messaging and calling. The messaging count indicates the number of messages a user sends and receives, as well as the number of files they've uploaded. The call count includes calls between two people and how many times users join meetings with more than one other person.

For Pro Pack customers, this report displays the total number of active users in your organization over the last 13 months by default but you can select a different time range. The counter updates automatically. Users who aren't using the Webex app aren't included in this list. You can search for a username or email to locate a specific user. By selecting a specific user, the Messages Sent and Messages Sent Desktop vs Mobile reports (within Messaging) are updated to reflect the usage for this one user. You can search for users within a department to determine the adoption trends of that department. You can also sort information in any of the columns.

Depending on the time period you choose, you can find out what days, weeks, or months usage peaks at. Encourage these people to share their knowledge and experience with others so that everyone can get the most out of what Cisco Webex services have to offer.

You can use this report to review the total number of messages people send each day. You can use this information to determine how well your organization is adopting Webex as a way to collaborate. If your organization isn’t sending as many messages as you expected, we recommend that you provide more training. People may make better use of their Webex if they're more familiar with the application. You can also make them aware of the productivity gains this application can bring.

You can use this report compare the usage of Webex in desktop or mobile. You can use this information to see if the desktop or mobile app is more popular in your organization. If adoption of one of these platforms isn’t what you expected, then consider providing more training so users know the benefits of using desktop or mobile.

You can use this report to review the total number of spaces people participate in each day. A space is considered active when someone sends a message, uploads a file, or downloads a file. You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. If your organization is not using spaces as much as you expected, we recommend that you provide more training. People may make better use of their spaces if they're more familiar with the space concept. You can also make them aware of the productivity gains this feature can bring.

You can use this report to monitor the number of files shared using the Webex app. Use this information to determine the level of feature adoption within your organization. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature.

Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data, to better understand user engagement and call quality.

You can use the Analytics pages in Control Hub to gain insight into how people are using Webex Calling (engagement) and the quality of their call media experience.

We keep 13 months of historical data for calls involving Webex Calling desk phones, Webex clients (desktop and mobile) and the Webex Calling App (desktop and mobile). This data is part of the Webex Calling offer and you do not need Webex Pro Pack.

To access Webex Calling analytics, sign in to Control Hub, then go to the Analytics page and select the Calling Tab. You'll wait a little while for the data to download at first, but after that your graphs update dynamically as you explore the dashboard.

The Analytics tab is a historical view that is updated daily. Call data from the previous day is uploaded at 00:00 (midnight) UTC.

Engagement Tab

Open the Engagement tab to see how users have been making calls in the organization. The graphs show you the number of calls and call minutes by endpoint type. The endpoint types shown in the "Calls" and "Call Minutes" graphs are:

  • MPP - Cisco Multiplatform Phones (Webex Calling desk phones)

  • Desktop - Webex for Desktop

  • Mobile - Webex for Mobile

  • WxC Desktop - Desktop Webex Calling App

  • WxC Mobile - Mobile Webex Calling App


Calling analytics includes other calls made from Webex clients, not just Webex Calling.

Use the "Call Details" view if you need to look at a specific call. The view shows the user's name, email address, call duration, and other information.

Quality Tab

Use this view to identify users that are experiencing poor call quality, and to get an overall view of media quality across the organization.

We collect media quality data from each endpoint at the end of every call. The data is collected from desk phones and all the desktop and mobile apps, and you can see it in the Quality section of the Calling Analytics page.

The following statistics are available for each call:

  • Audio Packet Loss (%)

  • Audio Latency (ms)

  • Audio Jitter (ms)

  • Video Packet Loss (%, if applicable)

By default, a call is considered to have poor media quality if it meets or exceeds any one of the following thresholds:

  • Packet loss of 5%

  • Latency of 400 ms

  • Jitter of 150 ms

Use the sliders to adjust the thresholds if necessary; this updates the graphs and lists to show more or fewer calls depending on whether you decreased or increased the value.

The "Call Audio Quality" graph compares the proportion of calls that are within the quality threshold ("Good") against those that are "Above Threshold". The proportion changes as you adjust the sliders.

The "Calls Above Threshold" table shows which users have experienced poor media quality, because their quality measurements exceeded at least one threshold. Use search and ordering controls to quickly find a particular user or date.

Use the detail list to see individual call records and detailed reasons for poor media quality.

If a particular user is experiencing poor media quality, you can check if all the user's endpoints are similarly affected. Common quality issues come from Android or iOS calling applications, which may be due to poor mobile internet connections. You can use the CScan tool to test a user's connection to the internet.

How We Collect Data

At the end of each call from a Webex Calling desk phone or application, we collect the statistics directly from that endpoint. The data is collected over the day, and added to the display in Control Hub at midnight (UTC) the following day.

For example: Alice makes a call on June 9th, from her Webex Calling desk phone to an external party. On June 10th, you'll see Alice's call detail record in Control Hub, and be able to see the media statistics reported by the desk phone.

When Alice calls Bob, who is another user in your organization, you'll see two call detail records for that call; one for the media statistics reported by Alice's endpoint, and one for the statistics from Bob's endpoint. This helps you to work out which user is having the problem when they share a poor quality call.

Dashboard Tips

  • Adjust time period

    You can view the Calls and Call Minutes graphs on Daily, Weekly or Monthly timescales, so you can track engagement over time, and look for usage trends. This offers powerful insight into the adoption and usage of Webex Calling over time. Data is retained for 13 months.

  • Search and filter

    The dashboard contains powerful searching and filtering tools. Click on an item to automatically filter the graphs and lists by the selected item.

    You can search for a particular user, or endpoint type, with the search control at the top right of the Analytics page.

    Find a particular user's calls by searching in the "Name" column; you can select one more names, and the graphs change to show only those users' calls. You can use this technique with any column.

    You can clear individual filters by clicking the close button on the filter name, or remove them all with the "Clear All" button.

  • Sort and order columns

    Click the column header (in detail views) to sort the column. Click again to reverse the sort order.

    Drag the column edge to resize the column.

    Drag the column header to move the column.

  • Export data or charts

    You can export any graph or detail view. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list).

    When you combine file download with the filtering, searching, and ordering tools, you can easily generate useful reports about your Webex Calling deployment.

Known Limitations

These following types of calls do not currently appear on the dashboard in Control Hub. We are working to address these limitations.

  • Calls from IPv6 endpoints.

  • Calls which are not 'over the top' because they use a VPN termination to Webex Calling.

  • If your organization has multiple regions, we don't currently show calls made in regions other than your organization's home region.

  • The Webex Calling App on Android and iOS does not yet support this functionality. We expect to address this limitation soon.

  • DECT phones and ATA devices are not supported.

You can use the reports here to determine which devices are more popular with your users and which ones aren't. You can use this information when setting up places with shared devices. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place.

The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list.

Analytics for Microsoft Teams Video Integration

If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Devices Analytics page. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

The four KPIs are:

  • Active Devices—Total number of active devices. Devices are counted as active when used to join calls, for local wired or wireless displays, whiteboarding, or in USB passthrough mode. The percentage change is this number compared against the number from the previous selected time period. For example, if 10 days are selected, the number is compared to the previous 10 days.

  • Total Usage (Hours)—Total number of hours that devices were used for. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage.

  • Active Usage per Device (Hours)—The average number of hours that devices were used for any active or digital signage activities. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI).

  • Webex Assistant Commands—Total number of voice commands from users in your organization.

The dropdown list corresponds with the devices you have setup throughout your organization. You can use this information to focus on a specific device. For instance, if you just deployed DX80s to all the users in your organization, then select DX80 from the dropdown.

Device Usage by Activity

This chart shows the total usage (hours) of cloud-registered devices, including Cisco Webex Room Devices, Webex Boards, and Webex Shares. A device may be one of the following types of activities:

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a date range to see the usage of the specified time period. Devices reports usage data is only available from February 1, 2019 and on. All charts update accordingly.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

Activities Overview

Use this report to see how devices are used throughout your organization as a whole. For each of the following activities, the percentage and the usage are shown in the chart. A summary for the selected time period is shown next to the title.

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

Device Utilization

This report breaks down how often a devices are used in any given week. If you see Low as the largest piece of the Device Utilization pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas.

The device utilization chart is based off how frequently the device is used for three activities: Calling (In Call), Sharing (Local Sharing), and Whiteboarding. The chart updates based on your selection when you choose one of the three activities. The total devices doesn’t update since it includes devices with zero usage.


You can select Low to view just the devices with low utilization. The Activities Overview, Device Usage chart, and Inventory Table update based on your selection.

Device Details

Use this report to see details of every device in your organization. Look at the Hours Used column to quickly pinpoint underutilized devices. It shows the total usage of the device over the selected time period. You can click on any of the columns to sort them.

  • Assigned To—Name of the place or user this device is assigned to. If this field is blank then the device was deleted from your organization.

  • Hours Used—Total usage over the selected time period.

  • Device ID—Unique identifier internal for administrators.

  • Device Type—Device model.

  • Tags—Shows tags assigned to the device on the Control Hub Devices page.

  • IP Address—Last known IP address of when the device was online.

  • Mac Address—Media Access Control address of the device.

  • Status—Device online status from the last 24 hours.

  • Calls—The number of hours the device was used for a call.

  • Local Display Wired—The number of hours the device was used for a wired local display.

  • Local Display Wireless—The number of hours the device was used for a wireless local display.

  • Whiteboarding—The number of hours the device was used for whiteboarding.

  • Digital Signage—The number of hours the device was used for digital signage.

  • USB Passthrough—The number of hours the device was used for USB passthrough.


The owner of the device shows in the Assigned To column. You can see more information about that device on the Devices page.

Analytics for Webex Assistant for Devices are supported for:

  • Room Kit

  • Room Kit Mini

  • Room Kit Plus

  • Room Kit Pro

  • Room 55 and 55 Dual

  • Room 70 and 70 G2

  • Webex Board 55 and 55S

  • Webex Board 70 and 70S

  • Webex Board 85S

  • Desk Pro

Total of Voice Commands

This chart shows you the trend for the number of voice commands that users are saying to the Webex Assistant for Devices in your organization. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often.

Devices with Most and Least Engagement

This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. You can use this chart to get an idea of which devices get the most use, and how you can help get more use out of the devices with the least engagement.

Voice Command Intents

A breakdown of voice command intents from users in your organization. You can see which intents are the most used, and see why some intents aren't used as often as others.

Proactive Join Responses

A breakdown of how users responded to the prompts given by the Webex Assistant on devices with Proactive Join enabled. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it.

Video Mesh Analytics was revamped with more detailed charts, KPIs, and a faster load time for the data. For notes on what changed, see What's New in Cisco Webex Analytics and Troubleshooting.

Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters.

Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh and Troubleshooting > Recent Resource Usage.

To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see.


Video Mesh Analytics show data in the time zone that's set for the local browser.

For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Video Mesh Engagement tab. The range of data they measure changes as you select a new date range.

The four KPIs are:

  • Total Call Legs—The total number of call legs that connected to on-premises and cloud clusters.

  • On-Premises Call Legs—The number of call legs that connected to on-premises clusters.

  • Cloud Call Legs—The total number of call legs that connected to a cloud cluster. If this number is high, your organization may need to consider setting up more on-premises clusters.

  • Overflowed to Cloud Call Legs—The total number of call legs that tried to connect to an on-premises cluster, but none were available. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs.

Video Mesh Analytics Engagement KPIs

Call Legs by Cluster Type and Cluster Type Trend

These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. The chart gives an overall perspective of the number of call legs that connected to cloud clusters compared to the number of call legs that connected to on-premises clusters in an organization.

Video Mesh Analytics Call Legs by Cluster Type Charts

Call Legs by Endpoint Type and Endpoint Type Trend

These charts provide a summary and historical trend of endpoint types used to join meetings in your organization. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization.

Common endpoint types include:

  • Webex for Mobile

  • Webex for Desktop

  • Video Endpoint

  • SIP Endpoint

  • PSTN In

Video Mesh Analytics Call Legs by Endpoint Type Charts

Meeting Connections by Call Legs and Call Legs Trend

These charts provide a summary and historical trend of call leg connections within a meeting. Depending on which clusters call legs connected to, meetings are classified as either:

  • On-Premises—All call legs in the meeting connected to an on-premises cluster.

  • Cloud—All call legs in the meeting connected to a cloud cluster.

  • Cloud and On-Premises—A mix of call legs in the meeting that connected to either an on-premises or cloud cluster.

Video Mesh Analytics Meeting Connections by Call Legs Charts

KPIs

There are three KPIs that show at the top of the Video Mesh Resources tab. The range of data they measure changes as you select a new date range.

The three KPIs are:

  • Avg Cluster Availability—The average percentage of on-premises clusters that were available for call legs to connect to. If this number is low, you can use the charts below to see which location had on-premises clusters that were always at max capacity.

  • Overflowed to Cloud Call Legs—The number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs.

  • Redirected Call Legs—The number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. If this number is high, you can use the charts below to see which on-premises cluster is having trouble, or if certain on-premises clusters are always exceeding capacity.

Video Mesh Analytics Resources KPIs

Cluster Availability by Percentage and Node

These charts show the percentage of node availability for each on-premises cluster that can host calls. This data helps you gain an overall perspective of offending clusters or node at the organization level. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster.

Video Mesh Analytics Cluster Availability by Percentage and Node Charts

Node Availability

This chart shows the nodes that are available for the on-premises cluster that you selected. This data helps you see which nodes are having problems in your organization so you can troubleshoot the issue.

Video Mesh Analytics Node Availability Chart

Call Leg Overflows to Cloud by Cause and Cause Trend

These charts show a summary and trend of call legs that overflowed to cloud clusters. This can happen for a number of reasons—for example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster.

Video Mesh Analytics Call Leg Overflows to Cloud by Cause Charts
Video Mesh Analytics Call Leg Overflows to Cloud Details

Call Leg Redirects by Cause and Cause Trend

These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises cluster—typically because of high CPU usage or network capacity being full. These call legs redirected to another on-premises cluster that was able to connect to the meeting. This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity.

Video Mesh Analytics Call Leg Redirects by Cause Charts
Video Mesh Analytics Call Leg Redirects Table

Maximum Call Distribution by Cluster and Cluster Trend

These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. This information lets you compare the data about call legs that connect to various clusters in your organization overtime.

Video Mesh Analytics Maximum Call Distribution by Cluster Charts

Average Resource Utilization by Cluster and Cluster Trend

These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. This information helps you decide if a specific location needs more or less on-premises clusters.

Video Mesh Analytics Average Resource Utilization by Cluster Charts

KPIs

There are five KPIs that show at the top of the Video Mesh Bandwidth Usage tab. The range of data they measure changes as you select a new date range.

The five KPIs are:

  • Total Data Usage—The total number of audio and video data that were transmitted and received from on-premises clusters.

  • Transmitted Data Usage—The number of audio and video data that were transmitted from on-premises clusters.

  • Received Data Usage—The number of audio and video data that were received from on-premises clusters.

  • Audio Data Usage—The amount of audio data that was transmitted and received from on-premises clusters.

  • Video Data Usage—The amount of video data that was transmitted and received from on-premises clusters.

Video Mesh Analytics Bandwidth Usage KPIs

Total Cascaded Data Usage by Cluster and Cascaded Bandwidth Usage by Cluster Trend

These charts show the summary and trend of total bandwidth used across all on-premises clusters when cascades are established between on-premises and cloud clusters. The value appears in Mbps. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Cluster Charts

Total Cascaded Data Usage by Data Transmission and Cascaded Bandwidth Usage by Data Transmission Trend

These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between transmitted and received data, when cascades are established between on-premises and cloud clusters.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Data Transmission Charts

Total Cascaded Data Usage by Stream and Cascaded Bandwidth Usage by Stream Trend

These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters.

Video Mesh Analytics Total Cascaded Data and Bandwidth Usage by Stream Charts

The overview cards provide an at-a-glance view of your Video Mesh deployment.

Total Calls

The sum total of participants that were on a meeting hosted on-premises and participants that were hosted on the Cisco Webex cloud (including overflowed to the cloud) for the Cisco Webex organization

  • Cloud Calls—Number of calls that could not utilize enterprise Video Mesh Nodes, because of no connection to the enterprise network or being subject to enforced policy.

  • Overflowed to Cloud—Number of calls made within an enterprise but overflowed to a cloud cluster.

  • On-Premises—Number of calls hosted on any of the enterprise clusters.

Overflow to Cloud

The number of calls that were made within an enterprise but overflowed to a cloud cluster, and a percentage calculation of the increased or decreased overflow trend in the time period that you select.

The overflow to cloud percentage is calculated by this formula: (Number of overflow calls / Total number of on-premises and overflow calls x 100)

Clusters in Service

Percentage of clusters that can host calls in the organization.

A recent view of average CPU utilization trend for all clusters in an organization (organization view) or a selected cluster compared to other clusters (cluster view).

Provides a recent view of the call activity trend across the organization, showing the calls that were hosted on-premises and calls hosted on the cloud. The calls that overflowed to the cloud are represented as dots (insight points) on the cloud call graph. Hover over a dot to show the number of calls that overflowed to the cloud at that instance.

Provides a recent view of call activity. This information helps you plan your organization's cluster capacity. Calls that cannot be hosted on this specific cluster are redirected to another on-premise cluster. These redirects are represented as dots on the graph. Hover over a dot to show the number of calls redirected from this specific cluster at that instance.

A recent view of the number of clusters that were in service to host calls over the selected time period.

  • Green—Clusters that have all nodes in service.

  • Amber—Clusters that have 1 or more nodes that are not in service.

  • Red—Clusters that have no available nodes in service.

  • Grey—Data not available.

Click a cluster name to navigate to the Nodes in Service graph.

Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes.

The bandwidth value appears in Mbps. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth.

When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share).

You can schedule a CSV formatted report that shows you Webex services usage for your organization. When you schedule a report, you can choose to have the report generate immediately or scheduled in a daily, weekly, or monthly format.

To generate these reports with an API, see the Reports API or Report Templates API developer page. You must be a Pro Pack customer in order to generate reports with an API.


Reports are only available for customers based in the United States.

The table below shows you what types of reports are are available for Control Hub, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report

Standard License

Pro Pack License

Available Data Date Range

Standard—Data Range Limit Per Report

Pro Pack—Data Range Limit Per Report

Meetings Usage Summary Report

13 months from current date

3 months

13 months

Meetings High CPU Report

August 1, 2020

3 months

13 months

Meetings Active Hosts Report

13 months from current date

3 months

13 months

Meetings Inactive Users Report

13 months from current date

3 months

13 months

Meetings Active User Rolling Average Report

January 1, 2020

3 months

13 months

Meetings Enterprise Agreement Report

January 1, 2020

3 months

13 months

Meetings Meeting Detail Report

13 months from current date

31 days

Meetings Attendees Report

13 months from current date

31 days

Meetings Audio Usage Report

13 months from current date

13 months

Messaging Bots Activity Report

February 1, 2020

31 days

Messaging User Activity Report

December 1, 2019

31 days

Messaging Bots Activity Summary Report

April 1, 2020

13 months

Messaging User Activity Summary Report

April 1, 2020

13 months

Messaging App Version Report

March 1, 2020

NA

Meetings Future Schedules Report

NA

90 days

Report Templates

This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report.

Different types of reports in Report Templates tab

To view more information about these reports. you can expand the Webex Meetings Reports and Webex Messaging Reports sections below:

Meetings Meeting Details Report

Provides information about meetings that were started within the selected date range. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.


 

The report only shows the default tracking code names.

INTEGRATION_USED

This field shows if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calender integration with the Cisco Webex Meetings app.

WEBEX_ASSISTANT

This field shows if the Webex Assistant for Meetings was used in the meeting. The possible values are:

  • Y—Webex Assistant was used during the session.

  • N—Webex Assistant wasn't used at all.

Meetings Attendees Report

Provides information about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

OS

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings Web App to join the meeting.

CLIENT_IP

The IP addresses of the devices used to join the meeting.

GATEWAY_IP

The IP addresses of the gateways the participants joined the meeting through.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

VOIP_PACKET_LOSS

The average packet loss in percentage for the duration of the VoIP call.

VOIP_LATENCY

The average latency for the duration of the VoIP call.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

Meetings Usage Summary Report

Provides information about the total number of meetings hosted within the selected date range.

Column Name

Description

Number Of Meetings

The total number of meetings hosted over the selected time period.

Total Meeting Minutes

The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.

Number Of Participants

The total number of joins by participants or devices from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.

Total Participant Minutes

The total number of minutes that all participants were in a meeting for. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).

Participant Sending Video Minutes

The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.

Participant VOIP Minutes

Total number of minutes for participants who joined meetings using VoIP.

Participant Audio Minutes

Total number of minutes for participants who called in to meetings using PSTN.

Meetings Active Hosts Report

Provides information about how many meetings a host scheduled and started within the selected date range.

Column Name

Description

UserID

The host's email address.

Count of meetings hosted

The number of meetings scheduled and hosted by this attendee within the reported time period.

Meetings Inactive Users Report

Provides information about users who haven’t hosted or attended meetings within the selected date range.

Column Name

Description

FIRST_NAME

The first name of the user.

LAST_NAME

The last name of the user.

USERNAME

The email address of the user.

USER_ID

The unique ID of the user.

EMAIL

The email address of the user.

IS_HOST

Whether or not the user has a Webex Meetings host license.

IS_SITEADMIN

Whether or not the user has an administrator role for the Webex site.

DAYS_SINCE_LAST_ACTIVE

The number of days since the user last hosted or attended a meeting through the Webex app or Webex Meetings.

LAST_ACTIVE_DATE

The date of when the user last hosted or attended a meeting through the Webex app or Webex Meetings. PSTN call-in users don’t count as active.

Meetings Audio Usage Report

Provides information about the different types of audio that participants used during a meeting.

Column Name

Description

CONF ID

The unique ID of the meeting.

MEETING NUMBER

The 9-digit meeting access code used to join the meeting.

AUDIO TYPE

The audio type that participants used to join a meeting. The audio types are:

  • CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio.

  • CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio.

  • PSTN In—Participants who dialed in to join a meeting through PSTN.

  • PSTN Out—Participants who used callback to join a meeting through PSTN.

  • VoIP—Participants who joined a meeting using internet for audio.

  • Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio.

  • Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.

USER NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

PHONE NUMBER

The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback.


 

Phone numbers for participants who join a meeting through VoIP show up as NA.

MEETING ENDDATE

The date of when the meeting ended.

START TIME

When the meeting started (GMT).

END TIME

When the meeting ended (GMT).

AUDIO MINUTES

The total number of audio minutes used by each participant.

MEETING NAME

The subject of the meeting.

Meetings Future Schedules Report

This report doesn't have a date range selection. You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. You can also see meetings that were scheduled within the previous 30 days.

This report shows you the upcoming meetings for the selected Webex site. Use this report to gain insights into how many users are scheduling meetings in a Webex site and understand the volume and timing of upcoming meetings. This information can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.


Meetings scheduled from Webex are included in this report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings won’t be included in the report.

Column Name

Description

MeetingNumber

The 9-digit meeting access code used to join the meeting.

ServiceType

If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session.

HostName

The name of the user who scheduled the meeting.

Email

The email address of the user who scheduled the meeting.

MeetingName

The subject of the meeting.

StartTime

The date and time of when the meeting will start (GMT).

EndTime

The date and time of when the meeting will end (GMT).

CreatedOn

The date and time of when the meeting was scheduled (GMT).

InviteeCount

The number of users invited to the meeting.

PasswordSet

If the meeting requires a password to join.

SeriesType

If the meeting is a one-time meeting or a recurring series.

ExpirationDate

The date and time of when the meeting series will end (GMT).

LastModifiedDate

The date and time of when the meeting invitation was last updated (GMT).

ExceptionMeeting

If one of the meetings in a series was rescheduled for a different time.

Meetings High CPU Report

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bitrate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name

Description

User Email

The email address of the user who had high system CPU usage.

Total Video Minutes

The number of recorded video minutes for each user’s email address during the selected date range.

Video Minutes with High CPU Utilization

The number of recorded video minutes where the average system CPU usage was at 90% or higher.

% Video Minutes with High CPU

The percentage of video minutes where the average system CPU usage was at 90% or higher.

Meetings Active User Rolling Average Report

Provides information about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Date

The calendar date within the period.


 

A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Unique Active Hosts Per Day

The count of unique active hosts on the calendar date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

Unique Active Meeting Hosts for Past 30 days

The cumulative number of unique active hosts for the last 30 days, including the current day.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

90 Day Rolling Average Unique Active Meetings Hosts

The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number.

If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

Meetings Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription.

For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription.

Meetings License Consumption Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active utility-based billing subscription.

Column Name

Description

Date

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Messaging Bots Activity Report

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Date

The date for the activity of the bot.

Active Spaces Count

The number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

New Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Bot User Count

The number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity Report

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Date

The date for the activity of the user.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

Spaces Count

The number of spaces that the user has sent a message, made a call, or shared a file in.

New Spaces Created

The number of spaces the user created.

New Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging Bots Activity Summary Report

This report shows aggregated data for each activity of each bot during the date range that you select.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Bot Owner

The name of the user who created the bot.

Bot Owner Email

The email address of the user who created the bot.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Average Active Spaces Count

The average number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Average Bot User Count

The average number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Messaging User Activity Summary Report

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

New Spaces Created

The number of spaces the user created.

Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Messaging App Version Report

This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex client version used on that date.

The report shows data on all platforms that a user signed in to Webex on. For example, if a user signed in to Webex on the Windows and Mac client, that user will have two separate entries in the report.

Column Name

Description

Version

The latest detected version of the Webex client.

Platform

The operating system for the Webex client.

User_ID

The unique ID of the user.

Email

The email address of the user that signed in to the Webex client.

Name

The first and last name of the user.

Last Known Date

The date of when the Webex platform and version number was last detected for a user during the last message sent.

For example, if a user didn’t send a message after a Webex version update, then the report shows the Webex client version used on that date.

Report List

This tab shows a list of reports that are ready for you to download. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download.

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Depending on the number of columns and the date range selected for a report, it may take up to 5 to 60 minutes to generate the report.


You can only have a maximum of 50 reports in this list. Once you reach that limit, delete some reports to generate new reports again.

Example of completed reports in Report List

Scheduled Reports

This tab shows a list of reports that are set up to run recurringly. You can see the recurring details for each report and when they were last generated.

Example of a scheduled report in Scheduled Reports tab

Schedule a Report

1

From the customer view in https://admin.webex.com, go to Analytics, select Reports, and then click Generate Report.


 

You can also generate a report by clicking on More More inline icon under Actions next to any of the reports in the Report Templates tab.

Example of what the Generate Report flow looks like.
2

Select which report you want to generate next to Report Type.

3

Choose to generate the report:

  • Now—Select which date range you want to view the data for.
  • Daily—Select which days you want to generate the report automatically. The report contains data for the previous day of what you select.
  • Weekly—Select the day that you want to generate the report automatically every week. The report contains data for the last 7 days starting from the day that you select.
  • Monthly—Select the day that you want to generate the report automatically every month. The report contains data for the last 30 days starting from the day that you select.
4

Check the Subscribe report notification check box if you want an email of when the report is ready for you to download.

5

Depending on the schedule for the report, select Generate Report or Schedule Report.

Download a Report


You can only have a maximum of 50 reports in this list. Future scheduled reports won't run until there are fewer than 50 reports.

1

From the customer view in https://admin.webex.com, go to Analytics, select Reports, and then click the Report List tab.

2

Under Actions, click More More inline icon next to the report you want to download.

3

Click Download Report.

Disable a Scheduled Report

You can disable a report if you want to pause the report from running automatically.

1

From the customer view in https://admin.webex.com, go to Analytics, select Reports, and then click the Scheduled Reports tab.

2

Under Actions, click More More inline icon, and then select Disable.

Delete a Scheduled Report

1

From the customer view in https://admin.webex.com, go to Analytics, select Reports, and then click the Scheduled Reports tab.

2

Under Actions, click More More inline icon, and then Delete.

3

Select Delete

You can see Jabber Analytics data in Control Hub if your organization has:

  • On-premises Jabber with full Unified Communications.

  • On-premises Jabber with Instant Messaging-only.

  • On-premises Jabber with Phone-only.

  • Jabber with Webex Messenger.

You must complete the configurations below so Jabber data is sent to Control Hub. Once completed, you will start seeing Jabber metrics in Control Hub within two days. The date for Jabber data in Control Hub starts once these configurations are complete. Jabber data doesn’t backfill.


If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Jabber Analytics page. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

The four KPIs are:

  • Active Users—Total number of unique active users per device over the selected time period. For example, if a user is active on their desktop computer and mobile device, then they'll be counted as two active users.

  • Total Messages Sent—Total number of messages sent from the Jabber client over the selected time period.

  • Total Calls—Total number of calls made and received over the selected time period.

  • Screen Sharing—Total number of times a screen was shared over the selected time period. This includes sharing through RDP and BFCP.

Total Active Users

You can use this report to see a trend of active unique users per device on Jabber. This graph provides a summary of how many unique users have signed in to Jabber over a time period.

Total Messages Sent

You can use this report to see the total number of messages sent, broken down by a daily, weekly, or monthly view.

Chats

The Chats report shows the ratio of different chat methods used.

Client Version

The Client Version report shows the ratio of different Jabber versions used.

Operating System

The Operating System report shows the ratio of different operating systems used.

Remote Access

The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network.

Total Call Minutes

You can use this report to see a trend of how many audio and video minutes were used for calls. This graph provides a summary of how many minutes were used in total over a time period.

Number of Active Users that Made a Call

You can use this report to see the number of how many calls were made by active users per device, broken down by a daily, monthly, or weekly view.

Video Call Screen Resolution

The Video Call Screen Resolution report shows the ratio of video calls by screen resolution.

Calling

The Calling report shows the ratio of audio calls and video calls.