As a full administrator, read-only administrator, or support administrator of an organization, you have access to various reports in Control Hub, depending on your deployment. You can use this information to evaluate how Cisco Webex services and devices are being used in your organization and how often. For example, you can use analytics to track and measure services in your cloud collaboration portfolio.

If you've linked your Cisco Webex Site Administration account to Control Hub, then you can access the Analytics page through Site Adminstration.

Historical reports are standard in Webex Control Hub. Most reports are available in daily, weekly, and monthly format. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.


Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT).

Analytics data is batch processed each day. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day.

It may take longer than usual to see the previous day’s data.

There's an unprecedented amount of remote work happening around the world due to COVID-19. As a result, it may take up to 48 hours to see data from the previous day in the dashboard.

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To view your Analytics data:

  • From the customer view in https://admin.webex.com, go to Analytics, and then click Meetings, Messaging, Calling, Devices, Video Mesh, Reports, or Jabber.

If you manage your Webex site in Control Hub, then under Meetings, you also have access to Site Admin Classic Reports.

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Select which time period you want to view the data for with the calendar date selector.

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Change the time period for the report: Daily, Weekly, or Monthly.


 

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions.

If third-party cookies are already enabled, try clearing your browser cache.

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To save an individual report, choose a report, click the more button, and then choose a file type.

If you choose CSV, you'll export all of the data for the selected report. If you select PNG or PDF, you get a copy of the data shown on the screen only.

These reports provide you with details and descriptions about who is using Cisco Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using.

There are five Key Performance Indicators (KPIs) that show at the top of the Meetings Analytics page. They don’t change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

KPIs that measure increasing or decreasing percentages measure the change over time. For example, if you select 14 days from October 15 to October 29, then the percentage indicates the change that took place between October 1 to October 14, and October 15 to October 29. You must select a continuous date range to see the trending KPI (% of change).

The five KPIs are:

  • Total Meetings—Total number of meetings over the selected time period.

  • Total Video Meetings—Total number of meetings where at least one participant enabled video. For example, if five people join a meeting and one person turns on their video for any amount of time, then that meeting counts as a video meeting.

  • Total Meeting Minutes—Total number of minutes for all meetings duration over the selected time period. For example, if three meetings lasted 30 minutes each, then the total meeting minutes is 90.

  • Total Unique Hosts—Total number of unique hosts who started at least one Webex meeting.

  • Total Participants—Total number of joins by participants or devices from all Webex meetings. For example, if a participant or device disconnected from a meeting and then rejoined, the count is 2.

Usage by Meetings

You can use this report to see trends in meetings, and if there are peaks and valleys in your Meetings use. This graph provides a summary of how many meetings have taken place over a time period.

For the Total Video Meetings report, if one person in a meeting turns on their video for any amount of time, then that meeting counts as a video meeting.

The total number of meetings is shown. By default, it’s the total for the complete time period reported. If you select a different time period, this total adjusts accordingly.

If you have more than one Webex site, you can select a specific site to be displayed using the Site drop-down list on the top-right corner. Data for the Total Video Meetings metric is available from September 1, 2019 and onward. Data is not available before September 1, 2019 .

Usage by Participant Minutes

You can see the total number of minutes that all users were in a Meeting, compared against the total number of minutes that Meeting participants had their video enabled.

For example, if a meeting that has 3 participants and lasts 10 minutes, it’s reported as 30 minutes (3 x 10 minutes).

The total number of meeting minutes for the selected time period is shown next to the title. By default, this is the total number of minutes over the complete time range reported when the chart is initially displayed.

For the Total Video Minutes report, if five people join a 30-minute meeting, and two have video enabled for the entire meeting, then there are 60 total video minutes.

Participants by Roles

You can use this report to see the total number of participants in a meeting broken down by hosts and participants. The participants chart shows the total number of unique hosts and participants across a time range.

The total of participants and unique host over the selected time period are shown next to the title. By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

Participants by Join Method

You can use this report to see the total number of participants broken down by how they joined the meeting. The participants chart shows the application or device that the participant used to join the meeting.

The total of participants and unique host over the selected time period are shown next to the title. By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

Participants by Video Usage

You can use this report to see the total number of participants in a meeting broken down by the number of users that used video during their meeting and the number of users that didn't.

By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

For the Total Video Participants report, if five people join a meeting and four are sending video, then there are four total video participants for that meeting.

Join Method

This report shows the different ways that users joined a meeting over the selected time period.

The Join Method report is broken down into four categories: Cloud Video Device, On-Premise Video Device, Teams, and Webex Meetings Client.

Data for the Join Method report is available from August 1, 2019 onward.

If you select any of the join methods from the Join Method chart, then the data for all charts adjusts to the start date of the Join Method report, which is August 1, 2019.

Usage by Location

This report identifies locations based on where participants join a Webex meeting from. The top four locations are included in Usage by Location report.

Usage by Activity

The Usage by Activity report shows when a participant enables: Recording, Video, or Sharing during a meeting. This report shows the percentage of meetings where at least one user executed the activity. If video was enabled, then that meeting is considered as a video meeting

Top 10 Charts

There are three charts that can show a total of eight different reports. You can use the drop-down list to switch between different reports. You can also select the ellipsis and save any report as a CSV.


If a Top 10 value is listed as Unknown, then that means that Webex analytics couldn't determine that particular value.

  • Top 10 meetings by meeting minutes– The 10 meetings with the highest number of meeting minutes. A meeting minute is the total number of minutes in a meeting. So if a meeting lasted for 1 hour, then it has 60 meeting minutes.

  • Top 10 meetings by video mins– The 10 meetings with the most video minutes. A video minute is the number of minutes where at least 1 participant had their video enabled.

  • Top 10 meetings by # of participants– The 10 meetings that had the most participants.

  • Top 10 hosts by # of meetings– The 10 hosts that held the most meetings.

  • Top 10 participants by # of meeting– The 10 participants who were in the most meetings.

  • Top 10 locations by # of participants– The 10 locations that participants joined a meeting from the most.

  • Top 10 locations by # of participant mins– The 10 locations with the most participant minute. A participant minute is each minute that every participant is in a meeting. So if a meeting has 2 participants and lasts an hour, it has 120 participant minutes.

  • Top 10 locations by # of meetings– The 10 locations that host the most meetings.

Average Join Time

You can use this report to measure the goal join time (10 seconds under normal conditions) measured against the actual average join time. The number of participants that joined each meeting is shown in a bar graph.

This chart shows the number of participants and the average join meeting time (JMT). JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus or making selections in the preview window.

The total number of participants is overlaid with the JMT on the same chart.

Average Join Time by Location

You can use this report to see how meetings are running across your different geographies by displaying the average Join Meeting Time (JMT) of each country.

If a JMT is less than 10 seconds, it's marked green. If a JMT is between 10 and 20 seconds, it's marked yellow. If a JMT is over 20 seconds, it's marked red.

Select a country here to see all other reports update to show only the participants who joined the meeting from this country.

VoIP Quality

You can use this report to analyze the packet loss and latency. This information is displayed in a bar graph. The chart also breaks down the VoIP protocol by percentage used.

This chart only shows the VoIP quality for calls that are made using the Webex client and when users select the Call Using Computer option to join a meeting.

The threshold is set to 5% packet loss or 400-ms latency. Red indicates meetings that have exceeded the threshold.

Next to the title is the total percent of TCP vs UDP used by these VoIP calls.

Select the Above Threshold to show all Webex client VoIP calls that have potential quality issues. All other reports update accordingly.

VoIP Quality by Location

You can use this report to assess the Webex client VoIP.

VoIP user experience based on geographies of users who joined the meeting. This report is a good way to get a quick snapshot of the VoIP quality experienced by users in other countries.

Participant Details

You have to be a Pro Pack customer to see the participant details table. This table shows specific information about meetings that took place on your Webex site, a good place to start if you’re trying to troubleshoot a meeting and need a bit more information.

One entry is included per participant, per device:

  • Meeting Number—9-digit meeting access code that was used to join the meeting.

  • Meeting Name—Subject of the meeting.

  • User Name—The provisioned name of the person who attended the meeting.

  • Email—Email address of the person who attended the meeting

  • Is CMR?—Y indicates that Meeting Center Video was enabled.

  • Location—Country where the person attending the meeting.

  • Join Date—The date of the meeting (GMT).

  • Start Time—When the meeting started (GMT).

  • Duration—The length of the meeting (minutes).

  • OS—Operating System of the device used to join the meeting.

  • Browser—Web browser used to join the meeting.

  • Client IP—IP address of the device used to join the meeting.

  • Gateway IP—IP address of the gateway.

  • Join Meeting Time—JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

    JMT doesn’t count the time the user spends browsing menus or making selections in the preview window.

  • TCP %—Percentage used in the client connections.

  • UDP %—Percentage used in the client connections.

  • VoIP Packet Loss—Average packet loss for the duration of the meeting.

  • VoIP Latency—Average latency for the duration of the meeting.

  • Conference ID—The ID of the meeting. Each meeting has a unique ID.


    There is a 5,000,000 cell limit for exported CSV files. The number of rows multiplied by the number of columns can’t exceed 5,000,000. There is also a 1,000,000 row display limit. Analytics will only display up to 1,000,000 rows.


If you join and rejoin the same meeting using the same user ID and device, this table only shows multiple entries. One entry for each attempt to join the meeting.

Audio Sources

The Audio Sources graph shows all the audio sources used by your organization, broken down by type and date.

Audio Usage

The Audio Usage report shows the ratio of different audio options used, and breaks them down further by the number of minutes each connection type was in use.

  • CCA—Users dialed in/out through Cloud Connected Audio (CCA) Partners’ PSTN network.

  • PSTN—Users dialed in or out using the Webex audio providers’ PSTN network.

  • VoIP—Users selected the Call Using Computer audio and video option from the Webex client.

  • Edge Audio—Users placed calls using an IP Phone through Webex Edge Audio VoIP.

  • Fallback—If there are connectivity issues or the call fails with Edge Audio, then Webex retries the call over a PSTN connection.

Participant Details

You have to be a Pro Pack customer to see the participant details table. This table shows specific information about meetings that took place on your Webex site, a good place to start if you’re trying to troubleshoot a meeting and need a bit more information.

One entry is included per participant, per device.

Here are the details presented:

  • Meeting Number—9-digit meeting access code that was used to join the meeting.

  • Meeting Name—Subject of the meeting.

  • User Name—The provisioned name of the person who attended the meeting.

  • Email—Email address of the person who attended the meeting.

  • Is CMR?—Y indicates that Meeting Center Video was enabled.

  • Location—Country where the person attending the meeting.

  • Join Date—The date of the meeting (GMT).

  • Start Time—When the meeting started (GMT).

  • Duration—The length of the meeting (minutes).

  • OS—Operating System used by the user joining the meeting. TP is entered if the user joined the meeting from a TelePresence (video) device.

  • Browser—Indicates when someone joined using a web browser.

  • Client IP—Indicates the IP address of the client, if available.


    The Client IP may not be available if you join a Webex meeting and you’re connected to a VPN or are behind a firewall. If you join a Webex meeting from the Webex Meetings desktop application, then the Location is shown based on the device. Otherwise, the Location is based on the gateway IP address.

  • Conference ID—The ID of the meeting. Each meeting has a unique ID.


If you join and rejoin the same meeting using the same user ID and device, this table only shows multiple entries. One entry for each attempt to join the meeting.

If you want to look up all of the meetings that you participated in, search for your email address in the Email column and select your name. All of the other reports get updated to provide information about your meetings. Or you can identify all of the participants of a meeting by selecting the unique conference ID. All participants with the same conference ID are in the same meeting.


There is a 5,000,000 cell limit for exported CSV files. The number of rows multiplied by the number of columns can’t exceed 5,000,000. There is also a 1,000,000 row display limit. Analytics will only display up to 1,000,000 rows.

You have a variety of messaging-related reports at your fingertips that can help you determine just how engaged your users are with Cisco Webex Teams. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. You can rely on your most active users to encourage others in your organization to use the app. You can also determine the number and size of the files being shared and which clients are most popular (for example, Cisco Webex Teams for Windows or Mac).

There are four key performance indicators (KPIs) at the top of the Messaging section. You can use these KPIs to see recent changes in messaging usage in your organization.


These KPIs remain constant. Even if you change the time parameters above from Daily to Weekly or Monthly, the data in these KPIs remains the same.

Total Activated Users: This KPI counts every user with an assigned Webex Teams license that's signed in to Webex Teams at least once.

Daily Active Users: This KPI shows the number of users that were active yesterday. The percentage at the bottom indicates the increase or decrease of daily active users by comparing the number of users that were active yesterday, to the number of users that were active the week before that.

Total Messages Sent: This KPI shows the number of messages that were sent yesterday. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before.

Active Spaces: This KPI shows the number of active spaces yesterday. The percentage at the bottom indicates the increase or decrease in the number of active spaces by comparing the number of spaces that were active yesterday, to the number of spaces that were active the week before.

You can use this report to determine the number of people actively using the Webex Teams app. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. The total number of users is shown next to the title.

Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Cisco Webex subscription has to offer. In this case, we recommend that you monitor usage. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier.

As a standard customer, you can use this report to determine who your top 30 most active users are in the Cisco Webex Teams app over the last three months, based on the total number of messages sent and calls made. If you select the daily view, the top 30 users of every day is shown. If you choose the weekly or monthly view, the top 30 users of every week or every month is shown, respectively.

These are the users who use the app the most for messaging and calling. The messaging count indicates the number of messages a user sends and receives, as well as the number of files they've uploaded. The call count includes calls between two people and how many times users join meetings with more than one other person.

For Pro Pack customers, this report displays the total number of active users in your organization over the last 13 months by default but you can select a different time range. The counter updates automatically. Users who aren't using the Webex Teams app aren't included in this list. You can search for a username or email to locate a specific user. By selecting a specific user, the Messages Sent and Messages Sent Desktop vs Mobile reports (within Messaging) are updated to reflect the usage for this one user. You can search for users within a department to determine the adoption trends of that department. You can also sort information in any of the columns.

Depending on the time period you choose, you can find out what days, weeks, or months usage peaks at. Encourage these people to share their knowledge and experience with others so that everyone can get the most out of what Cisco Webex services have to offer.

You can use this report to review the total number of messages people send each day. You can use this information to determine how well your organization is adopting Webex Teams as a way to collaborate. If your organization isn’t sending as many messages as you expected, we recommend that you provide more training. People may make better use of their Webex Teams if they're more familiar with the application. You can also make them aware of the productivity gains this application can bring.

You can use this report compare the usage of Webex Teams in desktop or mobile. You can use this information to see if the desktop or mobile app is more popular in your organization. If adoption of one of these platforms isn’t what you expected, then consider providing more training so users know the benefits of using desktop or mobile.

You can use this report to review the total number of spaces people participate in each day. A space is considered active when someone sends a message, uploads a file, or downloads a file. You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. If your organization is not using spaces as much as you expected, we recommend that you provide more training. People may make better use of their spaces if they're more familiar with the space concept. You can also make them aware of the productivity gains this feature can bring.

You can use this report to monitor the number of files shared using the Webex Teams app. Use this information to determine the level of feature adoption within your organization. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature.

You have access to several reports that relate to your calling deployment in Control Hubthat are based on engagement and quality. You can use this information to evaluate how many calls people are making and get an idea of the audio quality of those calls. If the number isn't what you're expecting, promote usage. Let people know just how easy it is to use Webex Teams for calling and how much more efficient and effective they can be in the workplace. You can also manipulate some reports to focus on specific information that's important to you.

Calls

You can determine which Webex Teams clients and devices people are using the most for Webex Calling (formerly Spark Call). Webex Teams clients include the app on a user's desktop (Windows or Mac), mobile device (iPhone, iPad, or Android) or web browser. Devices include cloud-registered Cisco Webex Boards or room devices.

Call Minutes

You can determine the total duration of calls being made, according to the Webex Teams clients and devices being used. Webex Teams clients include the app on a user's desktop (Windows or Mac), mobile device (iPhone, iPad, or Android) or web browser. Devices include cloud-registered Cisco Webex Boards or room devices.

If calls are shorter or nonexistent on other devices, you may want to investigate potential reasons why that may be.

Call Details

As a Pro Pack customer, you can use this report to get a quick summary of the calls that the people in your organization make. Details include the name, email, and user ID of the person who placed the call, when the call was made and how long it lasted, the device or client used to make the call, and the call ID. All participants in the same call share the same call ID.


If the Name and Email entries are blank it may be because the user has been deleted or the call was made from a device. For example, if you place a call using Webex Teams for Windows as well as your DX80, two rows in the chart apply to that one call, but only one appears with your name and email.

Also, it's possible to find an email with no name if not all of your users have their names provisioned in Webex Control Hub.

In this example, the report shows that more calls have been made or received using Webex Teams for Windows and Mac than Web. This may indicate that the desktop app is more popular for calling than the Web app.

Call Audio Quality

The Cisco Webex Calling (formerly Spark Call) audio quality is based on packet loss, latency, and jitter. The media quality is graded for every Webex Teams meeting that lasts 10 seconds or more. A call is marked as Above Threshold when the average packet loss is greater than 5%, the average network jitter is greater than 150 ms, or the average latency is greater than 400 ms. When one of these measurements is above threshold, call quality is graded as poor.


Only the audio quality of calls made using Webex Teams on desktop is available.

Pro Pack customers can adjust these threshold values using the three sliding bars in the Participant Details report.

Calls Above Threshold

You can use this report to pinpoint which people are having the most trouble with calls. If you're a standard customer, you see the top 24 people experiencing trouble with calls while Pro Pack customers can see all of the users who are experiencing trouble with calls. Perhaps you can attribute poor call quality to a specific device. Or, if a lot of the people in your organization are affected, maybe it's a network issue. You can use the data in this report to troubleshoot and resolve problems with call quality.

You can choose between daily, weekly and monthly views. The total calls are collected accordingly per user. You can select a specific user here and all other reports are updated to show calls made or received by this user only.


Only the audio quality of calls made using Webex Teams on desktop is available.

Participant Details

As a Pro Pack customer, you can use this report to analyze the call quality of each user, including packet loss, latency, and jitter. You can set the thresholds of the Call Audio Quality report by moving the sliding bars. You can then use the information to see if people are taking advantage of the video and audio calling capabilities that the Webex Teams app offers or identify users who may be experiencing call quality issues. You may want to provide group training about how to use the feature and its benefits.

Details include the name, email, and user ID of the person who placed the call, when the call was made, how long it lasted, the device or client used to make the call, overall package loss and latency, and conference ID. Conference ID is a unique ID shared by all participants of the same call.


Only the audio quality of calls made using Webex Teams on desktop is available.

You can use the reports here to determine which devices are more popular with your users and which ones aren't. You can use this information when setting up places with shared devices. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place.

The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list.

The dropdown list corresponds with the devices you have setup throughout your organization. You can use this information to focus on a specific device. For instance, if you just deployed DX80s to all the users in your organization, then select DX80 from the dropdown.

This gives you a high level view of the total number of devices that were used during meetings in your organization. A large unplanned fluctuation in this number could indicate an issue.

You can use this report to see the total device usage in your organization. This number should remain relatively consistent.

This report shows the average device usage in hours over the previous 7 days. For example, if you signed in on January 15, then the report would show the average device usage from January 8- January 14.

This chart shows the total usage (hours) of cloud-registered devices, including Cisco Webex Room Devices, Webex Boards, and Webex Shares. A device may be one of the following types of activities:

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a date range to see the usage of the specified time period. Devices reports usage data is only available from February 1, 2019 and on. All charts update accordingly.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

Use this report to see how devices are used throughout your organization as a whole. For each of the following activities, the percentage and the usage are shown in the chart. A summary for the selected time period is shown next to the title.

  • In Call—Device is used to join a meeting as a video endpoint.

  • Local Sharing Cable—Device is shared and connected locally by the user via a HDMI cable without joining any meetings or calls.

  • Local Sharing Wireless—Device is shared and connected locally by the user via WiFi without joining any meetings or calls.

  • Signage—Device is used as a multimedia display under Digital Signage mode.

  • USB Passthrough—Device is connected to a computer via a USB cable and used as a webcam.

  • Whiteboarding—Device is used as a whiteboard in a conference room without any users connected to it.


Select a specific activity to see its usage. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details.

This report breaks down how often a devices are used in any given week. If you see Low as the largest piece of the Device Utilization pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas.

The device utilization chart is based off how frequently the device is used for three activities: Calling (In Call), Sharing (Local Sharing), and Whiteboarding. The chart updates based on your selection when you choose one of the three activities. The total devices doesn’t update since it includes devices with zero usage.


You can select Low to view just the devices with low utilization. The Activities Overview, Device Usage chart, and Inventory Table update based on your selection.

Use this report to see details of every device in your organization. Look at the Usage column to quickly pinpoint under utilized devices. It shows the total usage of the device over the selected time period. The Usage Column isn't sortable or selectable.

  • Belongs To - Name of the place or user this device is assigned to. If this field is blank then the device was deleted from your organization.

  • Usage - Total usage over the selected time period.

  • Device Type - Device model.

  • Tags - Shows tags assigned to the device on the Control Hub Device page.

  • IP Address - Last known IP address when the device was online.

  • Mac Address - Media Access Control Address of the device.

  • Status - Device online status from the last 24 hours.

  • Device ID - Unique identifier internal for administrators.


The owner of the device shows in the Belongs to column. You can see more information about that device on the Devices page.

Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. You can use this information to make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters, for example. Webex Video Mesh analytics can be found in Cisco Webex Control Hub under Analytics > Video Mesh and Troubleshooting > Recent Resource Usage.

To help with analyzing the data in your organization, you can zoom in on data that appears on the graph and isolate a specific time period. For Analytics, you can also slice and dice reports to show more granular details.


Video Mesh analytics and troubleshooting reports show data in the time zone that is set for the local browser.

For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh at https://www.cisco.com/go/video-mesh.

Analytics

Webex Video Mesh analytics provide a long-term trend (up to 3 months of data) in the categories of engagement, resource usage, and bandwidth usage.

Recent Resource Usage

The recent resource usage view under troubleshooting provides a near-realtime view of activity in your organization: up to 1 minute aggregation and the ability to view the last 4 hours or 24 hours on all clusters or specific clusters. The page in Cisco Webex Control Hub is automatically refreshed—every 1 minute for the last 4 hours and every 10 minutes for the last 24 hours.

Webex Video Mesh metric reports are available on the Analytics page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.

1

From the customer view in https://admin.webex.com, choose Analytics, and then click Video Mesh on the upper-right side of the screen.

2

Click a category, depending on the type of data you're looking for:

  • Engagement
  • Resources
  • Bandwidth Usage

 

Click info to get a short description of the donut graph or chart. When done reading, click info again to flip back to the graph view.

3

From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.

  • Last 7 Days (Default)—Changes the horizontal axis to every 1 hour.

  • Last 24 Hours—Changes the horizontal axis to every 10 minutes.

  • Last 30 Days—Changes the horizontal axis to every 3 hours.

  • Last 90 Days—Changes the horizontal axis to every 8 hours.

4

Interact with the charts or donut graphs by using the following options as needed:

  • Click one or more segments on the donut graph or chart view and then click to update the donut view and the corresponding chart view.

  • On a specific graph or overview, click maximize if you want to increase the view. The other graphs and overviews won't appear. Click minimize to zoom back out to the defaul analytics view.
  • Choose legend items on the graph or overview to update the view on that specific legend item and then click . For example, after you select the legend item Cloud and On-Premises, the line graph updates with that data highlighted.

  • Choose the lasso tool and use it to draw a freehand selection across the data that you want to filter on and then click .
  • On a graph that shows data in a time range, narrow down to a specific time range by clicking on the left and dragging your mouse to the right and then clicking . (This action affects all the related data that appears on the analytics page.)


 

Hover over sections of a donut, lines on a graph, or insight points on a graph to view more information on the specific point in time of the data.


 

To start over from within the same graph or overview, click .

To start over by exiting out of the graph or overview and returning to the main analytics view, click Clear selection.

The filtered view opens in a new tab. If you want to return to the view before the filter that you created, you can click the X in the tab name to clear the selection.

5

After you've filtered data in the reports, click more , and then choose a file format option, which saves a local copy of the report so you can use it offline (for example, in an internally created report):

  • PDF

  • PNG

  • CSV

6

Click Clear all if you'd like to reset the analytics view.

Webex Video Mesh troubleshooting reports are available on the Troubleshooting page of Cisco Webex Control Hub (https://admin.webex.com), once Webex Video Mesh is active and has a cluster with at least one registered Webex Video Mesh node.

1

From the customer view in https://admin.webex.com, choose Troubleshooting, then Status, then click View Details on the Video Mesh card.


 

Click info to get a short description of the donut graph or chart. When done reading, click info again to flip back to the graph view.

2

From the drop-down on the right, choose an option to fìlter on how far back in time you want to show data.

  • Last 4 Hours (Default)—When you choose this option, the graph data refreshes every 1 minute.

  • Last 24 Hours—When you choose this option, the graph data refreshes every 10 minutes.


 

You can also choose All Clusters or a specific cluster to change the filtered view.

3

Interact with the charts or donut graphs by using the following options as needed:

  • Hover over segments on the donut graph or chart view to view information about that specific data point.

  • Click legend items on the graph or overview to update the view on the other legend items. For example, after you select the legend item On-Premises, the line graph updates to exclude On-Premises and only include the data for the other legend items.

  • On a graph that shows data in a time range, narrow down to a specific time range by clicking on the left and dragging your mouse to the right. (This action affects all the related data that appears on the analytics page.)


 

Hover over sections of a donut, lines on a graph, or insight points on a graph to view more information on the specific point in time of the data.

4

After you've filtered data in the reports, click more , and then choose a file format option, which saves a local copy of the report so you can use it offline (for example, in an internally created report):

  • PNG

  • JPG

  • PDF

  • CSV

  • XLSX

This chart provides a summary and historical trend of call join activity based on where the organization's calls were hosted. The chart gives an overall perspective of the number of calls hosted on the cloud compared to the number of calls that were hosted on on-premises clusters in an organization.

  • Cloud Calls —Number of call joins that could not use the Video Mesh Nodes, because of no connection to the enterprise network or the calls being subject to enforced policy.

  • Overflowed to Cloud—Number of call joins made within an enterprise network but overflowed to a cloud node.

  • On-Premises —Number of calls hosted on any of the enterprise nodes.

This report provides a summary and historical trend of common categories of meeting clients that are used in the organization. This data helps you have access to the most popular categories of client types and assess utilization in the organization.

Common meeting type clients include the following:

  • Webex Teams for mobile (iPad, iPhone, Android)

  • Webex Teams for desktop (Windows, Mac, web)

  • Webex Devices (Room/Desk/Board, Video Endpoints)

  • Webex Meetings for desktop (Windows, Mac, Web)

  • Webex Meetings for Mobile (iPad, iPhone, Android)

  • Webex Meetings Center (Windows, Mac)

  • Jabber for desktop (Windows, Mac)

  • Jabber for mobile (iOS, Android)

  • PSTN Dial In

  • SIP Devices

  • Desk Phones

This report provides a summary and historical trend of the number meetings events at a specific point in time and based on where the organization's calls were hosted:

  • On-Premises—Meeting and participants were hosted on the enterprise clusters

  • Cloud—Meeting and participants were hosted on cloud clusters

  • Cloud and On-Premises—Meeting and participants cascaded between enterprise and cloud clusters

This report shows a percentage of node availability for each cluster that can host calls, an overview of the percentage of clusters that can host calls, and an overview of the calls that overflowed to a cloud cluster. This data helps you gain an overall perspective of offending clusters at the organization level. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster.  

The chart (below on the left) provides a historical trend of node availability for each cluster that can host calls in the organization. After you choose at least one cluster in the left chart, the Nodes in Service chart on the right updates and provides a view of the number of nodes that are in service to host calls over the selected time period.

This chart shows a trend of calls that overflowed to the cloud. This can happen for a number of reasons—for example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site is not properly enabled for Video Mesh. This metric helps you pinpoint potential reasons for overflow and do the capacity planning at the organization level.

The Reason for Overflow column shows error states and provides suggestions for how to troubleshoot the issue.

This report provides details about the redirected calls and a trend of the number of calls that were not hosted on clusters—typically because of high CPU usage or network capacity being full. These calls redirected to another Video Mesh cluster that was able to host the call. This data helps you gain an overall perspective of the utilization of the clusters in the organization, so that you can better do capacity planning.

For example, after trying a maximum number of nodes in a cluster and all attempts getting rejected, the cloud tries to place the call in another cluster, if available, in the same organization based on the configuration. 16 calls were rejected from San Jose cluster.

The Reason for Redirect column shows error states and provides suggestions for how to troubleshoot the issue.

The chart shows a trend and the donut graph shows a summary of how calls are distributed across the different on-premises clusters in your organization. This report lets you compare the data about calls that are hosted across the various clusters in the organization over time.

The chart provides a trend and the donut graph provides a summary of the average resource utilization for the media services used in the Video Mesh clusters (organization view) or a selected cluster compared to other clusters (cluster view).


The CPU utilization is directly proportional to the number of participants that land on an on-premises cluster and how many cloud participants are in the meeting.

This chart shows the trend of total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud.The value appears in Mbps.

When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage for transmitted and received data and the cascade bandwith usage across streams (audio, video, and content share).

The overview cards provide an at-a-glance view of your Video Mesh deployment.

Total Calls

The sum total of participants that were on a meeting hosted on-premises and participants that were hosted on the Cisco Webex cloud (including overflowed to the cloud) for the Cisco Webex organization

  • Cloud Calls—Number of calls that could not utilize enterprise Video Mesh Nodes, because of no connection to the enterprise network or being subject to enforced policy.

  • Overflowed to Cloud—Number of calls made within an enterprise but overflowed to a cloud cluster.

  • On-Premises—Number of calls hosted on any of the enterprise clusters.

Overflow to Cloud

The number of calls that were made within an enterprise but overflowed to a cloud cloud, and a percentage calculation of the increased or decreased overflow trend in the time period that you select.

The overflow to cloud percentage is calculated by this formula: (Number of overflow calls / Total number of on-premises and overflow calls x 100)

Clusters in Service

Percentage of clusters that can host calls in the organization.

A recent view of average CPU utilization trend for all clusters in an organization (organization view) or a selected cluster compared to other clusters (cluster view).

Provides a recent view of the call activity trend across the organization, showing the calls that were hosted on-premises and calls hosted on the cloud. The calls that overflowed to the cloud are represented as dots (insight points) on the cloud call graph. Hover over a dot to show the number of calls that overflowed to the cloud at that instance.

Provides a recent view of call activity. This information helps you plan your organization's cluster capacity. Calls that cannot be hosted on this specific cluster are redirected to another on-premise cluster. These redirects are represented as dots on the graph. Hover over a dot to show the number of calls redirected from this specific cluster at that instance.

Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes.

The bandwidth value appears in Mbps. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth.

When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and trasmitted bandwidth) and the streams bandwidth usage (audio, video, and content share).

A recent view of the number of clusters that were in service to host calls over the selected time period.

  • Green—Clusters that have all nodes in service.

  • Amber—Clusters that have 1 or more nodes that are not in service.

  • Red—Clusters that have no available nodes in service.

  • Grey—Data not available.

Click a cluster name to navigate to the Nodes in Service graph.

You can generate a CSV formatted report that shows you Webex services usage for a Webex site. Four Webex Meetings reports and two Webex Teams reports are available, the Webex Meetings Details, the Attendees Details, the Active Hosts Report, the Inactive Users Report, the Teams Bots Activity Report, and the Teams User Activity Report. Each report can include a maximum of 31 days worth of data. The table below shows you the earliest date range that you can view the data for each report.


Reports are only available for Pro Pack customers.

Report

Data Start Date

Webex Meeting Report

September 1, 2019

Webex Attendee Report

September 1, 2019

Webex Active_Hosts Report

September 1, 2019

Webex Inactive Users Report

September 1, 2019

Teams Bots Activity Report

February 1, 2020

Teams User Activity Report

December 1, 2019

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Depending on the size of the report, it may take up to 15 minutes to generate a report.

You can have a maximum of 10 reports saved. Once you reach the 10 report limit, use the trash button to delete older reports before you generate a new report.

1

From the customer view in https://admin.webex.com, go to Analytics, and click Reports.

2

Select the type of report, the date range, and the Webex site to get data from.

3

Click Generate Report.


 

A pop-up window confirms that the report is generating. You can close this window and continue your work while the report is generating.

4

Under Actions, click the download button next to the report that you want to download.

The following tables list and define all the variables used in the Webex Meeting, Webex Attendee, Active Hosts, Webex Inactive Users, Teams Bots Activity, and Teams User Activity reports.

Webex Meeting Report

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.


 

The report only shows the default tracking code names.

Webex Attendee Report

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

OS

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings Web App to join the meeting.

CLIENT_IP

The IP addresses of the devices used to join the meeting.

GATEWAY_IP

The IP addresses of the gateways the participants joined the meeting through.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

VOIP_PACKET_LOSS

The average packet loss in percentage for the duration of the VoIP call.

VOIP_LATENCY

The average latency for the duration of the VoIP call.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

Webex Active_Hosts Report

Column Name

Description

UserID

The host's email address.

Count of meetings hosted

The number of meetings scheduled and hosted by this attendee within the reported time period.

Webex Inactive Users Report

Column Name

Description

FIRST_NAME

The first name of the user.

LAST_NAME

The last name of the user.

USERNAME

The email address of the user.

USER_ID

The unique ID of the user.

EMAIL

The email address of the user.

IS_HOST

Whether or not the user has a Webex Meetings host license.

IS_SITEADMIN

Whether or not the user has an administrator role for the Webex site.

DAYS_SINCE_LAST_ACTIVE

The number of days since the user last hosted or attended a meeting through Webex Teams or Webex Meetings.

LAST_ACTIVE_DATE

The date of when the user last hosted or attended a meeting through Webex Teams or Webex Meetings. PSTN call-in users don’t count as active.

Teams Bots Activity Report

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Date

The date for the activity of the bot.

Active Spaces Count

The number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

New Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Bot User Count

The number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Teams User Activity Report

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Date

The date for the activity of the user.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex Teams client by a user.

Files Shared

The number of files shared in all spaces by the user.

Spaces Count

The number of spaces that the user has sent a message, made a call, or shared a file in.

New Spaces Created

The number of spaces the user created.

New Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

You can see Jabber Analytics data in Control Hub if your organization has:

  • On-premises Jabber with full Unified Communications.

  • On-premises Jabber with Instant Messaging-only.

  • On-premises Jabber with Phone-only.

  • Jabber with Webex Messenger.

You must complete the configurations below so Jabber data is sent to Control Hub. Once completed, you will start seeing Jabber metrics in Control Hub within two days. The date for Jabber data in Control Hub starts once these configurations are complete. Jabber data doesn’t backfill.


If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8.

Key Performance Indicators (KPIs)

There are four KPIs that show at the top of the Jabber Analytics page. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

The four KPIs are:

  • Active Users—Total number of unique active users per device over the selected time period. For example, if a user is active on their desktop computer and mobile device, then they'll be counted as two active users.

  • Total Messages Sent—Total number of messages sent from the Jabber client over the selected time period.

  • Total Calls—Total number of calls made and received over the selected time period.

  • Screen Sharing—Total number of times a screen was shared over the selected time period. This includes sharing through RDP and BFCP.

Total Active Users

You can use this report to see a trend of active unique users per device on Jabber. This graph provides a summary of how many unique users have signed in to Jabber over a time period.

Total Messages Sent

You can use this report to see the total number of messages sent, broken down by a daily, weekly, or monthly view.

Chats

The Chats report shows the ratio of different chat methods used.

Client Version

The Client Version report shows the ratio of different Jabber versions used.

Operating System

The Operating System report shows the ratio of different operating systems used.

Remote Access

The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network.

Total Call Minutes

You can use this report to see a trend of how many audio and video minutes were used for calls. This graph provides a summary of how many minutes were used in total over a time period.

Number of Active Users that Made a Call

You can use this report to see the number of how many calls were made by active users per device, broken down by a daily, monthly, or weekly view.

Video Call Screen Resolution

The Video Call Screen Resolution report shows the ratio of video calls by screen resolution.

Calling

The Calling report shows the ratio of audio calls and video calls.