The CCAI configuration leverages the Google CCAI Connector to invoke the CCAI service on your conversation profiles or knowledge bases.
This connector is only available to Unified CCE, Packaged CCE, HCS-CC, and Webex CCE customers with Contact Center AI powered by Google Cloud subscription.
Before you begin
Log in to the customer organization using the URL https://admin.webex.com and navigate to .
The configured cards appear on the Features page. A default Webex CCAI Config card also appears on the page.
Enter a name that identifies the feature that the configuration uses (for example, Configuration for Agent Answer).
Enter a meaningful description.
Select a Google Contact Center AI connector from the drop-down list.
Enter the Google Conversation Profile ID of the Google Cloud knowledge base.
Choose any one or both the options to set the cofiguration as default:
You receive a confirmation message once the configuration is successfully saved. The configured card, with a CCAI label on it, appears on the Features page.