The Contact Center AI configuration leverages the Google CCAI Connector to invoke the Contact Center AI service on your conversation profiles or knowledge bases.
Before you begin
Sign in to the customer organization using the URL https://admin.webex.com and navigate to .
The configured cards appear on the Features page. A default Webex Contact Center AI Config card also appears on the page.
In the Config Name field, enter a unique name for the configuration.
(Optional) In the Description field, enter a brief description of the configuration.
From the Google Contact Center AI Connectors drop-down list, select a connector.
In the Google Conversation Profile field, enter the Google Conversation Profile ID of the Google Cloud Knowledge Base.
Choose one or both options to set the default configuration for the Contact Center AI feature:
You receive a confirmation message after the configuration is successfully saved. The configured card, with a Contact Center AI label, appears on the Features page.