跨位置共享线路和虚拟线路为 Webex Calling 提供了多项优势，包括：

  • 改进的呼叫处理：跨位置共享线路和虚拟线路可确保即使在繁忙时间也能及时接听传入呼叫。这将减少呼叫等待时间并提高呼叫接听率。

  • 可扩展性已增强：Shared lines and virtual lines across locations can allow businesses to easily add or remove lines as needed to accommodate changes in the call volume or staffing levels.

  • 更高的成本效益：跨位置共享线路和虚拟线路可帮助企业降低长途呼叫成本。

支持的设备

The following table shows the devices that you can configure with shared lines and virtual lines across locations.

设备

已共享线路

虚拟线路

分配给用户的 MPP 设备

✓

✓

Webex 应用程序

✓

✓

无线电话 840/860

✓

✓

用于办公桌轮用的访客档案

✓

✓

DECT 话筒

✓

✓

分配给工作空间的 MPP 设备

✓

✓

ATA 设备

✓

✓

对呼叫路由的影响

When the end user selects a line for an outbound call or receives a call on a line, the calling dial plan, calling services and policies of that specific line are invoked. 对于出站呼叫，将使用线路位置的路由配置文件，因此 PSTN 呼叫将根据该位置分配的 PSTN 选项进行路由。

紧急呼叫注意事项

The location settings of the line that is selected to place an emergency call determine the routing of emergency calls. For RedSky enabled locations, emergency calls are routed directly to RedSky through the dedicated peering connection. For other locations, emergency calls are routed through the PSTN provider in that location.

HELD/HELD+ is a device function that’s independent of the lines configured on the device. If there's an emergency call, the device provides location information, but the routing of the call to RedSky depends on the line location settings. Note that including location information for a call from a line that is defined in a location without RedSky enablement doesn't trigger routing through RedSky.​

The line that is selected to place an emergency call determine the Emergency Call Back Number (ECBN) selection for emergency calls. Specifically, the line ECBN settings determine the phone number sent to emergency responders.​ The number can be one of three possible values:

  • 线路电话号码

  • 线路的位置缺省 ECBN

  • 同一位置中的其他用户或虚拟线路

有关紧急呼叫和 ECBN 的更多信息，请参阅：Enhanced Emergency Calling for Webex Calling and Emergency Callback Number in Control Hub.

存活注意事项

In survivability mode, shared lines and virtual lines from a different Webex Calling location don’t register to the Survivability Gateway (SGW). The device displays the line as unregistered.​ Users can't make outbound calls or receive inbound calls on those lines. 如果该线路已分配给处于活动模式的不同 Webex Calling 位置中的设备，那么这些用户可以使用该线路发起和接听呼叫。

In survivability mode, shared lines and virtual lines from the same Webex Calling location register to the SGW. 用户可以从处于存活模式的设备以及从处于活动模式的设备发起呼叫。Calls made to the line alert devices that are in active mode. Internal calls from devices in survivability mode alert devices in the same survivability location. 处于存活模式的位置中接听的 LGW-PSTN 呼叫将转移到 SGW，并提醒相同存活位置中的设备。Other devices in active mode that share that line aren’t alerted.

当该 Webex Calling 位置恢复活动模式时，该位置中的所有线路都成功注册到 Webex Calling。

限制

  • You can't assign a line from a Webex Calling location in India to a device in a different Webex Calling location​.

  • You can't assign a line from a different Webex Calling location to a device in a Webex Calling location in India.