Put a call on hold

You can put a call on hold and then resume it when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

If you are on a call and receive another call, answering the call automatically puts the active call on hold. You can swap between calls using the call list.


 

Only one call can be active, other calls are automatically placed on hold.

1

Do one of the following actions to hold an active call:

  • On the phone touchscreen, tap Hold .
  • Press Hold/Resume the Hold key

The line on your phone shows the Local on hold icon local hold icon together with the On hold status and duration.


 
If someone uses the call barge feature to join the active call, the person will be disconnected automatically when you hold the call.
2

Do one of the following actions to resume a held call:

  • On the phone touchscreen, tap Resume resume icon.
  • Press Hold/Resume the Hold key.

The line on your phone shows the Active call icon active call icon together with the Active call status and duration.

Swap between calls

When you have one or more calls on a line, you can see the call bar displaying at the bottom of the phone screen. The call bar also displays the count of all calls and the count of each type of calls on the phone. You can open the calls list by tapping or swiping on the call bar.

The call bar can include the following types of call:

  • The active call

  • The held calls

  • The incoming calls waiting for pickup

  • The shared call

  • The barged call

  • The conference call

the workflow for opening the call list

The example shows that there are total of 8 current calls on the phone. The calls contain 2 incoming calls, 5 held calls, and one active call. The symbol (showed as +<digit>) displays below the call status icon of a line indicates the remaining count of calls on the line.

1

To open the calls list, do one of the following actions:

  • On the phone home with a single line or multiple lines, tap the call bar at the bottom of the screen.
  • On a in-call screen, tap the call bar at the bottom of the screen.
  • On a phone settings screen, tap the call bar at the bottom of the screen.
2

Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call.

3

(Optional) Tap the desired call entry to open its in-call screen, and perform the actions as needed.