You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would do with any other line.

When working with your shared line, you should be aware of these special characteristics about shared lines:

  • If your coworker is making a call, the shared line on your phone shows the Remote active icon together with the Shared - Calling status. Once the shared call is answered, the status changes to Shared - Active.

  • If your coworker answers a call or is in a conference call, the shared line on your phone shows the Remote active icon together with the Shared - Active status. You can add yourself to the ongoing call through the shared line.

  • If your coworker puts a call on hold, the shared line on your phone shows the Remote on hold icon together with the Shared - On hold status. You can resume the held call through the shared line.

  • If your coworker enables the privacy feature, the shared line shows as follows:

    • When the shared line is on a call, the shared line shows the Idle icon together with the Shared - In use status.
    • For other situations, the shared line always shows the Idle icon only.

    According to your administrator's configuration, you might still see Shared - On hold on the shared line even though your coworker enables privacy. In this case, you can resume the call.

Before you begin

Your administrator has configured at least one shared line on your phone.

On a shared line, you can do the following actions (including but not limited):

You can use the More button (…) to locate the softkey, if the relevant feature is configured on the phone.
  • Select Answer to answer the incoming call.
  • Select Decline to reject the incoming call.
  • Select Ignore to silence the incoming call alert.
  • Select Barge to add yourself to a call or conference.

    If your coworker has turns on privacy, you can't see their call information and can't barge into the call on the shared line.

  • Select Hold to put an active call on hold.
  • Select Resume to resume a held call.
  • Select New call to make a new call to another person.
  • Select Transfer to transfer the call to another person.
  • Select Conf or Conference to create a conference call.
  • Select Meet me to host or join a scheduled conference call.
  • Select Record to start recording of the call.

Add yourself to a call on a shared line

You or your coworker can join an ongoing call on the shared line to create a three-way conversation. If the ongoing call is a conference, you or your coworker can also join the ongoing conference call on the shared line.

If a user with whom you share a line turns on the privacy feature, you can't see their line status and you can't add yourself to their call.

Before you begin

  • Your administrator has configured the barge feature on the phone.
  • A shared line on your phone shows the Shared - Active status.
1

On the phone home screen, select the shared line that shows the status Shared - Active.

  • On the phone with single line, the shared-call screen displays directly.
  • On the phone with multiple lines, the calls list displays instead to show all current calls on the phone. You need to select the shared call from the calls list.
2

Select Barge to add yourself to the call.

When connected, you will be part of an ongoing call or conference. If you join an ongoing call, the Barged call screen displays. If you join a conference call, the Conference screen displays.

When someone holds or parks the call, you will be disconnected automatically. This behavior doesn't apply to barged conference calls.

Enable privacy on a shared line

Privacy prevents others who share your line from seeing information about your calling details and call history. It also limits the ability of others to see the call status.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and privacy is enabled, others who share your line will be affected. They can only know the following two situations:

  • The shared line is on a call. The icon is , and the status is Shared - In use.
  • For other call status on the shared line, it shows the icon only.

If the phone that shares your line turns on privacy, you can still make and receive calls using the shared line as usual.

Before you begin

Your administrator has configured the privacy feature for your phone.

1

To enable the privacy feature on your phone, do the following:

For 9841, 9851, and 9861 phones Press the line key that is configured with the privacy feature. After you enable the feature, the privacy icon turns into green , and the status changes to On.

For Cisco Desk Phone 9841, only the line button lights up in green when the privacy feature is enabled.

for 9871 Tap the Privacy toggle to enable the feature. After you enable the feature, the toggle shows as privacy toggle on icon and the privacy icon turns into green .

2

To disable the privacy feature on your phone, do the following:

For 9841, 9851, and 9861 phones Press the line key again to disable the feature. After you disable the feature, the line button lights off and the color of the privacy icon turns back to Privacy "Off" icon on Desk Phone 9800 Series. (if available).

for 9871 Tap the Privacy toggle again to disable the feature. After you disable the privacy feature, the toggle shows as toggle off and the color of the privacy icon turns back to Privacy "Off" icon on Desk Phone 9800 Series..