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This Help article is for Cisco Desk Phone 9800 Series registered to Cisco Unified Communications Manager (Unified CM).
Your phone can work like a regular phone. For example, you can make an outgoing call or answer an incoming call through the phone.
Make a call
Your phone can have one or multiple lines as your administrator configures.
You have different ways to make a call. For example, you can use your phone just like any other regular phones, use your speakerphone or headset for hands-free calling, or press a button to use a feature available on the phone.
Choose either of the following methods to make a call based on your convenience.
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Do one of the following actions:
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(Optional) If you want to make a new call to another person during the current active call, press New call . This will put the current active call on hold .
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3 |
(Optional) If you want to return to the home screen during an active call, press More (…) > Home. | ||
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Press End call when you finish the call. |
You can use a particular line to make calls. The extension that displays on the top is your primary line. If you don't select an extension before you dial a number, then the primary line is used by default.
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Press the line key to use for making a call. |
2 |
Do one of these actions:
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3 |
(Optional) If you want to make a new call during the current active call, do the following: |
4 |
Press End call when you finish the call. |
Make an emergency call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.
If your call disconnects, the emergency services can call you back. |
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.
Enter the emergency number and press Call. |
Answer a call
You can answer an incoming call with the phone handset, the phone speaker, or the connected headset.
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When prompted with an incoming call, do one of these actions to answer it:
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2 |
(Optional) If you want to make a new call to another person during the current active call, press New call . This will put the current active call on hold .
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3 |
(Optional) If you want to return to the home screen during an active call, press More (…) > Home. | ||||
4 |
Press End call when you finish the call. |
When your line receives multiple calls at the same time, the calls list displays the status for each call. You can answer incoming calls on the calls list.
When your line receives incoming calls, the LED lights are flashing amber.
1 |
Select an incoming call from the calls list by using the navigation button. By default, the line can have up to 2 calls at the same time. If you want to change the maximum number, consult your administrator. | ||||||
2 |
Do one of the these actions:
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3 |
(Optional) If you want to make a new call during the current active call, do the following: | ||||||
4 |
(Optional) If you want to return to the home screen during an active call, press .Press the line key to return to the calls list.
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On the phone with multiple lines, you can view a list of all your current calls which are from all your phone lines. These calls are sorted in chronological order (from oldest to newest). According to the phone settings, the calls can also be grouped by each line. You have the option to answer an incoming call on the list of calls.
When your phone receives incoming calls, the LED lights are flashing amber.
1 |
(Optional) Select a line.
The phone screen All calls (n) displays all calls (including active, incoming, and held calls, etc.) on the phone, where n represents the total number of the current calls. | ||||||||
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In the All calls (n) list, use the navigation button to select the incoming call that you want to answer. When the calls are grouped, you can also select a call from the relevant group by pressing the same line key repeatedly. The selection goes in a loop in the group. By default, each line can have up to 10 calls at the same time. If you want to change the maximum number, consult your administrator. | ||||||||
3 |
Do one of the these actions:
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4 |
(Optional) If you want to make a new call during the current active call, do the following: | ||||||||
5 |
(Optional) If you want to return to the home screen during an active call, press .Press the line key to return to the calls list.
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6 |
(Optional) If you select the primary line, and you want to view the grouped calls, press .Press Group off to sort all calls in chronological order again.
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Decline a call
When prompted with an incoming call, you can decline it by sending a ringing call to your voicemail system (if configured). If your administrator doesn't set up your voicemail system, the call is rejected and the caller hears a busy tone.
To decline an incoming call, do the following actions:
Press Decline. If your phone has multiple incoming calls, select the incoming call and press Decline.
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When your line receives multiple calls at the same time, the calls list displays the status for each call. You can decline incoming calls on the calls list.
When your line receives incoming calls, the LED lights are flashing amber.
Do one of the following actions:
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Redial a number
You can call the most recently dialed number from the phone or a selected line.
Before you begin
Check whether Redial displays on the phone screen. If not, contact your administrator.
The Redial button might appear as a softkey button or line key according to the administrator's configuration.
Do one of the following actions:
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Swap between calls
When you have two calls or more on a line, you can see the count of current calls on the phone home screen. For example, All calls (3)
means that there are total 3 current calls on the phone. The current calls include active, held, incoming, silenced calls, and so on.
The symbol (showed as +<digit>
) beneath the call status icon of a line shows the count of the remaining current calls on the line.
1 |
If you are on the phone home screen, press the target line key to open the calls list. |
2 |
On the calls list, use the navigation button to select a desired call. You can also press the line key to go through the grouped calls on the target line.
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3 |
Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call. |