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With Webex Calling for Microsoft Teams, the Microsoft Teams users can access the enterprise-grade Webex Calling experience directly in the Microsoft Teams app. With a single click from the Microsoft Teams interface, you can access a complete suite of Webex Calling features. The features include directory search, PSTN dialing, speed dial, voicemail, call history, and artificial intelligence-powered background noise removal.

This integrated app works with the Cisco Unified Communications Manager (UCM) call-control solution, Webex Calling for cloud deployment or the Dedicated Instance offering.

Інтеграція Webex Call з Microsoft Teams

Передумова

  • Ensure that you’ve installed and signed in to the Webex App on Desktop and Mobile.
  • Your administrator must have granted access for the organization to access the Webex Calling integration.

Увійти

To start using Webex Calling, you need to sign in to your Webex account.

Go to Microsoft Teams, click Webex Calling , and then click Continue if you’re using the same Microsoft Teams account for Webex.

If you're using a different account for Webex, then click Use a different account and sign in with your Webex email address and password.

Webex Calling integration Sign In page

After signing in, you can find all the Webex Calling features under Webex Calling option.

Здійснення виклику

Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser.

From dialpad

1

Click Webex Calling and start typing a name, telephone number, or video address of the person you want to call.

2

Select the contact and click голосовий дзвінок or відеовиклик to connect.

From chat

1

In direct chat, click Webex Calling below the message window.

2

From the contact card, select the number from the drop-down list.

3

Натисніть голосовий дзвінок абовідеовиклик, щоб підключитися.

Програму буде відкрито в новому вікні.

From channel

Use Webex Calling to call another member in the channel and without creating a direct space.

1

In a channel, click Webex Calling in the message window.

2

Почніть вводити ім 'я учасника в полі Вибір або пошук, а потім виберіть його ім' я.

(Optional) Click the drop-down under their name to change the outbound call options.

3

Натисніть аудіовиклик абовідеовиклик, щоб підключитися.

Manage speed dial

Додайте до 20 контактів всередині або за межами Outlook або Azure Active Directory як швидкі набори. Програма зберігає ваші швидкі набори в профілі Microsoft 365, щоб ви могли швидко і легко телефонувати найчастішим контактам.

1

Click Webex Calling and then click Add a speed dial.

2

Введіть назву контакту каталогу або спеціального контакту.

  • Додайте контакт Outlook або Azure Active Directory - виберіть контакт і виберіть номер зі спадного списку.

  • Додайте спеціальний контакт - натисніть Створити новий швидкий набір і введіть ім 'я та номер телефону.


 

Максимальна кількість символів у полі "Ім 'я" становить 100, а у полі "Телефон" - 50.

3

Клацніть Додати.

You can also edit, re-arrange, and delete the speed dial contact.

Переглянути останні дзвінки

Перегляньте до 20 дзвінків, які ви здійснювали, отримували та пропускали протягом останніх 7 днів під час останніх дзвінків. Ви навіть можете зателефонувати їм на той самий номер, з якого вони вам телефонували. Ім 'я контакту, номер телефону та тип дзвінка не відображаються для невідомих номерів.

Адміністратори BroadWorks повинні ввімкнути уніфіковану історію дзвінків, щоб переконатися, що ця функція працює правильно. Див. Webex для Cisco BroadWorks Configuration Guide для отримання додаткової інформації.

1

Click Webex Calling and then click Recent calls.

2

Hover over a call and click аудіовиклик or відеовиклик to connect.


 
Recent calls list is auto-refreshed every one minute so that you have the visibiliy of latest recent call records.

 
For on-prem Unified CM customers, recent calls are listed only when call history is enabled for the cluster where device is registered. For more information, see To enable voicemail, call history and bidirectional presence sync service for on-prem Unified CM customers section of Configure Microsoft Teams for Webex Calling.

Listen to voicemails

You can view up to 20 voice messages received in the last 7 days. A blue badge appears next to the voicemails that are unread.

Перш ніж почати

Your administrator must have enabled the voicemail feature for you to access it.
1

Click Webex Calling and then Voicemail.

2

Select the voicemail and click the Play button.

You can quickly respond to the voicemails by selecting голосовий дзвінок or відеовиклик to connect. The voicemail list is auto-refreshed every one minute so that you have the visibility of the latest voicemail records.

Find your work phone number and access call settings

Click Webex Calling and you can find My number at the top left corner which shows your work number.

Access and update Webex App call settings directly from the Webex calling integration in the Microsoft Teams, without having to interact directly with the Webex App.

1

Click Webex Calling and then click Call Settings.

2

Update your settings and click Save.

Manage all your phone calls in one place

Manage multiple lines or shared line in a single window. With the multi call window, you can make and answer calls, get a quick view of your line status, and easily access some common Calling features, such as mute, hold, share, conference, park, barge, transfer, and record.

Перш ніж почати

  • Administrator must have enabled the multi call feature for you to access it.

  • This feature is currently available only on Windows.
1

Click Webex Calling and then click Call Settings.

2

Under Multi Call, check the Turn on Multi Call Window check box.

3

Клацніть Зберегти.

multi call window option

For more information on various features of the multi call window, see Manage all your phone calls in one place.

Forward your phone calls

If you're going to be away but don't want to miss an important call, you can forward your calls to another phone number. Або, якщо ви не хочете, щоб вас переривали, можна перенаправити всі виклики на голосову пошту.

1

Click Webex Calling and then click Call Settings.

2

Under Call Forward, click to add a number to forward the calls to or choose Voicemail option to forward the calls to voicemail.

After you've enabled the call forwarding, the call forwarding status appears beside the Call settings option on the landing page.

 
Currently, the call forwarding status is available only for Webex Calling (Cloud/Multi-Tenant), Dedicated Instance, and UCM users.

Bidirectional presence sync

Before you begin, your administrator must have enabled this feature for you.

As a Microsoft Teams user using Webex Calling integration, you now have the ability to see whether your contacts are currently in a Webex call, Meeting, or in Do not disturb mode. This feature synchronizes the presence status between Microsoft Teams and Webex bidirectionally.

When you make or receive a Webex call, your Microsoft Teams status gets changed to In a call. When you enable Do not disturb in the Webex App or any Webex device, the status is automatically synchronized to Microsoft Teams. Similarly, the In a meeting and Presenting statuses synchronizes between applications.


 
When Do not disturb is enabled on Webex App or Webex device, you won’t get any notification of incoming calls and messages in Webex App, Webex device or Microsoft Teams.

The following table shows the bidirectional status sync representation between Webex and Microsoft Teams.

Стан Webex

Microsoft Teams status
Webex On a Call presence Розмовляє по телефону Microsoft In a call presence In a call
Webex Presenting presence In a meeting (This status syncs only from Webex to Teams) Microsoft In a call presence In a call
Webex Presenting presence Доповідає Microsoft Presenting and Do not disturb presence Доповідає
Webex Presenting presence Не турбувати Microsoft Presenting and Do not disturb presence Не турбувати

Увійти

To start using the Webex Calling integration, you need to sign in to your Webex account.

1

Go to Microsoft Teams, tap the icon at the bottom, and search and tap the Webex Calling .

2

Tap Continue if you’re using the same Microsoft Teams account for Webex.

If you're using a different account for Webex, then tap Use a different account and sign in with your Webex email address and password.

Здійснення виклику

You can make a call directly from the Microsoft Teams mobile app using the dialpad of the Webex Calling app or using the Webex Calling app as a messaging extension in one-on-one chat and group chat.

From dialpad

To make a call using dialpad of the Webex Calling app:

1

In Microsoft Teams, tap the More icon at the bottom and tap Webex Calling app .

2

Enter a phone number and tap голосовий дзвінок or відеовиклик to call.

From chat

To make a call from chat using the Webex Calling app as a messaging extension:

1

In Microsoft Teams, go to Chat and choose a chat.

2

Tap the MS Teams add icon icon at the bottom and tap the Webex Calling app .

Webex Calling as messaging extension in MS Teams
3

Виконайте одну з наступних дій:

  • If you’re in a one-on-one chat, choose a phone number.

  • If you’re in a group chat, enter a phone number of the person whom you want to call and tap голосовий дзвінок or відеовиклик.