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Seamlessly place Webex calls from Microsoft Teams without interrupting your workflow or switching between applications.
Огляд
With Webex Calling for Microsoft Teams, the Microsoft Teams users can access the enterprise-grade Webex Calling experience directly in the Microsoft Teams app. With a single click from the Microsoft Teams interface, you can access a complete suite of Webex Calling features. The features include directory search, PSTN dialing, speed dial, voicemail, call history, and artificial intelligence-powered background noise removal.
This integrated app works with the Cisco Unified Communications Manager (UCM) call-control solution, Webex Calling for cloud deployment or the Dedicated Instance offering.
Передумова
- Ensure that you’ve installed and signed in to the Webex App on Desktop and Mobile.
- Your administrator must have granted access for the organization to access the Webex Calling integration.
Увійти
To start using Webex Calling, you need to sign in to your Webex account.
Go to Microsoft Teams, click Webex Calling , and then click Continue if you’re using the same Microsoft Teams account for Webex.
If you're using a different account for Webex, then click Use a different account and sign in with your Webex email address and password.
After signing in, you can find all the Webex Calling features under Webex Calling option.
Здійснення виклику
Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser.
From dialpad
1 |
Click Webex Calling |
2 |
Select the contact and click |
From chat
1 |
In direct chat, click Webex Calling |
2 |
From the contact card, select the number from the drop-down list. |
3 |
Натисніть Програму буде відкрито в новому вікні.
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From channel
Use Webex Calling to call another member in the channel and without creating a direct space.
1 |
In a channel, click Webex Calling |
2 |
Почніть вводити ім 'я учасника в полі Вибір або пошук, а потім виберіть його ім' я. (Optional) Click the drop-down under their name to change the outbound call options. |
3 |
Натисніть |
Manage speed dial
Додайте до 20 контактів всередині або за межами Outlook або Azure Active Directory як швидкі набори. Програма зберігає ваші швидкі набори в профілі Microsoft 365, щоб ви могли швидко і легко телефонувати найчастішим контактам.
1 |
Click Webex Calling | ||
2 |
Введіть назву контакту каталогу або спеціального контакту.
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3 |
Клацніть Додати. You can also edit, re-arrange, and delete the speed dial contact. |
Переглянути останні дзвінки
Перегляньте до 20 дзвінків, які ви здійснювали, отримували та пропускали протягом останніх 7 днів під час останніх дзвінків. Ви навіть можете зателефонувати їм на той самий номер, з якого вони вам телефонували. Ім 'я контакту, номер телефону та тип дзвінка не відображаються для невідомих номерів.
Адміністратори BroadWorks повинні ввімкнути уніфіковану історію дзвінків, щоб переконатися, що ця функція працює правильно. Див. Webex для Cisco BroadWorks Configuration Guide для отримання додаткової інформації.
1 |
Click Webex Calling | ||||
2 |
Hover over a call and click
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Listen to voicemails
You can view up to 20 voice messages received in the last 7 days. A blue badge appears next to the voicemails that are unread.
Перш ніж почати
1 |
Click Webex Calling |
2 |
Select the voicemail and click the Play button. You can quickly respond to the voicemails by selecting |
Find your work phone number and access call settings
Click Webex Calling and you can find My number at the top left corner which shows your work number.
Access and update Webex App call settings directly from the Webex calling integration in the Microsoft Teams, without having to interact directly with the Webex App.
1 |
Click Webex Calling |
2 |
Update your settings and click Save. |
Manage all your phone calls in one place
Manage multiple lines or shared line in a single window. With the multi call window, you can make and answer calls, get a quick view of your line status, and easily access some common Calling features, such as mute, hold, share, conference, park, barge, transfer, and record.
Перш ніж почати
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Administrator must have enabled the multi call feature for you to access it.
- This feature is currently available only on Windows.
1 |
Click Webex Calling |
2 |
Under Multi Call, check the Turn on Multi Call Window check box. |
3 |
Клацніть Зберегти. ![]() For more information on various features of the multi call window, see Manage all your phone calls in one place. |
Forward your phone calls
If you're going to be away but don't want to miss an important call, you can forward your calls to another phone number. Або, якщо ви не хочете, щоб вас переривали, можна перенаправити всі виклики на голосову пошту.
1 |
Click Webex Calling | ||
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Under Call Forward, click After you've enabled the call forwarding, the call forwarding status appears beside the Call settings option on the landing page.
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Bidirectional presence sync
Before you begin, your administrator must have enabled this feature for you.
As a Microsoft Teams user using Webex Calling integration, you now have the ability to see whether your contacts are currently in a Webex call, Meeting, or in Do not disturb mode. This feature synchronizes the presence status between Microsoft Teams and Webex bidirectionally.
When you make or receive a Webex call, your Microsoft Teams status gets changed to In a call. When you enable Do not disturb in the Webex App or any Webex device, the status is automatically synchronized to Microsoft Teams. Similarly, the In a meeting and Presenting statuses synchronizes between applications.
When Do not disturb is enabled on Webex App or Webex device, you won’t get any notification of incoming calls and messages in Webex App, Webex device or Microsoft Teams. |
The following table shows the bidirectional status sync representation between Webex and Microsoft Teams.
Стан Webex |
Microsoft Teams status |
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Увійти
To start using the Webex Calling integration, you need to sign in to your Webex account.
1 |
Go to Microsoft Teams, tap the |
2 |
Tap Continue if you’re using the same Microsoft Teams account for Webex. If you're using a different account for Webex, then tap Use a different account and sign in with your Webex email address and password. |
Здійснення виклику
You can make a call directly from the Microsoft Teams mobile app using the dialpad of the Webex Calling app or using the Webex Calling app as a messaging extension in one-on-one chat and group chat.
From dialpad
To make a call using dialpad of the Webex Calling app:
1 |
In Microsoft Teams, tap the More |
2 |
Enter a phone number and tap |
From chat
To make a call from chat using the Webex Calling app as a messaging extension:
1 |
In Microsoft Teams, go to Chat and choose a chat. |
2 |
Tap the ![]() |
3 |
Виконайте одну з наступних дій:
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Upcoming Experience - Webex Calling integration with Microsoft Teams