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Migration for Devices, Call Queue and Hunt Group feature leverages pre-existing device migration processes, but adds significant usability improvements to reduce migration times and reduce human error.
Overview
This gives the information about the migration and mapping of Device, Call Queue, Hunt Group, Speed Dial and Auto-Attendant Migration between UCM and Webex Calling.
Use the Migration Insights to make an informed decision about migrating to Webex Calling. Based on that information, you can confidently migrate to Webex Calling. For more information, see Migration Insights.
You can migrate the Device, Call Queue, Hunt Group, speed dial and Auto-Attendant features.
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If you want to migrate through Device, Speed Dial and Auto-Attendant
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If you want to migrate through Call Queue,
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If you want to migrate through Hunt Group,
Collect Unified CM details, such as the list of users and devices that you plan to import to a cloud calling service. Use the Unified CM Bulk Administration Tool to get the tar files, see Import Users Using the Bulk Administration Tool (BAT) for detailed information and then import the files. | ||||
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In the Import Data from UCM & Unity and provision into Webex Calling window, drag and drop the .tar file and click Next.
The .tar file takes some time to upload. Once uploaded, the successful window appears. | ||||
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For Speed Dial, use Import Config to upload the updated file. | ||||
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For Auto-Attendant, Drag and drop the .zip file in the Drag and drop Unity .zip file (for Auto Attendant) here or browse for files pane. To create the unity call Handler .zip file. Refer to CallHandlerDataDump.
The maximum size of upload for Unity .zip file is 2GB.
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To delete the uploaded .tar file, click three dots on the top right and select Delete. | ||||
8 |
To download the CSV files from the .zip file, click three dots on the top right and select Export CSV. After a successful download, you can view the detailed information on the CSV files. |
Export ZIP File
Once you export and download the .zip file, here are the list of output CSV files included in this zip file:
The CSV files has the same format as the Webex Calling Bulk CSV for its corresponding features and services. |
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CallQueueBulk.csv - Contains provisioning data which includes errors and notes that requires an Administrator to make correction(s) before it’s ready to upload in Control Hub.
- DeviceBulk.csv - Contains the valid provisioning data for firmware migration and needs to delete the extra column before the Administrator uploads it to the Control Hub.
- DeviceBulkError.csv - Contains data that are having errors and require an Administrator to make corrections.
- HuntGroupBulk.csv - Contains provisioning data which includes errors and notes that requires Administrator to make corrections before it’s ready to upload in Control Hub.
- ImportDataBulk.csv - Contains the extracted data from enduser.csv, phone.csv, and device_pool.csv of the imported UCM tar files.
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DeviceLineKeyConfiguration.csv – Contains provisioning data to configure Speed Dials on Line Keys and KEM modules.
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AutoAttendantBulk.csv – Contains provisioning data which includes errors and notes that requires an Administrator to make correction(s) before it’s ready to upload in Control Hub.
- README.txt - Contains detailed information on the CSV files.
View Details on each CSV File
Use this table to see what fields and descriptions on each of the CSV contains.
DeviceBulk.csv
Column | Description | Example |
---|---|---|
Username | The full name of the UCM user. | user@example.com |
Type | The workspace/USER | USER |
Extension | You must have either a phone number or an extension. | 3409 |
Phone Number | The UCM phone number of the device. | +12225553409 |
Device Type | IP Phones | IP Phone |
Model | The model of the device | Cisco 8865 |
MAC Address | The MAC Address of the device | AABBCCDDEEFF |
Location | Enter the location to assign the device. | New York |
Device Pool | The UCM device pool to which the device belongs. | AshwiniOPUS-UP |
DeviceBulkError.csv
Column | Description | Example |
---|---|---|
Username | The full name of the UCM user. | user@example.com |
Type | The workspace/USER | USER |
Extension | You must have either a phone number or an extension. | 3409 |
Phone Number | The UCM phone number of the device. | +12225553409 |
Device Type | IP Phones | IP Phone |
Model | The model of the device | Cisco 8865 |
MAC Address | AABBCCDDEEFF | |
Location | Enter the location to assign the device. | New York |
Calling Plan |
FALSE | |
Device Pool | The UCM device pool to which the device belongs. | AshwiniOPUS-UP |
Errors | The errors in exporting the CSV file |
Username not found in UCM data |
Here are the list of errors:
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Eligibility check timeout
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Device isn't eligible.
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Username not found in CUCM data
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The user doesn’t have a Webex Calling Professional License.
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User isn’t present in CI.
CallQueueBulk.csv
To view the list of features shared with CSV fields, see Prepare your CSV.
Before uploading the csv file, the Administrator has to see the error count and additional information to resolve all the errors mentioned in the CSV. It’s mentioned for reference only.
Remove the Errors and Notes columns before you upload to the Control Hub.
Here are the lists of errors:
- The call Queue number from UCM is assigned to another user in Webex Calling. Update the available number, Location, Language, and Timezone columns manually.
- A derived extension from the Call Queue number from UCM is assigned to another User in Webex Calling. Update this column manually.
- The call Queue number from UCM is assigned to another user in Webex Calling. Update the Phone number, Extension, Location, Language, and Timezone columns manually.
- Location can’t be derived based on the Call Queue number from UCM, update it manually.
- Language can’t be derived based on the Call Queue number from UCM, update it manually.
- Timezone can’t be derived based on the Call Queue number from UCM, update it manually.
HuntGroupBulk.csv
To view the list of features shared with CSV fields, see Prepare your CSV.
Before uploading the csv file, the Administrator has to see the error count and additional information to resolve all the errors mentioned in the CSV. It’s mentioned for reference only.
Remove the Errors and Notes columns before you upload to the Control Hub
Here are the list of errors:
- Hunt Pilot number from UCM is assigned to another user in Webex Calling. Update the available number, Location, Language, and Timezone columns manually.
- A derived extension from Hunt pilot number from UCM is assigned to another User in Webex Calling. Update this column manually.
- Hunt Pilot number from UCM is assigned to another user in Webex Calling. Update the Phone number, Extension, Location, Language, and Timezone columns manually.
- Location can’t be derived based on Hunt Pilot number from UCM, update it manually.
- Language can’t be derived based on the Hunt Pilot number from UCM, update it manually.
- Timezone can’t be derived based on the Hunt Pilot number from UCM, update it manually.
ImportedDataBulk.csv
Column | Description | Example |
---|---|---|
User ID | The unique identifier of the UCM user. | user@example.com |
The email address of the UCM user. | user@example.com | |
User Name | The full name of the UCM user. | user@example.com |
Primary Extension | You must have either a phone number or an extension. | 3409 |
Device Pool | The UCM device pool to which the device belongs. | AshwiniOPUS-UP |
Device ID | The unique identifier of the UCM device. | The UCM device ID |
DeviceLineKeyConfigurationBulk.csv
Column | Description | Example |
---|---|---|
Device MAC | The MAC Address of the device | AABBCCDDEEFF |
Device Model | The model of the device | Cisco 8865 |
KEM Type | The Configuration of the KEM Module keys | KEM_14_KEYS|KEM_18_KEYS |
KEM Module | Number of key extension module being configured | 1|2|3. |
Apply config | To update the configuration on phone | TRUE|FALSE |
Line Key Assignment Line SpeedDial Label Line SpeedDial Destination |
Line 1 Key acts as a primary key Configure other keys as required. |
Assignment -> SPEED_DIAL Label -> Reception Destination -> +12225554444 |
AutoAttendantBulk.csv
Column | Description | Example |
---|---|---|
Name | Name of the Auto-Attendant | Auto Attendant-1 |
Phone Number | The UCM phone number of the device. | +12225553409 |
Extension | You must have either a phone number or an extension. | 3409 |
Location | Enter the location to assign the device. | New York |
Time Zone |
Enter the time zone key. This time zone applies to the schedules applied to Auto-Attendant.
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Americas/Chicago |
Language Code | Language code for audio announcements | en-us |
Caller ID First Name | Enter the first name to display for the line ID (CLID). | Auto |
Caller ID Last Name | Enter the last name to display the calling line ID (CLID). | Attendant 1 |
Business Schedule |
Hours during which your Business Hours Auto Attendant operates |
All Hours |
Holiday Schedule | Blank | - |
Dialing Type | Always Set to ENTERPRISE | - |
BusinessHoursMenu Extension Enabled | Always Set to FALSE | - |
AfterHoursMenu Extension Enabled | Always Set to FALSE | - |
AutoAttendant Enabled | Always Set to ENABLED | - |
Alternate Numbers Action | Blank | - |
Business Hours Greeting Type | This is the message that your customers hear when they call the Business Hours Auto Attendant. | Set to DEFAULT or CUSTOM |
Business Hours Announcement Name | Name of the CUSTOM greeting announcement set for Business Hours Greeting | "autoattendantgreeting.wav" |
Business Hours Announcement Media Type | Media type of the CUSTOM greeting announcement set for Business Hours Greeting. | wav |
After Hours Greeting Type | Always set to DEFAULT | - |
After Hours Announcement Name | Blank | - |
After Hours Announcement Media type | Blank | - |
After Hours Announcement Level | Blank | - |
Business Hours Press [0-9,*,#] Description | Blank | - |
Business Hours Press [0-9,*,#] Action | Assign different functions to each keypad number. These settings direct your customers where they need to go when they enter a specific number on their phone. | TRANSFER_WITH_PROMT |
Business Hours Press [0-9,*,#] Value |
A phone number or extension to transfer the call to when action is set to TRANSFER_WITH_PROMPT Business hours key value needed if action is "TRANSFER_WITH_PROMPT" else will be blank | +12225554444 |
After Hours Press 0 Description | Blank | - |
After Hours Press 0 Action | Its a mandatory field and Set always to EXIT. | Exit |
After Hours Press 0 Value | Blank | - |
After Hours Press [0-9,*,#] Description | Blank | - |
After Hours Press [1-9,*,#] Action | Blank | - |
After Hours Press [0-9,*,#] Value | Blank | - |
Alternate Number[1-10] | Blank | - |
Alternate Number[1-10] Ring Pattern | Blank | - |
Here are the list of errors for Auto-Attendant:
- Auto Attendant number from UNITY cannot be determined in Webex Calling. Update Phone number, Extension, Location, Language and Timezone columns manually.
- Auto Attendant number from UNITY is assigned to another user in Webex Calling. Update available number, Location, Language and Timezone columns manually.
- Location cannot be derived based on Auto Attendant number from UNITY, you have to update it manually.
- Extension column empty from source data.
- The business schedule does not exist in the location/org.
- Name cannot be null.
- The greetings file cannot be found in WxC.
- Cannot be migrated as there is no equivalent feature in WxC.