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Feedback?Use speed dials on your Cisco Wireless Phone 9821 to quickly and easily reach frequently dialed numbers without having to look up the phone number each time. This Help article is for Cisco Wireless Phone 9821 registered to Cisco Unified Communications Manager (Unified CM).
Speed dials allow you to reach a frequent contact with ease. Busy Lamp Field (BLF) indicators with speed dial not only allow you to quickly dial the number but also enable you to monitor the status of your coworker's line. If a line is also configured with the Call Pickup feature, you're able to answer calls for your coworkers when they're unavailable.
Status indicators
The following table lists the status indicators for BLF with speed dial.
| Icon | Status | Call control system | Description |
|---|---|---|---|
|
Idle | Both |
The monitored line is in idle mode. You can select this line to call the speed dial number. |
|
Alerting |
Both |
A call is alerting on the monitored line. |
|
In use | Both |
The monitored line is on a call. If you place a call to the speed dial number, you’ll hear a busy tone or be redirected to the voicemail depending on the configuration on your coworker's line. |
|
DND | Cisco Unified CM |
The monitored line is set to Do Not Disturb (DND). The calls to the line don't alert. |
|
Unrecognized | Both |
The following scenarios may occur:
|
For more information about the BLF with both speed dial and call pickup, see Answer calls (Unified CM).
Configure speed dial numbers with Self Care Portal
You can customize the speed dial feature with the Cisco Unified Communications Self Care Portal, which you access from your computer. The Self Care Portal is part of your organization's Cisco Unified Communications Manager (Unified CM).
Your administrator gives you the URL to access the Self Care Portal, and provides your user ID and password. For more information, see the Cisco Unified Communications Self Care Portal User Guide, Release 15 or later.
Tips for special speed dial numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, it must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
-
0 to 9
-
Pound (#)
-
Asterisk (*)
-
Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
- Use the comma (,) to separate the parts of the dial string.
- An authorization code must always precede a billing code in the speed-dial string.
- A single comma is required between the authorization code and the billing code in the string.
- A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you try to redial a number after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
- You need to dial 9 for an outside line.
- You want to call 5556543.
- You need to input the authorization code 1234.
- You need to input the billing code 9876.
- You must wait for 4 seconds.
- After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
