June 15, 2020

Places Has Been Replaced by Workspaces

Workspaces offers added information and a new look. You can still use the same options to edit and add services.

What has changed:

  • Search has been improved and you can also use predefined filters.

  • Workspaces list shows calendar and calling services if those have been configured.

  • You can add a workspace type to easily filter workspaces in your organization.

  • New card view shows real-time usage and environmental metrics. Environmental metrics are available for Room Series devices, Webex Boards, and Desk Pro.

  • When calendaring option has been set up for the workspace, you can see the bookings for the next 24 hours.

May 4, 2020

Auto-Discovery of Service Domain

You can make life easier for your users by getting a service domain added automatically to their Phone Services settings in Webex Teams for desktop and mobile. That way, they don't need to manually enter a domain and can sign in right away to use features that are available to them with Calling in Webex Teams (Unified CM).

Here are some articles you can use to get your users set up:

UC Manager Profiles in Cisco Webex Control Hub

Set Up Cisco Webex Teams Calling Behavior

Modify Users in Cisco Webex Control Hub with the CSV Template

March 2, 2020

We’re sensitive to the fact that many of you and your companies are quickly switching to remote working situations, as a result of the difficult circumstances due to COVID-19. This morning, our Leadership released a blog, sharing what Cisco Webex is doing to support customers and non customers.

We’ve also gathered resources for IT admins and end users for tips on this transition.

Finally, we’ve expanded our Free offerings available on Webex.com as well. See Cisco Webex Available Free in These Countries (COVID-19 Response)

February 24, 2020

Call Waiting for Webex Calling

You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You can complete that configuration right in Control Hub.

Call Waiting allows people to take multiple calls at once. With call waiting, users can place a call on hold to answer a different call.

For more information, see Enable Call Waiting for Cisco Webex Calling.

Push-to-Talk for Webex Calling

You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. You can complete that configuration right in Control Hub.

Push-to-Talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones.

For more information, see Configure Push-to-Talk for Webex Calling Users.

February 18, 2020

Updates for Block External Communications

You can now create a list of domains for organizations that your users can communicate with. You can also limit your users to only join group spaces owned by your organizations.

For more information, see Block External Users in Cisco Webex Teams Spaces for Your Organization

February 10, 2020

Enhancements to eDiscovery

We have improved the scale, performance, and usability of our eDiscovery search and extraction tool.

For more information, see Ensure Regulatory Compliance of Cisco Webex Teams Content.

January 27, 2020

Remote Reboot for Room Devices

You can now reboot room devices remotely from Control Hub.

For more information, see Reboot Devices Remotely.

Manage Digital Signage and Tags on Multiple Devices

You can select several devices in Control Hub in order to manage digital signage and tags on multiple devices at once.

For more information, see Enable Digital Signage on Cisco Webex Boards and Room Series Devices and Group Devices with Tags.

January 10, 2020

Analytics for Cisco Jabber

Analytics data is now available for Jabber. You can view the total number of messages sent, the total number of calls made, a breakdown of Jabber client versions used, and much more.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

December 19, 2019

Anti-Malware Scanning of Files in Webex Teams

Protect users by scanning all file uploads for Trojan attacks, viruses, malware, and other malicious threats. With Extended Security Pack in Control Hub, you can choose to enable anti-malware scanning for files uploaded in Webex Teams. Webex anti-malware capabilities are powered by Cisco Talos ClamAV.

For more information, see Anti-Malware Scanning of Files in Webex Teams

December 16, 2019

Hoteling and Barge-In Configuration

As a Webex Calling administrator, you can now configure these features right in Control Hub as opposed to the Calling Admin portal.

For more information, see the following articles, respectively:

December 10, 2019

Self-Service Webex Site Rename

You can now rename Webex sites in Control Hub.

For more information, see Rename Your Cisco Webex Site in Cisco Webex Control Hub.

December 9, 2019

Claim Users to Your Organization

You can now claim users that have signed up for Webex services using your organization's email domain into your organization.

For more information, see Claim Users to Your Organization.

December 6, 2019

Participant Configuration Changes and Video Mesh Node Information

You can now see when a participant changes their network connection, microphone, or camera during a meeting, and if a device is connected through Video Mesh.

For more information, see Advanced Diagnostics and Troubleshooting in Control Hub.

November 21, 2019

Delete a Location from Your Webex Calling Organization

If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but only after you first delete the users and places associated with it. When you delete a location, you delete all of its assigned services and numbers. Any location can be deleted except the default location (usually the first location you created).

For more information, see Delete a Location.

November 15, 2019

Meetings Analytics

The Meetings Analytics page has gone through a complete overhaul. We provide richer insights that make it easier to drive adoption and dive into key reports with less work.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

November 4, 2019

New Enhancements to Video Mesh Reports: Analytics and Recent Resource Usage

You can now access two categories of reports to help you manage your Video Mesh deployment: analytics and recent resource usage.

The analytics are new interactive reports that provide a long-term trend (up to 3 months of data) in the categories of engagement, resource usage, and bandwidth usage.

The recent resource usage reports were previously available and are moved to the Troubleshooting page in Control Hub. They provide a near-realtime view of activity in your organization.

You can filter these reports on specific data that you're looking for and save them as various file types directly from Control Hub. For more information, see the Video Mesh documentation at https://www.cisco.com/go/video-mesh.

October 31, 2019

Call Recording

You can now enable Call Recording for specific users so that all of their incoming and outgoing calls (desk phones, analog telephone adapters, and Webex Calling app) are recorded automatically. You can also choose whether to allow those users to pause and resume recordings. Recordings are stored and managed in Dubber.

For more information, see Enable Call Recording for Webex Calling Users.

Site Linking 2.0

There's a new process that links your existing Webex Site Administration managed site to Control Hub.

For more information, see Link Cisco Webex Sites to Control Hub 2.0.

October 15, 2019

CSV Formatted Reports for Analytics

Pro Pack customers can generate a CSV formatted report that shows you Webex services usage for a Webex site. Three Webex Meetings reports are available, the Webex Meetings Details, the Attendees Details, and the Active Hosts Report.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

October 1, 2019

Bulk Assign a Calling Behavior to Users

You can use the CSV template in Control Hub to assign calling behavior choices (either the organization-wide setting or user-level overrides) for users in bulk.

For more information, see Modify Users in Cisco Webex Control Hub with the CSV Template.

September 2019

Idle Session Timeout

You can specify the amount of time that a Cisco Webex Control Hub session can stay idle.

For more information, see Configure Idle Session Timeout.

Change Your Settings in Cisco Webex Share

You can change the displayed language, time zone, ultrasound volume, and device wake-up detection on your Webex Share.

For more information, see Change Your Settings in Cisco Webex Share.

August 2019

Advanced Diagnostics in Troubleshooting

We've improved how you can troubleshoot a meeting with the Advanced Diagnostics feature.

For more information, see Advanced Diagnostics and Troubleshooting in Control Hub.

July 30, 2019

Webex Teams Web User Timeout

You can specify how long a Webex Teams for web user's session can stay idle before they're signed out.

For more information, see Enable Idle Timeout for Webex Teams for Web.

July 23, 2019

User Access to Integrations

You can configure access to integrations for people in your organization with Pro Pack for Cisco Webex Control Hub.

For more information, see Configure User Access to Integrations in Cisco Webex Control Hub.

July 5, 2019

Fallback in Analytics

We've updated the audio usage reports in Analytics to include data for failed Edge Audio calls that connect with a PSTN connection.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

July 2, 2019

Hybrid Services Notifications in a Webex Teams Space

After you deploy Hybrid Services, you, along with other people in your organization or outside your organization, may want to receive notifications about the service status, alarms, software upgrades, and so on. Previously, you could only get notifications through email. Now, you can subscribe people to receive Webex Teams bot notifications.

For more information, see Configure Notifications for Cisco Webex Hybrid Services.

June 19, 2019

Self-service Trial Cancellation

You can now cancel a Webex services trial subscription before it ends.

For more information, see Cancel a Cisco Webex Services Trial Subscription in Control Hub.

June 18, 2019

Webex Share Device and Digital Signage in Analytics

We've updated the devices reports in Analytics to include data for Webex Share devices and Digital Signage.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

Updates to Troubleshooting

You can now view data from users who join Webex meetings through the Webex Teams client in Diagnostics. The data is available 20 minutes after a meeting ends.

You can now search for a meeting using a Participant Email Address. We've also updated the search function so that it'll automatically detect the criteria that you're trying to search for. All you have to do now is type in an email address, meeting ID, or conference ID, and the search will find a relevant meeting.

For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

May 24, 2019

New User Statuses and Actions

We've updated the Users page with new user statuses and actions. User statuses indicate what actions need to be taken. For example, if a user is not verified then you can resend the verification email.

For more information, see User Statuses and Actions in Cisco Webex Control Hub.

License Summary

We've added a License Summary tab in the Subscriptions page if you have multiple subscriptions in your organization. The license summary shows you all the licenses that you have across all your services subscriptions.

For more information, see Subscriptions in Cisco Webex Control Hub.

April 19, 2019

Messaging Insights for Customer Administrators

We added two new charts to the Messaging analytics. One is the Messages Sent chart that shows the total messages that are sent in an organization broken down by time period. These charts indicate whether or not Webex Teams is helping your users collaborate with mobile or desktop. For more information, see Analytics for Your Cloud Collaboration Portfolio.

Troubleshooting End Reason Codes

We added end reason codes to the participant details page. End reason codes indicate how a meeting ended. For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

April 5, 2019

Migrate Your SIP Address to Webex.com SIP Addresses

You can now migrate your organization from ciscospark.com to webex.com SIP addresses.

For more information for cloud organizations, see Change Your Cisco Webex SIP Address.

For more information for hybrid call organizations, see Migrate Cisco Spark Hybrid Call Service Organization to the Cisco Webex Domain

March 26, 2019

Event History for Hybrid Services

We've added a new feature to help you manage your Hybrid Services deployment. With event history, you can use Control Hub to access records of events and historical changes that were performed on hybrid service resources in your organization. The retained information in the event history shows statuses, settings, and alarms to help you isolate, debug, and troubleshoot issues, and it can be used for auditing purposes. The records go back as far as 30 days, and you have several ways to filter on the data that's relevant to you.

For more information on this feature and how to use it, see Access the Event History for Hybrid Services.

March 20, 2019

Cisco Webex Assistant

Webex Assistant is a voice-driven virtual assistant for Cisco Webex Room series devices. With Webex Assistant enabled, anyone can walk into a conference room and use their voice to interact with these devices. It helps you with tasks such as calling someone in your organization, joining a colleague’s Personal Meeting Room, controlling the volume and video display options, and much more.

Webex Assistant is available in English.

For more information, see Get Started with Cisco Webex Assistant and Enable Cisco Webex Assistant.

March 19, 2019

Delete a Customer Organization

You can delete your customer organization during a trial or after it expires. Be aware that deleting your organization is irreversible and will result in data loss.

For more information, see Delete a Customer Organization in Cisco Webex Control Hub.

Provision Subscription Updates

You can now provision updates that are made to your Webex Meetings and Webex Teams subscriptions.

For more information, see Cisco Webex Teams and Cisco Webex Meetings Order Provisioning.

March 11, 2019

Analytics and Diagnostics

Cisco Webex room devices and Webex Board Series quality service indicators have been added to Diagnostics in Control Hub. For more information, see: https://help.webex.com/article/ni3wlvw.

The device analytics page was overhauled and includes:

  • New device utilization trends that include white boarding and in-room sharing.

  • Interactive charts that let you drill into a specific date range or device type.

  • The inventory list now shows all devices, not just the 30 most used.

For more information, see: https://help.webex.com/article/n0rlwxe.

February 26, 2019

Hybrid Data Security: TLS Encryption for PostgreSQL Database Connections and TLS Encryption for Logs

Hybrid Data Security nodes now support two new encryption features: encrypted connections with PostgreSQL database servers, and an encrypted logging connection to a TLS-capable syslog server.

For more information, see the February 26, 2019 entry in What's New With Cisco Webex Hybrid Services or see https://www.cisco.com/go/hybrid-data-security.

February 22, 2019

Administrator Activity Logs

As a full administrator, you can now review the events that were logged for different administrator activities in Control Hub. For more information, see Review Your Administrator Activity Logs in Cisco Webex Control Hub and Audit Events in Cisco Webex Control Hub.

February 12, 2019

Legal Hold

When you need to retain information for a litigation, you can now create a matter for legal hold to prevent the data from being deleted as part of your retention policy. With Pro Pack for Cisco Webex Control Hub, you can use legal hold to retain the content.

For more information, see Manage Compliance Data for Legal Hold in Cisco Webex Control Hub.

February 6, 2019

Updates to Troubleshooting

We've made it easier for you to troubleshoot issues people may encounter during meetings by making our reports even more granular. For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

January 31, 2019

Updates for Enterprise Content Management

We've added updates for your enterprise content management. You can now limit your users to accessing a specific Azure Active Directory (AD) tenant name, only users with a work or school account from this Azure AD tenant can sign in to use this enterprise content management in the Webex Teams app.

With Pro Pack for Cisco Webex Control Hub, you can do the following:

  • Disable Cisco Webex Teams local storage and your users are prevented from uploading local files in Webex Teams. Users can only store files in your enterprise content management.

  • Disable Screen Capture and your users won't have the screen capture option in Webex Teams.

For more information, see Enterprise Content Management in Cisco Webex Control Hub, Configure Enterprise Content Management Settings in Cisco Webex Control Hub, and Limitations for Enterprise Content Management in Cisco Webex Teams

January 29, 2019

New Way to View All Your Subscriptions

The subscriptions view will get a refresh and show your Webex subscriptions. The new look makes it easy to see if your subscriptions are about to expire or if you overallocated licenses.

For more information, see Subscriptions in Cisco Webex Control Hub.

January 25, 2019

Hybrid Data Security: MS SQL Server Enterprise Support

Hybrid Data Security now supports Microsoft SQL Server Enterprise as a key data store. The Deployment Guide for Cisco Webex Hybrid Data Security has been updated at https://www.cisco.com/go/hybrid-data-security.

Microsoft SQL Server support is intended for new deployments of Hybrid Data Security only. We do not currently support migration of data from PostgreSQL to Microsoft SQL Server in an existing deployment.

As of release time, the requirements are:

  • SQL Server 2016 Enterprise with Service Pack 2 and Cumulative Update 2 or later, installed and running.

  • Mixed Mode Authentication selected during setup. Windows Authentication mode is not supported.

  • Minimum 8 vCPUs, 16 GB main memory, sufficient hard disk space and monitoring to ensure that it is not exceeded. (2 TB recommended if you want to run the database for a long time without needing to increase the storage.)

The JDBC drivers that Hybrid Data Security uses support SQL Server Always On (Always On Failover Clusters and Always On availability groups).

January 3, 2019

Connect to On-Premises Devices

When you have on-premises devices, you can choose to allow your Cisco Webex Teams users to connect to them. Users connect to the on-premises devices with Webex Teams using ultrasound and they can share content wirelessly in local meetings. For more information, see Allow Users to Connect to On-Premises Devices.

December 21, 2018

Enterprise Content Management

You can configure access to your enterprise content management platform in Control Hub and then provide your users with permission to use your enterprise content management platform in Cisco Webex Teams.

For more information, see Enterprise Content Management in Cisco Webex Control Hub, Configure Enterprise Content Management Settings in Cisco Webex Control Hub, and Limitations for Enterprise Content Management in Cisco Webex Teams

December 12, 2018

Cisco BroadCloud Calling Updates

Cisco BroadCloud Calling is now supported in more countries.

For more information, see Cisco BroadCloud Calling.

December 4, 2018

Updates to Analytics

We've updated and restructured our Analytics page to give you even more information about engagement and quality.

For more information, see Analytics for your Cloud Collaboration Portfolio.

November 14, 2018

Manage Recordings

You can manage recordings for Webex sites and optimize the storage available for your organization. For example, you can use specific criteria to search for and delete recordings. If the owner of a recording leaves your organization, you can also reassign their recordings to a different user.

For more information, see Manage Recordings with Cisco Webex Control Hub.

October 18, 2018

Updates for File Share Control

You can now choose whether file sharing restrictions are applied to annotations and whiteboards. For example, you can prevent people from downloading, previewing, and uploading files but allow them to use whiteboards and create annotations.

For more information, see Prevent People Sharing Files.

October 9, 2018

Join a Webex Meeting with Only a Meeting Number from a Device

You can enable users to join meetings from their cloud registered devices using only a meeting number. Simply configure a prefix and/or suffix that needs to be dialed with the meeting number, and you’re done! When this is enabled, it applies to any meeting hosted on any site that the user joins from their cloud registered device.

For more information, see Make it Easy to Join Cisco Webex Meetings with Cisco Webex Cloud Registered Devices.

September 30, 2018

Set a Prefix and Suffix for Meeting Numbers

You can set up a prefix and a suffix for meetings and your users can simply join the meeting from Webex Teams or Webex devices using the prefix, the meeting number and the suffix. You must ensure that the prefix and suffix you add match the settings you have configured in your enterprise call control systems, such as Cisco Unified CM, Telepresence Video Communication Server, Expressway or any third party call controllers.

September 20, 2018

Preview Website Links in Cisco Webex Teams

You can now use Pro Pack to prevent Webex Teams from displaying previews for website links shared by your users. If this feature is enabled, users on Android, iPhone or iPad can choose whether they see the previews in their apps.

For more information, see Remove Previews for Website Links in Cisco Webex Teams

September 6, 2018

GIPHY Integration in Cisco Webex Teams

With Pro Pack, you can control whether users have GIPHY integration using the GIF option in their Webex Teams app. Users can continue to copy animated GIFs from other applications and paste these animated GIFs into the Webex Teams apps. For more information, see Remove the GIPHY Integration from Cisco Webex Teams.

August 15, 2018

Wi-Fi Discovery of Cisco Webex Devices

You can enable Wi-Fi-based device discovery to complement ultrasound proximity detection. This way, if ultrasound connection isn't working, users are still provided a list of nearby room devices they can connect to for meetings or sharing their screens.

For more information, see Enable Wi-Fi Discovery of Cisco Webex Devices.

July 19, 2018

Enhanced User Import via CSV

We have changed the way you use CSV files to bulk add or modify users in Cisco Webex Control Hub. As a full administrator or a User and Device administrator, you can download a CSV file to add or modify users.

When you upload your CSV file, a task is created to process the user information. This task runs on the server in the background, allowing you to continue using Control Hub for other activities or you can close the browser entirely.

For more information, see Add Multiple Users in Cisco Webex Control Hub with the CSV Template or Modify Users in Cisco Webex Control Hub with the CSV Template

At any point you can return to see all the tasks and review the import status, stop any active tasks or review the errors list.

For more information, see Manage Tasks in Cisco Webex Control Hub

  • You can add or modify up to 20,000 users.

  • The task supports the automatic license assignment template. When you leave the license options empty in the CSV file and your license assignment template is active, then licenses are automatically assigned to new users.

  • If you have more than one CSV file for your organization, then upload one file and once that task has completed you can upload the next file.

June 28, 2018

User and Device Administrator and Device Administrator Roles

We have introduced two new administrator roles, a Device administrator role and a User and Device administrator role. These roles provide more granularity in what capabilities are assigned to administrators in a customer or a partner organization.

Role

Control Hub Tabs

Capabilities

User and Device Administrator

  • Manage users

  • Manage end user devices

  • Manage shared devices

  • Manage places

Device Administrator

  • Manage end user devices

  • Manage shared devices

  • Manage places

May 29, 2018

Allow List of Domains in Your Corporate Network

With Pro Pack for Cisco Webex Control Hub, you can control what domains your users can use on your corporate network to access Cisco Webex Teams. This is supported on the desktop apps for the following versions:

  • Windows 3.0.8479.0 or later

  • MAC 3.0.8485.0 or later

For more information, see the following:

May 24, 2018

Support for European Union General Data Protection Regulation (GDPR)

Cisco Webex Teams supports GDPR by protecting and respecting personal data. In addition to our existing security and compliance policies, we have introduced the following data and privacy improvements:

  • When you select users to convert from a consumer organization to your organization these users are notified and given an option to move their existing account or create a new account.

    When users move from a consumer organization to your organization, the ownership of content is transferred and any retention policies are applied.

    For more information, see Convert Unlicensed Cisco Webex Teams Users.

  • When an organization is deleted, all the user generated content is also deleted.

    For more information, see Delete Your Customer Organization.

  • You can request that your user generated content is deleted, send your information to privacy@cisco.com.

  • For Cisco Webex sites, when you deactivate a user in Cisco Webex Site Administration, the user is marked as inactive for Cisco Webex Teams. If there is no action for 30 days then the user is deleted.

For more information, see Cisco and GDPR and Cisco Webex Support for GDPR.

May 22, 2018

Block External Communication

You can use Pro Pack for Cisco Webex Control Hub to secure your organization's data and prevent data being shared outside of your organization. You can ensure that users in your organization only communicate with people within your organization.

For more information, see Block External Users in Cisco Webex Teams Spaces for Your Organization

May 21, 2018

Rebranding of Cisco Spark

Cisco Spark is becoming Cisco Webex Teams. See more at https://www.webex.com/.

May 17, 2018

Delete Your Customer Organization

If you've purchased a Cisco Spark trial from https://www.ciscospark.com or a Cisco Webex trial from https://www.webex.com, you can delete your account from the Cisco Identity Service.

For more information, see Delete Your Customer Organization.

April 24, 2018

Automatic License Assignment, Onboarding Report, and Cisco Directory Connector 3.0

Automatic License Assignment and Onboarding Report

You can now create a template of licenses and when you use any method to add new users into Cisco Spark Control Hub this template automatically assigns licenses to users. Ensure that the template is enabled before using directory synchronization. The template is also assigned when users are converted to your organization. Existing users' licenses are not impacted.

Multiple subscriptions are supported, simply choose the subscriptions as you set up your template. You can select the same type of license from multiple subscriptions and the template assigns all licenses from the first subscription before moving to the next subscription.

For more information, see Set Up Automatic License Assignment.

The Onboarding reports include:

  • User Onboarding Breakdown—A graph displaying the number of users onboarded using the various available methods.

  • Onboarding Status—A graph of successful or failed users onboarded.

  • Recent Onboarded Users—Detailed list of users onboarded.

For more information, see View Onboarding Reports.

Cisco Directory Connector 3.0

We released Cisco Directory Connector version 3.0. For an existing installation, you'll see an upgrade prompt; for a new installation, get the latest version by going to the customer view in https://admin.webex.com, clicking Users, and then choosing Manage Users > Enable Directory Synchronization.

This release contains the following feature updates and enhancements:

  • Support for Active Directory deployments with multiple domains in a single forest or in multiple forests (without the need for AD LDS)

  • Proxy NTLM support

  • userPrincipalName (Active Directory attribute) can be mapped to uid (cloud attribute)

  • TLS 1.2 support

For more information about these features and the documentation updates, see the New and Changed section of the Deployment Guide for Cisco Directory Connector at https://www.cisco.com/go/hybrid-services-directory.

April 20, 2018

View Expressway Resource Capacity

You can now use Cisco Spark Control Hub to view a percentage value of the current user capacity of each of your Hybrid Services Expressway resources. You can also see a color bar that indicates whether the capacity is within acceptable limits. This view lets you evaluate the health of your hybrid service deployments and guides you as to when you need more Expressways.

For more information about this feature and to see update capacity numbers for Calendar and Call, see User Capacity Limits for Expressway-Based Cisco Spark Hybrid Services.

April 9, 2018

Hybrid Call Service for Cisco Spark Devices

If you have Hybrid Call Service set up for your organization, you can now provide Hybrid Call Service functionality to Cisco Spark devices (room, desk, and Cisco Spark Board devices) that are added to Cisco Spark Places in Cisco Spark Control Hub. Cisco Spark devices are registered to the cloud, and when they are enabled with Hybrid Call Service Connect, they have visibility in to the enterprise.

For example, although the devices are registered to the cloud, you can provide them with a line and PSTN service that is served through your Unified CM deployment. People can call these devices to join a meeting; people can also use these devices to dial other extensions or numbers.

For more information about setting up Hybrid Call Service for your organization and for Cisco Spark Devices in a place, see the Deployment Guide for Cisco Spark Hybrid Call Services. For configuring new places and adding services, see Add Shared Devices to a Place; for existing places, see Add Services to an Existing Place with Cisco Spark Room Devices.

February 12, 2018

Multistreaming Support for All Participants in Cisco Spark and Cisco WebEx Meetings

Once your organization has been upgraded to Cisco WebEx video platform version 2.0, you’ll benefit from multistreaming features that improve people's meeting experiences whether they join from Cisco WebEx, Cisco Spark app, Cisco Spark Board, room or desk devices, or other video devices such as the IX5000.

For more information, see Multistreaming Support for All Participants in Cisco Spark and Cisco WebEx Meetings

December 15, 2017

File Share Controls

You can control how people share files in Cisco Webex using Pro Pack for Cisco Spark Control Hub. If you want to prevent data loss, eliminate malware concerns, and apply policy controls on specific Cisco Webex apps, you can restrict users from downloading, previewing and uploading files to the Cisco Webex apps.

For more information, see Prevent People Sharing Files

December 12, 2017

Voicemail is Now Available in a Cisco Spark Message

Checking your voicemail messages just got easier! Configure voicemail settings so that every time someone in your organization receives a voicemail, the recorded message is attached and even transcribed in a Cisco Spark space.

For more information, see Choose Voicemail Settings for Your Cisco Spark Organization.

November 28, 2017

Hybrid Connectivity Test Tool for Cisco Spark Hybrid Call Services

We've added the Hybrid Connectivity Test Tool to help your Hybrid Calling deployment setup go smoother. When you enter the address for your Expressway-E, the tool initiates a TLS connection to determine whether the Expressway-E is reachable and secure. If something goes wrong, you'll also get some helpful troubleshooting tips.

For more information, see the Deployment Guide for Cisco Spark Hybrid Call Services

November 13, 2017

Phone Button Layout of Desk Phones Assigned to Users and Places

People in your organization may want to change the order of the buttons on their desk phones or want empty spaces between their primary line and their speed dials. You can even make sure that new call features appear right at the top of their phone display, under their primary line.

For more information, see Change the Phone Button Layout for Users and Places.

October 12, 2017

Meeting List, Scheduled Meeting Notifications, and More Ways to Join

We've added a meeting list in Cisco Spark for Windows and Mac so users can see upcoming meetings for the next 4 weeks. Users see a Join button in the meeting list and a scheduled meeting notification 5 minutes before the meeting starts.

To see the meeting list and Join button, you need Microsoft Exchange or Microsoft Outlook 365 and the Hybrid Calendar Service. The Join button also appears on a Cisco Spark room or desk device that is enabled for the Calendar Service, when the meeting scheduler uses @spark in the Location field and adds the device to the meeting as a room. (This feature is known as One Button to Push, and is also available to devices that are registered to Cisco Unified Communications Manager, and managed by Cisco TelePresence Management Suite.)

See the Deployment Guide for Cisco Spark Hybrid Calendar Service to set up the service for the first time and enable these features. To set up OBTP for Cisco Spark room or desk devices if you already have the Calendar Service, see Make it Easier for Video Devices to Join Meetings. (You don’t need to set up anything extra to add the meeting list and Cisco Spark app Join button to an existing Calendar Service deployment.)

August 23, 2017

Interoperability for Cisco Spark and Jabber

When your users are in Cisco Spark and also in Cisco Jabber, you can use this feature to allow people in both apps communicate with each other.

For more information see Set Up Interoperability for Cisco Spark and Jabber.

August 21, 2017

Introducing Cisco Spark Control Hub

We've renamed Cisco Cloud Collaboration Management to Cisco Spark Control Hub.

The standard offering for Cisco Spark Control Hub includes new compliance and analytics features.

Pro Pack for Cisco Spark Control Hub provides advanced security, compliance, and analytics.

For more information, see Pro Pack For Cisco Spark Control Hub.

Standard Pro Pack
Security
Hybrid Data Security on-premises key management Yes
Custom security settings Yes
Compliance
eDiscovery search and extraction tool 90 days of data available Unlimited data available
Events API 90 days of data available Unlimited data available
Analytics
Basic reports 90 days of data available 365 days of data available
Long term historical reporting 365 days of data available
Custom report with drill-down and discovery Yes

Real-time meeting diagnostics

7 days of data available

June 28, 2017

Configure Your Cisco Spark Calling Dial Plan

Cisco Spark Calling now allows you to specify routing prefixes and extension length. Dial plans are more customizable than ever!

For more information, see Configure Your Cisco Spark Calling Dial Plan.

June 23, 2017

Enable a Users Speed Dial with Call Pickup

You can now configure speed dials (internal extensions and URIs only) with call pickup. Users with this configuration can answer calls to a coworker's phone by simply pressing the corresponding speed dial button.

For information about this feature, check out these articles:

March 2, 2020

We’re sensitive to the fact that many of you and your companies are quickly switching to remote working situations, as a result of the difficult circumstances due to COVID-19. This morning, our Leadership released a blog, sharing what Cisco Webex is doing to support customers and non customers.

We’ve also gathered resources for IT admins and end users for tips on this transition.

Finally, we’ve expanded our Free offerings available on Webex.com as well. See Cisco Webex Available Free in These Countries (COVID-19 Response)

February 29, 2020

Data Residency (Formerly Data Locality) Phase 2 for Cisco Webex Teams

We've released the second phase of data locality—now known as data residency.

With this release, we store encrypted content for new European organizations in our Webex Teams-dedicated data centers in Europe. This user-generated content includes messages, whiteboards, files, and related metadata. As with phase 1, we also store the organization's user identities and encryption keys in-region. Users get an improved end-user experience with reduced latency when accessing regional collaboration services.

We've also added support for the following offerings both for phase 1 and phase 2 European organizations:

  • Hybrid Data Security

  • Hybrid Calling for Webex Devices

The provisioning process hasn't changed from phase 1—the Country selector determines which region a new organization's data is stored in. All new organizations that you create from this point on have phase 2 data storage in Europe if you select an EMEAR country. There’s no change to data storage for organizations that were created during phase 1, and those organizations can’t be migrated to phase 2 at this time.

For more information, see Data Residency in Cisco Webex Teams.

February 14, 2020

Webex Sites now set up for Early Release

Partners can now set up their Webex sites to receive early access to new releases and features in advance of the normal deployment cycle.

For more information, see Add a Webex Site in Cisco Webex Control Hub

October 31, 2019

Batch Site Upgrade

Partners can now upgrade multiple Webex sites in a batch for customers.

For more information, see Upgrade Multiple Webex Sites for Customers with Batch Site Upgrade in Control Hub.

Call Recording

Partners can now enable the Call Recording feature for customer organizations. It's then up to the customer to decide which users within that organization should have their calls (both incoming and outgoing) recorded automatically. Recordings are stored and managed in Dubber.

For more information, see Enable Call Recording for an Organization.

August 2019

Allow Customers to Manage Webex Sites

Partners can now enable Webex site management for all customers or for individual customers.

For more information, see Enable Webex Site Management for Customers in Cisco Webex Control Hub.

Look Up Your Organization ID

Partners can now view their organization ID.

For more information, see Look Up Your Organization ID in Cisco Webex Control Hub.

New Customer List

We've updated the customer list with more details so you can better manage your customers.

For more information, see Provisioning and Subscription Statuses in Cisco Webex Control Hub.

June 19, 2019

Cancel a Customer's Webex Services Trial Subscription

Partners can now cancel a customer's Webex services trial subscription.

For more information, see Manage an Established Cisco Webex Cisco Webex Services Trial.

May 30, 2019

Create a Customer Organization with User Identities and Keys Stored in the New European Data Centers

Partners can now create trials and customer organizations for international customers and have the organizations' user identities and encryption keys stored in “geo-based” data centers in the United Kingdom and European Union. In this first phase of data locality, user-generated content (encrypted messages, boards, files and related metadata) continues to be stored in common global storage for all organizations (located in North America).

Partner administrators set an organization's data locality during provisioning by using a new Country Selector drop-down list. To determine which data storage region a country maps to, see Find the Data Locality Region That Maps to a Country.


In the future, we plan to release European content storage for new organizations before we support content migration (from common global storage to Europe) for existing organizations. For this reason, if user-generated content storage in the European GEO is a high-priority requirement for the organization, and you can wait to deploy a new organization until European content storage is available, we recommend waiting.

For more information about data locality, see https://www.cisco.com/go/webex-teams-locality.

April 13, 2019

View a Customer's Country Information

Partners can now see the country to which a customer organization belongs. From the partner view in https://admin.webex.com, select Customers. Choose the row for the customer that you want to view. The country is listed at the top of the overview pane, just below the organization's name.

Customer administrators can see their own organization's country in Control Hub on the Company Information page. Click the company name, which is located in the bottom left of Control Hub. Then click Info to view the Company Information page.

We have added the country information in preparation for upcoming enhancements to where we store customer data. We'll release these enhancements in phases, starting with a new European region that will initially store personal identity information (PII) and encryption keys for new customer organizations. For more information about these upcoming changes, see https://www.cisco.com/go/webex-teams-locality.

March 8, 2019

Allow Customers to Upgrade their Webex Site

Partners can allow customers to upgrade their Webex Site from the partner view in Control Hub. If a partner enables this for a customer, then the customer can upgrade their Webex site from the customer view in Control Hub.

For more information, see Upgrade a Cisco Webex Site for a Customer in Cisco Webex Control Hub.

December 5, 2018

The Sales Administrator Role

Partners with sales administrator privileges can provision Webex orders and begin and manage trials for customer organizations. Sales administrators can be full or provisioning administrator privileges in a customer organization.

For more information, see The Sales Administrator Role in Cisco Webex Control Hub.

Partner Role Access to Customer Organizations

Partners can be full or provisioning administrator privileges so that they may better manage their customer organizations.

For more information, see Partner Role Access to Customer Organizations.