Put a call on hold

You can put an active call on hold and then resume it when you're ready. When you are on a call and receive an incoming call, answering the call automatically puts the active call on hold. In this situation, you can swap between the active and held calls.

Do the following actions to put a call on hold and resume the held call.

1

Select Hold or press the Hold key to put an active call on hold.

If someone uses the call barge feature to join the active call, the person will be disconnected automatically when you hold the call. This behavior doesn't apply to the barged conference call.
  • If your administrator configures the Music on Hold feature on the phone, the held call plays music deployed in the calling system.
  • If your administrator configures the Hold Reversion feature on the phone, an alert (such as beep or ring) is generated to revert the held call when the hold duration exceeds the configured time limit.
2

(Optional) If you want to return to the home screen, do the following:

For 9841, 9851, and 9861 phones Select More (…) > Home.

You can find that the line shows the On Hold icon the icon for held calls.

To return to the held call, press the line key.

The icon color is gray on Desk Phone 9841.

for 9871 Press the Home button or select Back to home icon for 9871.

You can find that the line shows the On hold status together with the On Hold icon the icon for held calls.

To return to the held call, select the line or the calls bar.

3

To resume a held call, select Resume or press the Hold key.

If you return to the phone home screen, the line shows the Active Call icon the icon for active calls status and call duration.

The icon color is gray on Desk Phone 9841.

Swap between calls

When your have two calls or more on a line, you can see the count of current calls on the calls list. For example, All calls (3) means that there are total 3 current calls on the phone. The current calls include active, held, incoming, silenced calls, and so on.

On the home screen, the line that has multiple calls shows the symbol "+<digit>" under the line status icon. The symbol indicates the remaining quantity of the calls on the line.

1

If you are on the phone home screen, press the line key to open the calls list.

2

On the calls list, use the Navigation Cluster button to select a desired call.

You can also press the line key to go through the grouped calls on the target line.

3

Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call.

When you have one or more calls on a line, you can see the calls bar displaying at the bottom of the phone screen. The calls bar also displays the count of all calls and the count of each type of calls on the phone. You can open the calls list by tapping or swiping up on the calls bar.

The calls bar can include the following types of call:

  • Active call
  • Held call
  • Incoming call waiting for pickup
  • Shared call
  • Barged call
  • Conference call

The example shows that there are total of 8 current calls on the phone. The calls contain 2 incoming calls, 5 held calls, and 1 active call. The symbol (showed as +<digit>) displays below the call status icon of a line indicates the remaining count of calls on the line.

1

Tap or swipe up on the calls bar to open the calls list when you can find the bar displaying at the bottom of the screen.

Typically, the calls bar can display on the phone home screen, in-call screen, phone settings screen, and so on.

2

Perform the action as needed with the available buttons, such as resume a held call, put the active call on hold, and answer, reject, or ignore an incoming call.

3

(Optional) Select the desired call entry to open its in-call screen, and perform the actions as needed.