Answer calls (Unified CM)

Your Cisco Wireless Phone 9821 functions like a standard phone. You can make outgoing calls and answer incoming calls using the phone.

Answer a call

Do one of the following actions:

Single incoming call:
Press Answer or Answer/Send .
Single line with multiple incoming calls:
1. Access the Phone app.
2. Highlight an incoming call from the calls list.
3. Press Answer or Answer/Send .
Multiple lines with multiple incoming calls:
1. Access the Phone app.
2. Select a line.
3. Highlight an incoming call from the calls list.
4. Press Answer or Answer/Send .

(Optional) If you want to make a new call to another person during the current active call, select Hold to put the active call on hold, and then select New call.

According to your administrator's configuration, the New call softkey might appear during the current active call. In this case, you can press the softkey to make a new call directly. Once you press the softkey, the current active call will be put on hold automatically.

(Optional) If you want to return to the home screen during an active call, press the left arrow on the Navigation Cluster.

Answer a waiting call

When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call.

Press Answer or Answer/Send 9821 Answer button .

When you have multiple incoming calls, select the desired call before pressing Answer or Answer/Send. If you do not select a specific incoming call, this action automatically answers the earliest one.

Decline a call

When prompted with an incoming call, you can decline it by sending a ringing call to your voicemail system (if configured). If your administrator doesn't set up your voicemail system, the call is rejected and the caller hears a busy tone.

If you don't see the Decline softkey, then your administrator has disabled the ability to decline a call.

Do one of the following actions:

Single line: When prompted with an incoming call, press Decline or Power/End Call .
Multiple lines:
1. Access the Phone app.
2. Select a line.
3. Select an incoming call from the calls list and press Decline.

Ignore a call

When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list.

Make a call using one of the following ways, depending on your preference.

Press the Up or Down arrow on the Navigation Cluster.
Press the Select button in the center of the Navigation Cluster.

Silence a single incoming call

You can silence the phone ringer for an individual call.

Press Volume down.

Silence incoming calls on your phone (DND)

Do Not Disturb (DND) silences your phone and rejects incoming calls. If configured, your phone directs incoming calls to your voicemail.

However, you will always receive intercom and emergency calls, even when DND is turned on.

If Multilevel Precedence and Preemption (MLPP) is set up for your phone and DND is turned on, priority calls can still ring your phone depending on your administrator's configuration.

Before you begin

Your administrator has enabled the DND soft key on your phone.

Choose one of these options:

From the Self Care Portal, turn on Do Not Disturb.
From your phone:
1. Access the Phone app.
2. Press More and select Do not disturb

When your phone is in DND mode, you can see a red bar and the DND icon the DND-On icon in the header. If your phone has multiple lines configured, the DND setting applies to all lines.

What to do next

To turn off DND, press More and select DND off.

Answer calls for your coworkers (Call Pickup)

If you share call handling responsibilities with your coworkers, the Call Pickup feature allows you to answer a call that is ringing on their phones. You can answer calls for your coworkers both within or outside of your call pickup group.

Answer a call within your group (Pickup)

When there's an incoming call on your group members' phone, a notification appears on your phone. Even if the notification disappears, you can still answer the call as long as it's still waiting to be answered.

If multiple calls are available for pickup, you'll answer the call that has been ringing the longest.

Before you begin

Your administrator has assigned you to a call pickup group and configured the feature key on your phone.

1	Access the Phone app.
2	(Optional) Select a line.
3	Press More and select Pickup.
4	Press Answer when the call rings on your phone. If your administrator has enabled auto answer, the call is automatically answered when you press Pickup.

Answer a call from another group (Group pickup)

Group pickup allows you to answer a call to a phone outside your designated call pickup group. You can redirect the call to your own phone using the group pickup number or the number of the phone line that is ringing. This is helpful if you're responsible for answering calls for multiple groups.

Before you begin

Your administrator has assigned you to a call pickup group and configured the feature key on your phone.

1	Access the Phone app.
2	(Optional) Select a line.
3	Press More and select Group pickup.
4	Enter the number of the other call pickup group or the directory number of the phone line that is ringing. To use the callee's directory number for group pickup, the callee's call pickup group must be associated with your assigned call pickup group by your administrator.
5	Press More and select Call.
6	Press Answer when the call rings on your phone.

Answer a call from an associated group (Other pickup)

If your administrator has associated another call pickup group with yours, you can redirect a call that rings on a phone from that group to your own phone. If you are responsible for answering the calls for that group, use the Other pickup feature to answer the call.

Before you begin

Your administrator has assigned you to a call pickup group and configured the feature key on your phone.

1	Access the Phone app.
2	(Optional) Select a line.
3	Press More and select Other pickup.
4	Press Answer when the call rings on your phone.

Monitor and answer calls for your coworkers (BLF with Call Pickup)

The BLF feature (with both speed dial and call pickup) provides you a visual indicator on the status of the monitored line. With this feature, you can do the following actions:

Check the status of the monitored line (Idle, Alerting, In use, or Do not disturb)
Answer the incoming call for the monitored line
Quickly dial the number of the monitored line

Table 1. Status indicators for BLF with both speed dial and call pickup
Icon	Status	Description
	Idle	The monitored line is in idle mode. You can select the line to call the monitored line.
	Alerting	There's an incoming call waiting for picking up. You can select the line to answer the call for the monitored line.
	In use	The monitored line is in use.
	Do not disturb	The monitored line is set to Do Not Disturb (DND). The calls to the line don't alert.

For more information about BLF with speed dial, see Use speed dials.

Before you begin

Your administrator has assigned you to a call pickup group and configured the Busy Lamp Field (BLF) feature on your phone.

When an incoming call alerts on the monitored line, press More 9821 More button and select Answer.

Trace a suspicious call

If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.

1	Press More and select Report caller.
2	End the call.

Cisco AI Assistant

Thanks for your feedback.

Answer a call

Answer a waiting call

Decline a call

Ignore a call

Silence a single incoming call

Silence incoming calls on your phone (DND)

Answer calls for your coworkers (Call Pickup)

Answer a call within your group (Pickup)

Answer a call from another group (Group pickup)

Answer a call from an associated group (Other pickup)

Monitor and answer calls for your coworkers (BLF with Call Pickup)

Trace a suspicious call

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