We recommend that partner administrators refer to the relevant documents mentioned here to successfully perform the tasks listed below:

Ordering and Provisioning

User Management

Tenant Settings

Feature Setup

Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks.

Bulk Operations in Webex Contact Center

Upgrade from Webex Calling Integrated platform to Real Time Media Service voice platform

  • To upgrade from Webex Calling Integrated platform to Real Time Media Service voice platform, see the Upgrade from Webex Calling Integrated platform to Real Time Media Service voice platform article.

Upgrade from Legacy Platforms to Webex Contact Center