We recommend that partner administrators refer to the relevant documents mentioned here to successfully perform the tasks listed below:

Ordering and Provisioning

Customer Experience

User Management

Tenant Settings

  • To manage general, security, voice, digital, and desktop settings in Webex Contact Center, see Tenant Settings article.

Feature Setup

Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks.

Bulk Operations in Webex Contact Center

Upgrade from Classic platform to Next Generation platform

Upgrade from Legacy Platforms to Webex Contact Center